What I like most about Bigin is its simplicity and flexibility. It provides the essential CRM features without the complexity of larger enterprise CRMs, while still allowing us to customize pipelines, fields, workflows, tasks, and follow-ups around our specific business process. For our language school project, Bigin makes it much easier to manage prospects, deals, placement tests, and enrollment follow-ups in one centralized system. Review collected by and hosted on G2.com.

The main limitation I’ve experienced is that some advanced customization and automation capabilities can require more technical work or additional Zoho products. I would also like to see more flexibility in certain CRM functions and deeper native integrations. Overall, however, these limitations haven’t prevented us from building an effective workflow in Bigin. Review collected by and hosted on G2.com.

Begin by Zoho CRM has been an excellent solution for managing our leads and customer interactions. The interface is clean, intuitive, and very easy to use, making it simple for our team to get started. We especially appreciate the customizable pipelines, task management, and seamless integrations, which have helped us stay organized and improve our follow-up process. It has saved us a lot of time and made our sales workflow much more efficient. Overall, Begin by Zoho CRM offers great value for businesses looking for a reliable and user-friendly CRM. Review collected by and hosted on G2.com.

Overall, we are very satisfied with Bigin by Zoho CRM. If we had to point out a few areas for improvement, we'd like to see more advanced automation options, deeper reporting and analytics, and additional customization for workflows. Expanding native integrations with more third-party applications and offering more flexibility in the mobile app would also make the experience even better. These are minor improvements, and they don't take away from the overall value of the platform. Review collected by and hosted on G2.com.

The pipeline view is probably the thing I use most. I can easily see which leads are new, which ones we are talking to and which ones need attention.The contact and follow up management is simple too... nothing overly complicated... Review collected by and hosted on G2.com.

some parts still feel a bit basic compared to bigger CRMs. There are a few features I wish it had, especially around AI, automation and reporting. Review collected by and hosted on G2.com.

We recently started using Bigin by Zoho to manage our sales pipeline and customer interactions, and it’s been very easy to understand. It doesn’t require extensive training to get up and running, which made adoption straightforward for our team.

We especially appreciate the clean interface, customizable pipelines, solid contact management, helpful task reminders, and the mobile application. These features make it easier for us to organize leads efficiently and keep our sales process consistent and well structured.

Another plus is its integration with the broader Zoho ecosystem, which is a real advantage for businesses that plan to scale over time.

Overall, Bigin is an excellent CRM for startups, small businesses, and growing teams that want an affordable, easy-to-use CRM solution. Review collected by and hosted on G2.com.

Bigin is an excellent option for small businesses, but I’d like to see more advanced reporting, automation, and customization features. As business needs grow, some users may start to feel that the platform is a bit limited, especially when compared with more comprehensive CRM solutions. Review collected by and hosted on G2.com.

What I like best about Bigin by Zoho CRM is its simplicity and ease of use. The interface is clean and intuitive, making it easy for our team to manage leads, track follow-ups, and monitor the sales pipeline without a steep learning curve. Setting up custom pipelines and automations is straightforward, and the email integration helps us keep all customer communication in one place. It has improved our lead management process and ensures that no opportunity is missed. Review collected by and hosted on G2.com.

While Bigin meets most of our day-to-day CRM needs, we'd like to see more advanced reporting and dashboard customization options. Some integrations and automation capabilities are more limited compared to enterprise-level CRMs. As our business grows, having more flexible analytics and deeper customization within the platform would make it even better. Overall, these are minor limitations, and the platform continues to offer excellent value for small and growing businesses. Review collected by and hosted on G2.com.

The UI is so clean simple and fast.. Moving a lead through stages is straightforward, and I can understand what's happening from the overview without opening every contact individually. For day to day sales management, that's probably the feature I need the most.. Review collected by and hosted on G2.com.

It works well within the Zoho ecosystem, but I’d still like more flexibility when connecting some of our existing workflows. It also misses some AI features. Review collected by and hosted on G2.com.

What I like best about Bigin is that it is simple and easy to use. It helps us keep our leads and follow ups organized without making the process feel heavy. At JLP GLOBAL, it has been useful because we manage different types of opportunities, and Bigin gives us a clear view of where each lead stands and what needs to happen next. For the price, it offers very good value. Review collected by and hosted on G2.com.

There is not much we dislike, but some integrations and automations can take a bit of testing to set up correctly. The main CRM is simple and easy to use, but when connecting it with external tools, the process is not always as intuitive. It is not a major issue for us, but it can require some patience during setup. Review collected by and hosted on G2.com.

It's clean and fast. I can see all my deals as cards moving across stages, which is easy to understand at a glance. I also like that I can rename things so it uses my own words. It's the first CRM I didn't feel afraid to open. Review collected by and hosted on G2.com.

The reports are on the simple side, so if you want deep analytics. It's also better when you connect with other zoho apps with it... and some AI features would be nice. Review collected by and hosted on G2.com.

Small teams wanting affordable CRM with Ecosystem + integrations Review collected by and hosted on G2.com.

Well some advanced features require add-ons Review collected by and hosted on G2.com.

I love that Bigin eliminates the complexity of traditional CRMs. Its clean interface allows me to focus on what's important: managing families, not sales. Review collected by and hosted on G2.com.

Sometimes it is difficult to adapt native terminology (such as 'Deals' or 'Sales') to non-commercial processes, like admission to an educational institution. It would be great to have predefined industry templates to change the language easily. Review collected by and hosted on G2.com.