It is a great service for review management Review collected by and hosted on G2.com.

The amount of time between requesting a campaign and the reviews showing up on site. By the time i go through the process of nominating an item and go through shipment and reviews, we are often sold out already or movfed on to a new priority. It should not take a month to receive a fuffilment file back. The timelines provided are also often unfair as it allows for weeks of time on the Bazaarvoice end, but then we are often expected to ship our items (sometimes hundreds of packages) in a matter of 5 business days. The process of adding items into the catalog has also become incredibly time consuming in the past year since we are no longer able to do so by Excel doc upload. The website is clunky and time consuming. It is hard for us to add each item individually rather than a bulk upload. Review collected by and hosted on G2.com.

I like the platform and how easy it is to access the data in the platform. I also appreciate the quick repsonse time from anyone I email asking for help. I've chatted with a few different team members and different teams, and they have all been super helpful and quick with responses. Review collected by and hosted on G2.com.

The seeding program was not as quick and seemless as I had hoped. It took much longer than I was told (4-6 weeks) and was a bit confusing to navigate. I don't love the platform for the seeding program and don't think it is super user friendly. I also was not sure when our product arrived at bazaarvoice - was not given a confirmation that our product arrived. I think it would be easier to track if there were emails sent directly to me with updates, as well as updating the platform. Overall, a little disappointed in the seeding program. Review collected by and hosted on G2.com.

What isn't to like - the customer support is fantastic Bazaarvoice have been attentive from the moment we did our integration through to BAU, we have had constant support. We are especially happy with the ease of syndication which is important for our brand with a presence across a number of marketplaces globally, and the fact the syndication goes both ways, helping the volume of reviews online giving us good insights into how customers feel about our products. It was also an easy way of introducing UGC into our sites as the implementation happened at the same time and we are totally in control of what flows through along with the pages it displays on. Review collected by and hosted on G2.com.

The cost is higher than some other tools and I spend time justifying the expense. We also haven't introduced other products they offer due to pricing. Review collected by and hosted on G2.com.

It syndicates product reviews to retailers; sometimes. Review collected by and hosted on G2.com.

We've had nothing but issues with our syndication catalog. Every three months its another major problem; product reviews missing at retailers, not importing new reviews into the network, fighting with our UGC platform... If I could choose to not use BazaarVoice at all, I would, but unfortunately they have a monopoly on the syndication / Q&A piece with the major retailers; Target, Walmart, etc. If this monopoly is ever broken by another provider entering this space, I would be switching away from BV immediately.

And to top it off, even in the rare instance that our syndicated reviews are working properly, BV has the worst, least intuitive user interface of any SaaS software I've ever used. Everything is fragmented and separated into different modules on the website, so you're constantly jumping back and forth. Even within the individual modules, data is poorly displayed and laid  out in a way that makles basic tasks exceedingly difficult. And my biggest annoyance is the fact that there's no way to clean up the catalog after 10+ years of new products, discontinued products, changing product feeds, changing web store software; I have literally hundreds of duplicate products in my catalog and there's no way to remove them or clean it up; it's nearly impossible to make sense of which products in the catalog are the current ones, and which are legacy. I've asked several times if there's a way to clear it all out and start fresh with a reimport and been told no each time. Review collected by and hosted on G2.com.

The comprehensive network of retailers that review syndication is possible at. Review collected by and hosted on G2.com.

Once things are set up they seem to run themselves pretty well, however if edits need to be made it's difficult to know where to start. Review collected by and hosted on G2.com.

The support team is very helpful, informative, and responsive which is helpful for people who are new to handling BazaarVoice. They seem very eager to help and with the added support pages and free webinars that are provided, there are many opportunities to learn more about how to manage the platform. Review collected by and hosted on G2.com.

I think review syndication issues can be tricky and require a lot of manual work when I believe if we are paying for a service, we should receive more assistance. There is a lot of back and forth about who needs to be reached out too which can be frustrating when trying to solve syndication issues. Review collected by and hosted on G2.com.

The ability to respond to customers reviews either to thank them, or gather feedback to improve products or future developements.

Being able to gather additional reviews with the sampling programs, is a great asset. If a product isn't performing as well as others, we sample out to generate more positive reviews, which generates more confidence in the brands leading to increases in sales. Review collected by and hosted on G2.com.

Sometimes the setup of new connections can be a pain. Review collected by and hosted on G2.com.

I like how the BazaarVoice dashboard is user-friendly and easy to navigate through. Our account director has been great with customer support and answers my questions in a timely manner. Review collected by and hosted on G2.com.

I do not necessarily like the "custom reports" function in the dashboard. I would prefer if there was an easier way to get raw data so I can add more personalizations (i.e., pivot tables, graphs, etc). Review collected by and hosted on G2.com.

Great people and results! Proven track record and Sucessful solutions to better serve your customers. Review collected by and hosted on G2.com.

Too broad in spectrum and easy to get lost in their process. Review collected by and hosted on G2.com.

The concept of using Bazaarvoice is great. Everyone wants an easy way to collect reviews and show customers the value of your products. Review collected by and hosted on G2.com.

There were two things that made Bazaarvoice a less than positive experience. The first was that it took months to integrate with our systems. When we contacted Bazaarvoice to request help and move forward with their service we were put into a loop that repeated itself but was of no use in actually helping us. Our President had to get involved and elevate the situation to get a useful response for Bazaarvoice. Second, and I'm not sure Bazaarvoice can control this but we saw some negative reviews from the "influencers" but it was obvious from the review that the influencer never bothered to read or follow the user instructions. It seems like we literally paid to get a poor review from someone who is collecting a pay check by opening packages and writing three lines of uninformed text. Review collected by and hosted on G2.com.