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BHN Rewards (formerly Rybbon) Reviews & Product Details - Page 2

BHN Rewards (formerly Rybbon) Overview

What is BHN Rewards (formerly Rybbon)?

Easily send e-gift cards and Visa/MasterCard by email. Personalize the gift experience. Manage multiple programs with a clear picture of gifts and expenses. Get 100% refunds on unclaimed gifts. Rybbon easily plugs into Marketo, HubSpot and SurveyMonkey. You can get started in minutes without IT or API coding.

BHN Rewards (formerly Rybbon) Details
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Product Description

Easily send e-gift cards and Visa/MasterCard by email. Personalize the gift experience. Manage multiple programs with a clear picture of gifts and expenses. Get 100% refunds on unclaimed gifts. Rybbon easily plugs into Marketo, HubSpot and SurveyMonkey. You can get started in minutes without IT or API coding.


Seller Details
HQ Location
Pleasanton, California, United States
LinkedIn® Page
www.linkedin.com
2,730 employees on LinkedIn®
Description

Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments. Learn more at BHN.com.


Jignesh S.
JS
Overview Provided by:
Head of Integrated Incentives at Blackhawk. Formerly CEO @ Rybbon, acquired by Blackhawk.

Recent BHN Rewards (formerly Rybbon) Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Facilitates the delivery of rewards"
To build long-lasting relationships with customers and improve brand perception, our agency uses different strategies, and one of them is to offer ...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great selection of rewards as well as great customer service."
Any rewards that are not claimed are automatically refunded.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Boost your sales by giving a small incentive"
We use BHN Rewards for promotional campaigns, when customers need an extra incentive to make a purchase. Also to motivate customers to leave feedba...
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0 people requested security information

BHN Rewards (formerly Rybbon) Media

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109 BHN Rewards (formerly Rybbon) Reviews

4.5 out of 5
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109 BHN Rewards (formerly Rybbon) Reviews
4.5 out of 5
109 BHN Rewards (formerly Rybbon) Reviews
4.5 out of 5

BHN Rewards (formerly Rybbon) Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BHN Rewards (formerly Rybbon)Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BHN Rewards (formerly Rybbon)?

I like how easy it is to use the software in general. Using it often wasn't difficult like some other sofwares and integrating it into a daily work flow has its benefits. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

Customer support could be a bit better here. There have been some issues Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

Ghosting can be a big problem but giving someone an incentivie is always a great way of increasing communication. Review collected by and hosted on G2.com.

Joe G.
JG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BHN Rewards (formerly Rybbon)?

Technically it works, and they do refund unused gift cards. I've connected lots of services to this, including Zapier, Intercom, Qualtrics all work as intended. Now these integrations require the annual Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

Since BHN rewards took over they've slowly made the product worse. they now require an annual subscription to use any integration.

If you want to upgrade, they require you to "request a quote" at this point, a salesperson emails you and calls you as though you've never used the product before.

This is a company that facilitates smooth client experience, but everything I see from BHN is that they are money hungary Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

It lets me send one-off gift cards and gift cards to a CSV import list to a group of people in one country. I have the honor of paying 10% on top of each gift card or for a large fee (~$4k annually) I can get send these gift cards at-cost.

BHN returns unused gift cards to you after 90days, this is the one thing they do well. After sending out about $9000 in gift cards, I got $700 back from unsed cards, so a little under 10% Review collected by and hosted on G2.com.

Response from Chelsea L of BHN Rewards (formerly Rybbon)

Hello, Joe, thank you for providing your feedback. We want every customer to have a great experience with BHN Rewards and are disappointed to see this was not the case in your instance. We would welcome the opportunity to discuss your experience further. Please contact us at care@rybbon.net.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BHN Rewards (formerly Rybbon)?

It's easy to use when you want to send digital gift cards to internal team members or externally. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

I don't have any feedback for what I dislike Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

It makes it easier to incentivize clients to provide feedback and gives them options for what rewards they want Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BHN Rewards (formerly Rybbon)?

I appreciate again the simplicity involved and the directness it was easy to choose what I wanted and a easy to access my rewards. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

There should be options made avaible. It's nothing really that stood out except for this simplicity. Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

Creating rewards and opportunities Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BHN Rewards (formerly Rybbon)?

Very easy to use, and big selection especially when sending rewards to team members and clients. The refund for unused rewards is helpful. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

Nothing at this time! It's user friendly Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

Quick solution for incentivizing sales teams and unresponsive clients. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BHN Rewards (formerly Rybbon)?

Good all in one solution for digital rewards.

Everything went smoothly. Happy. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

Nothing stood out as a negative. Experience was good. So nothing was disliked. Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

Allowed me to send and track a digital reward. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BHN Rewards (formerly Rybbon)?

I like the value I gain from using BHN rewards. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

I hardly dislike anything about it. It is created very well. Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

It's solving financial concerns by offering another option to make income by creating rewards and incentives. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BHN Rewards (formerly Rybbon)?

Helpful rewards platform, solid UI allows for easy use. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

Learning curve can be challenging as community is not as established Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

Helpful for rewards program Review collected by and hosted on G2.com.

KM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BHN Rewards (formerly Rybbon)?

The reporting and tracking functions. It makes it simple for us to track sending incentives out to our respondents, we can see if the email was sent, delivered, opened, and claimed. This makes tracking payments quick and easy. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

Not applicable. We are happy with all the BHN services. Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

We regularly provide incentives to those who complete surveys for us. BHN is the quickest way to get those incentives paid out and also to track the status of them. Their reporting functions also enable us to have real time information on how much of our incentive budget has been spent for different projects. Review collected by and hosted on G2.com.

JP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BHN Rewards (formerly Rybbon)?

I like that it's instant rewards, and that there is a decent selection of rewards, including wildly appealing ones like Master Card and Amazon. I like that the reward catalogue can be shown through an API. Review collected by and hosted on G2.com.

What do you dislike about BHN Rewards (formerly Rybbon)?

We use Canadian Dollars, and having everything function as US Dollars causes us extra work and inaccurate budgets as by the time the funds are loaded in, the currency exchange range isn't the same.

I would also like to be able to set Master Card first in our catalogue of rewards instead of it showing up in alphabetical order.

I would like to see bilingual fields, as we are currently stuck having titles with English/French barely fitting in the character limit. Review collected by and hosted on G2.com.

What problems is BHN Rewards (formerly Rybbon) solving and how is that benefiting you?

They are helping us deal with complaints from our users regarding "deffective" cards.

They helped us in whitelisting envelopes so major accounts can receive emails. Review collected by and hosted on G2.com.

Response from Chelsea L of BHN Rewards (formerly Rybbon)

Hi Julia,

Thank you for the feedback! It's great to hear you're enjoying our wide selection of rewards and our APIs. We've shared your feature feedback with the team and we will reach out to you directly to get more information.

Thanks again!

Chelsea