--- title: Billtrust Reviews meta\_title: 'Billtrust Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 511 reviews by the users' company size, role or industry to find out how Billtrust works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 511 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Billtrust Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of Billtrust, finding it simple for managing payments and invoices. [(164 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154824&qs=pros-and-cons#reviews) Users appreciate the **visibility into invoice status** provided by Billtrust, simplifying payment tracking and management. [(93 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154486&qs=pros-and-cons#reviews) Users value the **smoother payment processing** with online access to invoices and real-time payment tracking. [(50 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154573&qs=pros-and-cons#reviews) Users appreciate the **customer satisfaction** with Billtrust, enjoying easy online payments and seamless invoicing capabilities. [(47 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154018&qs=pros-and-cons#reviews) Users value the **efficiency** of Billtrust, enjoying streamlined workflows and effortless management of tasks and payments. [(41 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154936&qs=pros-and-cons#reviews) Users face frequent **invoicing issues** that hinder payment processes and customer communication, causing frustration and delays. [(38 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154604&qs=pros-and-cons#reviews) Users face **payment issues** with Billtrust, such as delayed invoices and problems with payment application to invoices. [(35 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154890&qs=pros-and-cons#reviews) Users find **missing features** in Billtrust, leading to frustrations with invoice management and limited customization options. [(31 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154620&qs=pros-and-cons#reviews) Users face challenges with **poor customer support** , struggling to receive timely assistance and communicate effectively. [(25 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154293&qs=pros-and-cons#reviews) Users face **login issues** with delayed statements and password resets, complicating their overall experience with Billtrust. [(24 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1153946&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Billtrust ##### 1. Ease of Use Users enjoy the **ease of use** of Billtrust, finding it simple for managing payments and invoices. [ See 164 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you like about Billtrust? Accurate and very quick. Not sure why invalid ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Handles Deduction & Payment Automation Efficiently" What do you like about Billtrust? I like how Billtrust helps businesses to easily complete and contract payments, kind of like an AI for business sector organizations. The validation a ##### 2. Invoicing Users appreciate the **visibility into invoice status** provided by Billtrust, simplifying payment tracking and management. [ See 93 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154486&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you like about Billtrust? With the advanced OCR integrated into this portal, it accurately extracts the correct invoice remittance information, captures the corresponding value ![German R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "German R.") GR German R. Small-Business (50 or fewer emp.) 5.0/5 "The interface is very interactive and friendly." What do you like about Billtrust? The automatic transmission of invoices and statements makes my AR work much less complicated. I don’t have to manually send invoices to customers anym ##### 3. Payment Processing Users value the **smoother payment processing** with online access to invoices and real-time payment tracking. [ See 50 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154573&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you like about Billtrust? Accurate and very quick. Not sure why invalid ![Connie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connie H.") CH Connie H. Mid-Market (51-1000 emp.) 4.5/5 "Convenient Client Access and Payments Made Easy" What do you like about Billtrust? Clients are able to login at anytime and view and pay their accounts. ##### 4. Customer Satisfaction Users appreciate the **customer satisfaction** with Billtrust, enjoying easy online payments and seamless invoicing capabilities. [ See 47 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154018&qs=pros-and-cons#reviews) See Related User Reviews ![Divya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divya V.") DV Divya V. Small-Business (50 or fewer emp.) 5.0/5 "Billtrust is user friendly best automates to correlates the checks and remits." What do you like about Billtrust? I like the Billtrust to use because it makes the work easy & fast the match review, correlation makes the work automates and best customer support IS ivy s. Enterprise (\> 1000 emp.) 4.5/5 "Process as an cash application / AR department" What do you like about Billtrust? Their customer service has reacted quickly and tried to adapted to new changes for some ways. their technical teams are professional and more understa ##### 5. Efficiency Users value the **efficiency** of Billtrust, enjoying streamlined workflows and effortless management of tasks and payments. [ See 41 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154936&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you like about Billtrust? With the advanced OCR integrated into this portal, it accurately extracts the correct invoice remittance information, captures the corresponding value ![Laura H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura H.") LH Laura H. Small-Business (50 or fewer emp.) 4.5/5 "Data Driven Results Daily" What do you like about Billtrust? Billtrust is a platform that can improve efficiency of an accounts receivable process. Its Automated capabilities can and will free up any team to be ### 5 Cons or Disadvantages of Billtrust ##### 1. Invoicing Issues Users face frequent **invoicing issues** that hinder payment processes and customer communication, causing frustration and delays. [ See 38 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you dislike about Billtrust? Still would like to see totals when entering payment ![German R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "German R.") GR German R. Small-Business (50 or fewer emp.) 5.0/5 "The interface is very interactive and friendly." What do you dislike about Billtrust? i think, that, the accuracy when the system sends invoices or statements, just like letting the user know if an email is no longer valid, but with a ##### 2. Payment Issues Users face **payment issues** with Billtrust, such as delayed invoices and problems with payment application to invoices. [ See 35 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154890&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ![Connie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connie H.") CH Connie H. Mid-Market (51-1000 emp.) 4.5/5 "Convenient Client Access and Payments Made Easy" What do you dislike about Billtrust? Credits do not auto apply, they have to be manually processed. ##### 3. Missing Features Users find **missing features** in Billtrust, leading to frustrations with invoice management and limited customization options. [ See 31 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154620&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you dislike about Billtrust? Still would like to see totals when entering payment ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ##### 4. Poor Customer Support Users face challenges with **poor customer support** , struggling to receive timely assistance and communicate effectively. [ See 25 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154293&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ![Vikram R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikram R.") VR Vikram R. Enterprise (\> 1000 emp.) 5.0/5 "Efficient invoice and payment managenement platform" What do you dislike about Billtrust? Currenlty, there are on major issue. However, enhancing customization option in reports and improving response time for support queries could make th ##### 5. Login Issues Users face **login issues** with delayed statements and password resets, complicating their overall experience with Billtrust. [ See 24 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1153946&qs=pros-and-cons#reviews) See Related User Reviews FJ Felipe J. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Interface, But Account Reset Needs Improvement" What do you dislike about Billtrust? I suppose when customers are unable to reset their accounts on their own and an escalation is required, it can lead to frustration. Clients often beco ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Invoice Search Makes Life Easier" What do you dislike about Billtrust? the time auto sign out is fast. That's all ![ROHITH K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ROHITH K.") RK ROHITH K. Accounting Associate Accounting Enterprise (\> 1000 emp.) 12/9/2025 "Effortless Check and Remittance Matching for Smooth Processing" 5/5 What do you like best about Billtrust? This software helps to quickly match checks and remittances. When using billtuest, most checks are accurately linked to the correct remittances, which makes the process much smoother and more efficient. Review collected by and hosted on G2.com. What do you dislike about Billtrust? There seems to be an issue where, during the correlation process, checks are being matched with the wrong remittance if the amounts are the same. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Billtrust automation offers a much higher level of quality compared to using SAP. With this automation, about 60% of the tasks are efficiently handled, which has helped me save a significant amount of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile MN Mel N. 10/28/2025 "User-Friendly with Seamless Integration" 4/5 What do you like best about Billtrust? I really appreciate Billtrust for its easy invoicing capabilities and the seamless emailing of invoices and statements directly to our customers. This feature allows for a straightforward process where our customers can easily pay their bills, greatly enhancing the efficiency of our billing system. Additionally, I find Billtrust to be user-friendly, which is a significant advantage as it simplifies navigating through the software and carrying out tasks with minimal hassle. I also value that the integration with our existing ERP system, Epicor, has been mostly smooth, adding to the overall effectiveness and operability within our business framework. The clear directions provided by Billtrust during the technical transition from FTP to SFTP were also commendable, as they facilitated this change without overwhelming challenges on the Billtrust side. Review collected by and hosted on G2.com. What do you dislike about Billtrust? NA Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? I find Billtrust simplifies invoicing and customer communication, making billing and payments user-friendly and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IS ivy s. Senior Cash application specialist Accounting Enterprise (\> 1000 emp.) 8/21/2024 "Process as an cash application / AR department" 4.5/5 What do you like best about Billtrust? Their customer service has reacted quickly and tried to adapted to new changes for some ways. their technical teams are professional and more understanding us, to that we feel they has provided us better service and protal. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Not able to process other payment level except invoice from aging. And auto match functions should be improved/considered more according to the customer's backup. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Daily cash application and transmit to Oracle ( ERP system); Help us to save lots of time for manual positng. Designed reports help for variances from bank statements Review collected by and hosted on G2.com. Show More Response from Sharon Warrington of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-10033502/official_response/edit) We're glad to hear that you appreciate the automation, custom functions, and ease of use in Billtrust. We're constantly working to improve our platform and your feedback is valuable to us. 11/26/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Crystal V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal V.") CV Crystal V. Sales Executive, Multifamily Enterprise (\> 1000 emp.) 10/30/2025 "Efficient Billing with Seamless Email Integration" 4/5 What do you like best about Billtrust? I've been using Billtrust for three years, primarily to ensure that our customers receive their bills efficiently. I appreciate how Billtrust has streamlined the billing process for our company, making it easy to send bills to clients. One of the standout features for me is the ability to access bills on the fly, which significantly boosts efficiency. Additionally, I find the capability to generate PDF bills and email them directly from Billtrust incredibly useful. The fact that I can easily look up accounts and send out bills to clients without any hassle is a huge plus. All these features collectively contribute to a seamless billing process, which makes Billtrust a valuable tool in my work. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Nothing Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? I use Billtrust to access bills quickly and send them to clients efficiently, enhancing my workflow with PDF billing and direct emailing features. Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11885257/official_response/edit) Crystal - thank you for your review! We love that you find Billtrust valuable in your work and that it makes billing activities hassle-free. We're continuing to roll out features and functionality to make your processes even more efficient. Stay tuned! Validated ReviewerIncentivizedSource: Seller invite ![Fai D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fai D.") FD Fai D. Sales Assistant Small-Business (50 or fewer emp.) 10/30/2025 "Effortless Invoicing, But Payment History Needs Clearer Display" 4/5 What do you like best about Billtrust? I appreciate how easy it is to look up payments from clients and send invoices by email. This feature makes managing transactions much more convenient. Review collected by and hosted on G2.com. What do you dislike about Billtrust? If you don't know where to look, the app never indicates whether there is any payment history—it always displays a zero. However, if you actually click into the section, you can see the payment history. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Having previously worked in a position where I regularly used ADP and other payroll platforms to research various billing and payment histories and resolve related issues, I find that Billtrust offers a much more intuitive flow and easier access by comparison. Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11884484/official_response/edit) Hi Fai! Ease and convenience are top priorities for Billtrust - I'm so glad that we're hitting the mark! I appreciate your input regarding the payment history view, and I'll share your feedback with the Product team. Keep the ideas and suggestions coming! Current UserValidated ReviewerIncentivizedSource: Seller invite CD Christopher D. Credit Services Associate Enterprise (\> 1000 emp.) 10/27/2025 "Smooth Invoicing and Payments, But Email Delays Need Improvement - Monthly Statement Not On Time~" 5/5 What do you like best about Billtrust? the ease of sending invoices,enrolling customers into invoice gateway and reseting passwords. making payments for the customer is very smooth as well. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Statements arn't always going out on time as they are supposed to go out the last saturday every month. Password resets sometimes never show up, invoices sometimes take an extended amount of time to get to the customer. Email verification sometimes doesnt get sent to the customer. Password reset became more difficult when we cant change the security questions anymore. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? ease and access of invoices and helping out customers self-serve their invoicing themselves. downloading and paying without help required. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite FJ Felipe J. Analyst III, Credit/Collection Mid-Market (51-1000 emp.) 10/28/2025 "User-Friendly Interface, But Account Reset Needs Improvement" 5/5 What do you like best about Billtrust? Billtrust is very user-friendly, which makes it easier for both customers and administrators to use the tool. The interface is attractive and straightforward, making it simple to understand. Customer support is very responsive. Review collected by and hosted on G2.com. What do you dislike about Billtrust? I suppose when customers are unable to reset their accounts on their own and an escalation is required, it can lead to frustration. Clients often become upset, and at times, the situation can be quite bothersome for them. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Billtrust enables customers to process their payments securely and efficiently, ensuring transactions are completed in a timely manner. This makes the service effective for managing payments and satisfied customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ellen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellen H.") EH Ellen H. Credit & Collections Officer Mid-Market (51-1000 emp.) 10/28/2025 "Effortless Invoice Management, But Needs Clearer Guidance on Pulled Invoices" 3.5/5 What do you like best about Billtrust? The ease of looking up accounts, invoices, etc. & the ability to resend invoices via email, fax, or by downloading. Review collected by and hosted on G2.com. What do you dislike about Billtrust? That some of the invoices are "pulled", which is defined by the type of pull - these types are not outlined well in the Q&A, so it's hard to determine why invoices were pulled or did not transmit to the customer properly. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Many of our customers state that they do not receive invoices. However, Billtrust allows us to track whether or not invoices were opened/viewed by the customer and allows us to resend the invoice with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dave M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave M.") DM Dave M. Computer System Manager Mid-Market (51-1000 emp.) 11/18/2024 "While BillTrust is excellent at some functions, they fail miserably at others." 1/5 What do you like best about Billtrust? They were great at the initial implementation, working with our accelerated timeline. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Very slow to respond to problems, with some problems acknowledged, but still unresolved nearly a year later. One particular problem (reports of failed emails) continues to become a 'new' problem periodically. Enhancements that we thought were part of the original package are costly to implement. Changes are taking too much time to implement. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? BT takes our invoice and statement data, in a format that makes it easy to convert into PDF ready documents, and distributes them to our customers, by email or postal mail. Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-10525164/official_response/edit) Hi Dave. Thank you for taking the time to share your Billtrust experience. I'm going to share your thoughts with our team so that they can follow up with you. You're also welcome to email customeradvocacy@billtrust.com if you want to share any additional information. 10/30/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hannah D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hannah D.") HD Hannah D. Accounts Receivable Representative Enterprise (\> 1000 emp.) 10/28/2025 "Search WIDE and low" 4/5 What do you like best about Billtrust? I appreciate the wide range of search terms available, as well as the way information is organized for each individual envelope. Review collected by and hosted on G2.com. What do you dislike about Billtrust? The widgets tend to be packed closely together, making it difficult to scroll through them. Additionally, since the search terms cannot be minimized, they occupy a significant amount of screen space. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? I spend my time investigating customer payments to understand what each payment was for and the reasons behind how it was applied. This involves figuring out the purpose of the remittance and clarifying why the payment was allocated in a particular way. Review collected by and hosted on G2.com. 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