--- title: Benevity Reviews meta\_title: 'Benevity Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 185 reviews by the users' company size, role or industry to find out how Benevity works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 185 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Benevity Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Benevity to be **very easy to use** , appreciating the intuitive donation section and engaging challenges. [(10 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337737&qs=pros-and-cons#reviews) Users value the **engaging challenges** that encourage participation and support charitable activities seamlessly through Benevity. [(9 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337852&qs=pros-and-cons#reviews) Users value the **variety of volunteering opportunities** offered by Benevity, enhancing their engagement with impactful causes. [(7 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337845&qs=pros-and-cons#reviews) Users appreciate the **intuitive and engaging platform** of Benevity, which simplifies donations and volunteering efforts. [(6 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337762&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** at Benevity, enhancing their experience with valuable assistance and engagement. [(4 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337829&qs=pros-and-cons#reviews) Users experience **limited functionality** with Benevity, including navigation issues and inadequate search features affecting usability. [(7 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404395&qs=pros-and-cons#reviews) Users note the **limited volunteering options** beyond the US, making it hard to engage in Canadian communities. [(5 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337713&qs=pros-and-cons#reviews) Users report **poor customer support** , facing limited hours and challenges with service interruptions and donation handling. [(3 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404195&qs=pros-and-cons#reviews) Users face challenges with **reporting issues** , including limited customer service hours and difficulty in logging volunteer hours. [(2 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404474&qs=pros-and-cons#reviews) Users face challenges with **limited email support** for service interruptions, affecting timely assistance during issues. [(1 mentions)](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404519&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Benevity ##### 1. Ease of Use Users find Benevity to be **very easy to use** , appreciating the intuitive donation section and engaging challenges. [ See 10 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337737&qs=pros-and-cons#reviews) See Related User Reviews ![Shailesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shailesh S.") SS Shailesh S. Enterprise (\> 1000 emp.) 4.5/5 "Simple, Easy-to-Adopt Platform for Employee Giving and Volunteering" What do you like about Benevity? It makes it simple to manage employee giving and volunteering, and the platform is easy for both admins and users to adopt and use. ![Jackie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie P.") JP Jackie P. Enterprise (\> 1000 emp.) 4.0/5 "Easy Volunteer Tracking and Time Logging" What do you like about Benevity? Easy to track volunteer opportunities and time volunteering ##### 2. Challenges Users value the **engaging challenges** that encourage participation and support charitable activities seamlessly through Benevity. [ See 9 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337852&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great for team bulding" What do you like about Benevity? I love that Alaya lets me share local causes with my teammates that live all around the world Alaya helps reduce the distance to help. I also love the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Sales Enablement" What do you like about Benevity? easy to use and I love the challenges. I learn new things about my community and fellow colleagues. ##### 3. Volunteering Users value the **variety of volunteering opportunities** offered by Benevity, enhancing their engagement with impactful causes. [ See 7 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337845&qs=pros-and-cons#reviews) See Related User Reviews ![Shailesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shailesh S.") SS Shailesh S. Enterprise (\> 1000 emp.) 4.5/5 "Simple, Easy-to-Adopt Platform for Employee Giving and Volunteering" What do you like about Benevity? It makes it simple to manage employee giving and volunteering, and the platform is easy for both admins and users to adopt and use. ![Jackie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie P.") JP Jackie P. Enterprise (\> 1000 emp.) 4.0/5 "Easy Volunteer Tracking and Time Logging" What do you like about Benevity? Easy to track volunteer opportunities and time volunteering ##### 4. Impact Users appreciate the **intuitive and engaging platform** of Benevity, which simplifies donations and volunteering efforts. [ See 6 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337762&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Robust all-in-one platform with global reach, but the interface feels outdated" What do you like about Benevity? An all-in-one corporate responsibility platform that brings together volunteering, giving, and community work in one place. It feels very robust and s ![Akshay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay B.") AB Akshay B. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Giving and Volunteering Made Simple" What do you like about Benevity? I like how easy Benevity makes it to discover causes, donate, and participate in volunteering all in one place. The platform is intuitive, engaging, e ##### 5. Customer Support Users commend the **exceptional customer support** at Benevity, enhancing their experience with valuable assistance and engagement. [ See 4 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337829&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 3.5/5 "User-Friendly Platform with Great Support, Minor Room for Improvement" What do you like about Benevity? Benevity is highly user-friendly and easy to navigate, even for those who are new to corporate giving platforms. The dashboard presents clear options ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Alaya by Benevity" What do you like about Benevity? Very helpful Customer support manager, great challenges, many volunteering opportunities in the biggest cities, great toolkits. Very easy to use ### 5 Cons or Disadvantages of Benevity ##### 1. Limited Functionality Users experience **limited functionality** with Benevity, including navigation issues and inadequate search features affecting usability. [ See 7 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404395&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie P.") JP Jackie P. Enterprise (\> 1000 emp.) 4.0/5 "Easy Volunteer Tracking and Time Logging" What do you dislike about Benevity? Home screen feels cluttered with different options ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Robust all-in-one platform with global reach, but the interface feels outdated" What do you dislike about Benevity? The interface is fairly difficult to navigate and feels a bit outdated. I also keep seeing past volunteering events show up in the suggested content, ##### 2. Mission Accessibility Users note the **limited volunteering options** beyond the US, making it hard to engage in Canadian communities. [ See 5 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=2337713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Robust all-in-one platform with global reach, but the interface feels outdated" What do you dislike about Benevity? The interface is fairly difficult to navigate and feels a bit outdated. I also keep seeing past volunteering events show up in the suggested content, JP Jonathan P. Mid-Market (51-1000 emp.) 5.0/5 "Great Platform to volunteer on your community" What do you dislike about Benevity? The lack of volunteering work around the state. ##### 3. Poor Customer Support Users report **poor customer support** , facing limited hours and challenges with service interruptions and donation handling. [ See 3 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404195&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica I.") JI Jessica I. Enterprise (\> 1000 emp.) 4.0/5 "Highly satisfactory" What do you dislike about Benevity? The customer service hours for service interruptions are very limited and only by email. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Best-in-class social impact software" What do you dislike about Benevity? Spark can feel "clunky" at times. The UX is ultimately user friendly, but from the admin side you might need to hop and out of a couple of different s ##### 4. Reporting Issues Users face challenges with **reporting issues** , including limited customer service hours and difficulty in logging volunteer hours. [ See 2 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404474&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica I.") JI Jessica I. Enterprise (\> 1000 emp.) 4.0/5 "Highly satisfactory" What do you dislike about Benevity? The customer service hours for service interruptions are very limited and only by email. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.5/5 "It's our second year with Alaya. We are still looking for better ways to utilize the platform." What do you dislike about Benevity? 1. Before Alaya's convergence to Benevity, we were unable to receive the donation receipt. 2. The platform does not handle certain types of donations ##### 5. Email Issues Users face challenges with **limited email support** for service interruptions, affecting timely assistance during issues. [ See 1 mentions ](https://www.g2.com/products/benevity/reviews?filters%5Bsentiment_snippet%5D=1404519&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica I.") JI Jessica I. Enterprise (\> 1000 emp.) 4.0/5 "Highly satisfactory" What do you dislike about Benevity? The customer service hours for service interruptions are very limited and only by email. PC Portia C. Marketing and Communications Coodinator Small-Business (50 or fewer emp.) 12/16/2022 "Alaya is easy to navigate" 5/5 What do you like best about Benevity? The fact that we can collaborate and join online challenges as well is what I like. I like also that I can invite my colleagues to join an activity. Review collected by and hosted on G2.com. What do you dislike about Benevity? At this stage, nothing. The tool is easy to navigate and also easy to collaborate with colleagues Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? We have streamlined our CSR activities and staff members can also add activities they would like to be involved in - which is good. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Service Manager Enterprise (\> 1000 emp.) 6/5/2022 "New benefit at work and I love it!" 5/5 What do you like best about Benevity? The Alaya platform is easy to use! It is also fun and insightful. I love that I can see who is doing what challenges, from my company. I also love that there is always new challenges popping up. Review collected by and hosted on G2.com. What do you dislike about Benevity? I don't love that we are limited to 3 challenges at a time. I think it would be better to limit to four or five. This would help us to be more apt to take up the week long challenges. Additionally sometimes, the # of Hopeys doesn't seem to match the level of effort. This may be more directed at my company, though. Review collected by and hosted on G2.com. Recommendations to others considering Benevity: This is a great tool to get your employees to engage with each other and be effective at making their work culture better and stronger! Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? Alaya is helping people to be more thoughtful about how their behavior is impacting the world around us. It is also helping employers/employees to constantly be growing towards making a better world around us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pamela R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pamela R.") PR Pamela R. Vice-President, Communications Enterprise (\> 1000 emp.) 4/13/2022 "Fantastic giving platform and company" 5/5 What do you like best about Benevity? Benevity makes it very easy for our employees to make charitable donations and make a corporate match with just a few clicks. Employees can track their charitable giving and matching budget throughout the year and they receive tax receipts. Review collected by and hosted on G2.com. What do you dislike about Benevity? Benevity is great, there's nothing to dislike. System is very stable and support is fantastic. Review collected by and hosted on G2.com. Recommendations to others considering Benevity: The Benevity platform is easy for our employees to use and easy from an administrative standpoint too. It enables employees to quickly donate or donate and match to their favorite charities. We can promote causes as a business for events or crisis response (natural disasters, etc.). We can also promote volunteer opportunities, which is very helpful for our employees. The implementation team is great and transitioning from our old vendor to Benevity was easy. We've also expanded our platform and the implementation for that was smooth. Our Customer Relationship Manager is always available to help with questions and the Benevity Help team is also very responsive. It's a great platform with great support and service. Donations and matches are always processed on schedule so the charities receive their money quickly. I highly recommend Benevity. Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? We are able to easily promote our matching gift program to employees - we match up to $1,000 USD per employee annually. We have strong quality control, tracking and reporting with Benevity. We can promote giving campaigns for various events or global issues - disaster relief, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anne-Laure J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anne-Laure J.") AJ Anne-Laure J. Software Engineer Mid-Market (51-1000 emp.) 12/12/2022 "Happy to help" 5/5 What do you like best about Benevity? The possibility of participating and creating initiatives in order to be able to take part in the life of the citizenry at its level Review collected by and hosted on G2.com. What do you dislike about Benevity? For the moment, nothing. It is a benevolent platform Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? The problems it solves are the creation of a pool of ideas to better distribute goods, to be able to help and to stop wasting Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VC Victor C. Intern Sales Associate Enterprise (\> 1000 emp.) 9/20/2022 "Impactful initiatives to help people and our planet." 4.5/5 What do you like best about Benevity? I like the multiple projects Alaya supports in order to create a positive impact by helping people and our planet. Review collected by and hosted on G2.com. What do you dislike about Benevity? I found complexity to see a clear visibility of the attendants to the social projects. Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? Alaya is fully involved in supporting all kind of positive projects through campaigns on food, sustianability, education, among others. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Enterprise (\> 1000 emp.) 9/13/2022 "I've had a wonderful experience - great team." 5/5 What do you like best about Benevity? I enjoy my CSM and I really enjoy the customized reporting. You are able to slice and dice. Spark is really the steller product from Benevity. Review collected by and hosted on G2.com. What do you dislike about Benevity? Sometimes spark can be difficult to navigate for users. I've had employees complain they are not able to find what they need easily. Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? It makes it easy to track and report on all volunteering and giving. Automization is so important and the tool makes me life so much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 4/12/2022 "A surefire way to increase engagement in your workplace giving program" 4.5/5 What do you like best about Benevity? The Spark by Benevity platform has given our employees easy access to their giving 24/7/365. We did not have this convenience with our previous provider. The platform is extremely user-friendly, and even our less-computer-savvy staff are able to navigate the system without a problem. Review collected by and hosted on G2.com. What do you dislike about Benevity? Our giving program is run a little differently than traditional campaigns, so we have to modify the way some things are done and combine multiple reports to obtain particular results, but the Benevity team always works with us to make it happen. We would like to see an option to enter a total dollar amount and select multiple causes for it to be distributed to, as opposed to having to enter each individual donation separately. Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? We have seen participation increase just from using the tools that Benevity has provided. We are starting to use Giving Opportunities, and after such positive feedback from other organizations we are eager to see the participation that it drives. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DC Dorothée C. HR Coordinator Mid-Market (51-1000 emp.) 6/28/2022 "Alaya is a rich platform, useful and gives a lot of support to our company." 5/5 What do you like best about Benevity? The variety of activities and challenges Review collected by and hosted on G2.com. What do you dislike about Benevity? .The possibility to add a personalized tab. Review collected by and hosted on G2.com. Recommendations to others considering Benevity: I would truly recommend Alaya since this represents important support, gives you new ideas of activities and challenges and on top increase the employees' awareness and engagement. Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? Alaya is helping us in all the organization of our social corporate responsibilities activities, challenges linked to international days celebration such as Women's day, Pride...and coaching, mentoring activities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Francesca T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francesca T.") FT Francesca T. Learning and Development Lead Enterprise (\> 1000 emp.) 8/5/2022 "Great volunteering platform for impactful corporate program" 4.5/5 What do you like best about Benevity? Employees have the opportunity to browse different volunteering opportunities, remote/on the field, according to their skills. Gamification of challenges Review collected by and hosted on G2.com. What do you dislike about Benevity? I havent experienced any issue so far so nothing to flag Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? Offering many volunteering opportunities all centralized in one place, so employees don't need to spend much time researching Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Enterprise (\> 1000 emp.) 9/19/2022 "Benevity Great Help" 4.5/5 What do you like best about Benevity? The ability to create reports on participation and house many opportunities in one location. Review collected by and hosted on G2.com. What do you dislike about Benevity? Creating volunteer opportunities that have multiple times over a longer time period is tedious. Be better if there was a recurring feature similar to outlook. Also difficult when one opportunity might have multiple locations. Review collected by and hosted on G2.com. What problems is Benevity solving and how is that benefiting you? The provide a better resource and way to promote various opportunities to our Team Members. Review collected by and hosted on G2.com. 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