--- title: BestCity AI Reviews meta_title: 'BestCity AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how BestCity AI works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 20 scale: '5' date_modified: '2026-07-07' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # BestCity AI Reviews **Vendor:** BestCity AI **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 5.0/5.0 **Total Reviews:** 20 ## About BestCity AI BestCity AI is an enterprise-grade video intelligence platform that transforms ordinary CCTV networks into proactive AI-powered security agents. Built for governments, smart cities, logistics hubs, retail chains, and hospitality giants, BestCity AI leverages computer vision, real-time alerts, and video analytics to automate surveillance, reduce response time, and enhance operational safety across large physical environments. At its core, BestCity AI connects to existing CCTV infrastructure, eliminating the need for expensive hardware upgrades. Our platform uses edge processing and cloud AI models to detect threats such as intrusions, loitering, theft, and abnormal behavior-instantly notifying command centers or mobile patrols. We integrate seamlessly with city-scale systems and provide role-based dashboards, incident replays, and API hooks for automated workflows. With growing global demand for urban safety, AI-led infrastructure, and compliance automation, BestCity AI addresses a $45B+ video surveillance market. Our typical customer sees a 50–70% reduction in monitoring costs and significantly improved threat response times. With an average contract value (ACV) of $50K, we’re focused on scaling across North America, Europe, and the Middle East. Unlike legacy video management systems or hardware-first security players, BestCity AI is AI-first, modular, and built for enterprise-grade scale-while remaining easy to deploy. Our differentiators include multi-tenant architecture, LLM-assisted alert reviews, sector-specific AI models, and predictive anomaly detection. Whether you're building safer cities, streamlining logistics security, or transforming public infrastructure-BestCity AI enables you to monitor thousands of cameras, prioritize critical events, and respond instantly. Our mission is clear: make every physical space smarter, safer, and responsive through vision AI. ## BestCity AI Pros & Cons **What users like:** - Users appreciate the **world-class customer support** of BestCity AI, highlighting its ease of use and integration. (6 reviews) - Users commend the **ease of use** of BestCity AI, appreciating its seamless integration and user-friendly dashboard. (5 reviews) - Users value the **easy integration and world-class customer support** of BestCity AI, enhancing their overall experience. (5 reviews) - Users appreciate the **feature-rich dashboard** of BestCity AI, making implementation and usability straightforward and effortless. (4 reviews) - Users commend the **easy integration capabilities** of BestCity AI, making setup and implementation swift and straightforward. (4 reviews) - Installation Ease (2 reviews) - Alert Notifications (1 reviews) - Easy Access (1 reviews) - Easy Integrations (1 reviews) - Remote Access (1 reviews) ## BestCity AI Reviews ### 1. Smart CCTV System in any Retail Store **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan M. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about BestCity AI?** Best thing we like about BestCity AI is its ease odf integration, its very easy to use with all dashboard in simple plain english with no technical terms, their customer support is world class, Dashboard is feature rich, and implementation took no time. **What do you dislike about BestCity AI?** Right now we are not facing any problem, will come back if any problem arises. **What problems is BestCity AI solving and how is that benefiting you?** Our Domino’s stores relied heavily on walk-in customers, but lacked visibility into who they are, how long they wait, or how staff efficiency impacts orders. POS data shows only what was sold - not the full customer journey. BestCity AI used existing CCTV to track customer demographics, dwell time, queue length, and staff behavior in real time, ### 2. Video Analytics Software for Retail Store **Rating:** 5.0/5.0 stars **Reviewed by:** Martina M. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about BestCity AI?** The Customer Engineer at BestCity AI visited our retail store and integrated the software into our CCTV in a very short time. Their customer support time is great, very easy to use the dashboard, and get alerts with full of features related to security. **What do you dislike about BestCity AI?** As of now we don't have any complaints with BestCity AI, will review once anything arises. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI helped our store with reduce theft, monitor foot traffic, and optimize in-store operations using its AI-powered video surveillance platform. it used existing CCTV infrastructure with real-time AI detection like shoplifting alerts, loitering detection, staff-customer interaction analysis, and emergency incident trackingas the result we reduced loss prevention costs, improve customer safety. ### 3. Video Surveillance Software for F&B **Rating:** 5.0/5.0 stars **Reviewed by:** Leah B. | Head of Store, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about BestCity AI?** BestCity AI is very easy to use with world world-class Customer support team, they have a good set of features with very easy of integration, which took no time to integrate. And implementation with our CCTV Cameras took no time. **What do you dislike about BestCity AI?** We liked the BestCity AI Dashboard, which integrated in no time, overall, we are happy with the software. **What problems is BestCity AI solving and how is that benefiting you?** at our Domino’s store, deploying BestCity AI meant transforming our passive CCTV network into an active, intelligent monitoring system. The result: stronger prevention of theft or safety incidents, faster incident response, lower operational risk, and reduced surveillance costs-freeing your team to focus on delivering great pizza and customer service. ### 4. AI Security Agent for Retail Store **Rating:** 5.0/5.0 stars **Reviewed by:** Aditi Y. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about BestCity AI?** We integrated BestCity AI Video agent while back, what we love about the BestCity AI is ease of implementation, dashboard is feature rich, their customer support is best in the market, and very easy to use. **What do you dislike about BestCity AI?** We have not found any shortcoming yet, it's easy to use and replacing all physical bottleneck in the retail security. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI helped us prevent theft, monitor staff performance, and improve customer service using our existing CCTV cameras. Traditional surveillance only records but it doesn’t notify us in real time. BestCity AI’s smart video agents detect suspicious activity, crowding, or unattended items, and instantly alerted us. ### 5. Video intelligence platform for CCTV Cameras **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about BestCity AI?** The one think we liked about BestCity AI was it's integration, it was in 30 minutes, earlier we tried several software which took days, their customer support is fantastic, have rich and built in custom features for us. That dashboard is easy to Use. **What do you dislike about BestCity AI?** We wanted to install in regional langauge and get the data in regional langauge, feature wasn't there but overall easy to use. **What problems is BestCity AI solving and how is that benefiting you?** In our case BestCity AI solved the problem of ineffective and reactive physical security by transforming traditional CCTV setups into proactive AI-powered video agents. it also automated real-time threat detection (like intrusions, violence, or safety violations) and instant incident alerts using existing camera infrastructure. This helped us in protecting assets, and optimising response times with saving both lives and operational costs. ### 6. Video Analytics for Showrooms **Rating:** 5.0/5.0 stars **Reviewed by:** Angella B. | Head of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about BestCity AI?** We considered bestCity AI because of their customer support, which is best-in-class. They have a feature list dashboard, and the integration with our CCTV was smooth and easy to use. Overall, we loved the solution. **What do you dislike about BestCity AI?** Overall we didn't find any shortcomings, AI was also working well. Let's see. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI solved our critical problems around theft prevention, staff productivity, and customer experience in our showroom. Earlier traditional CCTV systems only recorded footage; they don’t alert us in real time. BestCity AI exactly solved that problem, ### 7. AI agent for physical Security in Walmart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about BestCity AI?** We really loved the customer support at BestCity AI, They implemented their Agents with our existing CCTV with no time, They have customised feature built for us and integration was really smooth, easy to use with alerts dashboard. **What do you dislike about BestCity AI?** We really liked the Agents, Video AI Agents, There's not anything which we could say we dislike at this point of time. **What problems is BestCity AI solving and how is that benefiting you?** Our Walmart stores faced challenges in understanding in-store customer behavior, optimizing staff deployment, and preventing losses. BestCity AI turned existing CCTV infrastructure into a real-time intelligence layer by using computer vision to track customer demographics, group types, dwell time by zone, staff responsiveness, and potential theft or hygiene violations. it really helped us to get more insights on customers. ### 8. Video AI Agents for Retail Outlets **Rating:** 5.0/5.0 stars **Reviewed by:** Frank R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about BestCity AI?** BestCity AI offers excellent customer support, with a truly impressive integration. The feature-rich dashboard makes implementation easy and use very straightforward. **What do you dislike about BestCity AI?** We don't have anything specific that we dislike about BestCity AI, All in all, we like feature-rich software like BestCity AI **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI monitored the unusual activity patterns- such as individuals loitering, access after hours, or non-customer behaviorit helped us to react proactively to potential theft. That translates into lower losses and improved loss prevention. ### 9. Video Analytics Software for Hospitals **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about BestCity AI?** We really liked how BestCity AI has smoothest integration, their customer support is world class, implementation took no time within minutes, and its dashboard was very easy to use and it was also giving alerts. **What do you dislike about BestCity AI?** We liked the support, didn't like anything as far I remember. **What problems is BestCity AI solving and how is that benefiting you?** With the help of BestCity AI we improved operational efficiency and patient flow without adding staff also enhanced patient safety through real-time hygiene and compliance alerts. overall great benefit. ### 10. Video Security Guard for Retails **Rating:** 5.0/5.0 stars **Reviewed by:** Dronesh K. | Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about BestCity AI?** Easy to use, with great customer support over email and call, they designed customised features for our retail store, integration took no time. **What do you dislike about BestCity AI?** So far we are finding BestCity AI best in class, with no complain honestly. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI transformed our CCTV cameras into smart video agents using computer vision and AI to capture real-time data like customer demographics, also Increased revenue per customer by optimizing product placement and targeting. ### 11. AI Video Security for your Retail Outlet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about BestCity AI?** BestCity AI is simple and easy to use, implemetation took no time within minutes, their customer support are great in calls , emails we also had customised feature, which they built for us, their integration with our existing CCTV was commendable. **What do you dislike about BestCity AI?** So far so good, we haven't faced any problem, we will write if any problem arises. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI solved the blind spot in our retail. In our, retail store we lacked data on who our customers are, how they move, and what influences their buying. This made marketing a guessing game, increased customer acquisition costs, and limits operational efficiency. BestCity AI solved that completely. ### 12. Video Surveillance for Commercial Building **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about BestCity AI?** Easy to use and integrate with our existing CCTV system, Customer support is best, they integrated in a very short duration with no time. We also had customised dashboard which can have customised alerts. **What do you dislike about BestCity AI?** So far so good, I believe There should be some support in regional language as well. overall our experience was great. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI turned any camera into an intelligent video agent that detects anomalies in real time which restricted unauthorized access, intrusions, loitering, fire, or violence in building and responders instantly. This improved safety in our building. It also reduced manual effort, ensured faster incident response and operational efficiency. ### 13. Video Surveillance for the Commerical Building **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about BestCity AI?** The most important security aspect was integrating in existing CCTV, bestCity ai did it no time, support was great, support manager visited our facility, it's easy to use all the dashboard where we get all types of alerts. **What do you dislike about BestCity AI?** It is great as far now, support is great, only English langauge support is there, will update if I find anything which we dislike. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI solved our problem of passive CCTV footages and fragmented video surveillance it also reduced reliance on manual monitoring, speed up incident detection and response, and improves safety in our commercial office and factory. ### 14. Video Analytics Solution for Enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about BestCity AI?** The two thing that we liked about BestCity AI are its ease of integration with our existing camera system, and the support, they integrated their software in no time. **What do you dislike about BestCity AI?** So far so good, we haven't faced the problem, I hope this solution will give support to us like it is doing till date. **What problems is BestCity AI solving and how is that benefiting you?** Bestcity AI solved our burning problem of inefficient and reactive physical security cameras by turning passive CCTV networks into proactive, real-time AI video agents. It eliminated manual monitoring delays, reduces human error, and enables faster threat detection across building and other facility. ### 15. Video Security Systems for the Modern Enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about BestCity AI?** The one good thing about BestCity AI is the easy to integrate, implementation time took us in 30 minutes, there customer support is stunning, always 24*7 available over call. **What do you dislike about BestCity AI?** So far we had good experience, more insights in regional languages should be shown. **What problems is BestCity AI solving and how is that benefiting you?** In our case BestCity AI solved our the critical problem of delayed response and low situational awareness in our physical security. earlier traditional CCTV systems were passive and reactive and BestCity AI transformed them into AI-powered, real-time video agents that detect threats, automate alerts, and assist human operators across our whole building. ### 16. Commercial Security Video Agent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2025 **What do you like best about BestCity AI?** The best which we really liked about BestCity AI is support, they sent two of the support engineers at our office premises, it was very easy to integrate, integrated in no time. we also asked some customised feature which they built for us. liked overall. **What do you dislike about BestCity AI?** They should also have their own cameras, as far right now things are working fine. **What problems is BestCity AI solving and how is that benefiting you?** BestCity AI solved our basic and prominent problem of inefficiency of traditional surveillance systems, it also gave us AI Agents which could monitor just like our human security guards. ### 17. Video Security Agent for Residential Building **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about BestCity AI?** BestCity has world class customer support, with minimum TAT, we wanted to incorporate 12 cameras but went to integrate 38 cameras all over residential society, It was very easy to implement and easy dashboard to look the data and get alerts. **What do you dislike about BestCity AI?** So far, we have great experience, will write if we find any shortcoming. have great support. **What problems is BestCity AI solving and how is that benefiting you?** We had 18 Security guards at our society, right now, we just have 3, with 28 Video AI Agents, working 24*7, it also gives us alerts in realtime. ### 18. Enterprise Grade Video Surveillance for Industrial Safety **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about BestCity AI?** We love the integration and Role based Access Setting at BestCity Dashboard, easy to integrate, and get started in 30 minutes. **What do you dislike about BestCity AI?** We want to have BestCity dashboard in our language, at that moment it was not in multi-langauge. **What problems is BestCity AI solving and how is that benefiting you?** Before using BestCity AI it was more manual CCTV monitoring was slow, error-prone, and not scalable. BestCity AI converted our CCTV into an AI-powered real-time monitoring system. it also detects threats instantly and sends automated alerts. ### 19. Automated the entire feed for capturing unneeded activities **Rating:** 5.0/5.0 stars **Reviewed by:** Sparsh A. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about BestCity AI?** Have to hire less people, more secure so it saves a lot of money **What do you dislike about BestCity AI?** AI could be better, like it sometimes does not detect properly in night time **What problems is BestCity AI solving and how is that benefiting you?** Already mentioned above ### 20. Video Security Agent for Physical World **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about BestCity AI?** BestCity AI Video Agents are easy to integrate, they give notification, alerts and over top of it it also take action as security Agents. **What do you dislike about BestCity AI?** BestCity AI should be more present in all geographies of US & India **What problems is BestCity AI solving and how is that benefiting you?** Video Security Agent BestCity AI helped us in managing our building security which require large numbers of human security, easy to integrate - [View BestCity AI pricing details and edition comparison](https://www.g2.com/products/bestcity-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+11%3A16%3A58+-0500&secure%5Bsession_id%5D=6e29bb3d-8d2e-440f-8d0a-4c2d5cd10842&secure%5Btoken%5D=50b0597825e4f080674d7031b916c49b8574ea693e3a7f5a776d5f000bd0e7bd&format=llm_user) ## BestCity AI Integrations - [AI Bot Eye](https://www.g2.com/products/ai-bot-eye/reviews) ## BestCity AI Features **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top BestCity AI Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [Coram AI](https://www.g2.com/products/coram-ai/reviews) - 4.9/5.0 (194 reviews) - [Kastle](https://www.g2.com/products/kastle/reviews) - 4.6/5.0 (168 reviews)