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BigCommerce Reviews & Product Details - Page 24

BigCommerce Overview

What is BigCommerce?

About BigCommerce BigCommerce (Nasdaq: BIGC) is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, SoloStove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco, and Sydney. For more information, please visit www.bigcommerce.com or follow us on Twitter, LinkedIn, Instagram and Facebook.

BigCommerce Details
Product Website
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Product Description

A partner ecosystem should help you innovate and succeed without limits. That’s why we only include best-in-class technology providers, ecommerce designers, developers and marketers to fill any gaps you may have in teams, time or tech.

How do you position yourself against your competitors?

Meet the flexible, open SaaS platform leading a new era of ecommerce. Explore limitless possibilities to Build, Innovate and Grow.


Seller Details
Company Website
Year Founded
2009
HQ Location
Austin, TX
Twitter
@bigcommerce
66,763 Twitter followers
LinkedIn® Page
www.linkedin.com
1,274 employees on LinkedIn®
Ownership
NASDAQ: BIGC
Phone
1-888-699-8911
Description

BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable ecommerce platform that empowers brands and retailers of all sizes to build, innovate and grow their businesses online. BigCommerce provides its customers sophisticated...


Gina P.
GP
Overview Provided by:

Recent BigCommerce Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"If you want ecommerce at scale, BigCommerce is your best bet"
Data migration seems to be smooth and the option to host multi-store front. It is also easier to integrate it with a visualization tool like Tableau.
Laijun Jennie X.
LX
Laijun Jennie X.Mid-Market (51-1000 emp.)
4.5 out of 5
"Super useful in growing your businesses"
It provides a lot of integration for ecommerce and I am able to get support whenever I can. The implentation is easy as clicking a few buttons and ...
Durga Akhila C.
DC
Durga Akhila C.Small-Business (50 or fewer emp.)
5.0 out of 5
"My take on the Global Sensation Big Commerce"
Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business proble...
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2 people requested security information

BigCommerce Media

BigCommerce Demo - BigCommerce Dashboard
Monitor, manage and customize all aspects of your store from the control panel
BigCommerce Demo - Themes Marketplace
Choose from hundreds of free and premium design templates to create a beautiful storefront
BigCommerce Demo - Help Center
Find innovative and quick solutions for all of your ecommerce challenges, with expert support every step of the way
Play BigCommerce Video

Official Downloads

Answer a few questions to help the BigCommerce community
Have you used BigCommerce before?
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Video Reviews

539 BigCommerce Reviews

4.2 out of 5
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539 BigCommerce Reviews
4.2 out of 5
539 BigCommerce Reviews
4.2 out of 5

BigCommerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BigCommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SO
Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about BigCommerce?

The interface is simple enough to use for most of our team members. We can find things quick and easily to help us manage our accounts for efficiently. I like that BigCommerce is used by many top companies, as illustrated by the listing on their website. If BigCommerce is good enough for many of those companies, then I feel that it is a reliable platform for us to use. I don't understand all the intricacies involved with e-commerce, so just knowing that BigCommerce is well-established and has a good reputation makes me more confident in using it. We can process orders with ease and don't have to directly engage with customers much. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Working with some of the templates can be hard when we take a first crack at it. I often like specific elements in certain templates and just want to use those elements. So it would be great if there well a simpler way to export certain design elements to add them into our the BigCommerce store design we have activated. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

BigCommerce is a good overall e-commerce solution that I think can work well for many types of implementations and needs. You won't need to hire a specialist, though having one certainly wouldn't hurt, especially if you need to customize your store. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

With BigCommerce, we can get started with selling new items very quickly. We often have new products or services that we promote and want customers to be able to access and pay for as soon as possible. BigCommerce lets us create new items, both physical and digital, and puts them online and ready for purchase in very little time. We can also offer services and event ticketing through BigCommerce, which is also a big plus. The customer support team was very helpful during the setup process for some of our stores. Review collected by and hosted on G2.com.

Kylie J.
KJ
Produce Department, Assistant Manager
Supermarkets
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

This is such a robust software. you can run many websites and share the same cart. Big commerce is a e-commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Big commerce allows even a beginner to build a really nice looking, responsive eCommerce site. Big commerce is a very good to manage you e-commerce even if you don’t have many departments or people having you are with your online store. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

The learning curve is moderately steep, but it's nothing insurmountable. It just takes some practice and patience. There's a high learning curve to establishing a professional web presence in an E-commerce setting, and many steps and lessons to learn along the way, but for dedicated developers and entrepreneurs, the Big commerce app is a truly reliable tool for establishing an E-commerce web presence. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

This platform is super customisable. It is the best solution for small to large businesses. Big commerce is a very powerful piece of software that allows web developers to create almost any possibility. It is super easy to set up and manage, tons of usability and plugins for advanced features, and great customer service. Review collected by and hosted on G2.com.

MB
Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

The all in one dashboard is amazing. Having all your customers info, order info, all products is exactly what you want and need as an eCommerce store. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There are some limitations with the templates that are provided. You can always get the creator of the templates to make some custom changed to fit your needs but can get a bit pricey. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

BigCommerce is perfect for running your eCommerce store. The quality of their customer support live chat is fantastic. If they cant figure out your issue they will escalate your issue to the proper team and get back to you in a timely manner. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

We use BigCommerce to run our eCommerce store. All orders are processed through BigCommerce along with customer information. We've realized there wasn't much of a need for an external CRM since you can add notes to each customers orders. Review collected by and hosted on G2.com.

MH
Associate Account Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about BigCommerce?

I think all of the template that I've seen are quite outstanding. Regardless of the requirements we usually have, we can often find a template that fits the basic structure of what we're looking for. The functionality of the carts is very cutting edge and up-to-date with the current standards of leading shopping experiences online. There are many great tools that help to maximize sales conversions in BigCommerce, like product reviews and the ability to add coupons. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

With all of the online commerce solutions out there, including open source solutions, BigCommerce sits somewhere on the high side in terms of pricing. When there are times we don't need advanced features or designs for our shopping carts, it can be little bit much to use BigCommerce since we can use a much lower cost shopping cart instead in those cases. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

I have been satisfied with BigCommerce and would recommend it as an efficient and sharp e-commerce tool for selling products online. I would suggest going through their templates to first see if there are any that could fit your specifications. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

We use BigCommerce for lots of different electronic commerce needs for web development projects. We can significantly reduce the amount of time needed to design and publish original shopping carts, which can take weeks or even months. We are also able to leverage many of the cart templates to install a cart structure that fits our website needs and then make adjustments to the design as needed. We can also add many features like video and image galleries to help present our products in a positive light. Review collected by and hosted on G2.com.

MH
Digital Content Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about BigCommerce?

There are some really sharp looking website shop designs that we can use. We can add many different elements to our store items and set custom options to make sense for the types of products we're selling. Adding, removing and editing items doesn't require a ton of fuss to take care of. All of the instructions and guides are laid out quite clearly for everyone, so beginners and advanced users can join in without any major problems. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Before going with BigCommerce, we were exploring more open-ended store development platforms to avoid having to pay higher subscription fees to a company like BigCommerce or Shopify. There are pros and cons to both, so a con of using BigCommerce compared to those other open platforms would be the higher cost. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Take a shot with BigCommerce if you're looking to start a solid online shop quickly. You can add tons of professional elements to your store that'll make it seem like an expert team of developers worked on your website. You can possibly convert sales you wouldn't have gotten without BigCommerce. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce provides us with an e-commerce platform that enables sales, marketing and payment processing via the internet. With all of the engineering and programming that goes into web-based shopping carts, we can bypass many of the complex hosting, design and development requirements for online stores. BigCommerce has also done a good job at formatting our store pages to be optimized for search engine listings. Review collected by and hosted on G2.com.

Aloísio V.
AV
Gerente de TI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about BigCommerce?

In addition to the lightness and speed of BigCommerce's well-known qualities, I also cite as a plus point the flexible product rules that help prevent you from getting bogged down in a bunch of rules that belong to one or two industries. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Lack of attention to international customers, many of the features are created primarily for US customers, leaving the rest of the world with features that aren't fully useful. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

If your company operates within the United States and you are looking for a fast and lightweight e-commerce site, BigCommerce is one of the best options, so if you are in another country you might want to look for another option. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce was the e-commerce platform of our initial site, there were several other platform options, but BigCommerce had as its strong point just what we were looking for: lightness, fluidity, speed. The last thing users want when browsing a site of e-commerce is crashes and takes time to load pages and with BigCommerce we have our site extremely light, clean and fast making the experience of our consumers more pleasant and helping our sales. Review collected by and hosted on G2.com.

Verified User in Warehousing
UW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

Great service for a low monthly fee. You can also use their templates to build your website. They allow you to upload your own as well. I like that they support payments to help with a e commerce store rather than just an informational website. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Could use some training in it. Takes a learning curve to use it efficiently when it comes to adding products otherwise it can be really redundant. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Low cost to run e-commerce website, helps take payments via Paypal or other CC companies. I also like that you can integrate the website with Quickbooks to keep track of your inventory and sales. Also able to integrate store with ebay and amazon to upload products easily. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

I am able to create a online store with big commerce without having to pay for a developer (high cost). They always update and also host your website for you. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BigCommerce?

It is user-friendly, covers most of the bases, has a lot of resources/guides to learn from, overs live chat support to troubleshoot, amazing customer service, and more. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

For the multi currency option, the customer needs to first select their currency before adding items to cart. This means if a customer adds items in one currency and wants to switch it after they cannot, they have to remove all items, change currency and start again which can be dissuading for customers. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

none Review collected by and hosted on G2.com.

RO
Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

BigCommerce is a highly reputable ecommerce hosting solutionthat satisfies business owners in running a profitable online store. Can be easily handeld by any prospective business owner without much web design skills. Interestingly, it works for both physical and digital products perfectly. Payment integreation is okay, likewise other needed intresting integrations are perfect on BigCommerce. I also appreciate the content management functionalities, and SEO capabilities. Lots of amazing paid themes can be used on BigCommerce to build your store. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

The free theme is limited to just about 10. It should offer more free themes to choose from. Also, BigCommerce can not be operated on mobile, this is unlike other ecommerce solutions. Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Get strated with your online store using BigCommerce Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

The goood thing now is that I am able to operate an online store easily at my own comfort, affordably. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BigCommerce?

BigCommerce is great for out of the box implementation, with built in themes, analytics and ways to do marketing promotions Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

For custom implementations on top of out of the box, it can get very tricky and a lot more dev work might be involved. Better platform and feature support for more customization instead of just using out of the box Review collected by and hosted on G2.com.

Recommendations to others considering BigCommerce:

Make sure you have an idea of what you'd like to use BigCommerce for (aside from just e-commerce). Are you looking for complete custom look and feel? What are some of the promotions you'd like to implement that BigCommerce is really good at? Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

Faster and easier management of backend platform. Review collected by and hosted on G2.com.