Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 26

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Alternative Dispute Resolution
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto is able to listen to my phone calls and create pop-ups containing relevant information on the fly. This saves me a lot of time and streamlines my work. Balto is far superior to its competitors. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto lacks a lot of customization options that I would like and does not seem to have an easy way to pin important items for easy locating. I would like to see improvements in this area. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is saving my company large amounts of time with its intelligent design. It proves employees with important reminders and allows them to access information in an easily digestible format in a very short amount of time. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello,

Thank you for your wonderful review! Our team is thrilled to know that Balto is saving you time and streamlining your workflow. We want Balto to be your best friend at work! We have referred all of your product feature feedback to our engineering team and encourage you to utilize the custom colors and confetti options to further customize your Balto app. We intend to surpass your expectations even further in the future!

Team Balto

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SM
Booking Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto has allowed me to connect with the client but not lose where I am at in the script, so I can make the best sale possible. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it's slow and lags a little bit and doesn't always catch up with me. A few glitches here and there. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Keeping me on track, helping when a client starts talking and then I lose where I was at in the script. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Sara,

Thank you for your feedback and review! Our team is happy to know that Balto enables you to make a further connection with your client, and keeps you on track and compliant in the meantime. We want Balto to be your best friend at work! Network and desktop speed can vary at times, we have referred your feedback to our engineering team to take a further look.

Team Balto

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JJ
License Agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

For one I love the pop ups & conversation on hand, I also really enjoy the clickable checklist pop ups to continue where you left off!! Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dislike the time fram in between the pop ups & having to ask my supervisor to swap my scripts depending on calls .. but still love it Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

BALTO Is solving my confidence in the path of conversation, staying true to the agenda & having the convenience of jumping back on the path of the conversation Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jaquan,

Thank you for your valuable feedback about Balto! Our team is happy to hear that you are enjoying and utilizing Real-Time Guidance features during your calls. We are thrilled to know that Balto is making you more confident and is unleashing your performance. We intend to surpass your expectations even further in the future!

Team Balto

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EV
Licensed Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The thing I like best about Balto is that it is very accurate! Review collected by and hosted on G2.com.

What do you dislike about Balto?

There's nothing that I don't like about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I don't have to guess what to say when a call comes in. I just read my script & take off from there. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Evelyn,

Wow, thank you for your positive feedback! Our team largely values your reviews. We are happy to know that Balto takes out the guesswork from your conversations and does so accurately. We intend to surpass your expectations even further in the future.

Team Balto

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Nicole M.
NM
Licensed Insurance Agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like how it gives me just what I need to say to ensure I remain compliant. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I dislike when it does not catch what I am saying after I have already hit a Balto point. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Changing the way things are said and what order they are said in. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Nicole,

Thank you for your review and feedback about Balto! Our team is thrilled to know that Balto helps you stay on track and compliant throughout your calls. We hope to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
KB
Customer Service Specialist III
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like that it is simple and that even if you know what to ask, the checklist keeps you in check. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I wish it could tell that you do not have to ask certain questions on the policy because you are being penalized for something that is not required. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I think Balto is solving accountability and keeping the checks and balances in check. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Kimberly,

Thank you for your review! Our team truly values all of your feedback as we strive to maximize our customer satisfaction. We are glad to hear that you find Balto easy to use during your work days. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

It helps a lot with different ways to communicate the same idea. That way, if you are unsure of what the appropriate verbiage is, Balto will help you out. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes my playbook will change on its own. Balto may show the script from another department. I am not sure where this issue comes from Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

When I am not sure how to explain, Balto always has verbiage suggestions. Review collected by and hosted on G2.com.

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Helpful?
Share
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Destiny H.
DH
Licensed Health Insurance Agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Blato has allowed me to be more confident, and successful when speaking to my clients. I love the fact that it's real-time, lets me know what I've said, and gives me extra key points. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It's hard to dislike software that maximizes your success. However, at times the pop-ups for key points, or additional information that display used to throw me off, however I am well used to it now. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Knowing what to say, being able to practice, being able to overcome any client objections. Balto has allowed easier access to sources and tools needed in order to meet the minimus requirements of our company's call flow. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Destiny,

Thank you for your wonderful review of Balto! Our team is thrilled to hear that Balto is helping you be more confident and successful on your calls along with providing you easy access to sources in real time. We intend on surpassing your expectations even further in the future!

Team Balto

Helpful?
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Admin Approval Link
JM
Insurance Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Lights up when you've said specific phrases Review collected by and hosted on G2.com.

What do you dislike about Balto?

pop ups sometimes don't apply and you have to X them out to see the previous screen Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

making sure I stay compliant with disclaimers Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jessica,

Thank you for your review! Our team truly values your feedback as we strive to maximize customer satisfaction. We are glad that Balto ensures you stay compliant throughout your calls with our prompt features. Regarding your popup feedback, we are pleased to inform you that our engineering team is actively working on making those improvements. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

you can remeber your verification questions Review collected by and hosted on G2.com.

What do you dislike about Balto?

That you have to say the senteces exactly how they are written Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

that it closes and you need to keep opening when you lock up screen Review collected by and hosted on G2.com.

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