--- title: Billtrust Reviews meta_title: 'Billtrust Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 510 reviews by the users' company size, role or industry to find out how Billtrust works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 510 scale: '5' date_modified: '2026-07-17' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Billtrust Reviews **Vendor:** Billtrust **Category:** [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) **Average Rating:** 4.4/5.0 **Total Reviews:** 510 ## About Billtrust Billtrust is a specialized B2B order-to-cash software solution designed to help finance leaders streamline their invoicing and payment processes. By transitioning from traditional paper invoicing and check acceptance to efficient electronic billing and payments, Billtrust enables organizations to enhance their cash flow management, reduce operational costs, and improve customer satisfaction. With a focus on leveraging AI-powered technology, Billtrust serves as a comprehensive platform that addresses the unique challenges businesses face in managing their accounts receivable. Targeting finance professionals across various industries, Billtrust is particularly beneficial for organizations that handle large volumes of invoices and payments. Its user-friendly interface and robust features cater to companies seeking to modernize their financial operations while maintaining a strong focus on customer experience. By automating the order-to-cash cycle, Billtrust enables finance teams to allocate their resources more effectively, allowing them to focus on strategic initiatives rather than mundane administrative tasks. With more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. The platform offers a suite of tools designed to facilitate electronic invoicing and payments. This not only accelerates cash flow but also minimizes the costs associated with paper-based invoicing methods. Additionally, Billtrust's AI-driven insights enable finance leaders to make informed decisions, optimize their collections strategies, and improve overall financial performance. The platform is designed to integrate seamlessly with existing financial systems, ensuring that businesses can adopt its solutions without significant disruption. By focusing on the specific needs of finance leaders, Billtrust offers a tailored approach that enhances operational efficiency and fosters stronger customer relationships through improved payment experiences. Overall, Billtrust is a powerful tool for finance leaders looking to modernize their order-to-cash processes. Its combination of advanced technology, industry expertise, and customer-centric design makes it an essential solution for organizations seeking to enhance their financial operations and drive sustainable growth. ## Billtrust Pros & Cons **What users like:** - Users enjoy the **ease of use** of Billtrust, finding it simple for managing payments and invoices. (164 reviews) - Users appreciate the **visibility into invoice status** provided by Billtrust, simplifying payment tracking and management. (93 reviews) - Users value the **smoother payment processing** with online access to invoices and real-time payment tracking. (50 reviews) - Users appreciate the **customer satisfaction** with Billtrust, enjoying easy online payments and seamless invoicing capabilities. (47 reviews) - Users value the **efficiency** of Billtrust, enjoying streamlined workflows and effortless management of tasks and payments. (41 reviews) - Users benefit from the **automation capabilities** of Billtrust, streamlining billing and enhancing efficiency across various tasks. (37 reviews) - Users appreciate the **easy access** to invoices and payment details, enhancing efficiency and organization in their workflow. (37 reviews) - Users appreciate the **easy payments** feature of Billtrust, enhancing efficiency and simplifying customer transactions significantly. (35 reviews) - Invoicing Management (35 reviews) - Customer Support (32 reviews) **What users dislike:** - Users face frequent **invoicing issues** that hinder payment processes and customer communication, causing frustration and delays. (38 reviews) - Users face **payment issues** with Billtrust, such as delayed invoices and problems with payment application to invoices. (35 reviews) - Users find **missing features** in Billtrust, leading to frustrations with invoice management and limited customization options. (31 reviews) - Users face challenges with **poor customer support** , struggling to receive timely assistance and communicate effectively. (25 reviews) - Users face **login issues** with delayed statements and password resets, complicating their overall experience with Billtrust. (24 reviews) - Users experience occasional **slow performance** with Billtrust, leading to confusion and requiring extra follow-up. (24 reviews) - Technical Issues (23 reviews) - Not User-Friendly (19 reviews) - Users experience **email automation issues** with Billtrust, affecting reminders, transaction accountability, and overall usability. (15 reviews) - Poor Navigation (13 reviews) ## Billtrust Reviews ### 1. Billtrust REview **Rating:** 4.5/5.0 stars **Reviewed by:** Kim H. | Operations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Billtrust?** Easy to learn and use, everything is streamlined nicely or ease of use. **What do you dislike about Billtrust?** Sometimes it takes a long time to load, and or will error out before information loads and you have to sign back in. **What problems is Billtrust solving and how is that benefiting you?** Easy to pull up any user account adn billing **Official Response from Sharon Warrington:** > We're glad to hear that you find Billtrust easy to learn and use, with streamlined processes. We apologize for any inconvenience caused by slow loading times and errors. We are continuously working to improve our system's performance to provide a better user experience. ### 2. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Angie S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Billtrust?** I like being able to easily identify who is behind on payments. I also like being able to send them a replacemnet bill right away. **What do you dislike about Billtrust?** None that I can think of. Very easy to use. **What problems is Billtrust solving and how is that benefiting you?** asily identifying when a customer gets behind on payments. **Official Response from Sharon Warrington:** > We're glad to hear that you find our platform helpful for identifying late payments and sending replacement bills. Thank you for your positive feedback! ### 3. Review of Billtrust combersum **Rating:** 3.0/5.0 stars **Reviewed by:** Shelly F. | Showroom Sales Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Billtrust?** That I can access my customer's account on their behalf **What do you dislike about Billtrust?** It's about a 10 process to get to the screen that pays the bills **What problems is Billtrust solving and how is that benefiting you?** It's intended to be a more secure way of paying customers' bills with cc. Not benefiting me personally. ### 4. Loving billtrust **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth B. | Accounts Receivable Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Billtrust?** I like that is is easy to use, very user friendly and the customer support is top-tier **What do you dislike about Billtrust?** I don't have any dislikes, I've used billtrust across multiple employers and it is definitely a favorite **What problems is Billtrust solving and how is that benefiting you?** helps keeop a database for incoming payments **Official Response from Sharon Warrington:** > We're thrilled to hear that you find Billtrust easy to use and that our customer support has been top-tier for you! Thank you for your continued support and loyalty across multiple employers. ### 5. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Billtrust?** Has helped us grow without adding more people **What do you dislike about Billtrust?** Exceptions. We need to be able to hold people accountable. **What problems is Billtrust solving and how is that benefiting you?** Helping us to grow without adding more people ### 6. Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Surya P. | Accounting Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Billtrust?** Easy to apply the payments within a minute **What do you dislike about Billtrust?** In Correlation queue, Sometimes improperly remittance attached with the check **What problems is Billtrust solving and how is that benefiting you?** Easy to apply the discount, short pay, overpay and tax payments without using SAP **Official Response from Sharon Warrington:** > We're pleased to hear that Billtrust is helping you easily manage discount, short pay, overpay, and tax payments without using SAP. We strive to provide efficient solutions for our customers. ### 7. Bill Trust User **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Billtrust?** the company seems to be reliable, we have not had as many issues with Bill Trust as we did with our previous bill pay system. Bill Trust also has improved features over the other company. **What do you dislike about Billtrust?** it took a little longer to learn the system, the features are not as user friendly as I would like. **What problems is Billtrust solving and how is that benefiting you?** gives our customers a platform for paying their invoices **Official Response from Sharon Warrington:** > We're glad to hear that you find Billtrust reliable and that it has improved features over your previous bill pay system. We understand that learning a new system can take time, and we appreciate your feedback about the user-friendliness of our features. We're constantly working to improve our platform and make it more intuitive for our users. ### 8. Use BillTrust platform for AR & Collections **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Billtrust?** BillTrust has the potential for lessening the manual process **What do you dislike about Billtrust?** Inconsistent results through cash app & worksheet results in collection tool **What problems is Billtrust solving and how is that benefiting you?** Time management ### 9. Best thing Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Billtrust?** I have high volume customers who have a lot of invoices. It's so easy for me to go and select all the invoices I need and email them at one time. I also lover the fact that I can track the exact time and invoice was emailed and when it was opened by the customer. Implemtation and integration was painless. And has customer a lot of the work in half. I am very happy with Billtrust! **What do you dislike about Billtrust?** I don't like how it will time-out at times and I have to log out and log back in a couples times before it will let me access the site again. Other than that, it's perfection for me. **What problems is Billtrust solving and how is that benefiting you?** I have high-volume customers and I am able to go in and pull several invoices at a time to send rather than before, I had to pull them one at a time which was very time consuming. **Official Response from Sharon Warrington:** > We're delighted to hear that Billtrust has helped you streamline your invoicing process and save time. Thank you for choosing Billtrust and for your valuable feedback! ### 10. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Doana R. | Branch Admin, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Billtrust?** I like the multiple ways to search for invoices and accounts. **What do you dislike about Billtrust?** The automatic time out after a few minutes. **What problems is Billtrust solving and how is that benefiting you?** Helping me get PDFs of invoices and see what invoices are outstanding for accounts. ### 11. Invoice to Cash **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Billtrust?** Billtrust was easily implemented and integrated to our DMS system, and has allowed us to elimate an expensive postage meter lease, apply our customer payments more timely and with less manual intervention, which has given our cash application team more time for other task. The collections piece has also streamlined our collection efforts and provides a more automated means to contact our customers. The applications are also easy to use. When we do need customer support for the occassional error file or other questions, the response is timely. **What do you dislike about Billtrust?** We have used the Billtrust platform for many years, and to date, I have not seen a downside. **What problems is Billtrust solving and how is that benefiting you?** Billtrust has helped us with electronic invoicing, conveying info to customers through inserts and onserts, and insuring we are paid more timely with the receipt of electronic invoicing and the customer portal. **Official Response from Sharon Warrington:** > We're thrilled to hear that Billtrust has been easily implemented and integrated into your DMS system, and that it has streamlined your cash application and collection efforts. We're also glad to hear that our customer support has been timely and helpful when needed. ### 12. BT Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Billtrust?** User interface is optimal and works well **What do you dislike about Billtrust?** There is nothing that I dislike about Billtrust **What problems is Billtrust solving and how is that benefiting you?** Accounts receivable automation ### 13. Great conference with lots of info **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Billtrust?** Continued progress using AI and technology. **What do you dislike about Billtrust?** Collaboration during implementation needs work. **What problems is Billtrust solving and how is that benefiting you?** Combining data from multiple divisions. ### 14. Great Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Billtrust?** It is convenient, fast and easy to use. There really is no issue with the tasks I need to do on hand. **What do you dislike about Billtrust?** The only thing I can think of disliking is that if you are on the connect tab and need to switch to another, you have to click another tab and go back to the connect tab. **What problems is Billtrust solving and how is that benefiting you?** It gathers all the invoices that a customer has and makes it easily assesable to view and download them. I am still new to the position so I am still learning and will need to learn additonally one I get more integrated with my roll. ### 15. Billtrust Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Billtrust?** I like that all my needed functions are available in one area. No need to go searching from them in different places. **What do you dislike about Billtrust?** The downside is not having enough time before the website times out. The re-login process needs to be updated. **What problems is Billtrust solving and how is that benefiting you?** Billtrust is making sure my invoices and statements get to my customer in a timely manner ### 16. Too soon to say. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Billtrust?** Connect emails to customer accounts in collections **What do you dislike about Billtrust?** Lack of flexibility in collections and invoicing. **What problems is Billtrust solving and how is that benefiting you?** Collections ### 17. The best in payment research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Billtrust?** I use billtrust everyday. I love the ease of looking up payments received in it and how everything is organized in a way to where I can quickly and efficiently do research. It is so easy to look up from one system to another. It is implemented very well into our day to day work. I haven't even had to use the customer support feature as I can find everything myself. **What do you dislike about Billtrust?** Could maybe benefit from a few more ways to search payment. Customer support pop up when payments aren't showing. **What problems is Billtrust solving and how is that benefiting you?** It helps me to research payments and find out where they went and how to correct payment issues. **Official Response from Sharon Warrington:** > We're delighted to hear that Billtrust has made it easy for you to look up payments and conduct research efficiently. We value your feedback about additional search options and will take it into consideration for future enhancements. Thank you for sharing your experience with us! ### 18. It has great functionality but short idle time before logout. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Billtrust?** I love the features and being able to use in conjuction with current ERP system. **What do you dislike about Billtrust?** The time it give you before automatically logging you out is very short. I find myself logging in sometimes 10 times a day. Also, the search functions in CashApp and Invoicing could be improved. **What problems is Billtrust solving and how is that benefiting you?** Helps keep track of invoicing progress and makes it easier to search for cash receipts. ### 19. Billtrust great application **Rating:** 5.0/5.0 stars **Reviewed by:** Janice D. | Collection Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Billtrust?** The availbility of information, invoices and account information **What do you dislike about Billtrust?** The length of time it takes for invoices to be emailed **What problems is Billtrust solving and how is that benefiting you?** Being able to send invoices to customers ### 20. Easy to correlation **Rating:** 5.0/5.0 stars **Reviewed by:** Johnbravin M. | Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Billtrust?** Easy to match check with the remit with automatic correlation, Good customer support. **What do you dislike about Billtrust?** Mismatch of check with the remit while automation **What problems is Billtrust solving and how is that benefiting you?** Automatically matching check with remit makes the times easy & Short. ### 21. BillTrust is very user friendly and an easy way to access your account info **Rating:** 5.0/5.0 stars **Reviewed by:** Tori S. | Credit Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Billtrust?** Ease of use. I like having all my account info in one spot, as well as being able to easily schedule paying bills and retreiving invoice copies on my own time. I love that I can login to my account at any time of day or night. **What do you dislike about Billtrust?** I have not yet had any negative experiences with using BillTrust. **What problems is Billtrust solving and how is that benefiting you?** Helping me access invoices faster and schedule bills to pay. **Official Response from Sharon Warrington:** > Thank you for your positive feedback! We're glad to hear that you appreciate the ease of accessing your account info and scheduling bill payments through Billtrust. We're committed to providing a user-friendly experience for our customers. ### 22. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Staci S. | Credit administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Billtrust?** Ability to have everything in one place, the way we can maneuver around with ease and track all work activities **What do you dislike about Billtrust?** that it times out too quickly, and it needs a feature where when you are in the worksheet and click on an item it takes you back to the item you clicked on not just the main screen. **What problems is Billtrust solving and how is that benefiting you?** Keeping all items in one place for easy tracking **Official Response from Sharon Warrington:** > Thank you for sharing what you like best about Billtrust, including the ability to have everything in one place and easily track work activities. We understand your concerns about the timeout and the navigation feature, and we will take your feedback into account for future improvements. ### 23. Difficult to use for customers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Billtrust?** It is compatible with my customers ERP software and they can get files to automatically upload to their system saving them the time it would take to enter each invoice. **What do you dislike about Billtrust?** It is not user friendly or It is not intuitive to use. I have mulitple customers call me weekly to compain or tell me they are confused. **What problems is Billtrust solving and how is that benefiting you?** Sending invoices, statements and processing payments. **Official Response from Sharon Warrington:** > We appreciate your feedback and apologize for any inconvenience you or your customers have experienced. We are constantly working to improve the user interface and make the platform more intuitive. Your input is valuable in this process. ### 24. Billtrust has always helped me at work to assist customer with their invoicing. **Rating:** 5.0/5.0 stars **Reviewed by:** Maribel R. | Credit Collection Agent, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Billtrust?** That it takes you straight to Invoice Gateway. **What do you dislike about Billtrust?** Nothing at all. Billtrust has been very helpful in my job. **What problems is Billtrust solving and how is that benefiting you?** Showing the proof of delivery on invoices. When a customer call and asks to see proof of delivery, I usually try to get them set on Invoice Gateway and show them how to pull up the proof of delivery on invoices. **Official Response from Sharon Warrington:** > Thank you for your positive feedback! We're happy to hear that Billtrust has been beneficial for you in assisting customers with their invoicing. ### 25. REVIEW **Rating:** 3.5/5.0 stars **Reviewed by:** Amber C. | ACCOUNTANT / LEAD CSR, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Billtrust?** I LOVE THAT ALL OF INVOICES ARE TOGETHER IN ONE SPOT . BILLTRUST MAKES IT EASY TO STAY ON TOP OF CUSTOMERS ACCOUNTS AND MAKE PAYMENTS ON MY SIDE OR THEIRS. **What do you dislike about Billtrust?** I DO NOT LIKE THAT MY INVOICES ARENT ALWAYS IN ORDER WHEN I LOG INTO A CUSTOMERS ACCOUNT . **What problems is Billtrust solving and how is that benefiting you?** PAYMENTS ARE MADE EASY ON BILLTRUST , WHETHER IT BE THE CONSUMER OR THE ADMINISTRATION **Official Response from Sharon Warrington:** > We're glad to hear that you find Billtrust convenient for managing your invoices and payments. ### 26. Billtrust is great **Rating:** 5.0/5.0 stars **Reviewed by:** Puricar B. | Account Receivables Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Billtrust?** Billtrust is ease of use when searching for payments that I need to look for from my customers. The features are easy to use as well I am glad these features are there. **What do you dislike about Billtrust?** What I dislike about Billtrust is that sometimes it will apply the incorrect payment to the wrong invoice/purchase order. **What problems is Billtrust solving and how is that benefiting you?** There are no problems that billtrust is solving for our company. **Official Response from Sharon Warrington:** > Thank you for sharing your feedback! We're thrilled to hear that you find Billtrust easy to use and appreciate its features. We understand the importance of accurate payment application and apologize for any inconvenience caused by incorrect allocations. Our team is constantly working to improve our system to ensure accurate processing. If you encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. We appreciate your business and look forward to continuing to serve you. ### 27. BillTrust Streamlined our Invoicing Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Billtrust?** Using the Invoicing part of Billtrust improved our processes dramatically. Previously, we had 4 hours/day manual labor matching invoices to workorders, folding and stuffing envelopes, emailing invoices per direction, distributing internal invoices appropriately. BillTrust completely eliminated the manual labor involved. **What do you dislike about Billtrust?** We set up the Credit Application Module but did not implement as we did not find it a good fit for our business. Set up was a bit cumbersome, primarily to help manage the interface with our ERP system.. We used a consultant to expedite. **What problems is Billtrust solving and how is that benefiting you?** Saving approx. 4 hours per day manual labor, eliminating errors caused by manua processing. **Official Response from Sharon Warrington:** > We're thrilled to hear that Billtrust has streamlined your invoicing processes and saved you time and effort. We appreciate your feedback and are always looking for ways to improve our services. ### 28. Overly complicated "POS" system with limited support **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Billtrust?** The color scheme looks nice, and I appreciate the web-based functionality. **What do you dislike about Billtrust?** The interface, especially the filter mechanisms, are not user friendly. The point-of-sale features are not intuitive. Security is another concern; One of my co-workers had access to features his user authority should have denied. The BillTrust support team fixed this solely by removing an HTML button from view. **What problems is Billtrust solving and how is that benefiting you?** BillTrust has created a lot more problems than solutions for my department. We recently switched to this program from Paytrace, and BillTrust is not better or more beneficial in any way that I've noticed. ### 29. Easy to use, everything labelled **Rating:** 4.5/5.0 stars **Reviewed by:** Randell T. | Administrative Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Billtrust?** My favourite is being able to click on a line and automatically having access to preview the invoice to save or print as needed for clients. **What do you dislike about Billtrust?** My least favourite thing about bill trust would be sometimes how long it takes for things to load. Alas this could be an internet issue and not application issue. I am a fan of Billtrust for the most part across the board! **What problems is Billtrust solving and how is that benefiting you?** Billtrust helps solve payment discrepencies, has various different options for statusing payments or credits etc. and is easy to help take payment from our clients . **Official Response from Sharon Warrington:** > We appreciate your feedback and are happy to hear that Billtrust is helping you with invoice preview, payment discrepancies, and client payments. Thank you for your support! ### 30. Very reliable Invoice Delivery **Rating:** 4.0/5.0 stars **Reviewed by:** John H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Billtrust?** Billtrust integrates with the Epicor Eclipse ERP to completely automate customer invoice delivery via a daily batch file. The Customer Portal allows our customers to view and pay their invoices, and with our logo it "feels" like they are dealing directly with us. The Business Partner Network allows automating data entry of invoices for our customers that require we use Coupa, Ariba, Jaggaer, OB10, and other invoicing portals. The Onserts and Inserts options allow us to add custom messages to our outbound invoices, and even set these to be branch specific. **What do you dislike about Billtrust?** The outbound email subject line cannot be edited without a cutom quote. The BPNi reporting could be better - it is a single daily email of all the submitted invoices Month to Date instead of a daily digest, and there should be alerts specific to individual invoices that could not be entered instead of having to scroll through the .csv file daily to find any. The support system was recently moved to SalesForce.com and the integration is still not 100% complete - it displays my name as fName lName. **What problems is Billtrust solving and how is that benefiting you?** Many of our customers require invoices be submitted in online portals like Ariba, Coupa, Jaggaer, and OB10. BillTrust's connections with these AP networks allows us to offload this work to BillTrust. We have also been able to move over 95% of our customers away from paper invoices with BillTrust's help. ### 31. Great way to manage invoicing, statements, and collections. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Billtrust?** Flexibility and cohesiveness of the different modules within Billtrust. Professional documents are sent to our customers and they can view and pay their invoices online. **What do you dislike about Billtrust?** Unable to unpull a document to resend if needed. **What problems is Billtrust solving and how is that benefiting you?** Distribution of invoices and statements to our customers. Portal for customers to view and pay invoices. Collections of overdue invoices. ### 32. Crown LOVES Billturst **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie B. | Centralized Invoicing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Billtrust?** I currently oversee the BPNi process for Crown Equipment. This adoption has been a life saver for Crown. **What do you dislike about Billtrust?** Not one thing! We love the support Billtrust offers when wehave any questions or concerns. **What problems is Billtrust solving and how is that benefiting you?** Billtrust is helping us solve the problem of loading invoices in a timely manner and collect cash faster. **Official Response from Sharon Warrington:** > We are thrilled to hear that Billtrust has been a life saver for Crown Equipment in streamlining your BPNi process! We understand that adapting to something new can be a transition, but we are here to support you every step of the way. It's great to hear that Billtrust is helping you load invoices in a timely manner. If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. We are here to help ensure a smooth and successful experience for you and Crown Equipment. Thank you for choosing Billtrust! ### 33. User Friendly Software for Invoicing and Payments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Billtrust?** It is easy to pull invoices for customers. You can also walk through payments with the customers and assist them with their log in on the portal. **What do you dislike about Billtrust?** Not all invoices are accessible due to age. **What problems is Billtrust solving and how is that benefiting you?** Providing an easy way to access invoices Providing easy payment over the phone options for customers **Official Response from Sharon Warrington:** > Thank you for sharing your positive experience with using Billtrust for invoicing and payments. We apologize for any inconvenience caused by the accessibility of older invoices and we appreciate your feedback as we strive to enhance our platform. ### 34. BillTrust - Gas Equipment Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jose V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Billtrust?** The implementation teams have been great to work with, the teams are knowledgable and go above and beyond to get us answers and help us through the implementations of the different BillTrust solutions. **What do you dislike about Billtrust?** The Credit App is very clumsy and not user friendly for our customers, we sometimes run into issues and the support team does not address in a timely manner. The SLA states 8 hour response times and there have been cases where days go by before we get a response or we have to escalate to our sales rep to finally get a response. Please improve the Credit App, and the support team response times. **What problems is Billtrust solving and how is that benefiting you?** eCommerce, we where on Web Order Entry with Epicor Eclipse which is a legacy eCommerce solution. BillTrust eCommerce solution is a substantial upgrade from this. We feel the solution is modern and provides the features we where looking for, including a mobile app which was the deciding factor in going with the BillTrust eCommerce solution. We are also levaraging the Billing & Payment solution which will modernize our Invoices and Statements and allow our customers to pay online and take ownership, we look forward to this, our only concern is onboarding our customers. We hope BillTrust will provide us assitance and guidance for maximizing the platform and onboard the majority of our customers. **Official Response from Sharon Warrington:** > We're thrilled to hear that our implementation teams have been great to work with and have gone above and beyond to help you through the implementation process. We appreciate your feedback about the Credit App and the support team response times. We will definitely take this into consideration for future improvements. ### 35. Billtrust **Rating:** 5.0/5.0 stars **Reviewed by:** Roger B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Billtrust?** Billtrust offers a complete package for doing business online. It seemlessly integrates with my ERP to provide real time inventory and pricing for my customers. It allows my customers to place orders, do quotes, check pricing, pay their bills and so much more. With it's easy to use intuitive design there is little to no training neccessary for the customer. **What do you dislike about Billtrust?** Billtrust is a large company and sometimes it is difficult to find the correct department to help you the first time. **What problems is Billtrust solving and how is that benefiting you?** Billtrust helps overcome the challenges of getting an online store up and running. It allows the customer to make payments on their account un several different ways, meeting the needs of the largest or smallest customer. ### 36. Billtrust Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Billtrust?** I like that I can send customers invoices through billtrust and check to see if they have opened them. **What do you dislike about Billtrust?** I dislike the amount of time they give you before you are logged out automatically. **What problems is Billtrust solving and how is that benefiting you?** Ease of having invoices handy and in one place ### 37. I absolutely love this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Balachandar J. | Cash application with AR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Billtrust?** User-Friendly Interface: Billtrust offers an intuitive platform that makes it easy for users to navigate and manage their billing processes efficiently. **What do you dislike about Billtrust?** Going good. not any difficulty we are facing. Everything going good. **What problems is Billtrust solving and how is that benefiting you?** The ability to integrate with various accounting and ERP systems can enhance workflow and data management. **Official Response from Sharon Warrington:** > We're thrilled to hear that you love our product and find the user-friendly interface helpful! Thank you for sharing your positive experience. ### 38. Easy navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Billtrust?** I love that you can find the info you need quickly and effectivley **What do you dislike about Billtrust?** Nothing, i think its great. I think all business could benefit from implementing BillTrust **What problems is Billtrust solving and how is that benefiting you?** Locating customer payments and seeing how they were posted ### 39. BillTrust is a great platform, easily able to locate all I need to give my customers answers. **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco Z. | Senior Contract Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Billtrust?** Easy to use Resourceful functionality Adaptability **What do you dislike about Billtrust?** Ability to export into Excel would be a great add on for deeper analysis. **What problems is Billtrust solving and how is that benefiting you?** Able to locate information on past due invoices without relying on long wait times in ERP. **Official Response from Sharon Warrington:** > Thank you for sharing your positive feedback about Billtrust! We're thrilled to hear that you find our platform easy to use and resourceful. We appreciate your suggestion about adding the ability to export data into Excel for deeper analysis. Your feedback is valuable to us as we continuously work to enhance our services. We're glad that Billtrust has been able to help you locate information on past due invoices efficiently, saving you time from relying on long wait times in ERP systems. If you have any more suggestions or feedback, please feel free to reach out. Thank you for choosing Billtrust! ### 40. Not a very user friendly system **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Billtrust?** The bold colors on the website is very eye catching **What do you dislike about Billtrust?** Moving around within the system is very awkward and confusing **What problems is Billtrust solving and how is that benefiting you?** customer fees ### 41. Billtrust Makes Everyday Business Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Billtrust?** Billtrust solutions make it easier for our customers to do business with us - plain and simple. As a company, they are constantly looking to improve their products and we are happy to be along for the ride. **What do you dislike about Billtrust?** There are no negatives to report. Overall positive experience to date. **What problems is Billtrust solving and how is that benefiting you?** Our company has operated as "old school" since the 50's - Billtrust has helped us break out of some outdated processes and procedures to move our business forward. **Official Response from Sharon Warrington:** > We are thrilled to hear that our solutions have made it easier for your customers to do business with you. Thank you for being a part of our journey to constantly improve our products. ### 42. One stopshop **Rating:** 5.0/5.0 stars **Reviewed by:** Meenakshi S. | Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Billtrust?** Getting bulk invoices at once. Also userfriendly. **What do you dislike about Billtrust?** If found any issue and reach the support does not get any update on the status. **What problems is Billtrust solving and how is that benefiting you?** When client needs overdue invoice, we can retrieve instantly. **Official Response from Sharon Warrington:** > Thank you for sharing your positive experience with receiving bulk invoices and finding our platform user-friendly. We understand the importance of timely support updates and are actively working to enhance our support process to ensure better communication and resolution for our customers. ### 43. GREAT APP **Rating:** 5.0/5.0 stars **Reviewed by:** Anitra B. | AR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Billtrust?** The visability on invoices and how easy it is to take payments **What do you dislike about Billtrust?** I love the app, I have no issues with using it **What problems is Billtrust solving and how is that benefiting you?** Billtrust makes finding invoices and documents very easy **Official Response from Sharon Warrington:** > We appreciate your positive review and are pleased to hear that Billtrust is solving problems for you by making invoice and document management easier. ### 44. A lot of good...but **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Billtrust?** The Cash App tool in Billtrust is awesome. It has been everything that we hoped it would be and it has simplified our entire process. We were very manual before we switched to BT. **What do you dislike about Billtrust?** We have implemented the Collections in Billtrust and the fact that it doesn't directly work with the Cash Apps platform makes things difficult. Notating in the accounts is also a challenge. Being able to delete notes and not having them time stamped or user stamped causes unneccessary issues. **What problems is Billtrust solving and how is that benefiting you?** We started with being very manual and using multiple systems to accomplish one job. Now that we use BT its all together and the cash apps match rate is around 67%. Being able to refocus that time has been incredibly valuable. **Official Response from Sharon Warrington:** > Hi Jeremy- Thank you for leaving a review. Your feedback is important to us. We are so excited to hear that we have helped to streamline and automate your process. Please feel free to reach out to me directly if you would like to share more information regarding your current challenges. I will take your feedback to the team to see if we can improve your experience in the future. swarrington@billtrust.com ### 45. Implementing Billtrust Cash App **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Billtrust?** I like their support team and their willingness to make sure any implementation is done correctly. They are also very understanding of our enviornment. **What do you dislike about Billtrust?** None stood out to me during our project. Maybe helping us understand all parrts of the SOW could be helpful and why each step is taken, as opposed to telling us to do it. **What problems is Billtrust solving and how is that benefiting you?** Cash App helps us process customer payments faster. **Official Response from Sharon Warrington:** > We are thrilled to hear that our support team was able to assist you effectively and that our Cash App is helping you process customer payments faster. We appreciate your feedback. ### 46. Easy to use bill pay system **Rating:** 5.0/5.0 stars **Reviewed by:** Laura A. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Billtrust?** The system is very easy to use, i use this everyday and it's very self explanitory. I learned the system very quickly. **What do you dislike about Billtrust?** I wish i could go back to prior users accounts more than once. I can only go back once on the most recent acount, not ones prior to that one. **What problems is Billtrust solving and how is that benefiting you?** its allowing customers the ability to pay for our services via the comfort of there home. **Official Response from Sharon Warrington:** > We're thrilled to hear that you find our bill pay system easy to use! Your feedback about accessing prior users' accounts is valuable, and we'll definitely look into improving that feature for you. We understand the convenience of being able to go back to previous accounts. Thank you for sharing how Billtrust is benefiting you by providing a convenient way for customers to pay for services from home. If you have any more suggestions or need assistance, please feel free to reach out. We're here to help! ### 47. Balancing Innovation with Customer Care Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Billtrust?** Efficient automation & streamlined payments **What do you dislike about Billtrust?** Support resolutons & Billtrust Education **What problems is Billtrust solving and how is that benefiting you?** automates key processes like invoicing, payment handling, and cash application. Currently lowering invoice & payment processing costs. **Official Response from Sharon Warrington:** > It's great to hear that our automation of key processes like invoicing, payment handling, and cash application is benefiting you by lowering invoice and payment processing costs. We're committed to providing valuable solutions for our customers. ### 48. great **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Collections Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Billtrust?** everything about it amazin love how everything works together **What do you dislike about Billtrust?** everything is great no need to change anything **What problems is Billtrust solving and how is that benefiting you?** getting into accounts and heling customer pay there bills **Official Response from Sharon Warrington:** > Thank you for the wonderful feedback Melissa! We are thrilled to hear that you are enjoying your experience with Billtrust and that everything is working seamlessly for you. We are committed to providing a user-friendly platform that helps streamline the process of managing accounts and making payments. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help and ensure your continued satisfaction. Thank you for choosing Billtrust! ### 49. Billtrust **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Billtrust?** The upside of Billtrust is that it is easy to comprehend. **What do you dislike about Billtrust?** Billtrust is slow and doesnt update timely. **What problems is Billtrust solving and how is that benefiting you?** Making payments to past due invoices. **Official Response from Sharon Warrington:** > Hi- Thank you for leaving a review. Your feedback is important to us. We are happy to hear that you find Billtrust easy to use and understand. Please feel free to reach out to me directly if you would like to share more information regarding your current challenges with speed and updating. I will take your feedback to the team to see if we can improve your experience in the future. swarrington@billtrust.com ### 50. Great A/R tracking tool **Rating:** 4.0/5.0 stars **Reviewed by:** Wesley M. | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Billtrust?** We use the message board to send delinquent notices **What do you dislike about Billtrust?** Difficult to use at first, but after we became familiar, it's easy **What problems is Billtrust solving and how is that benefiting you?** Tracking clients who are dragging payments **Official Response from Sharon Warrington:** > Thank you for sharing your experience with our A/R tracking tool. We're happy to hear that you find the message board useful for sending delinquent notices. We appreciate your feedback about the initial difficulty in using the tool, and we're continuously working to improve the user experience. ## Billtrust Discussions - [How long has billtrust been in business?](https://www.g2.com/discussions/how-long-has-billtrust-been-in-business) - 1 comment, 1 upvote - [Is Billtrust legit?](https://www.g2.com/discussions/is-billtrust-legit) - 3 comments, 1 upvote - [What does Billtrust do?](https://www.g2.com/discussions/what-does-billtrust-do) - 1 comment, 1 upvote - [View Billtrust pricing details and edition comparison](https://www.g2.com/products/billtrust/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+02%3A03%3A58+-0500&secure%5Bsession_id%5D=4b66f73b-981a-469c-90ce-69c418eb4f83&secure%5Btoken%5D=90f6b44c48fd5abd8592a4b1b5649ba0878c2681dcf30d20246179b96971bfe1&format=llm_user) ## Billtrust Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [D&B Receivables Intelligence powered by FIS GETPAID](https://www.g2.com/products/d-b-receivables-intelligence-powered-by-fis-getpaid/reviews) - [DMSi Agility](https://www.g2.com/products/dmsi-dmsi-agility/reviews) - [eInvoice](https://www.g2.com/products/einvoice/reviews) - [Epicor Prophet 21](https://www.g2.com/products/epicor-prophet-21/reviews) - [LabWare LIMS](https://www.g2.com/products/labware-lims/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Payroll Software - Infotech Malaysia](https://www.g2.com/products/payroll-software-infotech-malaysia/reviews) - [RSM Microsoft Dynamics AX for Food and Beverage](https://www.g2.com/products/rsm-microsoft-dynamics-ax-for-food-and-beverage/reviews) - [SAP Analytics Cloud](https://www.g2.com/products/sap-analytics-cloud/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) ## Billtrust Features **Payment Methods** - ACH - Credit and Debit - Wire Transfer **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Cash Flow Management** - File Exports - Income and Expenses - Track Cash Flow **Bill Generation** - Templates - Digital Billing - Recurring Billing **Reporting** - Status - Customer Credit - History **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Payment Processing ** - Batch Processing - Payments Scheduling - Automated Workflows - Self Service - Reconciliation - Settlements - Payment Tracking **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Cash Flow Forecasting** - Historical Data - Reforecast - Forecast Types - Rolling Forecasts - AI **Bill Processing** - Consolidation - Batch Invoicing - Management **Integrations** - Accounting - ERP - CPM **Security and Compliance** - PCI Compliant - P2PE - Fraud Management - SSL Encryption - SOX - SOC **Collections** - Late Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles **Analytics** - Variance Analysis - Reports - Forecast Comparison - Forward Looking **Integration** - Accounting - Payments - ERP **Transactions** - Credits - Invoices - Payments **Integration** - Agnostic Integration - Reporting Consolidation - Plugins and APIs **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control **Financial Data Transfer** - Data Transfer - Data Exchange - Reporting - Access - Integration **Workflows** - Approvals - Reconciliation **Agentic AI - Billing** - Autonomous Task Execution **Self Service** - Customer Portal - Financial Documents **Payment Types** - AP Automation - E-Commerce - Retail **Agentic AI - Cash Flow Management** - Autonomous Task Execution **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Agentic AI - Enterprise Payment** - Adaptive Learning **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics ## Top Billtrust Alternatives - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - 4.4/5.0 (1,783 reviews) - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (398 reviews) - [Tesorio](https://www.g2.com/products/tesorio/reviews) - 4.7/5.0 (238 reviews)