UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/21/2021

"Decent product, lots of difficulty with integrations and core performance"

2/5

What do you like best about Bigtincan Content?

Some fun shiny bells and whistles, but rarely used them. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

UI was a bit clunky

Core performance seemed to be dismissed to focus on non-core features that didn't always work

Integrations, specifically with Salesforce, were a big hurdle and never fully deployed - it became a sales enablement solution in a silo

Company spent way too many resources to deploy a solution that was not used much at all Review collected by and hosted on G2.com.

KC

Kevin C.

Senior Vice President, Commercial

Small-Business (50 or fewer emp.)

5/29/2020

"Keeps my sales team ahead of the competition!"

5/5

What do you like best about Bigtincan Content?

user interface and administration interface. Very intuitive to use and share documents and assets with customers.

Use on multiple platforms

Language options Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

Not always easy to duplicate sites after already building a site.

Cost structure to distributor reps. Too expensive. This limits our utilization.

The small video size capabilities

Lead capture too expensive for small companies. Need a better price plan

Unable to upload a screenshot to this G2 survey site multiple times :( Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

I have brought Modus to three companies, start at AppData Room. Very pleased with products, support, and sales team. My biggest need now is better pricing on Lead capture. I have spoken numerous times to sales team and their pricing model makes no financial sense company doing limited meetings/events. Too expensive. I wish they could do better. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

salesforce enablement. Allowing our reps to immediately communicate and share assets with customers. Helps reduce unnecessary emails to the home office for copies of marketing materials. It also helps with version control. It's been great to use with my distributors outside the US to allow them 24/7 access. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/27/2020

"Modus Is Feature-Packed!"

4/5

What do you like best about Bigtincan Content?

Modus has slowly become our "one source of truth" for all marketing collateral. Updating older pieces takes minutes and it is immediately deployed to each salesperson's iPad via the app. Sharing content with contacts is very easy and you can get some good analytics once something is sent. We also use Modus for lead scanning at many tradeshows and it becomes very easy to quickly followup with each lead by sending them content, again all through the app! Importing new leads to SalesForce is quick and painless! Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

I wish there was a bit more customization of the app itself to match our brand, but this is a small complaint. Sometimes lead scanning can be glitchy and I've heard of salespeople "losing data" before submission during heavy use times. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

Content syndication and distribution become much easier with Modus. It makes life easier for the marketing team as well as for the sales team. Marketing can easily push new content through the app and every sales person will have the latest version automatically - we no longer have older revisions floating out there. Sales can now send documents with the click of a button. Review collected by and hosted on G2.com.

GB

Gus B.

Creative Services Manager

Mid-Market (51-1000 emp.)

5/26/2020

"8 Years experience with Modus. Great tool."

4/5

What do you like best about Bigtincan Content?

Modus is easy to build and update categories and media while utilizing branding tools to enhance the end users experience. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

Being in the regulatory world, it is important to lock presentations in order to present to customers and prospects. It worked great when the team was armed with Apple Ipads but when we switched to MS Surface Pros the MS products leave the modus interface and launch in MS, unlocking the presentations. This forces presentations to be saved in PDF versions. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

Modus is a powerful tool for our sales team for training and selling. It is simple to train new employees on and rarely do users have any issues with it. The only problem is regulatory procedures that arise due to the ability to alter presentations. (files must be uniform in our industry) Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

We have looked at other similar tools comparable to Modus but it seems they all have the Powerpoint, Word issue of unlocking files. This would be a huge bonus if resolved. Review collected by and hosted on G2.com.

AC

Verified User in Construction

Mid-Market (51-1000 emp.)

5/26/2020

"Good company to work with"

3.5/5

What do you like best about Bigtincan Content?

The idea for the app is incredible. Making everything so accessible to anyone and always having the most up to date materials has helped our field sales teams immensely. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

I wish we received a bit more support when there is an issue or bug with our app. They are really good at submitting tickets right away, but it never seems like we get an actual answer or a solve to the problems. Instead we are always given workarounds to the problem, which is fine in the short term but the long term solutions just don't seem to be there. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

Make sure you have a clear plan on how you want to implement and then utilize the customer success team to help ou out. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

We are saving a significant amount of funds by cutting down the amount of printed literature we consume. Benefits also include being able to track and analyze the data that comes through from our teams using the app. Review collected by and hosted on G2.com.

CG

Chad G.

Commercial Director

Mid-Market (51-1000 emp.)

5/26/2020

"Modus does a great job providing an online library that is easy to share with customers."

4/5

What do you like best about Bigtincan Content?

I love the tracking capabilities of the Modus System as well as the ease of use of the system. As a manager, I also really like how I can view and understand how my team is using the system and what media content is successful and which is not working. It is an incredible system that simplifies the online marketing process and gives you amazing data on what marketing is working and what needs work. It also is very useful to help you understand the steps members of your organization are taking to help promote your company/product. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

We've had issues ensuring that the tracking data is accurate. I've had to do significant troubleshooting on my own in order to understand what actions created good tracking and what interactions failed to be captured in the analytics. In our interactions with staff, it seemed to be hard for them to easily and quickly give us best practices as to what was needed to ensure data capture. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

It is an incredible system that simplifies the online marketing process and gives you amazing data on what marketing is working and what needs work. It also is very useful to help you understand the steps members of your organization are taking to help promote your company/product. We are able to ensure that all of our marketing material going to customers is the most up to date. We have seen increased amounts of interaction with our customers. It has also allowed us to use multi-media presentations rather than just traditional print. Our videos seem to give us our best results. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

We are able to ensure that all of our marketing material going to customers is the most up to date. We have seen increased amounts of interaction with our customers. It has also allowed us to use multi-media presentations rather than just traditional print. Our videos seem to give us our best results. Review collected by and hosted on G2.com.

UB

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

5/26/2020

"Easy to use tool that organizes content and saves time for sales representatives."

4/5

What do you like best about Bigtincan Content?

General ease of use, the interface. Ability to easily share content. Also like the ability to limit content based on logins/user profiles. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

Folder structure can be a challenge at a time as you get several layers deep, not sure how you got there, etc. Could be easier to replace or upload out of date content. Would also like the ability to upload media in native format, such as PPT or word documents, to make it easier for others to edit content on their own. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

It's always good to best understand your needs before choosing any sort of tool like this. Consider what special requirements you have, the # of users and the most critical need for the problem you're trying to solve. If you're looking a document management tool beyond just PDFs or images, this likely isn't the tool for you. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

Online catalog of literature and training materials. Eliminates the need for field staff to use SharePointe and have access to valuable materials both for their own learning as well as communicating to their customers and prospects. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/30/2020

"Does alot of Heavy Lifting and design aesthetics are first class"

5/5

What do you like best about Bigtincan Content?

The aesthetics suite our tastes and the ease of use of the platform allows us to onboard our dealers seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

Not much to dislike. If there is anything the system doesn't allow yet for our brand partners to view just their own content and be able to edit. Review collected by and hosted on G2.com.

AW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

10/20/2020

"StorySlab is an attractive and engaging sales enablement tool."

4.5/5

What do you like best about Bigtincan Content?

It's quick, requires no internet connection for use and provides an intuitive GUI. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

The CMS can be rather confusing to manage assets between the Diagram View and the List View. We have identified a number of issues where an asset is in one or the other instead of both.The CMS is not very intuitive especially where you need two levels of hierarchy. We have gone through multiple revisions and enhancements. Unfortunately, the fragments of those older builds remain and add to the confusion of CMS management. Review collected by and hosted on G2.com.

RD

Ray D.

Enterprise (> 1000 emp.)

11/3/2020

"Great Sales & Marketing Platform"

5/5

What do you like best about Bigtincan Content?

Response from the support, interactive GUI & easy to understand the product as well. They have excellent technical documentation Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

Nothing much so far but business owners should have more freedom to edit or customize contents Review collected by and hosted on G2.com.