Better Stack

By Better Stack

4.8 out of 5 stars

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Better Stack Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Better Stack easy to use, appreciating its simplicity and reliable setup for telemetry integration. (114 mentions)
Users find the easy setup of Better Stack to be a significant advantage, enhancing their overall experience. (93 mentions)
Users appreciate the excellent user interface of Better Stack, finding it easy to implement and integrate seamlessly. (71 mentions)
Users find the setup process very easy, allowing them to quickly start monitoring their websites with Better Stack. (54 mentions)
Users value the easy integration and effective monitoring tools of Better Stack, enhancing system productivity effortlessly. (52 mentions)
Users find the pricing expensive once free tier limits are exceeded, particularly for the Hobby plan at $25/mo. (22 mentions)
Users find missing features in Better Stack, such as basic functionality and inadequate log management, limiting usability. (22 mentions)
Users find the limited features of Better Stack lacking, especially regarding custom domains and basic monitoring options. (13 mentions)
Users find the pricing issues steep when exceeding the generous free tier, affecting overall value perception. (13 mentions)
Users find the log management feature lacking, specifically pointing out difficulties with storage and navigation. (12 mentions)

5 Pros or Advantages of Better Stack

1. Ease of Use
Users find Better Stack easy to use, appreciating its simplicity and reliable setup for telemetry integration.
See 114 mentions

See Related User Reviews

JS

Julien S.

Mid-Market (51-1000 emp.)

5.0/5

"Integrated Azure with Better Stack in 8 Hours—Mind-Blowing Results"

What do you like about Better Stack?

I'm working on a contract where the CIO asked me to integrate some Azure services with Better Stack and see what could be done. I had never worked

Jeff C.
JC

Jeff C.

Enterprise (> 1000 emp.)

5.0/5

"Effortless Setup and Comprehensive Monitoring"

What do you like about Better Stack?

I love how easy it is to set up Better Stack. It's simplicity yet is one of the most in-depth and feature-rich uptime services I've used over the past

2. Easy Setup
Users find the easy setup of Better Stack to be a significant advantage, enhancing their overall experience.
See 93 mentions

See Related User Reviews

JS

Julien S.

Mid-Market (51-1000 emp.)

5.0/5

"Integrated Azure with Better Stack in 8 Hours—Mind-Blowing Results"

What do you like about Better Stack?

I'm working on a contract where the CIO asked me to integrate some Azure services with Better Stack and see what could be done. I had never worked

Jeff C.
JC

Jeff C.

Enterprise (> 1000 emp.)

5.0/5

"Effortless Setup and Comprehensive Monitoring"

What do you like about Better Stack?

I love how easy it is to set up Better Stack. It's simplicity yet is one of the most in-depth and feature-rich uptime services I've used over the past

3. User Interface
Users appreciate the excellent user interface of Better Stack, finding it easy to implement and integrate seamlessly.
See 71 mentions

See Related User Reviews

MR

Michael R.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Uptime Tracking with Clean UI"

What do you like about Better Stack?

I use Better Stack for tracking the uptime of my website, and it solves all my problems of constantly checking the website. It's the best at what it d

Tymoteusz J.
TJ

Tymoteusz J.

Small-Business (50 or fewer emp.)

5.0/5

"Monitoring with User-Friendly Features"

What do you like about Better Stack?

I greatly appreciate the independence of Better Stack, which ensures that I receive notifications even when my VPS and hosting servers are down, as it

4. Setup Ease
Users find the setup process very easy, allowing them to quickly start monitoring their websites with Better Stack.
See 54 mentions

See Related User Reviews

JS

Julien S.

Mid-Market (51-1000 emp.)

5.0/5

"Integrated Azure with Better Stack in 8 Hours—Mind-Blowing Results"

What do you like about Better Stack?

I'm working on a contract where the CIO asked me to integrate some Azure services with Better Stack and see what could be done. I had never worked

Jeff C.
JC

Jeff C.

Enterprise (> 1000 emp.)

5.0/5

"Effortless Setup and Comprehensive Monitoring"

What do you like about Better Stack?

I love how easy it is to set up Better Stack. It's simplicity yet is one of the most in-depth and feature-rich uptime services I've used over the past

5. Alerting System
Users value the easy integration and effective monitoring tools of Better Stack, enhancing system productivity effortlessly.
See 52 mentions

See Related User Reviews

Deepak K.
DK

Deepak K.

Mid-Market (51-1000 emp.)

5.0/5

"Great Experience"

What do you like about Better Stack?

The monitors of uptime is the best feature and integration of telemetry (Logs and Metrics) with winston in nodejs is very easy to setup.

Tymoteusz J.
TJ

Tymoteusz J.

Small-Business (50 or fewer emp.)

5.0/5

"Monitoring with User-Friendly Features"

What do you like about Better Stack?

I greatly appreciate the independence of Better Stack, which ensures that I receive notifications even when my VPS and hosting servers are down, as it

5 Cons or Disadvantages of Better Stack

1. Expensive
Users find the pricing expensive once free tier limits are exceeded, particularly for the Hobby plan at $25/mo.
See 22 mentions

See Related User Reviews

Robby B.
RB

Robby B.

Small-Business (50 or fewer emp.)

5.0/5

"Loving Betterstack"

What do you dislike about Better Stack?

We have a few scenarios we would like to use Better Stack for that are a little lower priority, and I wish that there was more flexible pricing option

Jessica H.
JH

Jessica H.

Small-Business (50 or fewer emp.)

5.0/5

"Best in Class for Open Source Projects"

What do you dislike about Better Stack?

The initial paid tier out the gate starts at $29 which is very steep for the small open source services I run. I would love to see some grace for publ

2. Missing Features
Users find missing features in Better Stack, such as basic functionality and inadequate log management, limiting usability.
See 22 mentions

See Related User Reviews

Tymoteusz J.
TJ

Tymoteusz J.

Small-Business (50 or fewer emp.)

5.0/5

"Monitoring with User-Friendly Features"

What do you dislike about Better Stack?

The current two-factor authentication (2FA) in Better Stack only supports Time-based One-Time Password (TOTP) methods, which are susceptible to phishi

RS

Rishab S.

Mid-Market (51-1000 emp.)

5.0/5

"Great for Uptime Monitoring & Log Management!"

What do you dislike about Better Stack?

The features I have utilized so far have been great, but I did wish there was more flexibility when it came to setting alert thresholds in the log mon

3. Limited Features
Users find the limited features of Better Stack lacking, especially regarding custom domains and basic monitoring options.
See 13 mentions

See Related User Reviews

Tymoteusz J.
TJ

Tymoteusz J.

Small-Business (50 or fewer emp.)

5.0/5

"Monitoring with User-Friendly Features"

What do you dislike about Better Stack?

The current two-factor authentication (2FA) in Better Stack only supports Time-based One-Time Password (TOTP) methods, which are susceptible to phishi

Alex H.
AH

Alex H.

Small-Business (50 or fewer emp.)

5.0/5

"A clean, powerful monitoring tool perfect for startups"

What do you dislike about Better Stack?

There’s not much to dislike, but I’d love to see even more native SDKs or Symfony-specific integrations to speed up setup even further. Also, some of

4. Pricing Issues
Users find the pricing issues steep when exceeding the generous free tier, affecting overall value perception.
See 13 mentions

See Related User Reviews

Robby B.
RB

Robby B.

Small-Business (50 or fewer emp.)

5.0/5

"Loving Betterstack"

What do you dislike about Better Stack?

We have a few scenarios we would like to use Better Stack for that are a little lower priority, and I wish that there was more flexible pricing option

Jessica H.
JH

Jessica H.

Small-Business (50 or fewer emp.)

5.0/5

"Best in Class for Open Source Projects"

What do you dislike about Better Stack?

The initial paid tier out the gate starts at $29 which is very steep for the small open source services I run. I would love to see some grace for publ

5. Log Management
Users find the log management feature lacking, specifically pointing out difficulties with storage and navigation.
See 12 mentions

See Related User Reviews

Ashish P.
AP

Ashish P.

Small-Business (50 or fewer emp.)

5.0/5

"A Game-Changer for Monitoring and Incident Management!"

What do you dislike about Better Stack?

While I love using Better Stack, I do feel the pricing could be more startup-friendly. For smaller teams like ours, a more affordable tier would make

RS

Rishab S.

Mid-Market (51-1000 emp.)

5.0/5

"Great for Uptime Monitoring & Log Management!"

What do you dislike about Better Stack?

The features I have utilized so far have been great, but I did wish there was more flexibility when it came to setting alert thresholds in the log mon

Better Stack Reviews (311)

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Reviews

Better Stack Reviews (311)

View 1 Video Reviews
4.8
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Mohit K.
MK
Developer
Mid-Market (51-1000 emp.)
"Better Stack: Intuitive All-in-One Monitoring with Reliable Real-Time Alerts"
What do you like best about Better Stack?

What I like most about Better Stack is that it’s an all-in-one monitoring and incident management platform that brings together uptime monitoring, logs, and on-call alerting in a very intuitive interface. The real-time alerts are highly reliable, and the setup process is quick and developer-friendly. It helps me identify issues quickly and resolve them faster, which improves overall system reliability. The clean UI and seamless integrations also make it more efficient to use in my day-to-day workflows. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

While Better Stack is a powerful tool, there are a few areas that could be improved. The pricing can feel a bit high for small teams or individual developers. Also, some of the more advanced features and configuration options come with a learning curve, especially for new users. It would be helpful to have more detailed documentation and tutorials to support complex use cases and make setup and troubleshooting easier. Review collected by and hosted on G2.com.

JS
Founder, Partner
Mid-Market (51-1000 emp.)
"Integrated Azure with Better Stack in 8 Hours—Mind-Blowing Results"
What do you like best about Better Stack?

I'm working on a contract where the CIO asked me to integrate some Azure services with Better Stack and see what could be done.

I had never worked with better stack before. Looked at their docs, watched their videos, and was able, in 8 hours, to pipe logs to a source, create a few time series and create a dashboard with a few charts that shows the things he really cared about.

It absolutely blew his fucking mind... His team had tried do something like this in Azure App Insight for months.

So thank you guys! Awesome work. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

The built-in videos were a bit fast and I had to rewatch them a few times. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you for the incredible feedback, Julien!

Tymoteusz J.
TJ
.
Small-Business (50 or fewer emp.)
"Monitoring with User-Friendly Features"
What do you like best about Better Stack?

I greatly appreciate the independence of Better Stack, which ensures that I receive notifications even when my VPS and hosting servers are down, as it continues to operate and alert me of any issues. The program's clear user interface is another standout feature, enabling me to configure everything effortlessly without having to delve into extensive documentation. It's incredibly intuitive and efficient. The instant notifications are vital for me because they allow me to react immediately to any downtime and handle incidents promptly. The status pages are also quite beneficial, as they let me continuously monitor the status of my services. Also, I found the initial setup process to be straightforward and easy, which was a great plus for me. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

The current two-factor authentication (2FA) in Better Stack only supports Time-based One-Time Password (TOTP) methods, which are susceptible to phishing attacks. I believe that including support for WebAuthn methods, such as YubiKey or other physical keys, would enhance security significantly. This would be particularly important for security-focused individuals, although it is not critical. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you for sharing the feedback, Tymoteusz.

Ross C.
RC
Founder
"Easy Setup, Effective Monitoring Toolkit"
What do you like best about Better Stack?

I love how straightforward the Better Stack setup process is—it was impressively easy to get started, which is one of my favorite aspects. I got it up and running quickly, thanks to its intuitive design, which was vital for me. Additionally, the status page feature is incredibly useful, especially for tracking uptime, incidents, and communicating efficiently with my customers about service status, providing a more comprehensive picture of my system's reliability. Better Stack's simple configuration and the ability to customize it over time are features I highly appreciate. The competitive edge it offers, with a useable free-tier and ease of starting, makes it a prime choice for implementing observability without much hassle, and I'm inclined to stick with it as my needs evolve. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

I find it a bit difficult or unclear to configure the status page to display more detailed information. It would be more helpful if there was an easier way to go beyond the basic template to create something richer in information. Ideally, the system itself could analyze the incoming telemetry and suggest the best visualizations and reporting suited for the API surface. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you, Ross! Feel free to reach out to us anytime at hello@betterstack.com — we’d love to help you fine-tune your status page setup so you can get the most out of it!

Also, I’m attaching an advanced guide here — hope you find it helpful!

https://betterstack.com/docs/uptime/custom-subdomain/

Oleksandr R.
OR
Small-Business (50 or fewer emp.)
"Best-Ever Server Uptime Monitoring—Simple Setup and Great Integrations"
What do you like best about Better Stack?

It's a best tool which I used ever for server run time monitoring. After bad work of our main server we are looking for a tool to monitor uptime. It was very simple to setup, good integration option and much more to implement even on free plan. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

Nothing from my experience, so far so good Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you, Oleksandr!

MR
Small-Business (50 or fewer emp.)
"Effortless Uptime Tracking with Clean UI"
What do you like best about Better Stack?

I use Better Stack for tracking the uptime of my website, and it solves all my problems of constantly checking the website. It's the best at what it does. I really like the UI; it looks clean and nice and just works as expected. The initial setup was really easy, it's a perfect 10/10 for me. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

Nothing Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you, Michael.

Verified User in Computer Networking
UC
Small-Business (50 or fewer emp.)
"Clear and effective monitoring solution, perfect for agile teams"
What do you like best about Better Stack?

etterStack Uptime is an excellent tool for monitoring the availability of sites and services in real-time. Its interface is modern, easy to use, and pleasant on a daily basis. I appreciate the ability to quickly set up monitors, receive multi-channel alerts (Slack, SMS, email, call), and share professional status pages with clients. The provided diagnostics (screenshots, traceroute, cron job monitoring) really facilitate incident resolution.

The free plan is generous and allows for a good start, which is perfect for small teams or personal projects. Customer support is quick and responsive, which inspires confidence. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

The only downside: the cost can quickly rise if you have many monitors or need advanced integrations. Additionally, some customization features (for example, on status pages) remain limited in the entry-level plans. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Hi there, thanks a ton for the kind words! Feel free to ping us at hello@betterstack.com – we’ll be glad to explore a tailored plan for your needs. Always happy to help!

Nimrod K.
NK
Head of global support and CS
Small-Business (50 or fewer emp.)
"Up and Running in 5 Minutes—Generous Free Tier"
What do you like best about Better Stack?

It was really easy to set up and I was up and running in 5 minutes. The free tier offers a lot. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

It's hard to understand what is included in the free tier and what is extra charge. Review collected by and hosted on G2.com.

Jessica H.
JH
Lead Developer in Open Source
Small-Business (50 or fewer emp.)
"Best in Class for Open Source Projects"
What do you like best about Better Stack?

I’ve been thoroughly impressed with Better Stack after using it for just a month, and to say I'm a super fan is just an understatement. Having worked with several logging and monitoring platforms like Papertrail, Loggly, Splunk, and SonarQube, I can confidently say that Better Stack stands out in a league of its own for my project needs. Its combination of speed, ease of use, robust feature set, and probably the best looking interface you'll ever get to work with makes it an exceptional choice.

The project setup is second to none. When onboarding with other logging services, I find myself sometimes wondering when logs will show up, or if the environment was set up correctly, but Better Stack leaves out all of that guess work with lightning fast logs and a setup specially tailored for every common tech stack. The free status page you get for your app is just the cherry on top.

The entire experience is so polished, you can even autofill your own config straight into the docs you're reading. Countless blog articles for best practices and recommendations are there for supplemental knowledge and have helped me achieve the best setup I could ever ask for.

This might feel less like a review and more like a love letter to the team, but I am so excited that my search for the perfect logging service for my needs is over and I will be including this in every project I start from here. Thank you! Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

The initial paid tier out the gate starts at $29 which is very steep for the small open source services I run. I would love to see some grace for public repos of some sort, or a lower tier around $14. Currently, it is hard to justify for non-commercial and hobbyist projects. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you so much for the lovely feedback and kind words, Jessica!

Jeff C.
JC
Enterprise (> 1000 emp.)
"Effortless Setup and Comprehensive Monitoring"
What do you like best about Better Stack?

I love how easy it is to set up Better Stack. It's simplicity yet is one of the most in-depth and feature-rich uptime services I've used over the past twenty years. I was up and running in less than five minutes. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

N/A. I love it so far. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you, Jeff!

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