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539 BigCommerce Reviews
Overall Review Sentiment for BigCommerce
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Ease of customers placing orders online. We are integrated with Avalara AvaTax for simplified sales tax calculations. Review collected by and hosted on G2.com.
There is a learning curve to getting everything set up, but it is user-friendly so if you have decent computer skills, it is not too difficult to figure out. Review collected by and hosted on G2.com.
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My customers see our online store the way we want it to look online. Easy to use backend for simple tweaks. Theme editor and blog are easy to manage as a marketer. Review collected by and hosted on G2.com.
Customizing un-templated needs can be cumbersome and require heavy development. Review collected by and hosted on G2.com.
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Support from day one has been really good. They answer the phone, emails and live chat quickly. I can't say the same for some of their competitors. Feature-rich with good reliability. Review collected by and hosted on G2.com.
I believe that some features that should be included are not there. We wanted to offer more variants than the product page would allow and there was no way for a developer or an app to make the limit higher. We had to change our product strategy to work around this. Some more flexibility would be nice from time to time. Review collected by and hosted on G2.com.
From beginning to end, the service has been fantastic. They have taken the time to build a curriculum to educate all our users about every tool available. Review collected by and hosted on G2.com.
There is a considerable learning curve if unfamiliar with similar platforms. Review collected by and hosted on G2.com.
BigCommerce has a lot of great features out of the box, however, if you need something beyond the main platform's capabilities, there are lots of third-party apps (extensions) that can help customize the experience to meet your needs. Review collected by and hosted on G2.com.
The plan can be quite expensive, especially for small businesses. I might consider sacrificing some unused features for a lower plan price if it was an option. There is also a bug in the code that they have not been able to fix regarding customer street addresses. This seems like something they should be capable of fixing. Review collected by and hosted on G2.com.
user experience is easy to use - pricing and promotion updates, manage inventory, analytics, content management, inegration with other platforms Review collected by and hosted on G2.com.
it's not as customizable and analytics are very limited. Review collected by and hosted on G2.com.
We love the features we use from Bigcommerce like their customizable templates and website design tools that even novices can use. Managing products and inventory is also made easy with BigCommerce Review collected by and hosted on G2.com.
Cost is one as it is more expensive than other ecommerce platforms. Also, while they are generally user friendly, it takes technical know how to set up and manage at the start. Review collected by and hosted on G2.com.
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Very fast, pretty easy setup. It was easy to get it going , which I liked. Customer service was decently responsive. Review collected by and hosted on G2.com.
Not as simple as Shopify, not as many options to integrate 3rd party apps as I would have liked. Review collected by and hosted on G2.com.