Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 27

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JM
customer service insurance supervisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

That balto really helps out with the quality of service we provide. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it doesn't listen to the words you say. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

That we don't forget to verify underwriting questions. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Jonathan,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto has helped you with the quality of service you are providing. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
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RS
CUSTOMER SERVICE SPECIALIST
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

VERIFICATION OF OF THE UNDERWRITING QUESTIONS Review collected by and hosted on G2.com.

What do you dislike about Balto?

DOES NOT ALWAYS TAKE IN TO ACCOUNT THE HUMAN FACTOR Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

NONE NOTED Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Ray,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto helps you verify that questions asked. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

It gives you good recommendations that's related to your conversation. It keeps you on track without interrupting your conversation or train of thought. Very helpful! Review collected by and hosted on G2.com.

What do you dislike about Balto?

There's nothing I can think of that I dislike. I haven't ran into any problems when using balto. I cant think of anything that would make it better at the moment. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It solves the problem of staying compliant. It gives you a list of required statements and other recommendations for related conversations. It solved the problem of not knowing what to say next. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review! Our team is happy to know that Balto keeps your phone calls on track without interrupting your train of thought and makes compliance easy. We appreciate you taking the time to let us know about your experience with Balto, and we intend to surpass your expectations even further in the future!

Team Balto

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DW
Licensed Insurance Agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto hears both mine and my clients' responses. Review collected by and hosted on G2.com.

What do you dislike about Balto?

With my recent role change, it's been rough updating with the correct info, like outbound voicemail phone number. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Rebuttals and overall call flow. I've struggled with that, and though Balto is a guide dog, it's a beast with the info from SEPs to rebuttals, etc Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Deric,

Thank you for your review and feedback. We are so excited to know that Balto helps you with rebuttals and that you see value within our product features. Balto is made to be an agent's best friend! We intend to surpass your expectations even further in the future!

Team Balto

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LU
Medicare Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

The predictive responses are helpful when speaking to a client. It's helpful and lets you know if you're on the right track. It's a very cool trait about this application. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It did take a little while to get used to looking at the little window while going through our script and flow. So this does take a little bit of trial and error to get the hang of. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It definitely helps with compliance and making sure I'm saying the right things. It's super helpful to keep us doing the right thing and helps us even when we trip over our words Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Lindsey,

Thank you for writing such a wonderful review, our team largely appreciates your feedback! We are glad to know that you are enjoying the Balto Real-Time Guidance features, and we intend to surpass your expectations even further in the future.

Team Balto

Helpful?
Share
Admin Approval Link
SR
MSR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

helps me stay on track and always gives me good information when I'm drawing a blank Review collected by and hosted on G2.com.

What do you dislike about Balto?

honestly, it works pretty well; it's always pulled up on my screen, ready to go Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

keeping up with my conversations, to help me Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Shayna,

Thank you for your review! Our team largely appreciates all of your feedback. We are thrilled to know that Balto helps you stack on track and is there for you in your make-or-break moments; we want Balto to be your best friend at work! We intend to surpass your expectations even further in the future.

Team Balto

Helpful?
Share
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OC
Insurance Service Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love the confetti at the end,the way to give and ask the quetion on a proper form help to kee the call on a high level. Also helps to mantain the check pionts and memorize all the information we need on every call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes the complete computer got slow but its once in a while, after that the complete app its great. I absolutely recomend to use it to my partners because its easy to complete the procees. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

A great help I've been received with Balto is the Cancelatoins using balto the calls always get smooth and confident, I really love the experience of having balto as my check point. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Oliver,

Thank you for your review, our team largely values your feedback! We are thrilled to hear that you are enjoying Balto's script and confetti features. We had a software release that has improved response times, please ensure you are on the current release if you run into a slowdown again. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
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KB
Medicare Sales Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like the suggestions and talking points Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dislike that my balto doesnt light up anymore Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps me when I draw a blank. It gives me suggestions to say and I like to give it a look over to make sure I'm asking everything I need to be Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Katie,

Thank you for your review, our team largely values your feedback! We are glad to hear that you are enjoying Balto's dynamic prompt and checklist features. We want Balto to be your best friend at work! I have referred your feedback about the light-up feature to our support team for them to take a further look.

Team Balto

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JC
Licensed Medicare Sales Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

BALTO is a great scripting tool used as a guide for making outbound sales calls and receiving them. It flows smoothly from the introduction, thru building rapport and helping you close more sales. Many guides and documents are saved within the script that can help you access the information needed to sound more knowledgeable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing, it is very customizable and easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Balto:

Sales agents of any kind that do business over the phone need this important tool to help guide you through a successful sales call and earn more customers. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

answers questions about enrollment periods, overcoming sales objections Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello John,

Wow, thank you for such a wonderful review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that Balto helps you with the natural flow of the conversation and keeps you on track! We intend on surpassing your expectations even further in the future.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that it helps me with escalated calls and what the next steps are to descalate the situation. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I don't like that there isn't a spanish balto checklist. I would like to recieve Balto points for my Spanish callers too. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is helping me with required questions and it benefits me by passing my audits. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Wow, thank you for your wonderful review! Our team is thrilled to hear that Balto helps you take control over a call and de-escalate it when needed. We want Balto to be your best friend at work! Balto recently released a Spanish solution that provides the most effective Spanish playbooks in real-time. To learn more, please visit: https://www.balto.ai/spanish/

Team Balto

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