# BenchmarkONE Reviews **Vendor:** Polaris Software **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 188 ## About BenchmarkONE Our all-in-one sales and marketing platform combines email marketing, CRM, and marketing automation to turn emails into conversations, website visitors into handshakes, and customers into raving fans. We also provide marketing agencies with an alternative solution for their small business clients. Find more revenue in your sales pipeline and prevent opportunities from falling through the cracks. Learn more with a free 15-minute discovery call today. ## BenchmarkONE Pros & Cons **What users like:** - Users enjoy the **easy contact management** features, making it simple to track and manage relationships effectively. (1 reviews) - Users value the **effective customer management** in BenchmarkONE, enhancing lead nurturing and operational efficiency for businesses. (1 reviews) - Users praise the **ease of use** of BenchmarkONE, facilitating smooth tracking of contacts and efficient operations. (1 reviews) - Users value the **easy access** of BenchmarkONE, facilitating a smooth setup and quick transition for their businesses. (1 reviews) - Users value the **easy setup** of BenchmarkONE, enabling a smooth transition and efficient management of customer relationships. (1 reviews) - Users value the **easy tracking** of contacts in BenchmarkONE, enhancing their overall experience despite some technological gaps. (1 reviews) - Lead Management (1 reviews) **What users dislike:** - Users report **call issues** with BenchmarkONE, noting that it affects email deliverability and phone line identification. (1 reviews) - Users report **email deliverability issues** with BenchmarkONE, leading to important messages ending up in spam folders. (1 reviews) - Users report **unreliable deliverability** with BenchmarkONE, causing emails to land in spam and affecting business communications. (1 reviews) ## BenchmarkONE Reviews ### 1. BenchmarkONE: User-Friendly All-in-One CRM & Marketing Automation with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about BenchmarkONE?** BenchmarkONE is a solid all-in-one CRM and marketing automation tool, especially well-suited for small businesses and agencies. It combines CRM, email marketing, and marketing automation into a single, user-friendly platform that requires no technical expertise most users are up and running within a few hours. Users consistently praise its intuitive interface, robust email marketing features, and highly responsive customer support, though it can run slow at times and lacks a few features like click-to-call and text messaging. With paid plans starting at $69 and a solid free tier available, it offers strong value for the price making it a smart choice if you want simplicity and functionality without breaking the bank. **What do you dislike about BenchmarkONE?** The main complaints I have are technical glitches particularly around video inclusion, data import, and creating and formatting new emails along with the system becoming noticeably slow at times. It also lacks some features users expect, like click-to-call, text messaging, and the ability to add deals directly from the Gmail sidebar. For growing businesses, the customization constraints can become frustrating, and the platform may not scale well enough for larger or more complex operations. **What problems is BenchmarkONE solving and how is that benefiting you?** BenchmarkONE makes it easy to disseminate data, create more targeted emails using tags, and set up drip marketing campaigns with minimal effort. By integrating CRM and marketing automation in a single platform, it enhances efficiency enabling users to build online forms, segment contacts, and engage prospects with relevant follow-ups seamlessly. Marketing campaigns can essentially be put on autopilot, freeing teams up to focus on sales and other priorities, while new leads from any platform are redirected to the dashboard in real time for immediate follow-up. For small businesses especially, this means spending less time juggling multiple tools and more time actually closing deals. ### 2. Blew up my email address **Rating:** 1.5/5.0 stars **Reviewed by:** Jim J. | President, Managing Partner, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about BenchmarkONE?** Easy to use and track contacts. Good product that hasn't kept up with technology advances. **What do you dislike about BenchmarkONE?** It's email sending platform blew up my main email address resulting in most all emails ending up in spam. Also had an impact on my direct office phone line ID becoming potential spam. **What problems is BenchmarkONE solving and how is that benefiting you?** Good organization. Tracking contacts and prospects. ### 3. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about BenchmarkONE?** It's a wonderfull tool both in terms of integrations and collaborations. Highly recommended **What do you dislike about BenchmarkONE?** Latency and high data consumption. That's it **What problems is BenchmarkONE solving and how is that benefiting you?** It just makes your work much easier by just rasing the implementation. Multilevel integrations and also they are very user friendly. ### 4. BenchmarkONE: All-In-One Robust CRM Platform for managing Sales Marketing & Email Automation Demands **Rating:** 4.0/5.0 stars **Reviewed by:** Ramkumar N. | Salesforce Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about BenchmarkONE?** BenchmarkONE provides us the liberty to create any type of automation just with a few clicks. Its interface allows us to segment all our contacts properly so that we can organize our client interactions & improve our deliverables. We can also map our customer journey entirely so that we recognize what would be required to promote customer satisfaction & build business solutions. Integration with other tools also is comfortable & we feel satisfied with its automation features, landing pages and email campaigns for meeting our marketing goals. **What do you dislike about BenchmarkONE?** Nothing in particular to dislike about BenchmarkONE's support for our retail organization. We are impressed with the deep insights and forecast offered based on customer preferences, products and services which need more attention. We also feel good about its personalizing feature for sale in a single pane of glass, which effectively simplifies list creation for all our targeted marketing conversations. **What problems is BenchmarkONE solving and how is that benefiting you?** We had large requirements to manage our customers through a robust CRM tool and BenchmarkONE serves the requirements. Its email builder is helpful as it's customizable & we can also create templates that are frequently used for our business. All its utilities are streamlined properly so we never felt any difficulties in flipping back and forth between tons of email sequences on a daily basis. We can also define metrics for sending SMS or push notifications via its automation functionalities. We also seamlessly integrate BenchmarkOne with Zapier which is our external SMS system for delivering notifications. For marketing automation, we make use of its trigger events functionality so that we manage all prospects of our customers without missing anything crucial for our sales. ### 5. BenchmarkONE – A Sharp Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Angelika E. | Marketing & Sales Lead, Retail (Brick and Mortar) Gift Cards, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about BenchmarkONE?** The notification feature of this platform is accurate and fast. The customer support system is responsive as compared to other applications. E-mails can be put by drag and drop feature which is easy to use. It is quite affordable for many users. It attracts many users’ by offering rich features. for the users as it cost low and offers all the new and updated features in a single place with just one click. **What do you dislike about BenchmarkONE?** It should be users’ choice and preference to make edits and campaigns. There is no mobile application for this platform at this time. Users cannot delete the tags and cannot merge the contacts as per their preference. **What problems is BenchmarkONE solving and how is that benefiting you?** The interface is fast, simple and flexible. It is extensible and easy to use and understand. It has several built-in features. The integration is updating with time. It is a reliable platform. ### 6. Review of an administrative administrator of BM1 **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda C. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about BenchmarkONE?** The sorting and ability to personalize your columns on your views. The filters are pretty thorough and aids in retrieving the right information that you are looking for. **What do you dislike about BenchmarkONE?** not being able to do any adhoc reports in the software **Recommendations to others considering BenchmarkONE:** If you are looking for a place to hold all your contacts, companies, contracts, deals and stats, BenchmarkOne will work for you. If you need to do email campaigns or promotions, it is very easy to select your audience and set up email templates and campaigns as well. I have trained several new users at my place of employment, who have never used a CRM before, and it was very easy to explain. **What problems is BenchmarkONE solving and how is that benefiting you?** WE are just now getting into segmenting them and identifying the service line contracts with each contact/company - very easy to customize the forms I think the performance will increase once this project is completed ### 7. Great tool to automate your sales process **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew F. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about BenchmarkONE?** Benchmark one does a beautiful job of helping automate your email prospecting. The dashboard helps track opens so you are able to make targeted phone calls following up to your emails. IT helps create a targeted approached to contacting customers! **What do you dislike about BenchmarkONE?** The new prvacy settings to apple made it harder to track specific prospect's open rates. Initially I was worried that this would cause a more significant issue; however, it has not been too impactful. **What problems is BenchmarkONE solving and how is that benefiting you?** Benchmark one helps me maximize my time during the day while prospecting. It has allowed me to spend more time going after bigger and more qualified leads instead of chasing ghosts. ### 8. Very good system, some things could be improved. **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie P. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about BenchmarkONE?** Email System, CRM and Marketing Automation all in one place. Love the ability to create forms. The interface is very user-friendly. **What do you dislike about BenchmarkONE?** It would be helpful if you could assign multiple contacts (email addresses) to multiple companies. Would also love the ability to have more marketing automation options, such as if someone doesn't open and email, then send them another email. I also have been having issues with bot activity and not being able to tell if someone actually opened or clicked on an email. **Recommendations to others considering BenchmarkONE:** Very good program for the price point. I don't think any other company offers all that Benchmark does at this price point. **What problems is BenchmarkONE solving and how is that benefiting you?** Saving a lot of time by streamlining our email process. Also saving time, not wasting time on prospects who are not interested. Having three different platforms (CRM, Email and Marketing Automation) made contact list maintenance a disaster. This solves that issue by housing everything in one place. ### 9. Awesome Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Skye S. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about BenchmarkONE?** As a brand new BenchmarkOne user, I came in with a lot of questions. The team has been fantastic in working with me and meeting my, and our company's needs. **What do you dislike about BenchmarkONE?** The service is not cheap; however, it has met our marketing needs thoroughly! **What problems is BenchmarkONE solving and how is that benefiting you?** Benchmark has allowed us to keep our clients and prospects organized, as well as reach out to a large number of leads in an efficient manner. ### 10. A great tool to organize clients, potential clients and donors. **Rating:** 5.0/5.0 stars **Reviewed by:** Trish N. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about BenchmarkONE?** We have only had BMO for three weeks. We have just started to see all it can do for our small non-profit. We have yet to integrate any of our other software programs such as Quickbooks etc. **What do you dislike about BenchmarkONE?** Everything is tailored for sales and potential sales that someone can make. **What problems is BenchmarkONE solving and how is that benefiting you?** Collecting all of our donors across the years and having everything in one place is extremely helpful. ### 11. Great support and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Soraya W. | VP Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about BenchmarkONE?** My favourite thing about Hatchbuck is the support. I have gone through the initial onboarding, the videos, phone support, email support, and now chat support. I've always gotten an immediate response! The other thing I love about Hatch is its simplicity. It's very easy to navigate and was easy to train my team to use it. They have also taken our feedback and implemented new changes, which have been very helpful for our growing team. **What do you dislike about BenchmarkONE?** While Hatch is a great CRM, I'd like to see a few usability and features be added eventually. I don't like that I have to click 3-4 times to send an email out (I understand why its like this but it would be great to have an option to just send) - I'd like better views (filters) and be able to save my filter views with whatever columns I choose (It doesn't stick so I have to change it every time) - I'd like to be able to view better reporting - and I have a few other ideas if someone would like contact me to go over. **Recommendations to others considering BenchmarkONE:** Great for marketing automation - great support. Anytime you have a question or need help, you will receive that ASAP! :) The CRM is good for basic needs, organizing, there are a lot of customizations available to meet your needs. **What problems is BenchmarkONE solving and how is that benefiting you?** We were just looking for a more affordable, easy to use CRM, which Hatch has become that for us. The benefits we have are that it's simple to use and we can now reconfigure how we organize our sales team given the tools within Hatch. We find it easy to onboard new team members and easily organize leads among the team. ### 12. Great team but diminishing potential in emailing **Rating:** 3.5/5.0 stars **Reviewed by:** Jon C. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about BenchmarkONE?** I started when BenchmarkOne was Hatchbuck, and I have been consistently amazed by the high level of customer support. **What do you dislike about BenchmarkONE?** I am evaluating options currently because mass email as a whole is not proving to be a productive form of communication for us. **What problems is BenchmarkONE solving and how is that benefiting you?** Love the drop and drag design, and the contacts management. That's helped us keep things in one place. ### 13. Awesome Tool to reach out to prospects and manage your deal flow **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew F. | Account Executive of Corporate Investigative Solutions for PA, DE, and MD at Thomson Reuters, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about BenchmarkONE?** I love the automation! It improves my daily reach! It shows me the insights on who opened and what they looked at which lets me know who to follow up with a phone call. I also utilize it to manage my dealflow and keep notes. It helps keep me organized and methodical with my approach! **What do you dislike about BenchmarkONE?** Sometimes your email goes to spam. If a company has a good spam filter the contact will sometimes not see my email. **What problems is BenchmarkONE solving and how is that benefiting you?** It helps me more efficiently turn cold calls into warm calls. I was an old school smile and dial guy. Now I have more of an idea and what to talk about since I am given that intel from the initial email. It also helps me reach specific subsets of contacts easily and quickly with industry specific messaging. It gives me more time to prospect without spending a ton of time getting organized! ### 14. Great all-in-one marketing and CRM tool with very little engineering required to get up and running **Rating:** 5.0/5.0 stars **Reviewed by:** Dana D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about BenchmarkONE?** Support team is very responsive and nice. It's a relatively complex product with a lot of features and they are always great about looking into things. I also like that it's both marketing and CRM in one, so you don't need to have two solutions to track and manage the data. Their integrations with our own website (API) is continuously getting better so that we have real-time updates on it. The campaigns (email, text, call, task, etc.) are awesome **What do you dislike about BenchmarkONE?** I wish it had the following features: (1) Click to call -- where you could call right out of the tool and then it records those messages. (2) Text messaging - where you could text directly from in the app. (3) Analytics -- would like to be able to customize with a sales dashboard. We don't use the DEALS feature so it's a bit clunky. **Recommendations to others considering BenchmarkONE:** Use their API feed if you are a tech company **What problems is BenchmarkONE solving and how is that benefiting you?** Growth, tracking customers, understanding source of customers, tracking sales team performance ### 15. BenchmarkONE is an awesome tool for businesses! Highly Recommend!! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about BenchmarkONE?** I have used Hatchbuck (now BenchmarkONE) for 7+ years. The tool has everything you need for email marketing, CRM, sales pipeline management and more. As compared to other companies out there with similar capabilities, their value is incredible! **What do you dislike about BenchmarkONE?** Can't say much that I dislike. I think this system rocks! **Recommendations to others considering BenchmarkONE:** BenchmarkOne is an awesome tool. It has a lot of "pack" to the "punch" and for a very reasonable price. It is right up there in capability as some of the tools that cost $1000/mo+. I have used this tool for 5+ years and highly recommend it to our clients for our agency. **What problems is BenchmarkONE solving and how is that benefiting you?** Easy to disseminate data and make emails more targeted with tags. Very easy to set up drip marketing campaigns. ### 16. Review for benchmark **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about BenchmarkONE?** Easy access to contacts on the screen and simple **What do you dislike about BenchmarkONE?** That once you click on a contact, and get out of it, it brings you to the top of the list instead of where you left off **What problems is BenchmarkONE solving and how is that benefiting you?** That I can email from the contact profile ### 17. A system that improves sales in the company! **Rating:** 4.0/5.0 stars **Reviewed by:** Brent C. | Financial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2021 **What do you like best about BenchmarkONE?** In our company, since we started with the BenchmarkONE test, we have been satisfied since it has provided us with tools that help us with the management of campaigns and sales and marketing workflows thanks to its segmentation, evaluation of potential clients and visitor tracking of the web offers us the best alternatives for the market. **What do you dislike about BenchmarkONE?** Our work team received some complaints from clients since not all of them manage to cancel their subscription effectively and consequently they are supplied in the same way messages or emails from marketing campaigns which can get them upset and complain. On the other hand, it has small flaws like the HTML platform. **Recommendations to others considering BenchmarkONE:** Our experience was very satisfactory when using this software within our work system as it has an incredible facility to create email campaigns based on user interactions, through reference reporting panels that are very fast; besides that its cost of $ 39 makes it a very considerable option above other software. **What problems is BenchmarkONE solving and how is that benefiting you?** Something that our team needed was to keep track of the interactions made by clients with respect to our campaigns, for this BenchmarkONE offers us the solution since it gives us a score with respect to said interactions that we need, such as reading the emails, visiting the website, downloading documents, among other things that made it easier for us to know which areas were the most frequented and thus not lose sight of and make improvements to those less visited. ### 18. I actually really love this CRM. very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicalena K. | Corporate Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about BenchmarkONE?** I like that you can customize the searches and filter buttons and have a saved search filter. **What do you dislike about BenchmarkONE?** I don't like that sometimes it crashes - I feel like there may be too many people using it at one time when this happens. **Recommendations to others considering BenchmarkONE:** I recommend using BM1! **What problems is BenchmarkONE solving and how is that benefiting you?** I usually just tell my branch manager when these things happen, and we troubleshoot to figure out how to proceed. ### 19. Excellent CRM system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about BenchmarkONE?** The automation is easy and mostly intuitive in terms of getting contacts into different flows. I understand my prospect universe in a very detailed way. **What do you dislike about BenchmarkONE?** I wish there were multiple angles to get an email campaign started (not just going through the contact first). **Recommendations to others considering BenchmarkONE:** Take your time learning it before you dive right in. I say this because there are certain features you'd wish you utilized (such as tagging and link automation) that you can't necessarily go back and fix easily or in an automated fashion. **What problems is BenchmarkONE solving and how is that benefiting you?** Mostly CRM problems are being addressed by their tagging feature. I can easily identify certain contacts by multiple tags to narrow down or broaden who exactly I want to contact about what specific item. ### 20. BenchmarkOne is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about BenchmarkONE?** We enjoy the combination of email campaign creation and tracking within the CRM. Plus, we love the online forms and landing pages to help create content and help create engagement in our products and services **What do you dislike about BenchmarkONE?** The reports are canned and can be filtered, but it would be great to have a report writer. **What problems is BenchmarkONE solving and how is that benefiting you?** We combined our contact management email system and our email marketing system into one with Benchmark. We have been able to create content easily and market to our contacts in one system. The system can provide engagement levels for my team to use to prioritize who to call. Our contact engagement has increased and it has resulted in more sales. ### 21. Benchmark for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Renee M. | Owner / Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about BenchmarkONE?** I love how easy it is to use. I've tried a bunch of other CRM's and BenchmarkONE is by far the easiest and best value I have found. **What do you dislike about BenchmarkONE?** I wish there was a mobile app for iPhone. **What problems is BenchmarkONE solving and how is that benefiting you?** I'm using BenchmarkONE for email marketing and CRM tracking. I love the analytics from the email platform. And best of all - creating email campaigns is so easy and they look great! ### 22. Marketing Gamechanger **Rating:** 5.0/5.0 stars **Reviewed by:** Laura K. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2019 **What do you like best about BenchmarkONE?** Hatchbuck has really added value to how we help our clients not only maintain a CRM but track the ROI of their drip campaigns. **What do you dislike about BenchmarkONE?** The only dislike I'd say I have is with my e-commerce client, I wish there was a way we could incorporate abandoned cart emails. **Recommendations to others considering BenchmarkONE:** I would absolutely consider incorporating this software into your marketing strategy. **What problems is BenchmarkONE solving and how is that benefiting you?** We're enabling our clients to track their ROI of their marketing, narrow down their focus and net the most dollars in their marketing budget. ### 23. An affordable, easy-to-use CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Birdie H. | Marketing and Community Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about BenchmarkONE?** I'm a current user of Benchmark One (aka Hatchbuck). I love having everything in one place and being able to track contact activities. The automation functionalities are great. This is an awesome Salesforce alternative at an incredibly affordable price point. There is always a learning curve with new technology and while you may run into internal challenges with change management, Hatchbuck is likable. **What do you dislike about BenchmarkONE?** As a current user, I'm a little bit worried about changes now that they've changed names. We are heavily invested in our CRM (as one should be!) and losing features/functionalities would impact the way my very small team of two operates on a day-to-day basis. **What problems is BenchmarkONE solving and how is that benefiting you?** Without Hatchbuck we wouldn't have a CRM. As a small business, we rely on affordable software to keep our team equipped to get the job done. We've gotten so many benefits out of this tool. As we've incorporated outbound sales into our day-to-day, we've found it very easy to manage new contacts, manage meetings and follow-up tasks. There's never a question of who's responsible for what. ### 24. Support and communication has been great **Rating:** 4.0/5.0 stars **Reviewed by:** Sam F. | Content Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **What do you like best about BenchmarkONE?** Their quick support and tool integrations **What do you dislike about BenchmarkONE?** Sending and receiving emails could be easier to use and the Dashboard could show details to have more of an instant update instead of having to go into those specific contact profiles. The task feature would be best if it integrated with something like Microsoft Teams tasks. **What problems is BenchmarkONE solving and how is that benefiting you?** All of my contacts can easily be organized and tagged appropriately. ### 25. Solid product & Easy to use/learn **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2020 **What do you like best about BenchmarkONE?** Pretty intuitive interface and I think the pricing is fair. **What do you dislike about BenchmarkONE?** Not much. It is pretty cost effective marketing automation. **What problems is BenchmarkONE solving and how is that benefiting you?** Email marketing with automation and scoring..at scale ### 26. Good value and fits our needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about BenchmarkONE?** Easy to create an eblast. Formatting is fairly intuitive. **What do you dislike about BenchmarkONE?** The appearance of eblasts on a Windows desktop has some formatting issues showing block outlines. We also had delivery issues with eblasts going to spam folders. It got resolved for the most part but required some technical expertise. **What problems is BenchmarkONE solving and how is that benefiting you?** Ability to create and send weekly eblasts to patrons attending theater events ### 27. Solid CRM for small and fast-growing companies **Rating:** 4.0/5.0 stars **Reviewed by:** Patti P. | President and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2016 **What do you like best about BenchmarkONE?** It's unusual that doing things in business turns out better than you expected. For my team at HealthEconomics.Com, this was the result of our first year experience with Hatchbuck! The business need we had was how to be better at marketing and sales (defined as: more targeted, better follow-up, more success). The solution was Hatchbuck. The result was 13% improvement in sales in our first year of Hatchbuck. Now, every dollar of that 13% growth is due to Hatchbuck - that just wouldn't be fair to my awesome sales people :-) - but it has indeed helped us target, follow-up more successfully, and have more success with our hundreds of customers. And probably most importantly, my sales team and I all feel in better control of our business. The whole group at Hatchbuck is on our side to be successful. We are definitely renewing for next year. The cost of the software service is manageable for our small business and it's easy to learn. **What do you dislike about BenchmarkONE?** I'd like a better interface when adding tags without having to go to the Systems settings. I'd like a cheat sheet that defines a tag when you mouse over it (like a "comment" field or a note in Microsoft Word/Excel. **Recommendations to others considering BenchmarkONE:** I highly recommend this product to small businesses. **What problems is BenchmarkONE solving and how is that benefiting you?** Needed better segmenting of customers (where they are in the sales funnel, what their interest is, what their pain point is); needed automatic follow-up; needed a way to achieve drip marketing; needed email and website integration of customer pathways; needed it to be affordable for a small business. We achieved drip marketing, segmenting, follow-up, and 13% sales growth. ### 28. Robust and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh Kivowitz S. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2020 **What do you like best about BenchmarkONE?** I love that I have emails and CTM in one place. I find more and more functions and automations all the time. Plus, they have tutorials and support to make sure you are always learning more. **What do you dislike about BenchmarkONE?** It's always hard to use a new platform, but they are very helpful through the awkwardness. **Recommendations to others considering BenchmarkONE:** Use the coaching and take it one step a t a time, you will only find more great things on it... **What problems is BenchmarkONE solving and how is that benefiting you?** Keeping up with leads in one place. Getting over platform fatigue. ### 29. Good and complete CRM and Email automatization system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about BenchmarkONE?** The system is very agile and functioning well on most devices **What do you dislike about BenchmarkONE?** That there is no mobile app, apart from that its good **What problems is BenchmarkONE solving and how is that benefiting you?** Keeping good track of my client portfolio. ### 30. An amazing CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Billy B. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about BenchmarkONE?** The most useful and helpful thing about Benchmark is how well it syncs with Gmail. never again will I have to copy data from one box to another needlessly **What do you dislike about BenchmarkONE?** When I am making notes on a call if I don't save they are lost for ever, more of a user error than anything **Recommendations to others considering BenchmarkONE:** A wonderful, well thought out program **What problems is BenchmarkONE solving and how is that benefiting you?** It solves the problem of Organization I am not an organized person but benchmark helps me. also the added links with LinkedIn is really helpful as well ### 31. Very easy to use and stay connected **Rating:** 5.0/5.0 stars **Reviewed by:** Joy Beth F. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about BenchmarkONE?** It's very simple so it wasn't hard to figure out how to use and keep updated. The daily notifications and activity emails keep me on task and keep me up to date! **What do you dislike about BenchmarkONE?** Currently trying to just use it, so the additional costs to add my leads is a little frustrating. **What problems is BenchmarkONE solving and how is that benefiting you?** Continued follow up is a problem with BenchmarkOne I'm getting the reminders I need to continue the much needed follow up! ### 32. Easy to use and has made our team more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Terri G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2020 **What do you like best about BenchmarkONE?** Easy for our sales staff to use which ranges in age from 22 to 86. **What do you dislike about BenchmarkONE?** There are some minor features that I would like to be able to modify – but for the most part the system and interface are great! **Recommendations to others considering BenchmarkONE:** Absolutely lovely interface. I love the design and feel. When I have to submit a ticket for help the response time is extraordinary. I feel like it is a small company and I'm their only client. I feel like I am being listened to – and the changes they implement are in the user's best interests – and seem to be really well thought out. I also have to say the price point is an absolute value. I feel like I am getting a lot more bang for my buck with Hatchbuck. **What problems is BenchmarkONE solving and how is that benefiting you?** Team communication has improved, starting to implement tasks with the team – more efficient with their communication. ### 33. Quality CRM For The Price **Rating:** 5.0/5.0 stars **Reviewed by:** Frank W. | CEO / Digital Marketing Pro / Video Producer / Website Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2020 **What do you like best about BenchmarkONE?** Software is fairly easy to use and straight forward. It offers clients more automated capabilities than not using anything and also saves them time which is a great selling point. **What do you dislike about BenchmarkONE?** Lack of a complete white label makes the software less desirable as an agency. Sometimes slow to resolve issues with branding or other things that are not already on their dev timeline. **Recommendations to others considering BenchmarkONE:** None really it works fine for what it is. There are other more expensive solutions out there that offer more features but if you need something for lead management, basic email automation, email blasts, etc. Hatchbuck does fine at a reasonable price point. **What problems is BenchmarkONE solving and how is that benefiting you?** The CRM gives us the ability to track website visits and create automated actions around them, send out email campaigns, etc. It also allows us to give our clients a more structured sales process and ensure they are able to close more leads. ### 34. Our Go-To Marketing and Sales Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Karen P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2020 **What do you like best about BenchmarkONE?** Hatchbuck gives us a fully-functioning CRM tool so that we can seamlessly integrate activities between sales and marketing as well as between multiple departments within the organization. With the ability to automate many sales and marketing functions based on trigger events, we can very efficiently and focus on keeping the channels of communication open with our clients and prospects. The ability to design custom emails, and now landing pages and pop-up ads (beta at this time) has further improved our tracking of our prospects' behavior and interests. **What do you dislike about BenchmarkONE?** I have the occasional issue with the filters. **Recommendations to others considering BenchmarkONE:** Hatchbuck gives you high-end features without the steep pricing of many offerings on the market today. **What problems is BenchmarkONE solving and how is that benefiting you?** Hatchbuck Forms has made it incredibly easy to tracking leads. It also facilitates the management of sales activity and communication between sales and marketing departments. Hatchbuck has also made the process of growing our business development team much more manageable. We benefit from the ease of reporting, quick reference to activity and easy-to-use design features and automation for email communication. ### 35. A great software with several helpful features. **Rating:** 4.0/5.0 stars **Reviewed by:** Jayme M. | Graphic Design and Advertising Apprentice, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about BenchmarkONE?** I enjoy using Hatchbuck because it is fairly user friendly but also has a ton of helpful features and capabilities. You can categorize contacts in many different ways, which is great for organizational purposes. Hatchbuck also keeps detailed statistics on every email you send out with it, and has a fantastic email builder with templates and coding options.The new features with Pop-Ups and Landing pages are fantastic, and offer even more options for our company to expand our reach and contact base. **What do you dislike about BenchmarkONE?** Sometimes the amount of features available is overwhelming and confusing, but there are several videos and articles that help remedy this issue. There are a few aspects to the software that still need some work. In the email builder, is is hard to achieve some specific results, and occasionally, image quality is depleted. The new Pop-Ups and Landing pages feature is very helpful and unique, but could use more options for customization. We had wanted to put our logo in a Pop-Up, but it was very difficult to get the right, placement and size for the image. The spam filters for Hatchbuck are also a little lack luster. We get a lot of spam contacts and it is very hard to get genuine people to sign up for things like newsletters, **Recommendations to others considering BenchmarkONE:** Hatchbuck is great for small businesses looking for a software to help keep up with contacts, create emails, and collect statistics! **What problems is BenchmarkONE solving and how is that benefiting you?** Hatchbuck makes it infinitely easier to keep track of customers and maintain contact with potential leads. ### 36. Huge for small businesses that want to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2020 **What do you like best about BenchmarkONE?** So much information - "you don't know what you don't know" and this platform will show you. **What do you dislike about BenchmarkONE?** Nothing, yet. We have only been using it for a few weeks **Recommendations to others considering BenchmarkONE:** It has been great for us, no complaints. **What problems is BenchmarkONE solving and how is that benefiting you?** It has converted leads without anyone on our team making a phone call. We are much more effective with our followup. ### 37. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Rochelle S. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about BenchmarkONE?** They have amazing customer service if you ever have an issue. Also, the way the CRM is set up is very intuitive. **What do you dislike about BenchmarkONE?** I wish they had online education about marketing and unique ways to use the CRM. **Recommendations to others considering BenchmarkONE:** Ask a lot of questions to see if it will do what you need it to within your organization. **What problems is BenchmarkONE solving and how is that benefiting you?** We do email drip campaigns, keep track of our customers, and create tasks so nothing is forgotten. ### 38. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about BenchmarkONE?** Hatchbuck is incredibly easy to use. It's intuitive enough that I could figure out how to use it without a tutorial. **What do you dislike about BenchmarkONE?** The email templates can be a little sticky to work with, but no more so than with other marketing automation platforms. **Recommendations to others considering BenchmarkONE:** Hatchbuck is a perfect tool for a small company. It's affordable and very easy to use and maintain with no support. **What problems is BenchmarkONE solving and how is that benefiting you?** We're mostly using this for our newsletter and outbound communications but are slowly moving over our CRM as well. Before Hatchbuck, we had no visibility into our customers beyond email open rates. ### 39. All In One Marketing Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ann Marie W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about BenchmarkONE?** I love how each client has a profile dashboard. It helps to keep things very organized. Also, the ability to track the journey of a client's engagement with my website really helps me to know what information that interests them. Additionally, I love the task manager feature. I can set specific tasks that are related to specific clients, and then get reminders sent to me for follow up. You will find that a client profile area has the ability to upload documents to a profile. This feature is great if you work with contracts or photographs. There are really so many features that I love, that there too many to list. Hatchbuck really is a great value for the fee, and what is most important for any product is the support. They have always been there for me and my business. I would highly recommend them and do! **What do you dislike about BenchmarkONE?** Currently, I miss having real-time chat support and hope that they go back to that. It's currently set to leaving a message, however, the support has been very good for the whole time I've been a client. **What problems is BenchmarkONE solving and how is that benefiting you?** I have been able to create an email series that can handle providing information to questions or inquiries that are the same in nature. ### 40. Hatchbuck is a SOLID Crm **Rating:** 5.0/5.0 stars **Reviewed by:** Leo W. | Senior Director Corporate Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about BenchmarkONE?** I hadn't much experience with this type of software, but Hatchbuck is very straight forward and easy to learn. I feel every time I go on there I pick up a few new skills. Being able to attach tasks to the emails being sent out, and being able to track the clicks per email has been SUPER helpful! I can say my numbers would not be what they are without this program! **What do you dislike about BenchmarkONE?** I've had some issues at times, loading lead lists. The software gives feedback as to how many were good, and bad, and why. Sometimes I don't understand what it's telling me, but I believe it's something that I will sort out with time. **Recommendations to others considering BenchmarkONE:** Look at other CRMs out there. They are all different and provide different services. There are many good ones. I feel this one is very good. I would recommend it first to anyone looking at this type of program. Based on how I was able to pick it up and utilize it effectively right away, I know it's got to be easy to use. **What problems is BenchmarkONE solving and how is that benefiting you?** Being able to reach out to all of my prospects at the same time with one click is wonderful!! I spend a block of time on the weekend prepping it, and throughout the week it sends out the content as I planned. I've been in sales quite awhile and avoided such software, but this time I decided to try it out. It's been a game changer for me! ### 41. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about BenchmarkONE?** Automated emailing with campaigns and linking to Gmail makes it easy to keep up to date with contacts **What do you dislike about BenchmarkONE?** I wish you could add a deal from the side bar in gmail. You can add a task, add notes, view activity but not add a deal. **What problems is BenchmarkONE solving and how is that benefiting you?** Campaign marketing ### 42. CRM Program Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Leo W. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about BenchmarkONE?** I've tried to use CRM services in the past, with limited success. I've been at a new job for a few months now, and we utilize Hatchbuck. With just a few tips from my colleague and I was off and going. Since then, I've been able to sort out quite a few tools that work with it, on my own, as well. The controls are intuitive and easy to use. There are many additional tasks you can take advantage of within your email templates that allow you to expedite the process of tracking email distribution, and strategically reach out to prospects. **What do you dislike about BenchmarkONE?** Some of the feedback the software provides can be a little unclear. Early on, when it would give me messages about certain contacts not uploading, I could not sort out what the issue was. Since then I've spoken with customer service a few times, always with positive results in the end. **Recommendations to others considering BenchmarkONE:** I recommend that when you are shopping for a CRM software, that you look at all the options and compare. Hatchbuck is a full featured software, and provides all the services I need to get the job done. **What problems is BenchmarkONE solving and how is that benefiting you?** Follow up with prospects after you have lost their initial attention can be difficult. Hatchbuck allows you to stay at the forefront of their mind, and with the unsubscribe function at the prospect's ready, they can decide when they will stop receiving such outreach. As a user you don't have to manually remove them, the software takes care of it for you, so you don't continue to bother folks that are not interested. ### 43. Good and agile CRM system **Rating:** 4.5/5.0 stars **Reviewed by:** Anders C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about BenchmarkONE?** Marketing automation and email templates **What do you dislike about BenchmarkONE?** Some bugs occationally occur, and some functionality missing. **What problems is BenchmarkONE solving and how is that benefiting you?** Keeping hold on clients and rememberring to contact them ### 44. Hatchbuck is an efficient marketing ally for your company. **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandre E. | Gerente de suporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about BenchmarkONE?** Email marketing capabilities are great, and undoubtedly one of the highlights of Hatchbuck, it offers numerous customization options for editing your marketing campaign emails, allowing your company to create the email exactly as you wish. But if you don't understand code and editing, Hatchbuck offers a plethora of ready-made templates, just choose which one to use. **What do you dislike about BenchmarkONE?** Slow servers, this was the main problem I faced with using Hatchbuck, sometimes when trying to do some updating or altering some work we had problem with slow servers which made the task a bit frustrating and certainly more laborious. **Recommendations to others considering BenchmarkONE:** Hatchbuck is certainly a good choice for anyone looking to improve marketing in your business, the automation it enables is excellent and email marketing is excellent and will surely help your business gain new customers. **What problems is BenchmarkONE solving and how is that benefiting you?** Hatchbuck was implemented in our company to improve our marketing campaigns and to help prospect new customers, which he accomplished very well. Hatchbuck helps us keep in touch with our regular customers and also prospect new customers thanks With the marketing tools offered, it is much easier to sell a product to an already interested customer, and Hatchbuck does it very well, making it easy for our sales teams to work, and the salesperson just has to keep the customer interested and get them to do it. negotiating with our company and thus finalizing the work that was started by Hatchbuck. ### 45. Easy for our clients to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **What do you like best about BenchmarkONE?** Love how easy it is for us to use, and our clients. There's a lot of flexibility with coding our own email templates, and love being able to save filters for lists. **What do you dislike about BenchmarkONE?** The report we like to use requires manual number input after export. **Recommendations to others considering BenchmarkONE:** Easy user interface, marketing automation, ability to code your own emails. **What problems is BenchmarkONE solving and how is that benefiting you?** Segmenting email list. ### 46. Amazing CRM system! **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Real Estate Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2020 **What do you like best about BenchmarkONE?** I love the ease of use and the reminders. It definitely keeps me notified with new tasks/reminders so I don't miss a sale! **What do you dislike about BenchmarkONE?** There are not many downsides, but I would like to see some further filtering functions. We work in an environment where we are calling nation-wide and it is very troublesome to look at time zones individually before each call. It would be very helpful to filter new contacts by time zones. **What problems is BenchmarkONE solving and how is that benefiting you?** Customer retention, notifications, email opens -- all necessary for a successful salesforce. ### 47. Centralized hub for storing contact info **Rating:** 4.0/5.0 stars **Reviewed by:** Amy F. | Senior Growth Marketing Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about BenchmarkONE?** Much more efficient than the previous platform we were using. I like the contact score and filtering options that are available to segment our contacts. It allows us to create personalized communication. I am a big fan of the user interface and the way that the platform operates. It is really easy to use and onboard additional team members. The support and check ins that we have received from the team at Hatchbuck has also been really great! **What do you dislike about BenchmarkONE?** When the platform is down and we are unable to access our contacts or use the system. Additionally, there are often times we import data and match it to a field but the data doesn't come into the platform. I would also like to develop better, more customized, automated reports. This would be awesome to have something that was sent to my email every Thursday or Friday to report to managers. It might just be that I haven't looked into the reporting feature enough. **Recommendations to others considering BenchmarkONE:** I would like to use more features but haven' worked out the best way to do so. **What problems is BenchmarkONE solving and how is that benefiting you?** Connecting the dots on our sales outreach to develop stronger, more personalized partnerships. The platform has streamlined the outreach process for all of our University partners. We are now able to move contacts from a prospect through to a nurtured lead and then create tags and groups to categorize contacts. ### 48. Bare minimum isn't even there **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about BenchmarkONE?** Using tags and automations are simple. Maybe too simple for some **What do you dislike about BenchmarkONE?** The main question should be what don't I dislike? For a "CRM & Email Marketing" tool, Hatchbuck doesn't even come close to having the basics. * Menus and UIs are sometimes incredibly hard to see because of how light EVERYTHING is (even for those with 20/20 vision) * Doesn't have reoccurring tasks for sales reps (our CRM from 1998 had that!) * Doesn't let you select a primary contact without creating a custom field yourself (again, 1998 CRM had that) * Can't even add a contact on the mobile site - and having a mobile site for our outsides sales reps was the #1 REASON we went with Hatchbuck * Reports are incredibly lackluster; some let you actually click into the report to see what contacts are on a campaign, who clicked, etc, but not all. It's a complete guessing game on what reports are ACTUALLY useful * Can't sort by user tasks from the contact or company screen * Very very VERY contact and B2C focused. We can do purchases, but can't customize anything in that space. Absolute dealbreaker for us as a B2B service company * Incredibly buggy email and form builders. Just earlier my form refused to delete a field I tried to get rid of. Then it refused to edit a field I wanted to keep and deleted it! * Forms aren't mobile-friendly, especially if embedding into a webpage * Doesn't let you handle email preferences without designing it yourself or using a different problem. The last one with email preferences was the last straw for me. You can't handle opt-downs, so if anything hits Unsubscribe it blanket unsubs them from EVERYTHING and you can never email them again. No option if they want to unsubscribe from all emails or only select lists. Every email marketing platform I've ever used has had that functionality for at LEAST the past 10 years. And if you want to create a form or use a system that CAN handle opt-downs and proper best practice opt-ins/opt-outs? Sucks, can't change the unsubscribe link in any of your Hatchbuck emails. The CRM side is incredibly underpowered and almost useless to our team, and the email marketing is "meh" at best. I don't know how Hatchbuck could ever consider more advanced drip-emails (which doesn't exist for them by the way - if you want a time delay between campaigns starting, for example, you have to manually calculate when you want the email to send. No inserting "wait 3 days." No real paths to say "if this then this" like drip emails are supposed to work. I don't ever see Hatchbuck thinking about adding features like dynamic content and advanced segmentation - which are available in similar tools for the same or slightly LESS of a price. **What problems is BenchmarkONE solving and how is that benefiting you?** Problem we attempted to solve was to give our sales team a better, more modern CRM and email marketing system that they can take on the road with them and not have to login to a clunky old license-based system. Hatchbuck somehow gave us a downgrade from our old system from 1998. Absolutely no benefits. **Official Response from Allie Wolff:** > Thank you for sharing your feedback. We appreciate you taking the time to do so as it will only help us improve Hatchbuck. If you're willing, I would love to jump on a call to discuss your experience. Erin, Hatchbuck Director of Customer Success 866-991-4888 ext. 116 ### 49. Great system, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2020 **What do you like best about BenchmarkONE?** The fact that it is easy to navigate and provides multiple ways to stay organized! **What do you dislike about BenchmarkONE?** Nothing, it is complete enough to meet all my needs. **Recommendations to others considering BenchmarkONE:** Just learning the buckets to stay organized **What problems is BenchmarkONE solving and how is that benefiting you?** Being able to put everyone in different categories makes a difference in organization. ### 50. Improved Sales process with Hatchbuck **Rating:** 4.5/5.0 stars **Reviewed by:** Diane B. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2017 **What do you like best about BenchmarkONE?** Hatchbuck has the features that CSA needs to track and manage our sales leads. We like the ability to score and then focus on the leads with the most potential. We get leads from multiple sources and Hatchbuck supports our sales process very effectively. The email marketing function is very robust. We also like the price - very affordable for a startup company. **What do you dislike about BenchmarkONE?** There is a learning curve to most effectively use the system, but Hatchbuck has a phased onboarding process and they were always available for our questions. **What problems is BenchmarkONE solving and how is that benefiting you?** Improved management and follow-up of sales leads. ## BenchmarkONE Discussions - [What is BenchmarkONE used for?](https://www.g2.com/discussions/what-is-benchmarkone-used-for) - [View BenchmarkONE pricing details and edition comparison](https://www.g2.com/products/benchmarkone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+15%3A43%3A00+-0500&secure%5Bsession_id%5D=fd169e02-a3c3-4d28-84f4-a2c14b01d0a8&secure%5Btoken%5D=4e6eb0730c79134ec8df5ba2026c23e36d4e8b7c022a5cb417b1aae0062e4c46&format=llm_user) ## BenchmarkONE Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Mobile & Social** - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top BenchmarkONE Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,153 reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) - 4.5/5.0 (1,042 reviews) - [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) - 4.4/5.0 (938 reviews)