# BigTime Reviews **Vendor:** BigTime **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,691 ## About BigTime BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, and manual handoffs between sales and delivery. This creates misaligned expectations, margin erosion, and frustrated clients. BigTime changes that. We unify the entire professional services journey—from scoping and quoting to staffing and invoicing—so you can sell with confidence, deliver with precision, and grow with profitability.
 BigTime helps professional services firms reduce operational costs, easily align talent to the right projects, and accelerate time to get paid for completed work, all while enabling quicker decision-making by delivering the information you need, when you need it. By streamlining project operations, maximizing resource utilization, accelerating the account receivable cycle, and connecting scattered data sources, BigTime makes it easier for professional services firms to scale and grow. With 2,800+ customers and 20+ years of experience, BigTime is built to get you up and running quickly, operate with flexibility and agility, and enable you to solve today’s challenges while scaling with you for tomorrow’s opportunities. ## BigTime Pros & Cons **What users like:** - Users value the **ease of use** of BigTime, finding it simple and effective for time tracking and reporting. (102 reviews) - Users find BigTime's **time tracking** feature easy to use and effective for managing workloads and project resources. (76 reviews) - Users appreciate the **user-friendly interface** of BigTime, making time tracking and project management effortless and efficient. (47 reviews) - Users appreciate the **tracking ease** of BigTime, finding the timer feature and interface user-friendly and efficient. (44 reviews) - Users appreciate the **intuitive interface** of BigTime, finding it easy to navigate and manage their hours efficiently. (40 reviews) - Users value the **time-saving features** of BigTime, enjoying efficient tracking and streamlined project management. (39 reviews) - Efficiency (28 reviews) - User-Friendly (28 reviews) - Users find BigTime’s **helpful features** support seamless time tracking and billing, enhancing team productivity and workflow integration. (27 reviews) - Users value the **efficient project management and time tracking** features of BigTime, simplifying client invoicing and reporting. (24 reviews) **What users dislike:** - Users experience **missing features** in BigTime, such as unclear reports and insufficient documentation for effective usage. (22 reviews) - Users face challenges with **manual entry** , requiring frequent adjustments and hindering workflow efficiency in BigTime. (16 reviews) - Users find **implementation time-consuming** , especially in resource management and customizing dashboards for their specific needs. (16 reviews) - Users struggle with a **steep learning curve** due to unclear documentation, navigation issues, and inconsistent information. (15 reviews) - Users experience occasional **software bugs** that can disrupt workflows, such as timeouts and filtering issues. (15 reviews) - Task Management (14 reviews) - Limited Customization (12 reviews) - Users find BigTime's interface **not intuitive** , causing delays and requiring extra training for effective project management. (12 reviews) - Users find the **time-consumption** of navigating BigTime cumbersome, leading to frustration and extended learning periods. (12 reviews) - Timesheet Issues (12 reviews) ## BigTime Reviews ### 1. New to BigTime **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about BigTime?** The intuitive nature of the software is a breath of fresh air! **What do you dislike about BigTime?** One of the areas that I would hope the Bigtime team would consider involves adding a feature to the payroll system. Currently, the program does not differentiate between regular and PTO hours. We feel it is essential to calculate those hours for our employees so that they/we always know how much they have used and how much remains in their banks. Another helpful upgrade wish involves including a contact list. We use the program to track our projects/clients/hours, and it would be super beneficial to have a global contact list available to all users—a searchable database of clients, vendors, and employees. **What problems is BigTime solving and how is that benefiting you?** The use of the program is incredibly intuitive, and it has been pretty easy for the entire team to jump in and begin to use the system. ### 2. Wonderful tool to scale up your process automations **Rating:** 4.5/5.0 stars **Reviewed by:** Rashmi T. | Social Media Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2023 **What do you like best about BigTime?** I loved the whole onboarding session of the tool, their support team was very helpful, and it was very smooth. At first, we had a learning curve only to realise that the platform is intuitive and easy to use. **What do you dislike about BigTime?** It takes time to process bulk orders, and dummy/void invoices are not activated. **What problems is BigTime solving and how is that benefiting you?** It is the biggest problem solver of billing and tracking expenses. Makes our life easy; additionally, I also love time management and team management for the correct billing to clients. **Official Response from Vicky Karantonakis:** > Hi Rashmi, we're so happy to hear BigTime is making your life easier! Thank you for being a BigTime customer and for your feedback. ### 3. Knowlegable, friendly , and quick customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Steph G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about BigTime?** It's simple to set up and use. Usually works great. Easy for my team to use too. Sync into QB is a breez. When I do need help, support is quick and friendly. And we get right onto a screen share to fix it instead of chatting forever. Takes mere moments when issues do arise. **What do you dislike about BigTime?** I wish it showed clock time - like what time of day a timer starts and ends, and not just duration. The two clicks to start or pause a timer sometimes trips me up. I click start, but not start again, so then I'm guessing how long it has been. Which is where seeing the clock time for the prior work would be helpful. I'd know what time it was when I switched projects but didn't start my timer all the way. **What problems is BigTime solving and how is that benefiting you?** Allows me to import time to projects for both billing and payroll purposes. Once imported into my accounting system, I can run job cost reports that pull in all payroll costs and get my true cost per project. I then check that against my subscription billing, project billing, or hourly billing (depending on the client) and can see where my profitability is highert and lowest ### 4. Very user friendly but some system bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about BigTime?** User friendly and a lot of features that pertain to my role. **What do you dislike about BigTime?** Rounding errors on invoicing. some lag time with expenses and timesheets. **What problems is BigTime solving and how is that benefiting you?** Bugs like rounding and time lags. Some feature requests such as user rights (PMs can only view what they are leads on) **Official Response from Anna Hankus:** > Thank you for your review! We're pleased to hear that you find BigTime very user-friendly and that it offers many features relevant to your role. We'll take note of your feedback , please don't hesitate to reach out if you have any further feedback or need assistance. We're here to help! ### 5. Nice, simple and always improving **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about BigTime?** Simplicity of use, without much guidance. The live chat with the support staff are brilliant. Kudos to Brittany and Keith C and serious kudos to Andres and Leah **What do you dislike about BigTime?** I'm still figuring stuff out, there's some functionality not yet developed but it seems to be regularly updated, so I'm sure it will be there soon enough. **What problems is BigTime solving and how is that benefiting you?** We have a nasty, really clunky legacy solution, so moving BigTime's simplicity is really refreshing and will make life much easier for everyone. ### 6. An excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about BigTime?** BigTime is easy to use. Our new agents pick up the system easily. Invoicing is great. **What do you dislike about BigTime?** Sometime there are choices that are hard to figure out. A little difficulty getting used to the pathways. **What problems is BigTime solving and how is that benefiting you?** Ease of tracking time, expenses. Invoicing is great. **Official Response from Vicky Karantonakis:** > Thank you for your feedback. We're so glad you find BigTime easy to use and love the invoicing. We look forward to supporting your company's continued growth! ### 7. Online Chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about BigTime?** its a good project tracker, support it is excellent **What do you dislike about BigTime?** The payables screens do not allow the proper information to be entered on credit card charges **What problems is BigTime solving and how is that benefiting you?** I think sometimes bigtime creates more problems than it solves. Reporting is very difficult to maneuver **Official Response from Vicky Karantonakis:** > Hello, we're glad you find BigTime a good project tracker with excellent support. We've noted your concerns about payables screens. If you have specific reporting challenges you have not addressed, please reach out to your CSM or support. We appreciate your feedback! ### 8. Extraordinary spectacular and consummate Professional Service Automation Tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Aya Z. | Research Section Head, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about BigTime?** It is simple to track time and expenses with BigTime.It facilitates seamless integration with QuickBooks Online.It is simple to plan and manage daily tasks and projects with BigTime. **What do you dislike about BigTime?** I'm yet to encounter any drawback with BigTime as it suits best all my needs. **What problems is BigTime solving and how is that benefiting you?** It automates project billing and invoicing process.It enables ease of time tracking. ### 9. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about BigTime?** so helpful and very knowledgeable. Easy to use **What do you dislike about BigTime?** nothing so far. Updates are great. I use it alot **What problems is BigTime solving and how is that benefiting you?** Accurately tracks employees time makes it's easy to bill very detailed. **Official Response from Anna Hankus:** > Thank you for your positive review of BigTime. We're glad our time tracking features are making billing easier for you and your team. If you have any further feedback or need assistance, please don't hesitate to let us know. ### 10. Minimal value for mid size or larger consulting firms. **Rating:** 1.0/5.0 stars **Reviewed by:** Robert S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about BigTime?** There are some nice integrations on the financial side. You can enter hours, bill clients, and track financials. It is better for individual consultants or consulting firms with minimal projects rather than mid size or larger consulting organizations. **What do you dislike about BigTime?** Resource planning is atrocious for a consulting firm. Its like they have no idea how resource planning works and think that projects are only planned once a the agreement starts. If you do consulting and want to allocate resources for future statements of work, forget about it. You cannot differentiate future work and existing work on a single screen and there is no color coding to help. You have to toggle between multiple screens. There seems to be no thought into the actual functionality. For example, if a project completes early and you have future allocations of resources, you can close the project, make all the tasks complete, and clear allocations, but those still allocations still remain in the resource allocation tool. It makes it totally useless. Additionally, if you use external team members (1099 consultants) to lead projects, its impossible to limit financial data and still allow them to use the PM tools. Its all or none. You either see everything or nothing which makes this software totally useless as a project too unless every team member is a W-2 employee. Frustratingly, the sales team said we could use the system the way we needed it, which turned out to be totally false. Nearly a year of working in this system is wasted and good luck trying to get support. No phone support, only via a web browser and you are always 12 back in a queue and an hour to get any help. We have had bugs in every aspect and most are explained as "this is unique to you only." BS. Bugs were found way too often for that to be true. My guess is really poor software development practices. This is more of a billing tool that a integrated end to end project software for the services industry. **What problems is BigTime solving and how is that benefiting you?** We have only implemented project and budget tracking as everything else doesn't work like it was sold to do. We wanted a from sales close to project close solution. What we got was a software that tracks hours against budgets and has a bunch of billing tool that are pointless if you use Quickbooks or other solutions. It doesn't do anything beyond that work using. We are now using other tools for project management and resourcing tracking because the implementations in BigTime are so bad. ### 11. BigTime and its Live Chat Staff are Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Summer H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about BigTime?** My favorite thing about Big Time is their ability to work through any situation or problem you might be having with your integrated systems. They are absolutely top-notch! Top Y. helped me today and was extremely helpful! 10 out of 10! **What do you dislike about BigTime?** There isn't anything I don't like about Big Time. It has been the best time tracking tool I've ever worked with! **Recommendations to others considering BigTime:** It is the way to go if you run a business that requires project management and multiple individuals! It keeps us on track and focused on what everyone needs at the end of the day, making money. **What problems is BigTime solving and how is that benefiting you?** We rarely have any problems. If there are issues, the support staff are always on top of it! Nothing bad to say, ever. ### 12. Overall a great time management and AR system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about BigTime?** Great interactive reporting options and flexible invoicing formats. We received helpful training when we started using their product, and their help desk is responsive. Andres recently saved me a lot of time by resolving an invoicing glitch I was running into. **What do you dislike about BigTime?** They are highly focused on developing new features, which is great in some ways, but there are times when the beta testing is inadequate. They need to focus on supporting their primary product functionality so that the basics don't get lost in pursuing new elements. I'm told they are aware of this as a concern and are addressing it. **What problems is BigTime solving and how is that benefiting you?** Greatly simplified our invoicing process and provided robust reporting options that were missing in our previous project management software. This allows us to use our time more efficiently and creates easy access to important metrics. ### 13. BigTime Is a Sensational Automation Software: Highly Reliable and Simple to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth T. | Budget Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about BigTime?** I like the amazing capabilities of BigTime. Moroever, BigTime is reliable and simple to implement. The customer support and ease of integration of BigTime makes it a nice and easy to use tool. **What do you dislike about BigTime?** I do not dislike BigTime at all. BigTime has been so impressive since day one. **What problems is BigTime solving and how is that benefiting you?** BigTime solves our billing problems ### 14. BigTime is an easy-to-use system with many options. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about BigTime?** Customer service is quick and helpful. I like that it links to QB. **What do you dislike about BigTime?** The most recent update created some issues that were a little tricky to resolve. **What problems is BigTime solving and how is that benefiting you?** We are a consulting firm that bills hourly and need to track time and run reports based on elements within a project. I really like the reporting features, ability to import into Excel and QB for billing and ease of use. **Official Response from Vicky Karantonakis:** > It's great to hear BigTime helps keep your projects on track with our reporting, financial, and project management features. Thank you for your feedback! ### 15. The interaction that I had with the representative was completed in an efficient manner. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about BigTime?** The features of the software gives us a basis to develop standard processes around time and expense entry. **What do you dislike about BigTime?** We now have too many reports to decipher what summaries we need on a monthly basis. Would be helpful if we can easily see which reports we should archive for non-use. **What problems is BigTime solving and how is that benefiting you?** Giving the team an easier way to enter and review time allocations, expenses and the client invoicing process. ### 16. Excellent Software **Rating:** 4.5/5.0 stars **Reviewed by:** Rakshitha N. | Accounting specialist , Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about BigTime?** Bigtime is the one of the professional service organisation which gives good services. it si eae to use and was easily implemented and good customer support and goo features and integrated easily and good frequency to use **What do you dislike about BigTime?** Cost is bit high compared to the market value,amd small business has irrelavent features. **What problems is BigTime solving and how is that benefiting you?** Our projects are easily managed and we can track our time and manage the resources effectively **Official Response from Vicky Karantonakis:** > Hi Rakshitha, thank you for your feedback! We're glad you found the implementation process seamless, and that BigTime helps you effectively manage your time and resources. ### 17. BigTime Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Debbi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about BigTime?** The reports and ability to customize them is extremely helpful. I especially like being able to create public reports for the Project Managers so they aren't constantly asking me to run a report for them. **What do you dislike about BigTime?** I have to integrate with QBO in order to get vendors set up in BigTime, even though otherwise I don't need to sync these 2 programs. **What problems is BigTime solving and how is that benefiting you?** Billing and cost accounting ### 18. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about BigTime?** We have used Bigtime for the past decade, it is easy to customize and the support is always excellent. **What do you dislike about BigTime?** I dont dislike anything about Bigtime, but the issues we have are issues we would have with any other similar service. There is a little bit of a learning curve from an admin standpoint but nothing that is over the top. **What problems is BigTime solving and how is that benefiting you?** Bigtime makes it easy for us to keep on top of time spent on our engagements and includes the details of each entry. ### 19. Big Time is a great improvement on our old Excel timesheet, with a few features still to work on. **Rating:** 2.5/5.0 stars **Reviewed by:** Carla C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about BigTime?** Big Time is a great improvement on our old Excel timesheet, for sure. Our staff are so much happier logging their time in Big Time. Ongoing customer service through their live chat system works very well, and help is quick and useful. I dealt with Top Y this week for several questions and he was friendly and knowledgable, and prompt to respond. **What do you dislike about BigTime?** We need more reporting that matches how we plan our time at our design firm. We need everything as a reflection of hours (worked and billed), but Big Time still prioritizes dollars billed and can't yet report the equivalent hours billed. So, for now we still have to use a spreadsheet to supplement our Big Time use when it comes to our project planning and when making billing decisions. We are also waiting for the client portal to expand to their Canadian clients, hopefully this year. **What problems is BigTime solving and how is that benefiting you?** I have heard from the Big Time team that's working on expanding their client portal to Canadian customers, so it's good to know it's really in the works and to be in the loop on release timing. However, for our need to see fees invoiced in equivalent hours invoiced, I had to submit a development proposal and so far have not heard anything back about that. This latter feature is crucial to our continued use of Big Time, long term I mean. ### 20. Still Loving Big Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Vickie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about BigTime?** Andres R was very helpful to me today! The software is wonderful! **What do you dislike about BigTime?** No issues to date! Everything is working as expected. **What problems is BigTime solving and how is that benefiting you?** One system to track our time and expenses and then billing. **Official Response from Vicky Karantonakis:** > Hi Vickie, We're so happy to hear your love BigTime, and we're excited to continue supporting your growth! ### 21. BigTime Keeps Our Business Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about BigTime?** We are able to track and compare our Staff hours and Client hours all in one place. BigTime compiles the data and provides dashboards and reports to meet our needs. **What do you dislike about BigTime?** The "customizable" reporting does not provide the user with as many fields or features as we would like. **What problems is BigTime solving and how is that benefiting you?** Keeps all of our Staff and Client time tracking all in one place; makes billing much easier. **Official Response from Vicky Karantonakis:** > Hello, so happy to hear you're benefiting from having your data in a centralized location with BigTime. Thank you for your feedback! ### 22. I was hesitant about using Live Chat for my support questions, but it worked out **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle D. | Front Desk / Admin Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about BigTime?** The Live Chat was actually helpful! I typically like dealing with support for my software over the phone. But Brittany was patient and answered all of my many questions! Walked me through certain things and was able to get me to understand her answers clearly. I do like that Lacerte can talk to Big Time. I love that for our reference when we get an issue resolved or we get something clarified; we can request that the chat transcript be sent to us. And we can use that to study, create, or adjust our own processes from there. I also like that we can assign clients who are spouses different roles for ease of knowing whom to contact for billing or who to contact for all tax matters. This helps us to avoid a lot of confusion and frustration once we know right out of the gate, which spouse to reach for what. We have plenty of places to input multiple phone numbers and emails. Setting user rights is helpful so that we limit who has access to which BT areas could end up billable by mistake. I also like how simple it is to set up new clients; we can be as detailed as we want with the information we put in. **What do you dislike about BigTime?** I don't like that Big Time can't "talk to" Lacerte and that the invoices and billing we create in Lacerte don't pull to Big time. We were hoping for a more streamlined software connection. Also, it's not always clear what needs to match from Lacerte to Big Time in order to make sure integrations go smoothly from Lacerte to BT. It would be nice to have a list made available of the things that need to match and what things cannot be pulled over from Lacerte. We do have to go back to Live Chat quite a bit to figure these things out. The big plus is how helpful Live chat is. We still prefer to have a phone number for support, especially during tax time. It will not always be feasible for us to wait in a queue in an office that processes over 1,000 tax returns each season. Also when integrating from Lacerte to BT there was mention that duplicates of clients may not be avoidable and that BT will not always show you or even provide a hint as to which client profile is the duplicate. This will require painstaking work to individually research every duplicate and determine which to delete or make inactive. Time we don't always have. It would be nice if duplicates were highlighted and the mismatch information was also, highlighted that way we can at a glance see which to keep. I would also like for BT Live chat to have a list of topics that we can choose from and certain issues that would be made priority and be able to jump the line as it were in the queue. Not everyone requesting live chat assistance has the same level of emergency. It would also be helpful if BT could provide groups of companies whether determined by state or industry, with account managers or dedicated support teams that we know we could reach out to for priority level issues that would be resolved within a specific time frame of no later than 24 hours or sooner depending on the level of importance of the issues. **What problems is BigTime solving and how is that benefiting you?** We can use 1 system for both our timesheets and for keeping track of how many billable hours we put into each client. And that we can have multiple timers for different tasks to see how we are splitting our time gives us insight into our process and our day to day. We are able to look at how we spend our time and adjust any procedures or fine tune or eliminate as needed. ### 23. Easy to get support **Rating:** 4.0/5.0 stars **Reviewed by:** Dionne M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about BigTime?** We can track and analyze where we are most profitable and where we need to make adjustments long before we get to the end of any given project. Tracking time, expenses, invoices is all simple. **What do you dislike about BigTime?** There are a few improvements we'd like to see made. Those suggestions have been submitted, but in order for them to be addressed, it takes multiple submittals from different clients. Integration with Quickbooks for deposits is one of those items. **What problems is BigTime solving and how is that benefiting you?** We are hoping they are working on a way to track overpayments while still syncing from Bigtime to Quickbooks. This integration only works while syncing from Bigtime to quickbooks and not the other way around. Top Y just recently helped me figure out why fields were not populating in invoicing. ### 24. Easy to navigate and support is helpful **Rating:** 5.0/5.0 stars **Reviewed by:** kristina a. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about BigTime?** It is simple to navigate and everything is easy to find **What do you dislike about BigTime?** sometime it glitches but an easy fix to logout **What problems is BigTime solving and how is that benefiting you?** Helping me keep track of alll reports and notifying clients ### 25. Live Chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about BigTime?** BigTime is user friendly so far. If you do have problems, the Live Chat feature is a definite bonus. I spoke with Leah J. using the chat feature, and she was able to solve my issue and walk me through directions easily and quickly. She is great! **What do you dislike about BigTime?** There could be more links to click for ease of movement around the site. **What problems is BigTime solving and how is that benefiting you?** BigTime is supposed to improve our billing, we are very early on so unsure if that has happend yet. ### 26. Experience with BigTime **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about BigTime?** BigTime has been the solution for our firm for time tracking and ensuring our budgeted hours are monitored and projects are always profitable. **What do you dislike about BigTime?** There can be small improvements made to the back end programming for additional customization for various types of firms and work hours which I know are ongoing. **What problems is BigTime solving and how is that benefiting you?** Real time monitioring of time and projects. **Official Response from Vicky Karantonakis:** > Hello, happy to hear BigTime helps keep your projects on track. Thank you for your feedback and for being a BigTime customer! ### 27. Invoicing used to take us 2 days, now it takes a few hours. WOOT! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BigTime?** I love that we can customize invoices for exactly what is needed. I love the process controls for invoicing - makes it easy for a team to collaborate for a multi-step process. Piner Markovchick was really fun to work with, was so knowledgable about the details of the application - he made the process enjoyable with little to no stress at all. **What do you dislike about BigTime?** I don't like that you have to get into code to customize some invoices. Sometimes when you make an error, the system doesn't actually tell you what the error is. IT JUST SAYS ERROR. And I have to guess. **What problems is BigTime solving and how is that benefiting you?** Budget tracking, resource allocation. ### 28. Help from Tyler G **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about BigTime?** I really appreciate the customer service. The software is great and we utilize it every day. With any issues that come up, I am able to quickly live chat and every person is great at solving my issues/questions. **What do you dislike about BigTime?** Sometimes there are features that arent built out in BigTime yet so I am directed to submit a feature request. However, I am grateful that this is even an option. **What problems is BigTime solving and how is that benefiting you?** It is solving having one central location for our staff to enter work allocations, time entry/timesheets, and invoicing our clients. It tracks all our data in a simple and straight forward manner. ### 29. BigTime has great reporting! **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about BigTime?** What I love most about BigTime is how information is seamlessly connected. Employees enter time. Projects are created. Reports combine all of this information to report billable time, profitability, bill rates, etc. **What do you dislike about BigTime?** We have had some difficulties getting BigTime, Sage, and Hubspot linked. We still have many pieces that are not syncing and not automatically sharing information as they should. **What problems is BigTime solving and how is that benefiting you?** Employee time tracking, invoicing, billing are SO much better in BigTime than Quickbooks. We were having to manually enter bill rates for clients and now this is all automated and setup at the project level vs. on each timesheet entry. ### 30. BigTime is apparently ready for the big time... **Rating:** 4.5/5.0 stars **Reviewed by:** Mark M. | Senior Compliance Consultant/PM, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about BigTime?** Besides making it very easy to track consulting time and expenses to specific projects, the reporting is very flexible. Also, every time I have ever contacted support, the response has been quick, friendly and very helpful! Shout out to Brittany Urrutia during my latest chat session for being able to resolve my reporting question in a few minutes! :) **What do you dislike about BigTime?** No major dislikes so far, but if I had to single anything out, there is no way to put a daily cap on hours assigned to an individual consultant per project. However, I did report this to BigTime and they have added it to their "enhancement list"... **What problems is BigTime solving and how is that benefiting you?** It allows us to log and report on billable time and expenses, which provides a window to our current trend and future profitability. ### 31. Great software with prompt support **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. R. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about BigTime?** I get extensive data on my projects in real time. The dashboard is intuitive and it's easy to stay on top of the administrative tasks. The support team is great! Tyler Gubser has provided quick and clear solutions. **What do you dislike about BigTime?** Some of the reports can be tricky to find at first, but it isn't a problem once you get used to where to look. There are so many reports available that it's just a lot to look through at first. **What problems is BigTime solving and how is that benefiting you?** In the past, other programs have made it difficult to collaborate on a project as a team and to see how everyone's workflow comes together. Big time is a great solution for that. ### 32. Leah J. was very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about BigTime?** I think the invoicing system is very helpful and allows for smooth transactions. Also live chat is very helpful!!! **What do you dislike about BigTime?** There is not much I do not like about Big time **What problems is BigTime solving and how is that benefiting you?** time tracking, project mamagement and billing is all a benefit to our company ### 33. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sumner D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about BigTime?** I chose BigTime for the invoicing capability for architecture firms. I previously created invoices using Microsoft Excel, and BigTime is a vast improvement. The interface is intuitive, so I haven't needed much support. My issues have been resolved using the chat feature when I have needed support. Thank you to Nate H. for helping me to fix my most recent problem. **What do you dislike about BigTime?** When I publish an invoice to QuickBooks Online, I wish the BigTime invoice would be attached in QBO. At the moment, I manually attach BigTime invoices in QBO. **What problems is BigTime solving and how is that benefiting you?** BigTime is helping us create invoices and keep track of project accounting. ### 34. Very happy with BigTime and it's capabilities, as well as its customer support team. **Rating:** 4.5/5.0 stars **Reviewed by:** Jess G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about BigTime?** BigTime is a simple, but very customizable and flexible tool that we currently use for all time tracking and billing. It's extremely user-friendly and easy to navigate for all of our users. Their support team is fantastic, extremely responsive, and thorough. I resolve quick responses to my questions. Leah J has been a huge help to me in my various support needs. **What do you dislike about BigTime?** Sometimes our Quickbooks sync doesn't work successfully, but hard to say whether this is a BigTime issue or on Quickbooks side. **What problems is BigTime solving and how is that benefiting you?** We use it for all time tracking for our various projects. It's extremely flexible in the way we can set each project up, since our tasks, billing, etc all varies by project pretty significantly. The reporting section is great - there are many standard reports available, or we have the ability to create our own. I've reached out to support for assistance in setting up the report for my needs, and they're able to very quickly help get the report ready for me to use. Billing is also very simple. There are so many options in how to bill, we can use what makes the most sense for us based on various nuances, as well as our clients. Expense tracking is also very simple and intuitive for our employees. ### 35. Very easy to use and works well with QBO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about BigTime?** Easy to use and navigate, I can see my hours and costs quickly at a glance and see what time has yet to be billed **What do you dislike about BigTime?** I don't like that if I have an issue or question, I cant get someone on the phone - I have to put in a service ticket and wait for someone to call me back or use the Live chart, which can be frustrating when you are trying to explain the problem. Also, the BIG Time App is not great and not user friendly **Recommendations to others considering BigTime:** Very easy to implement and works well if you want o keep QBO as your accounting system. Overall, it has been great for our office, however the Big TIme App is not great **What problems is BigTime solving and how is that benefiting you?** I am able to see where the time is on each project and review the project's profitability quickly. The reports are very easy to run and customize. We have a better view of our productivity and profitability ### 36. Zoom Meeting with Jake S. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria U. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about BigTime?** I found the immediate Zoom session very helpful. Jake S. was on live chat and was able to immediately send a Zoom, see what my issues were, and assist in solving the problems. **What do you dislike about BigTime?** The link to QB makes my QB run very slowly. After 2 years, still cannot get that worked out. **What problems is BigTime solving and how is that benefiting you?** Invoicing, making it more streamlined ### 37. Awesome customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Eliphaz P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about BigTime?** They are quick to respond to inquiries whatever needs we have. Brittany has also helped me with an urgent task earlier and she was straightforward in answering my question. Love their team! **What do you dislike about BigTime?** None that I can think of right now :)))) **What problems is BigTime solving and how is that benefiting you?** They have made our timekeeping process easy ### 38. 4 years experience as an administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about BigTime?** Ability to log different bill rates, track budgets, and complete timesheets **What do you dislike about BigTime?** Need more customization for invoice PDF templates, more options for running reports, allocations should connect to timesheets **What problems is BigTime solving and how is that benefiting you?** All in one platform **Official Response from Vicky Karantonakis:** > Hello, we're glad to hear BigTime is helping you track your budgets and complete timesheets in a centralized platform. Thank you for all your feedback! ### 39. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about BigTime?** It's very easy to use even for beginners, and very easy to configure and forecasting and utilization tolls are also a great feature as it helps us to manage staffer availability. **What do you dislike about BigTime?** Sometimes we felt integration issues to sync with other apps like Quickbooks. Migration is little bit challenging. Customer support is not satisfactory. **What problems is BigTime solving and how is that benefiting you?** BigTime is helping us to track both our expenses and the time spent by the employees for the allocated projects. It expedites the payment process through the utilization of the bigtime wallet. **Official Response from Vicky Karantonakis:** > We're pleased you find BigTime user-friendly and value our forecasting. Thank you for your comments on your migration and customer support, we appreciate feedback. We're glad BigTime is aiding in tracking your expenses and employee time efficiently! ### 40. Great migration experience and outstanding support. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Anita H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about BigTime?** BigTime is much easier to navigate and use than our previous time and billing software; the required training, and especially the one-on-one training with project manager Aly was key in preparing me to administer the software. **What do you dislike about BigTime?** We have had some trouble getting reports, especially payment vs charges, to look the way our attorneys were accustomed to. **What problems is BigTime solving and how is that benefiting you?** Our previous time and billing software simultaneously stopped supporting our small business configuration and drastically raised their rates. So, it is glorious to have a reasonably priced, robust system. I had to go into the old system recently and found it to be very non-intuitive compared to BigTime. ### 41. Always a good experience with Big Time! **Rating:** 4.0/5.0 stars **Reviewed by:** Savannah P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about BigTime?** Aside from the features meeting a lot of our needs, my experience with the staff is always helpful and a pleasure. **What do you dislike about BigTime?** I wish some features were a little more flexible to suit our specific firm's needs. **What problems is BigTime solving and how is that benefiting you?** We have been thrilled with the time tracking features. Easy to use, robust. BigTime is also solving our problem of an integrated and cohesive client database. I predict that we will be more efficient the longer we have used it. ### 42. Absolutely Amazing customer service and HELP! **Rating:** 5.0/5.0 stars **Reviewed by:** Riley D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about BigTime?** I find BigTime very user-friendly in just a short time of using it. Also, if there is something you don't quite understand, you can reach out, and support is so helpful!!! **What do you dislike about BigTime?** Give it time to work with what you are trying to accomplish with BigTime. I didn't understand everything right off the bat, but with the support team, it took no time to understand what I needed to. **What problems is BigTime solving and how is that benefiting you?** BigTime is a huge help when it comes to tracking time being spent on our projects, tracking budgets and allowing people to know which projects they are assigned to. ### 43. Things have been going OK **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about BigTime?** We wanted to use it primarily to unify our timecard reporting, invoicing and budget tracking **What do you dislike about BigTime?** It is fine, but it does have a few bugs that seem challenging to iron out. **What problems is BigTime solving and how is that benefiting you?** They have helps us solve a few issues along the way, and helped us quite a bit with our initial invoicing templates. Daniel Novak and Kat S. have been helpful. Our training with Matt Fine was good as well. The problem with training is that their should be initial training to get you going, and perhaps 9mos later, the offer of more advanced training. The problem is that it is hard to achieve everything you may need up front. That said, service desk and assistance to figure things out seems adequate. ### 44. Architectural Firm Use **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about BigTime?** We are a small firm, so the syncing ability with Quickbooks is a big selling point for our company. It has been so helpful in verifying information. The sync feature also allows us to create projects in Bigtime that aren't in a billing phase yet and hold them there until we are awarded the project. **What do you dislike about BigTime?** It's a little early for this question for our firm, but my only complaint so far is that the invoice template is not as customizable as the templates in QuickBooks. **What problems is BigTime solving and how is that benefiting you?** BigTime saves our admin and accounting department so much time. We previously tracked time in Quickbooks, which was all input by hand. With BigTime, employees log their time, and with a few buttons, we can send all of our employees' timesheet data to Quickbooks for payroll. We are also delighted with its ability to track time spent on phases. We are excited to use the data from our first year using BigTime to reconfigure our fee structure. ### 45. Billing Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about BigTime?** The most helpful resource on BigTime is their live chat feature. When I get stuck creating a report, a BT support team member is there to help. Today Montae H helped! **What do you dislike about BigTime?** We would like to run financial reports by product service type. We have been in contact for a couple years requesting a customized report but we have been unsuccesful. This would solve a lot of manual reports that we have to create. **What problems is BigTime solving and how is that benefiting you?** Time keeping, expense tracking ### 46. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about BigTime?** I absolutely love the quick customer service. Anytime I have had problem they have been solved in minutes. **What do you dislike about BigTime?** Not being able to do general statements of past due balances. **What problems is BigTime solving and how is that benefiting you?** So easy for my attorneys to enter their own time. ### 47. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about BigTime?** BigTime customer service is prompt and knowledgable. They helped me create a report needed and walked me through the process. **What do you dislike about BigTime?** Invoicing and reporting are a bit clunky. Still working to format them to our needs. **What problems is BigTime solving and how is that benefiting you?** Automating billing and invoicing of clients. **Official Response from Vicky Karantonakis:** > Glad to hear our customer support was able to quickly assist you with a custom report. Thank you for your feedback! ### 48. Process Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Jenna N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about BigTime?** I really enjoy that BigTime is consistently updating and making improvements to its platform. I enjoy the interface and charts/graphs as they are easy to comprehend. **What do you dislike about BigTime?** I dislike the number of bugs and flaws that come about when running reports or creating invoices. The online helpdesk is not open 24/7 so it is hard to navigate an issue at times. **What problems is BigTime solving and how is that benefiting you?** We are working on project management and bigtime has been a big help. One benefit we have realized is having realtime data for budgets and project status to see if how the project is doing on a daily basis. ### 49. Big Time support review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about BigTime?** It is very user-friendly and much easier to keep track of time and expenses in a timely manner. **What do you dislike about BigTime?** It would be very helpful if it allowed the user to sort the rows they enter, e.g., if an internal code is 004, it would be great to keep them together or have the option to sort it manually. **What problems is BigTime solving and how is that benefiting you?** It is keeping our staff more organized by being able to submit their paperwork in real time. ### 50. Quick Help **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about BigTime?** I like that there are a lot of ways to customize the data that is entered into it. I also like that there are a lot of features which help streamline businesses' daily needs. **What do you dislike about BigTime?** Some things are not user-friendly; like when I made a change today, it hid things instead of giving an error. So I had to take the time to reach out for help. **What problems is BigTime solving and how is that benefiting you?** Project management because now everyone is able to know the status of a project and who is working on it. ## BigTime Discussions - [we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??](https://www.g2.com/discussions/we-need-an-outside-bookkeeping-va-to-do-basic-things-we-don-t-have-time-skill-to-do-any-referals) - 2 comments, 2 upvotes - [What is BigTime used for?](https://www.g2.com/discussions/what-is-bigtime-used-for) - 1 comment, 1 upvote - [Does anyone have tips for how they use task tracking in BigTime?](https://www.g2.com/discussions/does-anyone-have-tips-for-how-they-use-task-tracking-in-bigtime) - 1 comment, 1 upvote - [I saved screen prints for validation on this survey but the Upload function was not working properly](https://www.g2.com/discussions/25185-i-saved-screen-prints-for-validation-on-this-survey-but-the-upload-function-was-not-working-properly) - 1 comment, 1 upvote - [Are you working on the mobile app issues?](https://www.g2.com/discussions/are-you-working-on-the-mobile-app-issues) - 1 comment, 1 upvote - [View BigTime pricing details and edition comparison](https://www.g2.com/products/bigtime/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+12%3A21%3A27+-0500&secure%5Bsession_id%5D=46386b13-69ca-4738-b41b-7e16b89d4cbf&secure%5Btoken%5D=990aee3b9da9cb9bda42c7ddd9a34a0b7e03efd5d50448b7d4a56d65abdb0916&format=llm_user) ## BigTime Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [Intuit Lacerte Tax](https://www.g2.com/products/intuit-lacerte-tax/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [Trisk](https://www.g2.com/products/trisk/reviews) ## BigTime Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Planning** - Resource Definiton - Capacity - Scheduling **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Bill Generation** - Templates - Digital Billing - Recurring Billing **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Advanced Integrations **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Optimization** - Performance - Forecasting - Corrections **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Bill Processing** - Consolidation - Batch Invoicing - Management **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Resource Management** - Resource Definiton - Capacity - Scheduling **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Integration** - Accounting - Payments - ERP **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Billing** - Autonomous Task Execution **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Analytics** - Forecasting - Reporting - KPIs **Generative AI** - AI Text Summarization **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Administration** - Standard Integrations - Workflow - Access Management **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top BigTime Alternatives - [Accelo](https://www.g2.com/products/accelo/reviews) - 4.4/5.0 (538 reviews) - [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) - 4.3/5.0 (437 reviews) - [Scoro](https://www.g2.com/products/scoro/reviews) - 4.5/5.0 (479 reviews)