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SF

Sam F.

Concepteur Pédagogique

Small-Business (50 or fewer emp.)

1/22/2022

"The OKR program with Betterworks is very well designed and developed."

5/5

What do you like best about Betterworks?

The program used the blended approach where we attended live sessions and took self-paced modules. Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

I would have liked to get a customized menu on the LMS. I wanted to see only the courses I'm enrolled in!! Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/15/2021

"Intuitive System for Strategic Goal Achievement"

4.5/5

What do you like best about Betterworks?

I like the ability to present the company goal progress in a presentation manner for ease of preparation. The ability for the organization to see all the goal achievement and the efforts of the program to achieve transparency really push companies to be as transparent as possible. The recognition wall is a good resource as well and the use of scheduled conversations was highly received by our whole company as an improvement from our previous system. Also, the customer service is great. Both Devon and Chantalle were so responsive when we were implementing to help us solve problems quickly. Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

It would be nice if managers had options for excel reporting, if documents could be attached into the system, and if in the scheduled conversations if instead of toggling back and forth between you and the other person if both could be seen simultaneously. Review collected by and hosted on G2.com.

What problems is Betterworks solving and how is that benefiting you?

Problems: having all performance review data in one place has been great. We did realize we had to still keep Performance Improvement Plans separated out of the system because if a manager started it the employee could see it listed in the conversation field. It is also helping with the ability to see what people in the company are working on for OKRs for people to see duplicate work (we found a couple of these instances) and also work another group should own that due to the transparency. Review collected by and hosted on G2.com.

Response from Daniel Sisson of Betterworks

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Thanks for such a detailed review! Really appreciate it :)

In 2022 you will be happy to see side-by-side conversations, with no need to toggle.

For your suggestions on excel reporting, attaching docs, and scheduling, I've passed these on to the product team.

Also, I passed along the praise to Devon and Chantalle!

EA

Erica A.

Patient Service Center Manager

Mid-Market (51-1000 emp.)

12/20/2021

"Excellent Customer Service & Ease of Use"

5/5

What do you like best about Betterworks?

The Customer Service Representatives are wonderful! They answer so quickly and always work to get you the best answer or multiple options ... Also, I find the program to be super user-friendly. Who doesn't love setting goals and then watching themselves accomplish them? Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

I haven't found much - I think the Peer Review process could be better worked out, but, that may have all to do with my Organization and not the Better Works system itself. I'm unsure. Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/7/2022

"Tangible learning experience"

5/5

What do you like best about Betterworks?

The Betterworks program had a great leader for our group who kept us engaged and on track. I also appreciated the wide range of OKR experience among my peers. Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

I chose the accelerated program that was over two weeks, I would have felt less rushed if I registered for the normal program. Review collected by and hosted on G2.com.

UO

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

10/13/2021

"Betterworks Guided HR Management System"

3.5/5

What do you like best about Betterworks?

Betterworks provides great questions for guiding a one on one management and direct report conversation. Often employees who are more introverted will be less likely to provide their thoughts, while Betterworks allows them to think about their responses ahead of time and present them. Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

At times the questions are repetitive, though I am not sure if this is managed by my HR team or Betterworks as a company. Goal completion percentages are also very confusing and buggy. Review collected by and hosted on G2.com.

Recommendations to others considering Betterworks:

Use Betterworks to guide conversations with direct reports and to help step them through goal planning. Review collected by and hosted on G2.com.

What problems is Betterworks solving and how is that benefiting you?

Betterworks gives employees the opportunity to provide feedback and their thoughts in an organized fashion. Betterworks also provides areas for employees to create goals for themselves with steps to achieve those goals. Review collected by and hosted on G2.com.

Response from Daniel Sisson of Betterworks

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Thanks for your review!

The conversation templates and questions are managed by your HR team.

As for goal completion being confusing or buggy, we'd love to hear more. Can you send us a note to support@betterworks.com and we can help resolve this.

Thanks

CD

Christopher D.

L&D Program Manager

Enterprise (> 1000 emp.)

9/16/2021

"The support staff is wonderful and I enjoy the platform. It is simple, sleek, and easy to use."

5/5

What do you like best about Betterworks?

Goals are very easy to use and track and connect to conversations. Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

Reporting features can be improved. Each report is siloed and being able to see dyanamically how to we are doing as an org and how managers can better support staff would be helpful. Review collected by and hosted on G2.com.

What problems is Betterworks solving and how is that benefiting you?

We would like more leaders to use the system to create goals (we do not mandate this) and use conversations and feedback. This might be happening but we cannot see it unless leaders and directs use the system. Each department has a different method for doing performance management. We are focusing on increasing the value prop of the system. It would be helpful to have short on going benefit videos, articles, and other media to share with leaders via internal channels to increase not only the quantity of users, but also the quality. Review collected by and hosted on G2.com.

Response from Daniel Sisson of Betterworks

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Thanks Christopher for your kind review.

Reporting and analytics are a big priority for us in 2022 and we will be releasing significant updates.

AG

Ana Catalina G.

CEMEX University Analyst

Enterprise (> 1000 emp.)

9/20/2021

"Betterworks is an excellent tool to use the OKR methodology"

4/5

What do you like best about Betterworks?

It is super user friendly and easy to use, it is an easy way of understanding and using the OKR methodology, Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

There are no group conversations; there is no way to remove from sight the things that are complete so it makes it harder to use it as a weekly check-point tool, it is not that easy to set annual goals and just use Key results during the periods of time Review collected by and hosted on G2.com.

Response from Daniel Sisson of Betterworks

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Thanks Ana for your review, we're glad it's been easy to use for you!

On the group conversations and hiding we would love to discuss your requirements. We released Conversations+ this year, including up to 3 additional contributors. And in 2022 we are planning on releasing a team meeting facilitation capability.

Thanks again!

DG

David G.

Senior Director HRBP

Enterprise (> 1000 emp.)

9/15/2021

"Great vendor with very responsive customer service"

5/5

What do you like best about Betterworks?

The platform is very user friendly and they are responsive to listen to our recommendations for making changes to the platform. Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

Even though the details can be helpful, I would recommend further streamlining the OKR work so that it is even simplier to do. Review collected by and hosted on G2.com.

What problems is Betterworks solving and how is that benefiting you?

We are trying to simplify our Performance Management process and also have a simple and straightforward goal setting platform. The Betterwork tools have helped us to do that. And we really like that the Peer feedback/multi-rater feedback tool can be open for year round use by employees and managers. Review collected by and hosted on G2.com.

Response from Daniel Sisson of Betterworks

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Thanks David!

We have actually kicked off a major initiative to make it easier to create, find and update OKRs. We can't wait to show you the new user experience in 2022!

AH

Verified User in Hospitality

Enterprise (> 1000 emp.)

9/27/2021

"An user friendly solution"

4.5/5

What do you like best about Betterworks?

BW is a user-friendly web-based solution that has allowed us to manage the definition, regular check-ins, and evaluation of quarter-based OKRs. Also, as an admin, I can generate regular and useful reports related on how is the user's adoption and progress. Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

Nothing in particular, at this moment we are satisfied with the functionality. Review collected by and hosted on G2.com.

Recommendations to others considering Betterworks:

At Posadas, BW has been the best software for our users, it is intuitive enough for our users, and we gained transparency and speed on the whole OKRs management. Review collected by and hosted on G2.com.

What problems is Betterworks solving and how is that benefiting you?

The whole OKRs management process (definition, check-ins, evaluation) is easier for us because we are able to set and share OKRs for Top Company and the rest of Posadas (n-1 to n-5), facilitating the alignment and collaboration. Review collected by and hosted on G2.com.

WW

Wendy W.

Bookkeeper

Enterprise (> 1000 emp.)

10/12/2021

"Betterworks is a great place for goals!"

5/5

What do you like best about Betterworks?

I can keep an eye on progress with each goal and determine what I need to work on next. It is also a great motivator! Review collected by and hosted on G2.com.

What do you dislike about Betterworks?

It is hard to change the progress of each goal. Review collected by and hosted on G2.com.

Recommendations to others considering Betterworks:

I would like to have the progress bar easier to use. I had a hard time bringing my progress to 20%, 30%, etc. Review collected by and hosted on G2.com.

What problems is Betterworks solving and how is that benefiting you?

I am working on some of my certifications, and working on Metric goals with my manager. Review collected by and hosted on G2.com.

Response from Daniel Sisson of Betterworks

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Thank you so much for your kind review Wendy!

I've passed your progress feedback to our product team.