# BigPanda Reviews **Vendor:** BigPanda **Category:** [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 119 ## About BigPanda BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. ## BigPanda Pros & Cons **What users like:** - Users value the **noise reduction and streamlined incident management** provided by BigPanda's Alerting System. (1 reviews) - Users value the **effective alert management** in BigPanda, which reduces noise and automates workflows for better incident management. (1 reviews) - Users value the **automation** features of BigPanda for effectively reducing noise and streamlining incident management. (1 reviews) - Users value the **easy integrations** of BigPanda, simplifying incident management and enhancing workflow automation. (1 reviews) - Users appreciate the **streamlined incident management** in BigPanda, enhancing efficiency and reducing noise in workflows. (1 reviews) - Issue Detection (1 reviews) - Productivity Improvement (1 reviews) ## BigPanda Reviews ### 1. Turns Noisy Alerts into Context-Rich Incidents for Faster Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra S. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about BigPanda?** BigPanda is its ability to turn noisy alerts into context-rich incidents, so teams can detect, triage, and resolve issues faster. **What do you dislike about BigPanda?** As per my view I don’t see any dislike thing in Bigpanda **What problems is BigPanda solving and how is that benefiting you?** BigPanda is solving the problem of noisy, fragmented incident management by correlating alerts, adding context, and automating triage and response. For me, that means less time spent chasing false alarms, faster root-cause identification, and shorter incident resolution times. ### 2. Fewer Outages So Far, Still Getting Started with BigPanda **Rating:** 3.5/5.0 stars **Reviewed by:** Danielle C. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about BigPanda?** There seems to be less issues and outages during the work day **What do you dislike about BigPanda?** I don't have a specific item that I dislike as this is the first time we are using AI software similar to BigPanda **What problems is BigPanda solving and how is that benefiting you?** IT incidents are alerted much faster leading to more ample work time. ### 3. Our environment gotten quite better because of BigPanda **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about BigPanda?** reducing noise, streamlining incident management, and automating workflows **What do you dislike about BigPanda?** Did not come acroos about any of them till now **What problems is BigPanda solving and how is that benefiting you?** BigPanda reducing the noice with correlation engine, ServiceNow intergartion working great for us. ### 4. Excellent AI Enabled Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bharani Raaj K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about BigPanda?** I like best about Bigpanda is it allows DevOps teams to work more effectively using Machine Learning & Artificial Intelligence technologies by Handling enormous Volumes of Complex raw data, which helps the management to get real-time updates. **What do you dislike about BigPanda?** The Support is not compelling and needs improvement if a Low or Medium support case is required. It takes 3 to 5 days to get a response. If we are escalating, they respond immediately. **What problems is BigPanda solving and how is that benefiting you?** BigPanda has been a critical part of the journey of our enterprise's Monitoring center. Our minimal staff was stretched thin, and Bigpanda ensured we were successful. Open and easy integration Compare to other tools. ### 5. BigPanda - An Effective and Efficient NOC Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jaspreet S. | Network System Engineer, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about BigPanda?** 1) BigPanda aggregates data from inbound tools such as Icinga, ThousandEyes, Prometheus, Jira, and others. BigPanda’s machine learning will correlate data into a small number of actionable incidents as they are detected in real-time before they escalate into outages. 2) BigPanda's integration with Outbound Tools such as Slack, WebEx, Teams, JIRA, ServiceNow, etc., automates and streamlines the incident response lifecycle across incident triage, ticketing, and notifications allowing accelerated remediation. **What do you dislike about BigPanda?** 1) BigPanda still lacks the feasibility to show the alert count in a particular incident which would be very helpful to NOC and IT Ops in some instances to determine the alert count. 2) BigPanda needs to improve on the Activity Tab front, wherein we can't currently filter between Comments, Incident Sharing and Incident status changes. **What problems is BigPanda solving and how is that benefiting you?** 1) BigPanda’s ability to eliminate IT noise, surface the root cause of problems, and automate manual incident management tasks improving MTTR across the organization. 2) BigPanda's Integrations with CMDB provide Event Enrichment details, improving the quality of data fed to BigPanda’s AI/ML algorithms. This leads to cleansing, preparing and enriching the alert data payload with rich operational and topological context. ### 6. AIOPS intelligent alert correlation tool **Rating:** 3.0/5.0 stars **Reviewed by:** Pavithra G. | Data engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about BigPanda?** Easy to integrate API connectors - easily integrate with various monitoring tools available in the environment Alert correlation - Correlate the alerts against the CI/CD change request to quickly resolve the incidents Noise reduction - Correlate alerts and reduce the duplication of alerts from multiple monitoring tools **What do you dislike about BigPanda?** Open box machine learning - even though it is said to allow customization on trained machine learning models, it is not effective as it seems. The control we have over the ML model is significantly less. **What problems is BigPanda solving and how is that benefiting you?** Single pane of glass to view the incidents. Eliminates the need to log into multiple monitoring tools, thereby reducing duplicate incidents. Correlating the incidents against the topology and change requests benefits in resolving the incidents faster. Automation scripts and workflows can be triggered automatically to resolve the incidents from BigPanda console, thereby increasing productivity. ### 7. User friendly while using correlation **Rating:** 2.5/5.0 stars **Reviewed by:** Erik R. | Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about BigPanda?** The application for the most part on the surface extremely user-friendly. The analytics displayed are layed out in a way that could be shown to any executive and they should be able to clearly understand what the infographic means. **What do you dislike about BigPanda?** I am a little let down by the machine learning aspect of the Big Panda. The correlations we're getting appear to just be a large pivot table labeled out line by line. The system just appears to be taking the most common entities and listing them i'm not seeing where the learning is coming in. **What problems is BigPanda solving and how is that benefiting you?** Big Panda is providing a singular point to funnel our alarm data for tracking incidents in a timely manner from a multitude of different integration sources into ours or our client's ticketing instances. ### 8. Excellent alert monitor by BigPanda **Rating:** 4.5/5.0 stars **Reviewed by:** Zahrah A. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about BigPanda?** We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets. **What do you dislike about BigPanda?** BigPanda delays or slows down a bit if the structure is integrated with extensive infrastructure and external tools. Other than these issues, everything is perfectly structured. **What problems is BigPanda solving and how is that benefiting you?** The automated ITOPs linked with ServiceNow have created an automation that helps with our incident alert and the troubleshooting process we need to fix the issues. It enables us to find the problem directly. ### 9. Unified Analytics in action. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick G. | Senior NOC Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about BigPanda?** The BP team was very insightful and I like the way they organized the meeting. The free drinks were a great way to give the meeting an extra level to help bridge the gap of not having everyone in a room together. The cool thing about the meeting was that after the presentation was done some of the attendees stayed over and talked through some of their personal experiences which gave more insight about how BP is being used in different places. **What do you dislike about BigPanda?** I think that the meetings could have a section for the attendees to have a good Q&A for their use cases at the end. I think it was really valuable hearing from them plus the guest speakers. **What problems is BigPanda solving and how is that benefiting you?** Allowing the user to choose better analytics/building their custom views allows better data to be pulled out of the application to generate KPIs in different angles for stakeholders. ### 10. The API integration for BigPanda was effective. It allows for a quicker onboarding process. **Rating:** 4.0/5.0 stars **Reviewed by:** Elson P. | Search Engine Optimization Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2022 **What do you like best about BigPanda?** The alert correlation function assists in combining similar warnings. Using an open integration hub, event management, and enrichment engine, it can store and act on information to increase profitability. **What do you dislike about BigPanda?** The dashboard element of the tool could be improved, and it should contain a capability for querying the data. This wouldn't be the case if asset records weren't updated and the Operations had to allocate the alerts to support groups manually. **What problems is BigPanda solving and how is that benefiting you?** The correlations can be improved. We found no significant value. However, I was more interested in event analysis and event correlation. It is still good at the same event duplication, event processing, and ticket production. ### 11. The best tool for data transformation into useful business insights **Rating:** 4.5/5.0 stars **Reviewed by:** Harrison B. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about BigPanda?** BigPanda has the capability to observe and integrate suitable data in applications to accelerate workflows. It provides advanced intelligence that helps my team to plan and implement networking projects efficiently. The platform detects workflow downtime in the right time and provides solution for unlocking all the business potentials. **What do you dislike about BigPanda?** BigPanda has provided solutions to most of the solutions that we used to face in the enterprise. I have not experienced any problem that can slowdown our progress. **What problems is BigPanda solving and how is that benefiting you?** This platform has automated most business processes with the aim of providing reliable workflow environment. It has scaled down hiccups that affect workflows and provided solution to escalate drawbacks. It provides data analytics that helps departments to monitor performance and create reports based on targeted production. ### 12. Excellent automation triage and incident response **Rating:** 4.5/5.0 stars **Reviewed by:** Jolene M. | IT system administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about BigPanda?** I like BigPanda because of its Automation capabilities, it has made it possible for us to automatically triage all incidents within our IT stack, intergration with our SOAR solution it automatically correlates all incidents, deploys relevant triage efforts and automatically employs required response and remediation actions. Because of BigPanda all incidents are identified, investigate and accurately responded to enhancing and strengthening our security while improving the genral health and performance of our applications. **What do you dislike about BigPanda?** I am still learning how to navigate and utilize this product well, seeing that we started using it about 6months ago. but so far we haven't seen anything to dislike about BigPanda. It has delivered on all its product promise to us. **What problems is BigPanda solving and how is that benefiting you?** BigPanda has enabled us to improve the security of our IT infrastructure by enabling us have a centralized correlated analysis of all incidents , it allows us to know the root cause of all incidents in a record shorter tikes, this allows us to respond quickly and accurately to all incidents thereby preventing outages and interruptions to our business operations. It has really reduced our repair expenses and duration which makes us more productive agile and effective in our business. ### 13. An amazing smart monitoring and tracking software and much more **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo N. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about BigPanda?** I like the tool for its modern user interface and because it makes it easy to monitor and analyse continuously. I like that it can be used for multiple things, like creating tickets and identifying problems immediately with preventative treatment. **What do you dislike about BigPanda?** My experience has been positive. However, the documentation needs to be improved a bit. **What problems is BigPanda solving and how is that benefiting you?** It is a tool that gives us many benefits because it helps us with analysis, monitoring, user behaviour, ticket creation follow-up, and much more. ### 14. Smooth Monitoring Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Milani J. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about BigPanda?** Bigpanda is easily configurable and accessible with all its components. The unified analytics allows us to customize the dashboard as to our needs The UI is really simple hence easy to understand even by non users. The instructions are also straight forward when setting up. The diagnostic tools that will help monitor and analyze data in our systems to identify issues or anomalies then escalate them. **What do you dislike about BigPanda?** We haven't had any major issues with Bigpanda as it does what we want it to exactly and I'm sure it will even be better as we continue to use it. The support team can be quicker in their response. **What problems is BigPanda solving and how is that benefiting you?** BigPanda monitors and analyses our data improving efficiency , we are able to gain insight with the real time analytics and solve problems.Creates tracking alert for tickets issuing for issues so as to improve the resolving timelines. ### 15. BigPanda is an effective Event Management Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about BigPanda?** The BigPanda UI is very intuitive. It is very similar to your email inbox. Environments are similar to your email folders. The middle panel is like your inbox; the panel on the right contains the details for the selected event. I also like straightforward instructions to setup a new integration. They are continually working to make the solution better. **What do you dislike about BigPanda?** I wish BigPanda had native parsing of emails without relying on an external lambda to do the work. Additional capabilities to show previous historical events would also be helpful. The tool has limited ML/AIOps capabilities. Hopefully this will continue to get better in the future. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helps us effectively consolidate our events from multiple sources into a single view. The ability to correlate events reduces the time required to understand the impact of an incident. Because BigPanda is not integrated with an Observability tool, it can better accommodate events from any source. **Official Response from Elli Dugger:** > Customers can use the Email Parser Configuration API to create and manage inbound email integrations. For more details, please view the information on our docs page (https://docs.bigpanda.io/reference/email-parser-configuration) or log in to BigPanda University for a 15-min course that includes Open Integration Manager and Email Parser. Of course you can also reach out to your CSM with questions. Thank you! ### 16. AIOps with Extreme Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Nate S. | Lead Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about BigPanda?** BigPanda is platform and tool-agnostic; it's easy to integrate a huge variety of monitoring tools (including custom ones) with BigPanda. The flexibility within the tool to parse alerts and enrich them with additional data is extremely useful. **What do you dislike about BigPanda?** Honestly, there is very little to dislike. The mobile experience as of August 2022 could use some work, but I know improvements to that are on the roadmap. **What problems is BigPanda solving and how is that benefiting you?** BigPanda solves the problem of alerting from multiple tools arriving in inconsistent formats, as well as reducing inbox flooding by correlating alerts from different tools together into a single incident. It also eliminates a lot of manual labor (such as ticket creation) during outages so more time can be spent solving the issue, ### 17. A tool that we need for the complete management and issuance of tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Juli K. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about BigPanda?** BigPanda makes it easy for users to respond through its friendly and well-designed interface; I also liked the dashboard for current tickets and incident management in general. **What do you dislike about BigPanda?** It would be nice if a few things changed, like the report integration and the calendar view could be more customisable. **What problems is BigPanda solving and how is that benefiting you?** We use it for management models, tickets, notifications of incidents and requests for services and issuance of tickets. ### 18. Effective monitoring & alerts management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about BigPanda?** BigPanda is highly customizable software and allows you to relatively easily configure incidents flow. The team instantly gets notified in case of incidents with all of the data needed as well as allows to track the issues in real-time. As well BigPanda perfectly fits our tech stack. **What do you dislike about BigPanda?** The software is used in the company every day, and the only thing that can be improved is documentation. Before making a final decision about reporting software to be used we investigated other options, and BigPanda was the best option on the market. **What problems is BigPanda solving and how is that benefiting you?** BigPanda solves incident management problems, by making it a much simpler and faster process. It's a good way to decrease data noise and it gives you the possibility for flexible configuration to react only to incidents requiring rapid actions. ### 19. Great AIOPs Platform for correlation, enrichment, and ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas J. | Monitoring Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about BigPanda?** The coss monitoring source event correlation helps our organization cut down on the volume of tickets coming into ServiceNow. Additionally the new enrichment process that allows for granular tracking of how fields are enriched. **What do you dislike about BigPanda?** One thing that our organization has been asking for and Big Panda is working to deliver is customized dashboards. Currently, the dashboards are created by BigPanda support. I know they are working on a revamp of data visualization, so this will be addressed soon. **What problems is BigPanda solving and how is that benefiting you?** The biggest problem BigPanda is helping us solve is decreasing the volume of tickets. Additionally, our data science team is able to crunch the data coming out of BigPanda to deliver predictive analytics. ### 20. Best Incident Management Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about BigPanda?** BigPanda allows us to unify our incident and alert management. With the included automation, we can escalate issues to the relevant people in a timely fashion. **What do you dislike about BigPanda?** Currently, BigPanda does not display HTML-based email alerts as well as extracting info from HTML-based email alerts. If this is resolved, we don't need to reconfigure existing alerting methods. And in some cases, 3rd party systems only send out HTML-based alerts. **What problems is BigPanda solving and how is that benefiting you?** BigPanda is helping us solve the way we consume all of our alerts systems into a single system and allowing us to work more efficiently. The simplified workflow reduces wasted time. **Official Response from Adam Blau:** > Thank you for your review! BigPanda can display and parse event information from HTML-based email alerts. Please see the documentation below. If you have any questions how to best leverage our Email Parsers, please checkout our Email parser course on BigPanda University or contact your CSM. ### 21. Highly-Intuitive Big Data Management Package. **Rating:** 4.5/5.0 stars **Reviewed by:** Simon C. | Site Assistant, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about BigPanda?** BigPanda training for me was easy and the learning curve was very short and easy implementation process wothout technical assistant. BigPanda resource and incident management tools are powerful and data import and data export across other third-party platforms is very simple. Construction employees data management and the the easy reports creation and distribution through BigPanda features is excellent. **What do you dislike about BigPanda?** Great project data management tool and very easy to learn its functionalities and on my side there was nothing to dislike. **What problems is BigPanda solving and how is that benefiting you?** Excellent construction project workflow management, effective risk management and very reliable incident management package. ### 22. BigPanda is a fairly easy and configure platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about BigPanda?** I work on the ServiceNow side of things more than BigPanda side, but do work with it that way. I like how configurable BigPanda is on the ServiceNow side; with easy access to all the components you can modify them fairly easily. They also have a fairly robust API. Their support team is also very helpful; we were able to get hands-on help the next day after having a non-critical incident. **What do you dislike about BigPanda?** There's nothing I dislike. I would just point out that ServiceNow is capable of doing most, if not all, of what BigPanda does, so it's redundant to pay for both apps. BigPanda is easier to configure than ServiceNow, but the latter also gives you control over finer details and more options. It really comes down to how custom you need things to be; if you're keeping things simple go with BigPanda, if you need complex workflows off of incidents then go with ServiceNow. **What problems is BigPanda solving and how is that benefiting you?** It's essentially a monitoring tool that creates incidents for users to track, and in that regard it's pretty good. It's relatively simple to use as far as I can tell. ### 23. Good platform to monitor and analyze applications in real time **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel V. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** I like that at the beginning; you can request a demo that is complete because it offers a variety of metrics and good visualisations and helps us understand the data, and it is also easy to access all the features **What do you dislike about BigPanda?** The UI can be a bit confusing, and I see a lot of features in a single tab. **What problems is BigPanda solving and how is that benefiting you?** It's a cost-effective solution that helps us improve operations. It provides ongoing access for teams to gain the insights they need from data and solve critical problems with real-time analytics. ### 24. BigPanda an easy software for the analysis and management of incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Michele A. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about BigPanda?** It's a good tool; I like that you can easily issue tickets, and the user interface is fantastic because it feels smooth for handling, monitoring and analysis. **What do you dislike about BigPanda?** There is nothing negative about this tool, just a little documentation for some features. **What problems is BigPanda solving and how is that benefiting you?** The benefits are many, such as incident resolution, monitoring, data analysis, tracking and ticketing, all in one tool and one place. ### 25. Bigpanda is a great cloud-based monitoring and analytics technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie D. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** I like that it uses machine learning and can quickly spot problems in the IT environment; its free demo is also great where I can test the platform before committing. Bigpanda has a support team to help us with anything and is also great at consolidating monitoring data in one place. **What do you dislike about BigPanda?** There is no problem at all with this product. **What problems is BigPanda solving and how is that benefiting you?** It helps us all the time in the inbox and reduces tickets. Also, we can analyze data, monitor, and create incidents, and users can track them easily. ### 26. A very good tool for alerts with good capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Isabela L. | Information Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about BigPanda?** I like its features and that it creates multiple alerts for similar issues and you can create a large number of tickets and the event manager is great too. **What do you dislike about BigPanda?** Currently, they do not have any faults, all very well with this great tool. **What problems is BigPanda solving and how is that benefiting you?** It's implemented primarily for ticketing and creating alerts, and we've had a lot of success. ### 27. Awesome product if you're in a noc team! **Rating:** 4.5/5.0 stars **Reviewed by:** vladislav m. | Noc engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** The UI is very intuitive, and if you're coming from Outlook you'll see things are very familiar **What do you dislike about BigPanda?** Integration OOTB can be better. Several integrations needed custom work to properly work. **What problems is BigPanda solving and how is that benefiting you?** Bigpanda helps make sense of thousands of alerts into tens of incidents. Dramatically cut down on the investigation phase of a critical alert ### 28. All-in-one alert management workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about BigPanda?** BigPanda streamlined approach in incident and alert management. The ability to integrate multiple platforms into one. This allows anyone to perform tasks more efficiently. **What do you dislike about BigPanda?** Dynamic alerts, HTML-based alerts, are not supported. Extracting useful information can be complex. Tutorials require medium to expert experience. Tag, Correlation wizards could help a lot in creating tagging alerts and configuring new incident correlation rules. **What problems is BigPanda solving and how is that benefiting you?** BigPanda solved the biggest issue of monitoring multiple alert sources and combining them into a single platform. This allowed us to pinpoint problems using minimal effort. ### 29. Great Events management and analytics solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Faith M. | Account Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** It has made it easier for our operations team to detect and manage IT incidents before they affect the users experience by it's ability to correlate events and automation capabilities which is powered by AlOps. They offer great support when needed to solve your queries. **What do you dislike about BigPanda?** They should consider customization capabilities in order to handle complex situations otherwise their support is great Incase of any questions. The mobile application version can be disappointing at times hence can not be relied on that much. **What problems is BigPanda solving and how is that benefiting you?** It's analytic tools have enabled us detect and resolve issues as they come thus allowing us to optimize our business processes. It's cost effective solution thus allowing us to maximize on our resources with the seamless processes. ### 30. Great observability and event management tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Judith J. | Financial Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about BigPanda?** It has great analytic functionalities that help our Tech team detect any anomalies in the system by correlation of events. It is easy to configure and has offers great user experience.Data is presented in a simple logical and clear way for users to understand. **What do you dislike about BigPanda?** There is almost nothing to dislike as the platform has helped us in a greatly towards attaining our goals except for the minor problem where the mobile application needs some work to better deliver it's intended purpose. **What problems is BigPanda solving and how is that benefiting you?** Effeciency in delivery of services with the seamless processes as it's analytic tools helps us detect and resolve issues early. Automated alerts system have helped notify the proper authorities in time to act and check on anything before it affects operations. ### 31. Gain insights from data with monitoring and anlytics **Rating:** 5.0/5.0 stars **Reviewed by:** Clarisa C. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about BigPanda?** It's a perfect tool that provides management and ease of administration and makes it easy to digest any amount of data and re-audit the incoming data. I also like to get a log of every activity in the system. **What do you dislike about BigPanda?** The learning curve seemed a bit steep to me because it was difficult to understand some functions. **What problems is BigPanda solving and how is that benefiting you?** Helping with analysing and monitoring logs, extracting meaningful information, and solving problems with real-time alerts has been an incredible and unique experience. ### 32. Excellent application for analysis and monitoring easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Alice H. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** I like the flexibility and wide range of plugins and it has good integration options with other tools. I like the alert system that alerts us in real-time and works quickly and smoothly. **What do you dislike about BigPanda?** There is nothing I don't like about BigPanda everything is fine. The only drawback would be the price. **What problems is BigPanda solving and how is that benefiting you?** It is used for analytics and reporting with the microservices and all the logs are collected in one place and the search system helps us a lot. ### 33. Very good alert system to be notified and attend incidents easily **Rating:** 5.0/5.0 stars **Reviewed by:** Shanda G. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about BigPanda?** I like this software because it effectively and reliably manages alerts without effort. I like its user interface and that it can send an alert message to the team. **What do you dislike about BigPanda?** There is nothing that I wouldn't say. I like BigPanda everything is excellent and does not need updates. **What problems is BigPanda solving and how is that benefiting you?** We use BigPanda to resolve our issues in sync with the service, and it checks for alerts and notifies workers during any problems. Everything in real-time is fantastic. ### 34. Streamlined escalation and workflow processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** Correlates data from all monitoring sources. Helps visualize incident progress and timeline. This streamlines our escalation workflow. **What do you dislike about BigPanda?** Not enough user customization. Would like to see some cosmetic changes and or custom alert views. Customizeable short cut buttons for snoozing. Customs filters when displaying incidents. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helped solve the escalation process and workflow by consolidating every alert source then correlating all alerts into separate incidents which allowed us to focus more on the issue rather than waste time finding whom to address the issue. ### 35. Big Panda Review For FreeWheel **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | NOC Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** I like the automation function. It helps our business. **What do you dislike about BigPanda?** The AI learning takes a little bit of a curve to learn. **What problems is BigPanda solving and how is that benefiting you?** Big Panda has helped our organization move away from email. We've gone from having to dump email every four days to once a week. ### 36. Great product offering, but support issues are consistant **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph D. | Site Reliabilty Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about BigPanda?** BigPanda has been amazing with the ease of configuration and onboarding. UI usability is great and presents data logically and clearly. It **What do you dislike about BigPanda?** Support interactions have been very poor. Currently, over a dozen support requests pending resolution and some of those are 90+ days old. This is the same pattern of behavior that led us to move to BigPanda. **What problems is BigPanda solving and how is that benefiting you?** We had to make several compromises in functionality during onboarding and submitted a few feature requests critical to our users. We have not had any movement on these features and trying to get status or ETA for our internal business planning has been completely missing. ### 37. AI-enabled tool for alerts and correlated events **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena M. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about BigPanda?** I like the metrics integration, and the intuitive user interface is excellent for being a bust environment offering data ingestion capabilities and a fantastic support team. **What do you dislike about BigPanda?** Currently, there are no faults; everything works as it should. **What problems is BigPanda solving and how is that benefiting you?** It is excellent for management, alerts, ticketing, complete administration in our organisation and improving productivity. ### 38. Tool to improve data with multiple monitoring functions **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis P. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like the alerts and that the console is straightforward because it provides ease of administration and integrates with multiple tools. Issuing tickets and warnings based on priority is excellent and has a good usability and role-based access. **What do you dislike about BigPanda?** I wish they would add more customisation, especially dark mode. **What problems is BigPanda solving and how is that benefiting you?** The alert is excellent for sharing and ticketing tools and gives excellent results. Also, creating environments that provide good visibility and access and monitoring is handy. ### 39. Amazing monitoring software to track app performance **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas K. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about BigPanda?** I like that this tool is complete, facilitates monitoring, and provides excellent visualisation. I like monitoring and performance and being able to measure traffic. **What do you dislike about BigPanda?** It is an excellent software that is improving at a reasonable price. There is no dislike. **What problems is BigPanda solving and how is that benefiting you?** We monitor and track the application throughout the internal and external systems. It constantly helps performance and provides valuable data to monitor and provide a good experience. ### 40. Great analytic tools with AlOps. **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy B. | Civil Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about BigPanda?** It has analytic tools that have enabled us detect issues in our systems as it's able to correlate events thereby alerting those in charge allowing them to resolve the issues before they affect performance of our systems. **What do you dislike about BigPanda?** Have not experience any major drawback except that it would be great if they are able to look into their mobile application which is a little bit frustrating at times. **What problems is BigPanda solving and how is that benefiting you?** It's monitoring tools allows users to truck incidents. Better performance in delivery of our services as we are able to resolve issues before they affect the users experience. We are able to mitigate risks by managing incidents early. ### 41. Big Panda takes observability and event management to a whole new level **Rating:** 4.0/5.0 stars **Reviewed by:** Raghuram A. | Lead Incident manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about BigPanda?** It gives a holistic picture of the complete infrastructure. A well designed implementation will bring up the standard of observability and understanding of the IT infrastructure to a new level. **What do you dislike about BigPanda?** The implementaion details play a vital and to some extent a desiding role while unlocking Big panda value addition. There is a need for more guidence on standards to be follewed in the complete observability space. **What problems is BigPanda solving and how is that benefiting you?** It provides the means to linking upstream events with more observable incidents. It has imence potential in quick diagnosis and surgical incident handling capability. ### 42. It's a great AIOP tool. The features are amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Nitesh K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about BigPanda?** I love the timeline and activity tab, where we can see everything and the dashboards that we have in analytics tab it provide us more insight to the ongoing issues/activity. **What do you dislike about BigPanda?** I haven't faced any issues yet. So I don't have anything to dislike about Bigpanda **What problems is BigPanda solving and how is that benefiting you?** The alert correlation and enrichment features are more benefiting in handling our process ### 43. Big Panda helps NOC **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Sr. Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** Ease of setup, configuration, and daily use. **What do you dislike about BigPanda?** Nothing really at this point. We've been using the tool for 6 months **What problems is BigPanda solving and how is that benefiting you?** Gives our teams a single point of view for all our monitoring sources and drastically reduces noise. ### 44. Stable too for event analysis and management **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** The best thing is that its implementation is easy and it has very efficient customer service. I liked the primitive visualisation and that they are configurable and the windows for monitoring events are excellent. **What do you dislike about BigPanda?** BigPanda is a great tool that doesn't have any bugs so far. **What problems is BigPanda solving and how is that benefiting you?** It is a good solution and is used to manage the cancellation of events and the analysis and issuance of tickets. ### 45. BigPanda very good tool for event monitoring and correlation **Rating:** 5.0/5.0 stars **Reviewed by:** Joppe R. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** I like this tool because it brings together shipment management and monitoring in one place and can automatically analyze and find issues, plus the metrics are customizable and all of its features are easy to use. **What do you dislike about BigPanda?** Everything works great with BigPanda and there are no problems. **What problems is BigPanda solving and how is that benefiting you?** This platform works great for correlating alerts, reducing ticket volume and creating alerts on different issues is great. ### 46. Great AIOPS tool if you're part of a noc team **Rating:** 4.5/5.0 stars **Reviewed by:** Vlad M. | Noc engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** Alert aggregation and integration between our ticketing system and the alert portal **What do you dislike about BigPanda?** Some of the OOTB integrations need further development **What problems is BigPanda solving and how is that benefiting you?** Bigpanda helped us move out email and into a single pane of glass to watch all our alerts ### 47. BigPanda support review **Rating:** 4.5/5.0 stars **Reviewed by:** Plinio G. | Incident Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about BigPanda?** I like the support the best because I got to work with the same representative multiple times. I also like the Incident's interface. **What do you dislike about BigPanda?** One factor that I wish BigPanda could have done better is to spend longer time during the support. Going off tangent, I think the tags and alert enrichment could be more straightforward and simpler **What problems is BigPanda solving and how is that benefiting you?** BigPanda is a big help with combining all the alerts into one interface. It helps my team to quickly respond to possible issues, which usually ends up in a quicker time to mitigate. ### 48. It is a good tool to monitor outages **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth F. | Customer services manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** What I like the most is being able to detect common crashes that occur daily within apps, and it's also great for monitoring and receiving notifications alerts. **What do you dislike about BigPanda?** Right now, I can't find anything that I don't like, everything is excellent, and we love it. **What problems is BigPanda solving and how is that benefiting you?** Monitor workloads, issue ticket notifications to resolve issues as quickly as possible, and monitor a host and view changes made. ### 49. A perfect solution for the management operation **Rating:** 5.0/5.0 stars **Reviewed by:** Alice S. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like this tool mainly because it is easy to issue tickets and its an excellent user interface; it also offers functionalities such as triggering events, incidents, alerts and much more. **What do you dislike about BigPanda?** There is not much to say because it is a tool that has not presented any inconvenience. **What problems is BigPanda solving and how is that benefiting you?** It is used for help desk ticket tracking, problem management, and integration with other systems. ### 50. Excellent tool for event correlation in the company **Rating:** 5.0/5.0 stars **Reviewed by:** Zoey B. | Incident manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like the flexibility of the user interface and the real-time updating of incoming events, and it also has excellent support that solves problems immediately; it's great. **What do you dislike about BigPanda?** We only had problems with the rest of the patches and the complex integration. **What problems is BigPanda solving and how is that benefiting you?** It solved problems with monitoring and receiving alerts from different administrators and helped us manage everything efficiently, creating tickets and using maintenance. ## BigPanda Discussions - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [View BigPanda pricing details and edition comparison](https://www.g2.com/products/bigpanda/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+00%3A44%3A55+-0500&secure%5Bsession_id%5D=ddd49966-1c2c-4a20-bebd-b3650c9735f1&secure%5Btoken%5D=97f4fdc957b3d0c0c7b060d5c61dec664d2a1835fdc544e3b280ed204a8ac50c&format=llm_user) ## BigPanda Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BigPanda Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (919 reviews) - [Moogsoft](https://www.g2.com/products/moogsoft/reviews) - 4.5/5.0 (34 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews)