BeyondTrust Remote Support Pros and Cons

provides a robust and versatile platform that supports various applications and professionals, ensuring efficient and secure remote support capabilities. Review collected by and hosted on G2.com.

There have been instances where users experienced slow connectivity, which can hinder the efficiency of remote support sessions. There is a limitation from the support team knowledge when it comes to integrating features, particularly with Intel vPro. Review collected by and hosted on G2.com.

Bomgar is the most robust Remote Support app for help desks and managed service providers, blowing away the competition since its inception when it was the only choice on the market in the early 2000s. The Group Policies provide for granular role-based access controls for least privilege, and Bomgar can scale up effortlessly to as many endpoints that need supporting and as many techs you have to support them.

Licensing is per concurrent tech, with unlimited unattended sessions (pinned clients) and attended sessions (client-started sessions). Client-initiated sessions can easily be pinned for later use, and our clients have come to expect that we have Bomgar access to their PCs, so our help desk engineers can remote into a client machine when they call and be seeing their screen before they even finish describing the issue. This allows us to keep our time per ticket at a minimum, with client satisfaction at a maximum.

Bomgar support is knowledgeable and responsive, spending weeks if necessary to validate bug reports and submit them to development for resolution in an upcoming release. Bomgar supoorts Windows, Linux, and Mac equally well, with features galore that I didn't realize I would miss until we tried other products, like System Info, session recording and reporting, a robust API, File Transfer, canned scripts, and canned chat messages.

Bomgar also faciliates secure SSH so we don't have to expose SSH servers to the wide open internet, and by leveraging Bomgar Vault, technicians don't need to know credentials in order to elevate privileges or log into privileged machines.

Bomgar's commitment to being security-first shows in all its modules, making it not surprising that Bomgar is the choice for enterprises and government use cases, while still being user-friendly and cost-effective enough for a typical MSP. Review collected by and hosted on G2.com.

The annual maintenance fee steadily increases about 5% year over year. While this does, in fact, track with inflation, it is uncommon in the MSP tool space to see such constant cost increases. It is still less expensive than competitors, however, because Bomgar allows virtually unlimited client connections (persistent and temporary), whereas other products bill based on endpoint as opposed to concurrent techs.

Bomgar's API is robust but lacking in certain key areas; for example, one cannot query the API for a list of pinned "jump clients"; the documentation cites the reason for this being the undue strain it would put on the appliance to query and deliver such a large amount of data. These kind of limits restrict the usability of the API. Review collected by and hosted on G2.com.

We can support any user device within our network or any other network. It supports all the Operating systems like Windows, Mac , Linux, Android, ios, blackberry. This is secure remote Support tool. Review collected by and hosted on G2.com.

I didn't find any cons about beyond trust remote support tool. Review collected by and hosted on G2.com.

It's good to authenticate with linux server as well Review collected by and hosted on G2.com.

I have used vscode ssh extention and I am unable to access the linux server using vscode extention Review collected by and hosted on G2.com.

BeyondTrust Remote Support works with various platforms, such as Windows, Linux, Macs, mobile devices, etc. Review collected by and hosted on G2.com.

The web version of the representative console tends to have a few more issues than the desktop version of the representative console. Review collected by and hosted on G2.com.

It is an excellent solution for securely accessing and supporting devices or systems remotely. It allows technicians to quickly connect to, view, and control remote systems while maintaining robust security. The seamless collaboration features enhance support efficiency across different devices and locations. Review collected by and hosted on G2.com.

Cost: It can be expensive, especially for smaller businesses.

Complexity: The initial setup might be challenging for some users.

Learning Curve: Technicians may need time to get comfortable with the platform. Review collected by and hosted on G2.com.

I like Remote Access Security Controls which provides many safety options like 2fa, robust traffic encryption, password vault, its Jump Technology,is a ease of use that help to access unattended systems on unknown networks without the need for VPN. Intergrated with many services like (LDAPS, Kerberos, Smart Card, RADIUS) is ease of implementaion and make easy to work all around. Its customer support is 15-20 mins on a ticket raised. Review collected by and hosted on G2.com.

I don't dislike it at all. It have all features Review collected by and hosted on G2.com.

esy to use and always update feautre related with word wide industry Review collected by and hosted on G2.com.

more often update release sometime it make us update and follow the governance policy Review collected by and hosted on G2.com.

Let me put it in simple words.

1. Very easy to use.

2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.

3. It is easy to reach the customer support of Team Bomgar through website or email.

4. I use it daily to help employees on their issues.

5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal. Review collected by and hosted on G2.com.

The application hangs at times where we literally have to wait for about 1-2 minutes and it is not good while handling chats as a Service Desk Analyst. Review collected by and hosted on G2.com.

I have used multiple remote tools but never got functions like beyond trust as it has flexiblity to take remote through multiple system like I can add anybody while I'm working on system. However, in others it is not possible to add someone. Also this tool is easy to find machines and managing assets. Review collected by and hosted on G2.com.

Nothing in dislike but yes I can say pretty hard to login for first time. Review collected by and hosted on G2.com.