Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 28

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SP
Medicare Sales Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

Balto has been very helpful at keeping me on track, and Balto let's me know if I miss something Review collected by and hosted on G2.com.

What do you dislike about Balto?

I haven't noticed anything that I dislike about Balto Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Making sure that I touch on the value statements Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Shelley,

Thank you for your review! Our team largely appreciates your feedback. We are thrilled to know that Balto keeps you on track during your work calls, and we are happy to hear that you see value in our product features. Please let us know if there is anything on our end that we can improve on to get your rating up to 5 stars. We intend to surpass your expectations even further in the future!

Team Balto

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LS
Insurance agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Following the checklist makes me have peace of mind that I'm not forgetting or skipping what's required for me as a rep to ask Review collected by and hosted on G2.com.

What do you dislike about Balto?

There's not really much to not like its a program that helps Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

The reminders and call elements Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Luis,

Wow, thank you for your wonderful review! Our team is thrilled to hear that you are seeing great value within our Real-Time Guidance checklist features. Balto is made to be an agent's best friend and give you that peace of mind. We intend to surpass your expectations even further in the future!

Team Balto

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Verified User in Insurance
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I follow the flow and it helps me get rid of some of the stumps of introducing myself and the purpose of the call first few minutes Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it does not read my voice and skips over a few steps, or it does load the next step. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It's good at reminding me of the steps I have forgotten, and if there are any objections, I can click on rebuttal for a fast, easy response. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are glad to know that you are finding our Real-Time Guidance features valuable during your calls. We intend to surpass your expectations even further in the future!

Team Balto

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JE
Customer Service Representative
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love that Balto brings up relevent documents to the situation you are discussing with your customer. I also enjoy that Balto 'lights up' green when asked all verifying questions/completed tasks. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I do at times think the documents that are brought up are sometimes unhelpful as well as the links occasionally not working or bringing me to an incorrect page. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

N/A Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Remembering to ask my underwriting questions as well as specific verbage that I need to hit. I think when it does bring up correct documents, it makes the research process much quicker. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jordan,

Thank you for taking the time to share your feedback about Balto! We largely appreciate your review. Our team is thrilled to hear that you are enjoying our gamification features such as the green signals when completing steps within the playbook. We had a software release that has limited the number of pop-ups, please ensure you are on the current release! We intend on surpassing your expectations even further in the future.

Helpful?
Share
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Donnie O.
DO
IT Development RPA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that it helps our employees improve and change habits with a call when speaking to a customer, and i have many ideas I'm hoping can help other companies and Balto so we all can continue to grow as partners. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I have nothing yet only because I communicate with staff on issues and or ideas, and they are excellent at working and getting things fixed or updated to show again their significant improvement in what it can do and an unbelievable no end in site as to where Balto will go. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I'm helping by giving feedback to help Balto as we continue to be on a path of growth and a journey we together as partners can help close the communication gaps. Even in the way we caoch our employees by giving great dashboard and data access in an organized, understanding and explainable to an employee, so they can make changes and see their score change in real-time for an employee to better stay on company KPI track for success. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Donnie,

Thank you for taking the time to share your feedback about Balto! We are so thrilled that you were satisfied with our services and our team! It is so wonderful to hear that Balto is able to help your employees and that you are seeing a true improvement in the agents. Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We intend on surpassing your expectations even further in the future and are excited to keep working together in order to build a stronger application!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto's great! It always keeps me on track during my calls, and helps me come up with great things whenever my mind blanks out! Review collected by and hosted on G2.com.

What do you dislike about Balto?

At least with how we have it set up, it can also feel overwhelming at times, just due to the amount of help Balto can provide, with the wide range of options. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is great at helping me keep the conversation going with clients, along with avoiding those pauses when I forget and fighting rejections as they arise. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for taking the time to share your feedback about Balto! Our team is thrilled to know that Balto is a second mind for you during your calls and that it allows you to keep the natural flow of conversations. Please feel free to reach out to your Balto account executive, as they will gladly assist you through all features that you have questions about! We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
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CS
Medicare Outbound Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I great to have different suggestions when it hears keywords in a converstion. It helps keep the conversation flowing when I stumble with my words. It is also real-time responses and intuative, its a great app to help you along during a call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I would love to be able to move some of the areas around or change the theme of the app. If I struggle more with objections, to have that on the top of the list during a call would be great. I also would like to change the theme colors of the app window; so that it will stand out from my other opened windows. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps to keep me on track with the call; it's a great visual to have a checklist on my screen to keep control of the call. The most beneficial outcome of using Balto is how it helps create a habit of asking great questions to get the answers we need. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hi Cyndi!

We are so thrilled to hear that you are enjoying Balto! It is our primary goal to provide ease of use with our products therefore we will take your great suggestions into consideration.

Helpful?
Share
Admin Approval Link
Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

This program makes is super easy to find coaching areas, live listen and then even go back and track specific parts of where and how you coached! I love this program so much!!! Review collected by and hosted on G2.com.

What do you dislike about Balto?

There honestly is not anything that I do not like about BALTO. This program is AMAZING!! Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

BALTO usage within my organization has drastically increased our successes when followed by the agents, and used by supervisors for coaching. Absolute best program I've ever used in this business! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am able to catch my agents LIVE in the moment when I live listen. BALTO makes it easy for me to visibly show my agents exactly where they are missing opportunities, often times, they will say, oh, I am saying this, it just isn't picking it up, or something along those lines. I can show them exactly where they are and aren't hitting the script, and then easily copy and paste the call ID and pull to listen on the spot. Makes coaching life super easy!! Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for writing such a wonderful review! We are so thrilled to hear that Balto is helping you find coaching areas. We intend on surpassing your expectations even further in the future!

Team Balto

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Salima E.
SE
Benefit Advisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto keeps me in check and in compliance Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is nothing that I dislike about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

compliance Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Salima,

Wow, thank you for your positive feedback and review! Our team appreciates all of your feedback as we strive to maximize our customer satisfaction. We are glad to know that Balto keeps you on track and compliant throughout your workday. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

Balto is a great program that allows me to see anything that has been missed during the call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it doesn't register what I am saying. Most of the time it is a perfect resource. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

All of my needed updates. Review collected by and hosted on G2.com.

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