Barracuda Email Protection Reviews

Barracuda Impersonation Protection has been a great purchase for our university. Previously, our faculty and staff were getting many spoofed emails..........and many of them appearing to come from C level executives, including President and CFO. Even though we mandate training, we still wanted a backup protection.

Since implementing IP, the overwhelming majority of these spoofs get caught and the end user never sees them, other than an email notifaction that Barracuda had intercepted a rouge email. Review collected by and hosted on G2.com.

There haven't been a lot of downsides to the platform............other than we have had several false positives. It is a platform that you want to keep a regular check on. Review collected by and hosted on G2.com.

- It appears to prevent a good deal of unwanted email from reaching our end users.

- It removes the emails from user inboxes after identifying them as fraudulent. Review collected by and hosted on G2.com.

- It is named "Impersonation Protection," but as far as I understand it, it also blocks general phishing attempts and scams as well. The name of the service leads one to the inference that it is more limited in scope than it actually is.

- Also, with "Impersonation Protection" in mind, I want to note that it has in times past allowed fraudulent emails through which displayed our president's name, but was from a gmail address or other email domain that was not our own. I would have expected it to do better than that given that it should be able to see the names of people in our company and compare those to emails that pretend to be from people of the same name. I will say that this specific issue has not presented itself particularly recently, so it may have improved over time.

- It does miss some emails that I really feel it ought to be capable of remediating. Things like some fake docusign emails or emails with "attachments" that are really just a picture of an attached file in the email. I think some of these are just using images to get around spam filtering which is an old and well-known technique in my mind.

- I also tend to feel like some of the emails that it blocks should be getting filtered out by the "regular" Barracuda filtering and shouldn't need to be remediated by the Impersonation Protection service specifically. I can't be objective about it however. I just think some of the scam emails for example, should be detectable by the regualr spam filtering.

- The process for reporting missed emails is fine, but I feel like those should be going to an email address that reflects the current product name, rather than the old "Sentinel" name.

- I feel like there ought to be logs available which would show every email that Impersonation Protection has reviewed. I can only see which ones have been remediated.

- It seems like many of the emails that get categorized as "impersonation" are really just spam, scam, or general phishing; not impersonation specifically. Review collected by and hosted on G2.com.

The customer support is always quick to respond, easy and friendly to work with. If there is something you can't find in the documentation or are having trouble with, they can answer your questions and help get it taken care of. I also really like the digest reports are customizable and can allow users subject only view of blocked/quarantined messages. Review collected by and hosted on G2.com.

It is difficult to understand the priority or order of operations on different rulesets. It could be more beginner friendly in terms of where certain settings are buried or searchable for specific settings. The product seems geared towards Office 365 users so if you are not on Office 365 your use case may be slightly more limited. If you don't wait several seconds for the page to fully load it will wipe out your search but there is no way to time this loading (no progress bar and it doesn't stop you from typing) Review collected by and hosted on G2.com.

We have been using Barracuda Impersonation for 6 months, and the at-a-glance visibility it gives us into the state of our user's accounts is invaluable. Already it has stopped several account take over attempts, by alerting us when an account was being accessed from outside the country or when rules were being created for an account. The easy to use step-by-step account review has helped us verify nothing malicious has gone out of our user's accounts, and clamp down immediately when an alert goes off.

We were able to set it up in 15 minutes and were up and running checking all our user's connectivity for the past month on the same day. Connecting it to M365 was a breeze, and it uses robust connection APIs. We use this every day.

Barracuda support has always been just a phone call away, and they always have answers to all our communication questions. Review collected by and hosted on G2.com.

It would be fantastic if it played a larger role within the M365 ecosystem. Micorosft has a larger ID Threat Protection platform, but it's cumbersome and difficult to get going, and requires advanced licensing.

Barracuda gives us some of that functionality, but additional reporting like device compliance, or additional user Identity metrics would be extremely helpful. Review collected by and hosted on G2.com.

It definitely works. It's dead simple to set up and another layer of protection that reduces the number of scams reaching inboxes. Review collected by and hosted on G2.com.

There are a lot of false positives. I'm not entirely convinced of its usefulness Review collected by and hosted on G2.com.

It's nice not to get a lot of NSFW emails coming through. The thing I like most about using Barracuda Email Protection is that when my email server goes down, it queues up email we've received and can do so for 72 hours. The other thing I really like is that I can re-release emails if something happened during the transmission from Barracuda to our on-prem email server. Review collected by and hosted on G2.com.

Every once in a while we go through a period of getting a ton of spam emails until the system catches up with their scanning. In those times I have to spend a lot of time marking things as incorrectly delivered. Review collected by and hosted on G2.com.

It's so simple to search for email! I work at a law firm, so we're constatly being asked to find this or that email. Barracuda provides easy to understand instruction, which can get a beginner up to speed quickly. The web interface is layed out well and the controls are intuitive. We've been using Barracuda for years, and wouldn't go with anyone else. Also, customer service is top notch. Review collected by and hosted on G2.com.

There are some rules to searching that you need to know before you get started. For instance, putting all of your "or" searches before the "and" searches. This is really the only reason we've needed to contact customer support. This should be made more obvious on the search screen. Review collected by and hosted on G2.com.

It's a powerful tool for any team, there are a lot features that we were able to leverage. I love the integration of all the products, it provides peace of mind and insight. It's the best solution for large companies. Review collected by and hosted on G2.com.

It would be very help´ful if all reporting configuration was under a single interface, their admin system was a bit complicated to understand. Review collected by and hosted on G2.com.

The Spear phishing protection parts of this alone has reduced the amount of time spent tackling email by drastic amounts and I use this every day. Use and administration is easy and the ability to gain information to further investigate the email is great. Support calls to Barracuda are always quickly answered, and has been great. We used support services for integration and it was aq uick and easy implementation. Review collected by and hosted on G2.com.

I wish the account takeover parts had better information, however I understand that this is also at the mercy of Microsoft and 365 so it's still much better than what we had previously. Review collected by and hosted on G2.com.

As a school district we were receiving many impersonation emails a month. users could not tell the difference sometimes. After we signed up for barracuda Impersonation Protection it pretty much stopped. Once and a while an email gets through but it's not a very good impersonation and users can tell the difference. Review collected by and hosted on G2.com.

There is not anything dislike about it. I really like barracuda products. Review collected by and hosted on G2.com.