BILL Financial Operations Platforms Pros and Cons

BILL is the most user-friendly platform. We are able to approve transactions, receipts, and reimbursements all in the app and on the website. We are able to add employees in any state and allow them access to funds through a budget. We can pull reports to see which budget is being used most often and is the most important. It was super easy to migrate to. We have great technical support. I use this platform at least once a day. Review collected by and hosted on G2.com.

I wish there were ways to customize who is receiving alerts to approve certain payments. Review collected by and hosted on G2.com.

This is a very good application for businesses that have a virtual presence and remote employees. It integrates nicely with NetSuite and helps streamline our formally manual cc processes. The implementation/integration with NetSuite went smoothly and hasn't had any hiccups. Review collected by and hosted on G2.com.

The integration with NetSuite could be better. It currently only allows for 1 "credit card" account so it requires a level of manual manipulation within NetSuite to be able to track spending by individually assigned cards. For companies with a lot of employees or a lot of credit cards, this can become unmanageable and unscalable. Review collected by and hosted on G2.com.

BILL is a user-friendly application and easy to-understand the process.

It serves as a good payment platform for vendor payments, allowing users to access details for active and inactive vendors anytime easily.

Also, will get a quick solution from the BILL support team. Review collected by and hosted on G2.com.

BILL is introducing many new features which is affecting to delay in vendor payments. Also now vendors are not getting connected to E-payment since they are using the same email ID for multiple network IDs. Before BILL was very good for vendor payments and there are no issues on the Connections.

Please get it standardise to avaoid a delay in Payments. Review collected by and hosted on G2.com.

1. Using Bill.com for the AP process like invoice processing, payments to vendors and many more features are very useful for an entry level accountant and even for an non-accounting background user.

2. Bill.com payments to vendors are very simple and easy. Inbuild E-payment feature is very useful in paying vendors on time, even vendor recommend us on the same.

3. Maintaining records in a systematic manner is made easy on Bill.com, we can rely on Bill.com for any past data recorded and reports can be downloaded for any analysis.

4. BILL Dashboard helps payer and accountant get the idea on AP balances and even in vendor level balances.

5. Bill.com provides the best integration with other accounting software, we currently use Sage Intacct. Review collected by and hosted on G2.com.

1. Bill.com charges high rates for international vendor payments to vendors, which are high comparative to market rates.

2. Bill.com brings up new policies and procedures but they don't notify to the users. Review collected by and hosted on G2.com.

BILL's Accounts Payable (AP) features are advantageous to me. Setting up recurring invoices is also a significant time saver since it ensures that monthly payments are handled automatically and without effort. One of my favorite features is the AI-powered tool for easily copying information directly from papers while processing bills. This has made data entry considerably faster and more accurate, lowering errors and saving time. Overall, BILL has tremendously simplified our AP process and I am satisfied with BILL as I use it daily. The BILL support is also very helpful. They listen to our concerns and are quick to assist in resolving any issues, making the overall experience much smoother. Review collected by and hosted on G2.com.

While Bill.com offers great features, there are a few downsides. The reporting tools are limited and lack customization for more detailed analysis. Review collected by and hosted on G2.com.

Bill.com is very user-friendly and it is glitch-free, it is cost-effective and it was too easy to implement into our organization. The customer care and support the bill.com provides are great. The integration of bill.com into our organization was smooth and functional. In our organization, we use bill.com on a daily basis to process invoices. Review collected by and hosted on G2.com.

Downloading reports from bill.com is a very tedious process. There are many sycnc errors while syncing with other software like Sage Intact etc.., Review collected by and hosted on G2.com.

The platform is incredibly user-friendly, making it easy for our team to track expenses, set budgets, and approve transactions in real time. No more chasing down receipts or dealing with manual expense reports—everything is streamlined with automatic receipt capture. One of the biggest advantages is the ability to issue physical cards with custom spending limits, ensuring better control over company funds. The real-time budgeting and approval workflows help us prevent overspending before it happens, rather than reacting after the fact. Review collected by and hosted on G2.com.

Overall the platform has met our needs for a larger restaurant brand. The reimbursement piece is a little more simple, but does the job. I would like to see that side of the platform developed a little bit more. An analytics hub or a more robust report center would be beneficial. Review collected by and hosted on G2.com.

The ease of setup for different budgets/projects/people. The search filters make it easy to find transactions. The integration to accounting software is simple and changing of cost codes is also an easy process. We reconcile each weeks transactions with ease and precision. The implementation is simple and easy to do. Adding new codes is a breeze. The earning of points for $ back is a huge bonus. Review collected by and hosted on G2.com.

I have not experienced anything I dislike. Review collected by and hosted on G2.com.

This feels like it should be a paid service, and it's crazy to me that it's not, (at our level at least). Creating virtual cards, assigning funds, and creating/managing budgets is above and beyond any other product out there. The receipt upload/expense tracking is solid, not industry-leading by any means, but good enough to have replaced our Expensify subscription, especially given the utility of BILL S&E's other features. Their seamless integration with QBO has saved our bookkeeper many hours a month. Review collected by and hosted on G2.com.

My biggest (but also petty) gripe is the name change from Divvy to BILL Spend & Expense. Something so quick, catchy and easy to remember changed to a mouthful. The transition has been slow, and we still refer to it as Divvy internally.

There are also some parts of the expense tracking / reporting that leave a little bit to be desired in comparison to a dedicated expense reporting tool like Expensify; for example, we use BILL S&E cards for purchases we bill back to clients, and the exports of expenses aren't customizable and don't include links/images to uploaded receipts. Exports include tons of additional columns of data beyond what's needed to bill expenses back to clients, but it's worth dealing with at the end of the day. Review collected by and hosted on G2.com.

Bill Spend & Expense has been a great solution to manage our previous manual process in collecting and coding credit card receipts. The fact that the platform is offered for free is an added bonus and quite impressive given how innovative the software is. We were able to get rewards greater than our prior credit card program which only included very basic software and did not integrate with our accounting software. The platform is so easy to use, implementation was a breeze, and our employees have nothing but positive things to say about the transition. Review collected by and hosted on G2.com.

While to be expected for a free platform; I wish the expense reimbursement for out-of-pocket expenses was a little more sophisticated. Bill.com obviously wants customers using the credit card; unfortunately, the culture at my company isn't quite there yet so reimbursements are still something we have to tackle, and not sure Bill Spend & Expense will be the long-term solution for that piece. Review collected by and hosted on G2.com.