It is user friendly and very easy to keep track of all reviews coming in. Review collected by and hosted on G2.com.
I do not like that we cannot respond to reviews that were left before activating our account. Review collected by and hosted on G2.com.
Bazaarvoice does a great job of gathering reviews across many different platforms so we can spot product issues, engage with customers, and optimizing our product listings. Review collected by and hosted on G2.com.
Some of the downsides is that it is difficult to build the product catalog and I occasionally need to reach out to our account manager to resolve issues with syndication. Review collected by and hosted on G2.com.
This tool is great for UGC rights management and UGC asset library - easy to use and easy to integrate, we use it daily for this function. Customer support tends to be fairly responsive as well. Review collected by and hosted on G2.com.
Social scheduling is a bit clunky and analytics were lacking compared to some other options, so we ended up moving away from scheduling and analytics on this platform Review collected by and hosted on G2.com.
We have had a great experience utilizing Bazaarvoice for sampling campaigns, including the social commerce integration to garner UGC. We run campaigns roughly monthly. The communication with the support team is easy, and they always respond in a timely manner. Review collected by and hosted on G2.com.
Previously, all campaigns were managed through email threads, which made it difficult to keep track of overlapping timelines. However, Bazaarvoice just launched a new dashboard where all campaigns can be initiated and monitored. It is much easier to track the progress and review the content that has been submitted. Review collected by and hosted on G2.com.
Easy to respond to customer reviews and inquiries.
Able to edit answers as needed especailly if we have addtional information to share to our customers and potential customers. Review collected by and hosted on G2.com.
When our product does not populate under Bazaarvoice.
When it over populates product that is not ours due to similarities of brands.
Not able to filter when some same customers post duplicate inquiries. Review collected by and hosted on G2.com.
Hi Lee Ann, appreciate your review! Your feedback matters. Feel free to contact your account team with any further feedback or any questions. We're here to keep your experience fantastic! Thanks once again!
I like that we are able to share our reviews with our customers on our own website, but also across a variety of our third party retail partners. It makes the process seamless for us, and a better experience for the customer. Review collected by and hosted on G2.com.
It is definitely costly to use, and you really need to also invest in reviews generation. The team was sometimes hard to reach when getting everything launched, but things have been good since then. Review collected by and hosted on G2.com.
Really.. nothing. Some CS reps are helpful. Tech onboarding needs so much work though. Just awful. Even my seasoned developer has had issues understanding what's needed and that really confusing knowledgebase. No thanks.. Begging my company to change providers. Customer support is okay, but not if it's technical. Review collected by and hosted on G2.com.
Knowledgebase is so confusing. Technical onboarding is not helpful. Onboarding a new product takes months longer than planned... and we've only got a few products. I can't imagine how bad it is for companies with hundreds of products. I would never recommend BV to anyone. Also, the interface is basically from 1998. It's not user-friendly, it's clunky and we've been asking for updates for years and it takes them years to update anything. They had a popup on their login page from 3 years ago. Reporting is sad. Review collected by and hosted on G2.com.
We're genuinely sorry to hear about the issues you've encountered, and we want to make things right. To better assist you, we kindly ask you to email: programs@bazaarvoice.com, as your review is anonymous. We can then identify your account and provide the appropriate support.
Your satisfaction is our priority, and we look forward to helping you once we can connect your feedback with your account information.
Thank you for bringing this to our attention.
Seamless ability to target and fulfill large amount of sampling for reviews and high-percentage of participation for our reviews. Review collected by and hosted on G2.com.
A bit expensive. All of our syndicated reviews are artificially lower because star-only reviews are not syndicated, only ones with text and images. Review collected by and hosted on G2.com.
Not much. I only use it to answer questions these days. Review collected by and hosted on G2.com.
Everything but mostly just signing in is a pain. Review collected by and hosted on G2.com.
I like that bazaarvoice syndicates reviews to retail Review collected by and hosted on G2.com.
The UI is clunky and difficult to navigate. There's a lot of pages and features not explained well. The support team is slow to communicate with. Review collected by and hosted on G2.com.