Hi there Keith,

Thanks for your review,

We're glad to hear that we have been able to help your business convert.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

Please get in contact with us directly for support.

Kind regards,

The Bark Team

Hi there,

Thanks for your review and further feedback about Bark.com, we will escalate this internally.

All of our pricing is set based on the monetary value of the job as well as the heat of the lead. We are not a commission based system and therefore do not take a cut of any money you earn or repeat business you win. Our role is to provide professionals with the opportunity to convert more business. We are a cheaper alternative for smaller businesses than using PPC, Google AdWords and other forms of online marketing. As such our prices are carefully configured to take all these factors into account.

Please email team@bark.com should you require any more information or help making the most of the platform.

Kind regards,

The Bark Team

Hi Jerry,

We're very sorry to hear you feel this way, but we refute the claims that you have made against our business.

Firstly, we do not claim to offer monetary refunds. It is stipulated on our website that our Get Hired Guarantee is the offer of all credits returned one more time for free if no work is converted using a starter pack of credits. We also stipulate this in our Terms and Conditions.

Bark.com is an open public platform where customers can detail what help they need, and in turn, professionals can filter out any leads that do not suit them - such as low budgets. This is how they can ensure they are being matched with the right kinds of clientele for them. If you need any help with this, please contact us at team@bark.com.

For your reference, all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We usually find that customers don't respond when they have hired, or are considering hiring, another professional. As such, we find that responding to leads quickly gives professionals a higher conversion rate.

We are sorry to hear that our Customer Success Agent had to disconnect your call. We do not have access to your account details here, so please contact us at team@bark.com with the details and we will investigate internally. However, please note that agents are instructed to end calls where they are being abused or encounter threatening behaviour.

We successfully help professionals achieve a 1 in 5 conversion rate across the board, so please view our Help page for all of our best practice tips to success.

Kind regards,

The Bark Team

Hi there,

We're sorry to hear you have had a negative experience using the platform.

All of our pricing is set based on the monetary value of the job as well as the heat of the lead. We are not a commission based system and therefore do not take a cut of any money you earn or repeat business you win. Our role is to provide professionals with the opportunity to convert more business. We are a cheaper alternative for smaller businesses than using PPC, Google AdWords and other forms of online marketing. As such our prices are carefully configured to take all these factors into account.

Please get in contact at team@bark.com should you require any more information or help making the most of the platform.

Kind regards,

The Bark Team

Hi Fernando,

Thank you for taking the time to leave a review about your experience with Bark.com. We appreciate your feedback and are sorry to hear that you did not receive as many leads as you were hoping for.

We understand that every service provider has unique preferences for the types of leads they receive, and we do our best to match our leads to the preferences you have set up in your account. However, it is possible that some leads may not perfectly align with your preferences or that there may be fewer leads available in your particular service category or location.

We recommend that you review your lead preferences in your Bark.com account and adjust them as necessary to receive leads that are more tailored to your needs. Additionally, we encourage you to reach out to our team at team@bark.com if you have any questions or need assistance with your account. We are always happy to help and are committed to ensuring our service providers have a positive experience with our platform.

Best regards,

The Bark Team

Hi there,

We're very sorry to hear that you haven't had a positive experience using our platform.

We can assure you that all leads are screened by an automated system, and we have a Credit Return Policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team

Hi Daniel,

We're very sorry to hear that you haven't had a positive experience using our platform, and that you feel as strongly as you do about our leads.

We heavily invest in our Google AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in London and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals.

We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

In order to look into a lead for a credit return, we would just need the name and the issue you had with the client. We also need to know why you believe this should be a credit return so we can investigate the lead correctly.

Please email this directly to team@bark.com for the next available agent to look into!

We would also be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team

Hi Francis,

Thanks for your review, and for providing further feedback on questions you would like prospective customers to answer, when placing their requests.

We will pass on all feedback directly to the relevant team.

Please email us at team@bark.com should you require any support with your account.

Kind regards,

The Bark Team

Hi there,

We're sorry to hear that you haven't had success with us as yet, however we refute the claims you have made against our business.

All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We usually find that customers don't respond when they have hired, or are considering hiring, another professional. As such, we find that responding to leads quickly gives professionals a higher conversion rate.

We would be happy to help you make the most of our platform - please email us at team@bark.com.

Kind regards,

The Bark Team

Hi Joshua,

We are sorry to hear that you received poor customer service. We take pride in providing excellent customer service and it is deeply concerning to hear that we have fallen short of your expectations.

I would like to assure you that we take your feedback seriously and we are committed to improving our services to ensure that this does not happen again in the future.

Bark.com allows up to 5 service providers to respond to each lead for a few reasons.

Firstly, having multiple providers respond to a lead increases the chances that the customer will receive a quote that matches their requirements and budget. Each provider has their own unique approach and pricing, so offering the customer multiple options can help them make an informed decision.

Secondly, it promotes healthy competition among service providers, which can result in better pricing and quality of service for the customer.

Finally, Bark.com's system is designed to prevent over-saturation of leads, ensuring that service providers have a fair chance to respond to leads and secure work. By limiting the number of providers who can respond to each lead, Bark.com can manage the flow of leads and ensure a balanced marketplace.

We would love to still help you make the most of Bark.com like many of our other professionals. Please reach out to us directly at team@bark.com with details so we can assist.

The Bark Team.