--- title: Billtrust Reviews meta\_title: 'Billtrust Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 511 reviews by the users' company size, role or industry to find out how Billtrust works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 511 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Billtrust Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of Billtrust, finding it simple for managing payments and invoices. [(164 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154824&qs=pros-and-cons#reviews) Users appreciate the **visibility into invoice status** provided by Billtrust, simplifying payment tracking and management. [(93 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154486&qs=pros-and-cons#reviews) Users value the **smoother payment processing** with online access to invoices and real-time payment tracking. [(50 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154573&qs=pros-and-cons#reviews) Users appreciate the **customer satisfaction** with Billtrust, enjoying easy online payments and seamless invoicing capabilities. [(47 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154018&qs=pros-and-cons#reviews) Users value the **efficiency** of Billtrust, enjoying streamlined workflows and effortless management of tasks and payments. [(41 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154936&qs=pros-and-cons#reviews) Users face frequent **invoicing issues** that hinder payment processes and customer communication, causing frustration and delays. [(38 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154604&qs=pros-and-cons#reviews) Users face **payment issues** with Billtrust, such as delayed invoices and problems with payment application to invoices. [(35 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154890&qs=pros-and-cons#reviews) Users find **missing features** in Billtrust, leading to frustrations with invoice management and limited customization options. [(31 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154620&qs=pros-and-cons#reviews) Users face challenges with **poor customer support** , struggling to receive timely assistance and communicate effectively. [(25 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154293&qs=pros-and-cons#reviews) Users face **login issues** with delayed statements and password resets, complicating their overall experience with Billtrust. [(24 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1153946&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Billtrust ##### 1. Ease of Use Users enjoy the **ease of use** of Billtrust, finding it simple for managing payments and invoices. [ See 164 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you like about Billtrust? Accurate and very quick. Not sure why invalid ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Handles Deduction & Payment Automation Efficiently" What do you like about Billtrust? I like how Billtrust helps businesses to easily complete and contract payments, kind of like an AI for business sector organizations. The validation a ##### 2. Invoicing Users appreciate the **visibility into invoice status** provided by Billtrust, simplifying payment tracking and management. [ See 93 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154486&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you like about Billtrust? With the advanced OCR integrated into this portal, it accurately extracts the correct invoice remittance information, captures the corresponding value ![German R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "German R.") GR German R. Small-Business (50 or fewer emp.) 5.0/5 "The interface is very interactive and friendly." What do you like about Billtrust? The automatic transmission of invoices and statements makes my AR work much less complicated. I don’t have to manually send invoices to customers anym ##### 3. Payment Processing Users value the **smoother payment processing** with online access to invoices and real-time payment tracking. [ See 50 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154573&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you like about Billtrust? Accurate and very quick. Not sure why invalid ![Connie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connie H.") CH Connie H. Mid-Market (51-1000 emp.) 4.5/5 "Convenient Client Access and Payments Made Easy" What do you like about Billtrust? Clients are able to login at anytime and view and pay their accounts. ##### 4. Customer Satisfaction Users appreciate the **customer satisfaction** with Billtrust, enjoying easy online payments and seamless invoicing capabilities. [ See 47 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154018&qs=pros-and-cons#reviews) See Related User Reviews ![Divya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divya V.") DV Divya V. Small-Business (50 or fewer emp.) 5.0/5 "Billtrust is user friendly best automates to correlates the checks and remits." What do you like about Billtrust? I like the Billtrust to use because it makes the work easy & fast the match review, correlation makes the work automates and best customer support IS ivy s. Enterprise (\> 1000 emp.) 4.5/5 "Process as an cash application / AR department" What do you like about Billtrust? Their customer service has reacted quickly and tried to adapted to new changes for some ways. their technical teams are professional and more understa ##### 5. Efficiency Users value the **efficiency** of Billtrust, enjoying streamlined workflows and effortless management of tasks and payments. [ See 41 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154936&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you like about Billtrust? With the advanced OCR integrated into this portal, it accurately extracts the correct invoice remittance information, captures the corresponding value ![Laura H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura H.") LH Laura H. Small-Business (50 or fewer emp.) 4.5/5 "Data Driven Results Daily" What do you like about Billtrust? Billtrust is a platform that can improve efficiency of an accounts receivable process. Its Automated capabilities can and will free up any team to be ### 5 Cons or Disadvantages of Billtrust ##### 1. Invoicing Issues Users face frequent **invoicing issues** that hinder payment processes and customer communication, causing frustration and delays. [ See 38 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you dislike about Billtrust? Still would like to see totals when entering payment ![German R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "German R.") GR German R. Small-Business (50 or fewer emp.) 5.0/5 "The interface is very interactive and friendly." What do you dislike about Billtrust? i think, that, the accuracy when the system sends invoices or statements, just like letting the user know if an email is no longer valid, but with a ##### 2. Payment Issues Users face **payment issues** with Billtrust, such as delayed invoices and problems with payment application to invoices. [ See 35 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154890&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ![Connie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connie H.") CH Connie H. Mid-Market (51-1000 emp.) 4.5/5 "Convenient Client Access and Payments Made Easy" What do you dislike about Billtrust? Credits do not auto apply, they have to be manually processed. ##### 3. Missing Features Users find **missing features** in Billtrust, leading to frustrations with invoice management and limited customization options. [ See 31 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154620&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you dislike about Billtrust? Still would like to see totals when entering payment ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ##### 4. Poor Customer Support Users face challenges with **poor customer support** , struggling to receive timely assistance and communicate effectively. [ See 25 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154293&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ![Vikram R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikram R.") VR Vikram R. Enterprise (\> 1000 emp.) 5.0/5 "Efficient invoice and payment managenement platform" What do you dislike about Billtrust? Currenlty, there are on major issue. However, enhancing customization option in reports and improving response time for support queries could make th ##### 5. Login Issues Users face **login issues** with delayed statements and password resets, complicating their overall experience with Billtrust. [ See 24 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1153946&qs=pros-and-cons#reviews) See Related User Reviews FJ Felipe J. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Interface, But Account Reset Needs Improvement" What do you dislike about Billtrust? I suppose when customers are unable to reset their accounts on their own and an escalation is required, it can lead to frustration. Clients often beco ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Invoice Search Makes Life Easier" What do you dislike about Billtrust? the time auto sign out is fast. That's all ![Alside S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alside S.") AS Alside S. Branch Manager Mid-Market (51-1000 emp.) 10/30/2025 "Easy to Learn and Powerful, With a Brief Learning Curve" 4/5 What do you like best about Billtrust? Easy to learn. Very capable application for searching, downloading and sorting. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Overcoming the initial lack of knowledge. Once you have walked through the functions, it becomes pretty intuitive. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Invoicing history and ACH payment capabilities. Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11882037/official_response/edit) Thanks for your input, Alside! It's great to hear that Billtrust tools provide an intuitive user interface. We want the user experience to be effective to ensure every work task is efficient. Please keep sharing your thoughts and ideas! Validated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Enterprise (\> 1000 emp.) 10/28/2025 "User-Friendly System, But Frequent Outages and Invoice Issues" 3/5 What do you like best about Billtrust? System is user friendly and it does not take much to learn how to navigate. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Outages and failed invoice delivery seems to be more common than it should be Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Invoice delivery and payment portal platform Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 8/21/2024 "Works well" 5/5 What do you like best about Billtrust? Billtrust is user friendly, easy to navigate, easy to understand Review collected by and hosted on G2.com. What do you dislike about Billtrust? There is not much I dont like about BillTrust other than being time-out too quickly Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Easy to send multiple invoices at a time Review collected by and hosted on G2.com. Show More Response from Sharon Warrington of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-10033350/official_response/edit) We're thrilled to hear that you find Billtrust easy to use for sending multiple invoices. We'll definitely take your feedback about the timeout issue into account as we continue to enhance our platform. 10/28/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite CC carley c. Supplier Portal Coordinator Mid-Market (51-1000 emp.) 2/21/2024 "Platform has great features" 3.5/5 What do you like best about Billtrust? Billtrust has some great features that have been added. Love having one platform that can almost do everything needed to work my accounts daily. Customer Support has been great when submitting tickets and always so friendly. Review collected by and hosted on G2.com. What do you dislike about Billtrust? The transition to the next gen was not very smooth from our perspective. The training was completed so far in advance it so it was diffucult to navigate once we went live. Some of the best features from first gen are not avaliable now and have also lengthened some steps. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Allowing us to work our in one platform for the majority of our work and daily routine. It is beneficial to be able to work our account, email, and update notes as needed. Review collected by and hosted on G2.com. Show More 2/19/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Darshana D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshana D.") DD Darshana D. Accountant Enterprise (\> 1000 emp.) 3/17/2025 "Billtrust is a great place to work" 5/5 What do you like best about Billtrust? I like the best from billtrust is automation for matching the invoice with the payment It saves my time and reducing the tasks of manual matching and It's makes quick customer support and easy platform for fresher for user friendly can adapt easy to fresher to work. Review collected by and hosted on G2.com. What do you dislike about Billtrust? The platform is good, but it is overwhelming at starting because of more features. It took some time to adapt to the software. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Billtrust solves the automation the manual matching of invoice to automation, and helps in many tasks and find of payment and dealing with errors and it's helps our team to saves the time and tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Mid-Market (51-1000 emp.) 10/28/2025 "Streamlines Billing, But Invoice Deletion Needs Improvement" 4/5 What do you like best about Billtrust? How easy it is for customers to pay their bills, as well as the many features it has to help our AR department, We use it daily to send invoices to customers and allow them to pay quickly and easily through our website Review collected by and hosted on G2.com. What do you dislike about Billtrust? inability to delete invoices that may have issues from the site with out having to contact support Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? reducing calls since customers can pay their bills online Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 10/27/2025 "Review" 5/5 What do you like best about Billtrust? ease of use, good at reading remittances Review collected by and hosted on G2.com. What do you dislike about Billtrust? Nothing, all good. Sometimes it doesn't load but it quickly loads as soon as i refresh the page Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Good at auto applying the payments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Enterprise (\> 1000 emp.) 11/4/2025 "Intuitive Platform, Easy to Use—Just Needs Smoother Customer Onboarding" 4.5/5 What do you like best about Billtrust? It is intuitive. When customers use it, it works. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Nothing, just getting customers to create an account Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? A centralized location for clients to pay their invoices. Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11910346/official_response/edit) I appreciate you sharing about your Billtrust experience. I highly recommend connecting with our Customer Education team who can support you & your team with adoptions strategies designed to increase customer awareness and use. You can email them at customeredu@billtrust.com. Thank you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 10/27/2025 "Easy to Use and Streamlined Experience!" 4.5/5 What do you like best about Billtrust? It is easy to use and very streamlined!! Review collected by and hosted on G2.com. What do you dislike about Billtrust? It can sometimes be hard to find or pull up past receipts or download them Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Helping making customers payment process easier Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") UE Verified User in Environmental Services Mid-Market (51-1000 emp.) 11/4/2025 "Effortless Payments and Navigation with Billtrust" 5/5 What do you like best about Billtrust? Simple to use, very easy to navigate the website. Easy to communicate steps to clients when they use Billtrust to make a payment. Review collected by and hosted on G2.com. What do you dislike about Billtrust? So far, I have had zero issues with Billtrust. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Billtrust has given PACE Analytical the opportunity to provide the option to use a card for payment, which is so convenient in our world when everyone uses cards to pay. Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11910427/official_response/edit) Thank you for sharing your experience! Clear and efficient client communication is important to us, and I'm glad you're experiencing added efficiency is your work flows. We appreciate you! 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