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BigCommerce Reviews & Product Details - Page 26

BigCommerce Overview

What is BigCommerce?

About BigCommerce BigCommerce (Nasdaq: BIGC) is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, SoloStove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco, and Sydney. For more information, please visit www.bigcommerce.com or follow us on Twitter, LinkedIn, Instagram and Facebook.

BigCommerce Details
Product Website
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Product Description

A partner ecosystem should help you innovate and succeed without limits. That’s why we only include best-in-class technology providers, ecommerce designers, developers and marketers to fill any gaps you may have in teams, time or tech.

How do you position yourself against your competitors?

Meet the flexible, open SaaS platform leading a new era of ecommerce. Explore limitless possibilities to Build, Innovate and Grow.


Seller Details
Company Website
Year Founded
2009
HQ Location
Austin, TX
Twitter
@bigcommerce
66,763 Twitter followers
LinkedIn® Page
www.linkedin.com
1,274 employees on LinkedIn®
Ownership
NASDAQ: BIGC
Phone
1-888-699-8911
Description

BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable ecommerce platform that empowers brands and retailers of all sizes to build, innovate and grow their businesses online. BigCommerce provides its customers sophisticated...


Gina P.
GP
Overview Provided by:

Recent BigCommerce Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"If you want ecommerce at scale, BigCommerce is your best bet"
Data migration seems to be smooth and the option to host multi-store front. It is also easier to integrate it with a visualization tool like Tableau.
Laijun Jennie X.
LX
Laijun Jennie X.Mid-Market (51-1000 emp.)
4.5 out of 5
"Super useful in growing your businesses"
It provides a lot of integration for ecommerce and I am able to get support whenever I can. The implentation is easy as clicking a few buttons and ...
Durga Akhila C.
DC
Durga Akhila C.Small-Business (50 or fewer emp.)
5.0 out of 5
"My take on the Global Sensation Big Commerce"
Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business proble...
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

BigCommerce Media

BigCommerce Demo - BigCommerce Dashboard
Monitor, manage and customize all aspects of your store from the control panel
BigCommerce Demo - Themes Marketplace
Choose from hundreds of free and premium design templates to create a beautiful storefront
BigCommerce Demo - Help Center
Find innovative and quick solutions for all of your ecommerce challenges, with expert support every step of the way
Play BigCommerce Video

Official Downloads

Answer a few questions to help the BigCommerce community
Have you used BigCommerce before?
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Video Reviews

539 BigCommerce Reviews

4.2 out of 5
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539 BigCommerce Reviews
4.2 out of 5
539 BigCommerce Reviews
4.2 out of 5

BigCommerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BigCommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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David L. C.
DC
Digital Manager
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

Bigcommerce is one of the tools that best adapts to any type of website, electronic commerce, no matter what category you are in, or to which people you want to run your business, this tool allows the creation and implementation of all kinds of stores online, with all the necessary tools to put them into operation, in addition to simple design and editing tools, where any person with the basic knowledge of design, can let their imagination run freely, and create all kinds of sites from customizable templates, where you can edit the position of products, add multimedia files, of any kind, these features make this a very flexible tool, for anyone who uses it. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I have had certain problems with Bigcommerce, when trying and implementing it with different external templates, which does not allow me, a correct disposition of the elements that will be used in the store, in our store, we made different test websites, where we implemented some different templates , and then redirect categories, to sites within our page with a touch of different appearance, that fits the desired category, this is where I have had problems with bigcommerce, since not with all the templates that I want, it has a good compatibility . Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

A complete application for all types of electronic businesses that need to automate their sales. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Our website is at the level of any electronic commerce in the world, with the same characteristics of recognized distributors with super online stores, with bigcommerce you have everything you need to be at the level of what the modern world demands, in terms of digital commerce, in this way we can edit our store when necessary in a quick and easy way, adapting to different seasons and trends of the year, with a couple of clicks on the templates that are being used. Review collected by and hosted on G2.com.

VW
Account Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about BigCommerce?

BigCommerce is thankfully easy to use, yet provides us with just about all of the capabilities we need in a web store platform. One of the more convenient features for me is the ability to import spreadsheets with product information. The information can essentially be converted to actual store items in our BigCommerce account. That's a really big time-saving feature that could obviously be more useful as you have more products to manage. The templates that are available for BigCommerce are often professional and engaging. I don't really think we can go wrong with many of the templates I've seen. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Compared to other e-commerce solutions, BigCommerce's basic pricing seems to be higher. As far as the platform's performance goes though, I can't pick out anything that I dislike much about it. If someone is perhaps extremely out of touch with internet products like this, then I could see how they might find BigCommerce hard to use. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

I think BigCommerce can be used effectively for simple and advanced stores. It's probably one of the better online shopping platforms to go with since it's so flexible and has intuitive design and management tools that can just about anyone can use. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

We've benefited from BigCommerce's stable design, store management and payment processing platform. The customer support team has helped us tremendously with getting certain store settings set up properly. I think we could ultimately figure most issues out with the website and community resources available online, but it's nice to be able to reach out to the support team to resolve issues almost immediately. We have been able to sell many products, both physical and digital, through BigCommerce. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

I feel like it is a reliable platform in terms of housing our store there. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I Think customer support could be quicker to reply with more helpful answers Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

It is a great place to host our ecommerce site that has thousands of products with multiple varieties. It can hold a lot. I've realized that there are a lot of benefits in hosting your site on a large platform as big commerce because of the templates that are already created and the wide variety of solutions when it comes to complicated products. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

Bigcommerce has lots of cool features but what I like most about it is Its SEO features, its cool, you can create short URLs, AMP format is available on all its templates, and automatic image optimisation is included on all plans. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Bigcommerce pro is expensive, and the most of its themes looks similar

Bigcommerce needs to create a mobile app to help manage store Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Bigcommerce is quite impressive when it comes to selling products with a good live report Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

With Bigcommerce, I'm able to sell any type of products with an impressive live report Review collected by and hosted on G2.com.

Verified User in Security and Investigations
AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

I like how simple and streamlined the order processing is. Not having to manage a server gives us time to focus on selling. There is an unlimited amount of flexibility for those who have a software developer on staff. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

The functionality is somewhat limited to the partners BigCommerce has chosen to integrate with if you are not a developer. The system doesn't seem to fit nicely with people who do phone orders. When not having control of stock it's best not to capture funds up front tying up money. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Research company structure and order processing extensively before committing to make sure it aligns with your goals. Ask presales questions about the obstacles you currently have to make sure they don't come up later. Document your process extensively and share it with them to make sure you can do the same and more with their platform. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Customer ordering, returns, landing pages, marketing, are all things we use it for. Ecommerce platforms have evolved significantly and BigCommerce has refined the process. They do have a good amount of activity on their plugin page so there is plenty of functionality to choose from. Review collected by and hosted on G2.com.

OS
Senior Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about BigCommerce?

There are many sharp and professional store templates for us to choose from that allow for a great deal of custom layout and design options. Since we get many visitors through mobile devices, we wanted a solution that worked well on phones and tablets. BigCommerce certainly works great on mobile in terms of both design and functionality. I like that we can use the BigCommerce platform to connect with many other sales channels like online shopping websites and social media accounts. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I would like to see more precise account management and order filtering options on the backend. Though we can customize most of the design elements we need, it can be complicated to customize certain things with very fine detail. There are certain product and service types that have that don't quite mesh well with BigCommerce. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

I think you can depend on BigCommerce for online sales and reliable transactions. Other than just being an e-commerce solution, you can use the customer data acquired through BigCommerce for your digital and offline marketing efforts. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce has provided us with a platform for selling product and services online. We basically use it as a hub to process payments. We can link to it from various platforms and have all of our orders managed in a central location. We don't need to have a great deal of daily account management to make sure our transactions are processed properly. BigCommerce has been a dependable e-commerce platform with a solid customer support team. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

BigCommerce offers everything you need to get an online store up and running. It's user-friendly, offers several customizable themes and integrates payments and shipping easily. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

BigCommerce is limited when it comes to products. It's difficult to bulk edit multiple product options, and bulk pricing. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

3D Cart offers more features for bulk pricing and custom product options. Also the ability to bulk edit pricing and custom product options. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

The benefits of BigCommerce are customizable, mobile-optimized themes. We don't have to hire a company to design our website, we can easily do it ourselves. Review collected by and hosted on G2.com.

John C.
JC
Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

While Bigcommerce is not the best platform out there, in my opinion, it get the job done for most. There are too many levels to the platform. Out of the box they offer a lot of functionality to list and sell products but managing that data is whole different animal. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

If Bigcommerce was not so app (third-party) dependant it would much better. In order to manage the data you have to use multiple third party apps to run your business. Two things that you can count on when using bigcommerce is that you will need an accounting platform, which you would need almost any system, and a shipping platform, if you are selling physical products. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

While there are a lot of ecommerce systems in the market. BigCommerce does solve a number of the basic to advanced problems that come with ecom systems. My recommendation for using this platform would be to have some sort of ERP system to run your accounting and manage your sales from then using something like shipstation connected to the ERP to manage shipments. This will make your life much easier. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

One problem that bigcommerce solves is the structure of the data within your ecom efforts. Information that search engines need to list your business is found in the right spots, provided you have filled the information in within the system. I am speaking to SEO and when some searches your business, how the search engines display your result within them. Review collected by and hosted on G2.com.

GP
Owner-operator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

What I like best is the ability to integrate apps easily such as Shipstation, which makes paying for labels, and printing, easier. I can also integrate a better review app such as JudgeMe. Customer support is responsive and feels like a powerful system. It also does not need as many apps to work great, unlike Shopify. Plenty of customization with very fine details. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I dislike that the entry-level subscription does not have an abandoned-cart recovery. I also dislike that hosted banner images on mobile do not display in high quality.I contacted support about the issue and they got back to me quickly but the issue has not been fixed. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Look into obtaining a paid service to further customize your storefront as the default themes are very simple. You will have good customization right out of the box, but I really believe it can be further improved to create more pleasing complex websites. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

For me, it solved having to figure out how to install a payment processor. I currently integrate Stripe and it was very easy to install and setup through Bigcommerce. I realized that I can also integrate multiple payment systems easily, allowing for more variety during check out for customers. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

There are tons of features that are able to be used in BigCommerce, but only if you have the right implementation team. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Compared to Shopify, out of the box, it's not as functional. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Have the team in place to implement it properly. Without that, it's like having a Mercedes with no gas.Looks great but isn't going to get you anywhere. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

We use BigCommerce to manage our orders, inventory, fulfillment and analytics. Review collected by and hosted on G2.com.