Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 25

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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Video Reviews

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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RO
Customer Service Specialist II
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like the Badges! It sure motivates to do your best everyday! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it reconnects in middle of call, but I think that more of a internal system issue than Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It is solving my highlights of script that we are required to say. Very beneficial for me and company as well. So Productive! Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Roberta,

Thank you for your review! Our team largely appreciates all of your feedback. We are so excited to hear that the Balto badges motivate you throughout your workday and that the scripts keep you on track and compliant. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
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Admin Approval Link
SD
Customer Service Rep
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Very friendly app to work with, easy to reach helpful information Review collected by and hosted on G2.com.

What do you dislike about Balto?

Is kinda slow sometimes. or makes the pc slow. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Sometimes its easier to provide a more professional answer to a customer Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Sabrina,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto has given you a hand in reaching helpful information. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

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Tiffany A.
TA
Licensed Insurance Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

i love the "extra" pop-ups it gives you to help you keep the convo going Review collected by and hosted on G2.com.

What do you dislike about Balto?

i dislike that after each pop-up you have to remember to click off of it so it will go to the next line Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I believe Balto is solving the silence in conversations with customers and also helps keep the conversations on track. I feel it's benefiting me by helping me probe using the questions, to get to the root of the reason they are calling. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
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Hello Tiffany,

Wow, thank you for your wonderful review! Our team values your feedback as we continuously work on maximizing customer satisfaction. We are glad to know that you are enjoying and seeing such value within Balto's Real-Time Guidance features as dynamic prompts. We want Balto to be your best friend at work. I have referred your pop-up suggestion to our Engineering Team. We intend to surpass your expectations even further in the future!

Team Balto

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Share
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DK
benefits consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

how balto listens to you on a call, it hears what your saying and then tells you what you have hit and missed keeping you on track. Review collected by and hosted on G2.com.

What do you dislike about Balto?

how sometimes it doesn't work when you first get on your computer Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

keeping us compliant Review collected by and hosted on G2.com.

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Helpful?
Share
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KG
Medicare Sales Rep
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The most helpful thing about Balto is how it keeps you on task and hitting the important points for compliance as well as helping to achieve higher close rates Review collected by and hosted on G2.com.

What do you dislike about Balto?

One thing I dislike about Balto is that it will refresh on me sometimes or log out completely, not a huge issue but it does take my attention away from the caller Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is keeping me on task and making sure that I hit all things I need to pass compliance which is super important when dealing with the vulnerable market that I do Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Karisa,

Thank you for your review; our team largely appreciates your feedback! We are thrilled to hear that Balto keeps you on task, compliant, and enables you to achieve higher close rates. We want Balto to be your best friend at work! We had a software release that has improved response times, please ensure you are on the current release to address your app refresh feedback.

Team Balto

Helpful?
Share
Admin Approval Link
Yazmin P.
YP
Account Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

That it catches automatically the workflow and allows you to realize what part of the Script you havent said. As well it automatically detects relates resources that can be helpful in a call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Just the updates and that sometimes its down. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It feels like if you have a coach next to you that is guiding you and letting you know when your still missing something. IT prevents you from having a fail in QA Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Yazmin,

Thank you for your wonderful review! Our team is thrilled to hear your positive feedback, and we are glad to know that you consider Balto to be a coach during your workday that prevents a failure in QA. We want Balto to be your best friend at work! We intend to surpass your expectations even further in the future.

Team Balto

Helpful?
Share
Admin Approval Link
TO
Benefits Advisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto is the perfect reminder. I enjoy having Balto on my computer screen. It is the perfect tool for agents that have to remain in compliance with certain guidelines. I love how Balto is unintrusive, so it's there for you to use when you need it. Review collected by and hosted on G2.com.

What do you dislike about Balto?

One thing I dislike is not being able to put it behind other apps when it is not in use. This may be a good quality also Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Tiffany,

Thank you for your wonderful review! Our team is thrilled to know that you find Balto to be the perfect amount of helpful and not at all intrusive to your workflow. We want Balto to be your best friend at work. Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We intend to surpass your expectations even further in the future.

Cheers to being our 300th review! 🎖

Team Balto

Helpful?
Share
Admin Approval Link
HA
Customer Service Associate III
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

It understands everything we say and provides appropriate suggestions based on what it hears/understands. Review collected by and hosted on G2.com.

What do you dislike about Balto?

If you ask for things not using specific working, it may not mark some things in your check list as done. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps remind me to go over underwriting questions and gives suggestions to the situations I am in. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Hanner,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto helps provide you with helpful suggestions on what to say based on your customer conversations. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
MH
Insurance Service Representative.
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The confetti after completing all the tasks. Review collected by and hosted on G2.com.

What do you dislike about Balto?

That it doesn't hear the whisper prompt that asks the NI their name. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Quality assurance is higher with balto than without. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
MW
contact center agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

I love Balto because if the customer takes you off-topic, Balto helps you resume where you left off. So you can control your call and not the customer controls it. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I wouldn't say I like it when Balto doesn't light up when you make an abandoned return call because sometimes you can get lost in the call and don't know where to pick back up. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is solving putting in other scripts for shows and events so we don't have to look at our papers. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Makayla,

Thank you for your excellent review! We are thrilled that Balto allows you to be in charge of your call and conveniently presents you with needed information in real time. We want Balto to be your best friend at work, so we have already notified our team about your product feedback! We intend to surpass your expectations even further in the future.

Team Balto

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