--- title: Bigin by Zoho CRM Reviews meta_title: 'Bigin by Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 871 reviews by the users' company size, role or industry to find out how Bigin by Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 871 scale: '5' date_modified: '2026-08-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bigin by Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 871 ## About Bigin by Zoho CRM Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively. ## Bigin by Zoho CRM Pros & Cons **What users like:** - Users value the **ease of use** of Bigin by Zoho CRM, making it simple to implement and manage. (256 reviews) - Users commend Bigin by Zoho CRM for its **simplicity and ease of use** , making it ideal for small businesses. (125 reviews) - Users praise the **intuitive design** of Bigin by Zoho CRM, highlighting its simplicity and ease of navigation. (107 reviews) - Users value the **simplicity** of Bigin by Zoho CRM, finding it easy to use and set up for small businesses. (103 reviews) - Users value the **ease of use and excellent reporting** in Bigin by Zoho CRM, enhancing their management efficiency. (87 reviews) - Users value the **affordability** of Bigin by Zoho CRM, appreciating its cost-effective solutions for their business needs. (81 reviews) - Easy Setup (77 reviews) - Users love the **fantastic user interface** of Bigin by Zoho CRM, which is simple and intuitive to navigate. (73 reviews) - User-Friendly (72 reviews) - Helpful (69 reviews) **What users dislike:** - Users experience **missing features** in Bigin, such as limited automations and reporting capabilities compared to desktop. (81 reviews) - Users note the **limited features** of Bigin by Zoho CRM, wishing for more integrations and advanced functionalities. (75 reviews) - Users face **integration issues** with Bigin, particularly with field mapping and limited functionality when scaling up. (63 reviews) - Users note that **customization is limited** in Bigin, lacking fields and advanced features found in full CRMs. (63 reviews) - Users face **limited integrations** in Bigin by Zoho CRM, hindering connectivity with other essential applications. (43 reviews) - Users find the **limited functionality** of Bigin by Zoho CRM restrictive, impacting automation and pipeline management. (31 reviews) - Reporting Issues (31 reviews) - Learning Curve (26 reviews) - Limited Reporting (22 reviews) - Tool Limitations (22 reviews) ## Bigin by Zoho CRM Reviews ### 1. Unbeatable Price and Effortless Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas P. | Bathroom Remodeler, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Bigin by Zoho CRM?** The price is unbeatable, and the over ease of use is perfect it implement and integration. **What do you dislike about Bigin by Zoho CRM?** I would have liked to see add-ons or upgrades like other CRM software has. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I can have a CRM that i can access from any device and save money. ### 2. Custom Fields Make Customer Data Maintenance Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alaudeen S. | Market research analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Bigin by Zoho CRM?** we are usually using data maintain for the customers info that part we have create customise fields have to using on bigin **What do you dislike about Bigin by Zoho CRM?** nothing huge customer support is good for any time **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** we have lot of customers data can maintain the bigin crm to automate the massages, customised fields are helping with us. ### 3. Intuitive Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Geovanni J. | Musician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Bigin by Zoho CRM?** The platform is very intuitive. I connected it to my Mailchimp account without any issues. The customer support team is friendly and even offers assistance in Spanish, which I really appreciate. I find myself using it every day. **What do you dislike about Bigin by Zoho CRM?** I would appreciate having more features related to Mail and WhatsApp integration included without any additional charges. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I appreciate having all my customer information organized in one place, and I also like being able to launch emails directly within the app. ### 4. Bigin Keeps Our Outreach Organized and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin solves the problem of disorganized outreach and missed follow-ups by giving us a visual pipeline for every stage of the relationship. We can easily see who needs a call, who’s awaiting a response, and which opportunities are moving forward. **What do you dislike about Bigin by Zoho CRM?** Bigin is intentionally simple, but this can become restrictive as processes evolve. More flexibility in customizing pipelines, fields, and permissions—without having to upgrade to a more complex Zoho CRM product—would make Bigin a longer-term solution for growing professional service businesses. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We use Bigin by Zoho to manage our entire client and referral workflow in one place. It allows us to track leads from initial inquiry through consultation, engagement, and ongoing follow-up without relying on spreadsheets or scattered notes. It also helps eliminate manual tracking and duplicate work. Emails, notes, tasks, and reminders are tied directly to each contact, so nothing falls through the cracks and team members stay aligned. ### 5. Just get started with Bigin - simple and easy CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Brett H. | Exec Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Bigin by Zoho CRM?** Quick start and easy to navigate - I keep coming back to Bigin as I trial a range of solutions for our company. Bigin stands out and will be what we implement in our studio CRM. **What do you dislike about Bigin by Zoho CRM?** Better understanding of the meaning of the included options at higher levels - eg. Theres so much packed into the basic levels - but at higher levels you get more - its not always easier to understand what they are. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** For an entrepreneur navigating the fast-paced worlds of the film and television industry and the burgeoning AI sector, a Customer Relationship Management (CRM) system is an invaluable asset. It can streamline operations, foster crucial relationships, and provide data-driven insights to fuel growth and save precious time. A robust CRM can become the central nervous system of your business, ensuring that no opportunity, from a potential film investor to a key AI client, falls through the cracks. ### 6. Bigin by Zoho – Perfect CRM for Small Teams and Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Durkkas I. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Bigin by Zoho CRM?** User-Friendly Interface: Bigin has a clean, minimal, and intuitive design. Easy for first-time CRM users. Pipeline Management: The visual pipeline is simple and effective for tracking leads and deals. Mobile App: Excellent mobile app support, enabling remote team access and real-time updates. Customization: Fields, pipelines, workflows, and layouts are easy to customize based on business needs. Integration with Zoho Ecosystem: Seamless sync with Zoho Mail, WorkDrive, and other Zoho apps. Value for Money: Extremely affordable CRM for start-up's and small businesses. **What do you dislike about Bigin by Zoho CRM?** Limited Advanced Features: Lacks some features available in full-fledged CRMs like Zoho CRM or Salesforce. Reporting Tools: Basic reporting capabilities; not suitable for detailed analytics or forecasting. No Multi-Pipeline Views: You can only work with one pipeline per module at a time. Limited Automation: Workflow rules and automation are basic compared to higher-end CRMs. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin has dramatically improved our ability to manage leads, track sales activities, and automate repetitive tasks. It bridges the gap between spreadsheets and full-featured (often overwhelming) CRMs, giving us exactly what we need to operate efficiently and grow. ### 7. trial experience **Rating:** 4.0/5.0 stars **Reviewed by:** Nir A. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Bigin by Zoho CRM?** I’ve really enjoyed Bigin so far. The mobile UI is gorgeous and everything (pipelines, contacts, dashboards) is exactly where I expect it to be—no hunting through menus. Performance is smooth even on my older Android. **What do you dislike about Bigin by Zoho CRM?** The only pain point is moving people from the Students list into the Sales pipeline: you still have to open each record, pick a stage, and save—there’s no one-tap “Add to pipeline” action. If that flow were streamlined it would be a solid 5-star experience. Overall, though, great CRM for small teams and totally worth a try. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM has eliminated our “lead-sprawl” problem - scattered spreadsheets, duplicate contacts and missed follow-ups—by giving us a single, pipeline-centric workspace where every enquiry moves through clear stages, triggers the right reminders and is reachable from any device. The result is faster response times, zero lost leads and a team that finally shares the same, always-up-to-date picture of our sales funnel. ### 8. Very Easy to Use for Small Businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Cathal H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Bigin by Zoho CRM?** Very easy to use for small businessess. If you are a small business just stsrting out it is the perfect CRM. It doesn't have complicated workflows and works perfect each time. **What do you dislike about Bigin by Zoho CRM?** Not sure I see any right now. If anything I cant see how to easily bring in a lead into the pipleline without having to add a customer **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Easily manage all customer sales leads and also all customer support in one system. Perfect for small business. ### 9. Great Value: Low Subscription Fees for the Services Provided **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Bigin by Zoho CRM?** The low subscription fees comparing to the services provided **What do you dislike about Bigin by Zoho CRM?** The support team isn't responding to emails sent **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Following the process of clients and their data across our team ### 10. Simple, affordable CRM for small teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Bigin by Zoho CRM?** Simple, clean interface that makes CRM adoption easy even for small teams. Pipeline view is intuitive and helps track deals without complexity. Affordable compared to full-scale CRMs, yet covers essentials like email tracking and call logging. **What do you dislike about Bigin by Zoho CRM?** Limited customization compared to larger CRMs. Reporting and analytics are basic — not ideal if you want deep insights. Integrations outside Zoho ecosystem can feel restricted. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Helps organize leads and deals in one place. Reduces manual tracking with spreadsheets. Provides visibility into sales pipeline, improving follow-ups and conversion rates. Also it solves the problem of investing highly for a CRM ### 11. Easy to Use, App-Friendly, and Great Zoho Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Bigin by Zoho CRM?** ease of usage , zoho ream support , app friendly **What do you dislike about Bigin by Zoho CRM?** to much mails make which mail to check it **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** follow up by regularity ### 12. Essential CRM for Sales Tracking and Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Aman J. | Senior Product Consultant **Reviewed Date:** February 04, 2026 **What do you like best about Bigin by Zoho CRM?** I like the reporting dashboard the most, as it gives me an overview of my performance. The initial setup was good, and the support was also good. **What do you dislike about Bigin by Zoho CRM?** I don't think there's any major improvement needed right now, but it would be great if we could make direct calls to clients via Bigin. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM helps me interact with clients, update lead stages, chase leads, close deals, track SQLs and MQLs, and measure target achievements. I like the reporting dashboard for performance overviews. ### 13. Perfect for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Bigin by Zoho CRM?** Zoho Bigin is the perfect CRM for small and growing businesses. It’s simple, easy to set up, and gives a clear pipeline view that makes tracking deals and follow-ups effortless. And it strikes a great balance between functionality and simplicity—without the heavy cost of bigger CRMs. Highly recommend it for teams looking to streamline their sales process! **What do you dislike about Bigin by Zoho CRM?** Limited advanced features compared to full-scale CRMs like Zoho CRM or Salesforce (may not suit very large enterprises). **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps us organize and track our customer interactions in one place. Before, follow-ups and deals would get lost across emails, spreadsheets, and calls. With Bigin’s pipeline view, we now have a clear picture of where each lead stands and what action is needed next. ### 14. Many full-featured CRMs are designed for large businesses — they’re expensive, packed with features **Rating:** 5.0/5.0 stars **Reviewed by:** Gopinath M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Bigin by Zoho CRM?** Ease of Use, Ease of Implementation, Customer Support, Frequency of Use **What do you dislike about Bigin by Zoho CRM?** Number of Features, Ease of Integration, Frequency of Use **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Small teams often juggle customer info in spreadsheets, emails, and notes — leading to errors, duplicates, and lost opportunities. How Bigin Solves It: Centralized customer database consolidates contacts, communications, leads, deals, tasks, notes, and history. Bigin by Zoho CRM Eliminates messy spreadsheets and scattered data ### 15. Easy-to-Use App with a Very Helpful UI **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Bigin by Zoho CRM?** The easy of use and UI of the app is vey helpful **What do you dislike about Bigin by Zoho CRM?** Nothing as such. As I started using it for few days only. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is helping me to create all the clients records at one place only. ### 16. User-Friendly Visual Pipelines, but Local Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Shehzad M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Bigin by Zoho CRM?** It is user-friendly, with a visual pipeline that is easy to manage. **What do you dislike about Bigin by Zoho CRM?** Support by local team is not very effective. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Using the mobile app on the go. ### 17. "A Game Changer for Our Shipping Business" **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Bigin by Zoho CRM?** The return on investment was almost immediate, as Bigin's affordability and simplicity have drastically cut down our administrative overhead. Our organized sales pipeline has directly led to a higher conversion rate on shipping quotes, preventing leads from falling through the cracks. Ultimately, the ability to quickly access client information has improved our customer service, which has had a clear positive impact on client retention. **What do you dislike about Bigin by Zoho CRM?** Add Specificity and Quantifiable Results: The review is positive but very general. Adding a specific number or a concrete example would make it much more powerful. For instance, instead of saying it made you "much more efficient," you could say, "helped us reduce our time spent on administrative tasks by 20%." Mention a Key Feature: Highlighting a specific feature that your shipping company found particularly useful adds credibility. You could say something like, "The custom pipeline view has been instrumental in tracking our shipments, allowing us to see the status of every delivery at a glance." Elaborate on the Benefit: You mention it "streamlined how we manage our customer relationships," but you could briefly explain how. For example: "...by centralizing all our client emails and call notes, it ensures that our entire team is on the same page, leading to faster and more consistent customer service." **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Managing Customer Relationships: You can create a simple pipeline to track new shipping inquiries. When a potential customer fills out a form on your website, a "deal" is automatically created in Bigin. All emails, calls, and notes related to that customer's quote and subsequent business are stored in one place, so your team has a full history of the relationship. Tracking Shipments: For each shipment, you can create a record linked to the customer. You could add custom fields like "Tracking Number," "Shipment Status" (e.g., 'Label Created,' 'In Transit,' 'Delivered'), and "Delivery Date." This allows anyone on your team to quickly pull up a customer's record and give them an immediate update on their package. Organizing Daily Tasks: You can automate your team's workflow. For instance, when a shipment's status changes to "Delivered," a task can be automatically assigned to a team member to follow up with the customer a few days later to ensure they were satisfied. This helps streamline operations and improves customer service. ### 18. Pipe line feature is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Luke W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Bigin by Zoho CRM?** Pipelines and Dashboard Features help us keep on top of deals and track perfonrance **What do you dislike about Bigin by Zoho CRM?** there is not anything that i have come accross yet **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** keeping track of the sales teams performance and knowing what they have planned for the week ### 19. Perfect CRM for Startups—Easy to Use and Scales with Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Ross E. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Bigin by Zoho CRM?** The best thing about using Bigin by Zoho CRM is the ease of use for a startup company to get started quickly and add more features as the company grows, allowing more systems to be integrated as needed. **What do you dislike about Bigin by Zoho CRM?** There are no real downsides from our perspective. There may well be functions that are not included for larger companies but this is perfect for a start/scale up **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin gives us a central place for all contacts, ensuring that no follow-ups are missed by the sales team and gives good pipeline visibility. ### 20. Simple, Small-Business-Friendly CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Bigin by Zoho CRM?** I like how simple it is for a small business. Other CRMs are too complicated for what a small business needs. **What do you dislike about Bigin by Zoho CRM?** I would like to see an improved contract management system. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Tracking leads and opportunities. ### 21. amazing product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Bigin by Zoho CRM?** it has all integrations features and the price is really good and the opportunity pipeline workflow is easy and clear **What do you dislike about Bigin by Zoho CRM?** the support is too slow and sometimes no body answer **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** organizing the sales pipeline and customer engagement ### 22. Amazing Tool I’d Recommend to Every Real Estate Firm **Rating:** 5.0/5.0 stars **Reviewed by:** Prabal L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Bigin by Zoho CRM?** It’s amazing, and I would recommend it to every real estate firm. **What do you dislike about Bigin by Zoho CRM?** I dont dislike anything about it, its amazing **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** All the paid leads ### 23. Zoho CRM’s Simplicity Makes It the Best CRM I’ve Used **Rating:** 5.0/5.0 stars **Reviewed by:** Diaz X. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Bigin by Zoho CRM?** For me, the main feature and biggest benefit of Zoho CRM is its simplicity. **What do you dislike about Bigin by Zoho CRM?** Basically, it’s the best CRM I’ve ever used. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It’s easy to use, and I can access it from anywhere in the world. ### 24. User-Friendly, Easy to Use, and Budget-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Bigin by Zoho CRM?** Very user friendly and easy to use. budget friendly **What do you dislike about Bigin by Zoho CRM?** I did not find any downsides of using this **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Following up with meta ads leads and not loosing potential clients ### 25. Incredibly Simple Setup with a Great UX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Bigin by Zoho CRM?** Incredibly simple to use with minimal setup required. Great UX too. **What do you dislike about Bigin by Zoho CRM?** To be honest, there is nothing I actually dislike about it! **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Keeping track of Leads and follow-ups ### 26. Easy to Use with Great Deal Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham R. **Reviewed Date:** December 09, 2025 **What do you like best about Bigin by Zoho CRM?** I like Bigin by Zoho CRM for its clear UI and ease of use. The call tracker is another feature that I enjoy. The initial setup was very easy, thanks to the Zoho team who were kind enough to help us set it up. It helps me track deal stages very well, which assists in revenue projection. **What do you dislike about Bigin by Zoho CRM?** I would have loved to see better sales outreach engagement or multi-channel outreach like LinkedIn. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use Bigin by Zoho CRM to track deal stages, which helps in revenue projection. The clear UI and ease of use, along with the call tracker, work well for me. ### 27. Tech Services Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Amadou Gatta B. | Gérant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2026 **What do you like best about Bigin by Zoho CRM?** it's very easy to use and practical **What do you dislike about Bigin by Zoho CRM?** I see no drawbacks, everything is perfect. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I manage to follow my bids without any issues with alerts, etc., I have better visibility on my opportunities. ### 28. Streamlined Workflow and Unified Interface Exceed Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Eny Capital P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Bigin by Zoho CRM?** The single interface and also the streamlined workflow development allows for my organization to really get exactly what we need. It is also very affordable **What do you dislike about Bigin by Zoho CRM?** It may not be a disadvantage but there are some restrictions or limitations compared to Zoho CRM **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It solves the issue of client information tracking. It allows my organization to be fully integrated regardless of the department. It is the perfect central point for all daily activates. Productivity can be easily managed. ### 29. Bigin CRM for Small business with 10 to 20 team members **Rating:** 5.0/5.0 stars **Reviewed by:** Bhanu G. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2025 **What do you like best about Bigin by Zoho CRM?** I like how user-friendly and lightweight Bigin by Zoho CRM is. It’s perfect for small businesses because it’s easy to set up and doesn’t have unnecessary complicated features. The pipeline view helps me track deals smoothly, and the mobile app makes it convenient to update records on the go. **What do you dislike about Bigin by Zoho CRM?** While Bigin is great for basic CRM needs, it lacks some advanced features like detailed reporting, workflow automation, and integrations with certain third-party tools. The customization options are also limited compared to full-scale CRMs, which can be a drawback as my business grows. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin CRM helps me organize and track my sales pipeline efficiently, replacing messy spreadsheets and missed follow-ups. It keeps all customer interactions in one place, so I never lose track of leads. This saves me time, improves my response rate, and makes my sales process more reliable—especially helpful as a small business owner with limited resources. ### 30. Bigin CRM for small businesses - Can't fault it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you;d expect but it's minimal. **What do you dislike about Bigin by Zoho CRM?** I haven't found any downsides yet as we're still only starting out - maybe they'll come in time! **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks. This in turn leads to a better customer experience overall - exactly what we were looking for. ### 31. I have recently started using bigin, i am very impressed the way it has been helping small business **Rating:** 4.5/5.0 stars **Reviewed by:** K7 Properties . | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about Bigin by Zoho CRM?** The simple dashboard, contact import option and pipeline easy working make it easy for me to manage leads effectively. **What do you dislike about Bigin by Zoho CRM?** I have started using it recently and till date i have not found out any flows in the bigin **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I am a consultant and lead is the most important part of my business and bigin really making my work easy by seamless integration and effective lead tracking ### 32. Business Developer **Rating:** 4.0/5.0 stars **Reviewed by:** Somesh j. | Sr business and talent accusation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Bigin by Zoho CRM?** Easy to use no setup fee plug and play also it had lot of integrations **What do you dislike about Bigin by Zoho CRM?** UX\UI could be better, it's just aqua green all over **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We previously used Asana, but it lacked some key features we needed. We've since switched to Bigin, and the experience has been fantastic. It's incredibly easy to use and includes email tracking, so our whole team stays in the loop on all communications with prospects. One of Bigin’s standout features is its "Toppings" integrations, which make it super simple to manage meetings, invoices, and everything else we need in one place. It’s been a huge help in keeping our sales process streamlined and efficient. ### 33. Affordable and Easy CRM Setup for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Chukwudi N. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Bigin by Zoho CRM?** THe pricing is friendly for small businesses. For more complex solutions which is typical to more successful businesses the price goes higher. I found it easy to set up as a CRM for my salesforce. **What do you dislike about Bigin by Zoho CRM?** I am curious to see how effective it will be when the business becomes very complex. The reporting dashboards could do with better flexibility. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Keeping information about all the Sales and Deal Opportunities within the organization. ### 34. Simple to Use, Packed with Sales-Ready Features **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel C. | Data Analyst & IT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Bigin by Zoho CRM?** Simplicity of usage, all the functionalities needed to kickstart any sales department with some function you would only find in much pricier services. **What do you dislike about Bigin by Zoho CRM?** Nothing till now, maybe some difficult to find some settings but with time you'll get there **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We needed some kind of organization to our salesreps and all the solutions were too complicated to implement ### 35. Seamless Integration with Zoho Books **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Bigin by Zoho CRM?** its integration with all the other apps , especially with zoho books which i am using **What do you dislike about Bigin by Zoho CRM?** trial period must be increased if possible, for new customers **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** lead management system is helpful ### 36. Simple, Powerful CRM That Gets the Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul K. | Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin stands out for its simplicity and clean interface. It was extremely easy to set up and required very little training for our team to get started. The pipeline view is visually intuitive, which helps in tracking deals at a glance. The mobile app is also robust, allowing us to manage customer interactions on the go. Overall, it's a great tool for small businesses looking for a lightweight CRM with just the right amount of features. **What do you dislike about Bigin by Zoho CRM?** While Bigin covers the basics very well, it lacks some advanced features that growing teams might need, such as deeper automation options and extensive reporting capabilities. Integration with third-party apps is limited compared to other CRM platforms, and customizations can feel restrictive if your workflow is complex. Still, for the price and target audience, these limitations are understandable. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM is helping us streamline our sales pipeline and organize customer interactions more efficiently. Before using Bigin, we relied on spreadsheets and manual tracking, which led to missed follow-ups and inconsistent communication. Now, we have better visibility into each deal’s status, automated reminders, and centralized contact information. This has significantly improved our response times, boosted team productivity, and increased overall customer satisfaction. ### 37. very good CRM for light weight businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin has been a huge upgrade for how I manage my contacts and communication. I’ve used other CRMs that felt bloated or overly complicated, but Bigin gives me exactly what I need—clean pipelines, quick access to contact info, and smooth workflows—without overwhelming me. Automation is surprisingly strong for a lightweight CRM, and syncing contacts is fast and reliable. For anyone in sales, networking, or relationship-driven work, Bigin strikes the perfect balance between simplicity and capability. Highly recommend. **What do you dislike about Bigin by Zoho CRM?** difficulty adding contacts seemlessly w/ iphone **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** being able to manage tasks as well as track calls ### 38. An Excellent & Reasonably Priced CRM Packed With Features (Except for Google Workspace users) **Rating:** 4.0/5.0 stars **Reviewed by:** Bruce D. | Dog Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2021 **What do you like best about Bigin by Zoho CRM?** I'm a solopreur so having a CRM with as many features as possible is crucial for my workflow. In the past I've had to tag together CRMs with Email Marketing solutions which can become costly and confusing after awhile. On the other hand, "all-in-one" solutions like High Level and Hubspot are packed with features but bloated and way out of my price range. Enter Bigin by Zoho. It boasts an extensive and full-featured contact management system, on-board email templates and tracking, pipelines with board view, a products module, calendar with appointment scheduling, dashboards, and even Automations. For a small business, this is a goldmine of functionality. And all for $9 or $15, depending on the plan you choose (with room to grow into Bigin 360 or Zoho CRM). **What do you dislike about Bigin by Zoho CRM?** Unfortunately, if you happen to be a Google Workspace user, Bigin becomes problematic. Their Google integrations are a headache to work with. Contacts: I imported 600+ contacts from my Google Contacts by CSV to make sure they mapped to the correct fields and included tags to match my Google labels. So far, so good. But once I attempted to sync the contacts back to Google I ran into multiple problems. It creates a separate "Bigin" tag to store all the labels in. This created duplicates. So I decided to Merge the duplicates on the Google side and ended up with contacts that had 2 of the same emails and 2 of the same street addresses. Now I have a big mess to sort out, and I'll need to find a way to keep it from happening again next sync (which only happens every 24 hours -- in this case a good thing, but normally another drawback). Frustrating. Calendar: Bigin ONLY has one-way sync of activities to Google Calendar. Since I use multiple Google Calendars (doesn't everyone?), this means I can't "see" where my events land until I go over to Google Calendar. Worse, Bigin has just rolled out a new appointment scheduling feature, which would be great except it still can't "see" if there are any conflicts, rendering it useless to Google Workspace users. The Gmail sync works fine. But one out of three isn't a passing grade, and as much as I love Bigin, I'm considering my options. This is sad, because it's a GREAT CRM and I love using it. But with the Google integration problems, there are just too many pain points to make it worthwhile for me. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Except for the objections listed above, Bigin has provided a more user-friendly client relationship platform for my training services. I use Systeme.io for my webpage, funnel pages, and courses, but Bigin is a far better app for keeping up with and servicing my individual clients. ### 39. Feature-Rich, Easy to Use, and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Bigin by Zoho CRM?** Surprisingly feature-rich, yet easy to use and flexible for customization **What do you dislike about Bigin by Zoho CRM?** Surprised that gmails need to archived, not deleted, in order for them to persist in the CRM **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Outreach, communications, contact and funnel management ### 40. Simple, No-Fuss Tool with All the Basic Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Bigin by Zoho CRM?** Its simple to use without a lot of fuss and with all basic features and also they were promt with the support and instead of AI thye use real humans. its was easy fro basic setup and implementation **What do you dislike about Bigin by Zoho CRM?** It doesn’t integrate well with Google Sheets when importing data, which makes the data import process more difficult than it should be. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** basic lead management and tracking ### 41. Simple and Effective CRM for Small to Mid-Sized Teams" **Rating:** 5.0/5.0 stars **Reviewed by:** Falguni K. | BDE, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Bigin by Zoho CRM?** What we like best about Bigin by Zoho CRM is its simplicity and ease of use. The intuitive pipeline view, clear deal tracking, and mobile-friendly design make managing leads and client interactions straightforward. Additionally, its basic automation, task reminders, and integration with other Zoho apps help our team stay organized and efficient without the complexity of enterprise CRMs. **What do you dislike about Bigin by Zoho CRM?** What we dislike about Bigin by Zoho CRM is its limited customization, basic reporting, and less robust handling of bulk data or documents, which can be restrictive for growing teams. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** no problems ### 42. Simple, Effective Tool for Small Businesses **Rating:** 3.5/5.0 stars **Reviewed by:** D. Matias S. | Cofundador, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Bigin by Zoho CRM?** It’s simple to use and effective for small businesses. **What do you dislike about Bigin by Zoho CRM?** At this time, there’s nothing specific I can point to, but I’m sure there will be things they can improve. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps me follow the customer journey, improve conversion rates, and keep my commercial team more organized. ### 43. Bigin by Zoho offers excellent usability for small teams and startups. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Bigin by Zoho CRM?** What I Like: User-Friendly Interface: Bigin is very intuitive. Our sales team was able to adopt it quickly without extensive training. Pipeline Management: Visual sales pipelines help track every stage of the deal cycle with clarity. Mobile App: The mobile app is reliable and allows our team to manage leads and follow-ups on the go. Integration with Zoho Ecosystem: Since we also use Zoho Books, the integration saves time in syncing contacts and deals. **What do you dislike about Bigin by Zoho CRM?** Areas for Improvement: Limited Automation: While suitable for basic workflows, it lacks advanced automation and customization that growing businesses might eventually need. Reporting: Reporting features are functional but basic. More granular insights or customizable dashboards would be helpful. Scalability: It’s ideal for small teams, but as we scale, we may need to migrate to Zoho CRM or another advanced platform. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We use Bigin primarily to manage inbound leads and track sales conversations across channels like email, calls, and LinkedIn. It helps keep our sales process organized and ensures we follow up promptly. ### 44. Affordable and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Suhayl H. | Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Bigin by Zoho CRM?** It’s affordable and easy to use. It works best for small businesses. **What do you dislike about Bigin by Zoho CRM?** It’s a bit difficult to setup automations on Make **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It’s helping me organise my leads and followup process ### 45. Excellent core CRM for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Bigin by Zoho CRM?** It's simple, has all the bells and whistles required without overloading with unecessary features. A great CRM to start with. **What do you dislike about Bigin by Zoho CRM?** No drawbacks yet per se. It's covering all of the bases. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It allows me to manage the breadth of contacts across my business ### 46. Easy to Use, Beginner-Friendly, and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Bigin by Zoho CRM?** Easy to use, beginner friendly and cost effective **What do you dislike about Bigin by Zoho CRM?** Should have more integrations tools like zoho CRM **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Very much cost effective for small business and small team ### 47. User-Friendly and Intuitive CRM with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Michele M. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Bigin by Zoho CRM?** The Bigin by Zoho CRM is user friendly and aesthetically pleasing. It is easy to get to know and use and the customer support is beyond expectations. It is easy to train others to use and the customer facing tools are intuitive. **What do you dislike about Bigin by Zoho CRM?** Not a fan of the colors but that is okay., **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is a great place to put all of our customer files in one place for cross referencing what needs to be looked at during a customer interaction. ### 48. Best customer support and product for CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Bigin by Zoho CRM?** The UI is intuitive, and the customer support team is always available to answer any questions I have. **What do you dislike about Bigin by Zoho CRM?** Some functionality / customisation are missing but has work arounds. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Internal communications for sales team. ### 49. Simple, Small-Business Friendly, and Just What We Need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Bigin by Zoho CRM?** Simplicity. It has just what a small biz needs. **What do you dislike about Bigin by Zoho CRM?** More advanced automations and triggers aren't natively in the program, if you want that. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We went from using a quasi-CRM in Asana to actually having a CRM where we can track interactions and clients, keeping it all visible at a glance. ### 50. Effortless to Use with Outstanding Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton R. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Bigin by Zoho CRM?** Easy to use. Good support from the onboarding team **What do you dislike about Bigin by Zoho CRM?** Nothing I can think of from my us of the tool **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Managing customer data effectively and having an overview of the sales pipeline ## Bigin by Zoho CRM Discussions - [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) - 2 comments - [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) - 1 comment - [View Bigin by Zoho CRM pricing details and edition comparison](https://www.g2.com/products/bigin-by-zoho-crm/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+07%3A24%3A48+-0500&secure%5Bsession_id%5D=c8d4cdde-02e8-45e1-9f49-4f67b1283e3d&secure%5Btoken%5D=56aa0c7883ec69e198d425eade3def5b0706b13a64974d5b02ada93bcdacdd88&format=llm_user) ## Bigin by Zoho CRM Integrations - 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[Zoho Books](https://www.g2.com/products/zoho-books/reviews) - [Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Forms](https://www.g2.com/products/zoho-forms/reviews) - [Zoho Invoice](https://www.g2.com/products/zoho-invoice/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## Bigin by Zoho CRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Gamification **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure **Generative AI** - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Mobile Access - Lead Generation **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Bigin by Zoho CRM Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,299 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,057 reviews)