Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 24

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent, quick & accurate"
Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows t...
Read more
AL
Alicia L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful for keeping you on Track"
I like how it picks up the questions and lets you know what you have to stay in order to stay compliance .
Read more
MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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553 Balto Reviews

4.8 out of 5
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553 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MG
Customer Service Associate
Insurance
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Good Guidance for Call Flow. Allows assistance in locating what to say to the customers; not to sound too repetitive. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Can't Translate the Script for Spanish Calls, causing incomplete reviews. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Helping me get better customer service in my calls and perfect my navigation through KIP. Review collected by and hosted on G2.com.

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Helpful?
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DR
Insurance representative
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

Balto help us as company to get s better customer service and guide us if we need the assistance. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Anything, balto is excellent! i like everything about this Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

all my doubts and questions at the time that im taking the call Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
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Hello Dulce,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto guides you and helps your company increase their customer service. We intend to surpass your expectations even further in the future!

Team Balto

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Balto?

I love that it highlights everything as you go through the call so you can know if you haven't said something yet or if you already did so you don't repeat yourself accidentally. I like that I'm able to see my overall performance so I can know if I need to improve or if I'm doing good. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The only downside to it is that sometimes it doesn't check off things I already said so I sometimes will rephrase my next sentence without repeating myself but saying enough to get it checked off. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It brings up questions that I sometimes forget to ask & it helps me navigate through my call better. I like how it now switches to retention, enrollments, or follow ups and it switches for me without me having to do it myself. This helps since I have different projects I'm assigned to and it helps the transition. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Thank you for your review, our team greatly appreciates your feedback! We are happy that you enjoy our checklist and reporting features when navigating calls. We intend to surpass your expectations even further in the future.

Team Balto

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Balto?

BEING SO HELPFUL ON HOW WE TALK AND FOLLOW SCRIPT Review collected by and hosted on G2.com.

What do you dislike about Balto?

I LOVE EVERYTHING ABOUT IT! IT HELPS ME FOLLOW WORD FOR WORD Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

HELPING ME SOLVE ON HOW TO RESOLVE PROBLEMS WITH PATIENTS Review collected by and hosted on G2.com.

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Helpful?
Share
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YM
Licensed Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I like how smart Balto is. It takes the guesswork out of my work life, and I can focus more on my clients. One upside to Balto is that you never have to think of what to say; all you have to do is look for the right words. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The least helpful thing about Balto is that I can't make any changes to it. Everything is locked, so a downside is that there are no customization options. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is improving my workday by helping me have better conversations with my clients, which benefits me significantly because my clients are my livelihood. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Yoddit,

Wow, thank you for your wonderful review! Our team is thrilled to hear your positive feedback about Balto, and we love knowing that Balto allows you to focus more on your clients rather than the script. We want Balto to be your best friend at work! We encourage you to play around with the Balto themes and colors to add a level of customization to your workflow.

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Outsourcing/Offshoring
UO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

the program is very user-friendly and the ease with which you can find the desired information and the guide for when taking calls, he has really helped me a lot and thanks to Balto I have been able to resolve 100% of my calls. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Make it more colorful - The truth is that I don't see any errors in the program, however as I mentioned I would like it to have many more colors, but that would be all, since the information is very well designed and above all very easy to use. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

To begin with the start guide to take calls, that in my opinion is very well done, after having started the call we have the different options to choose depending on the problem of the call.

Since it has the most important links of KIP and Balto offers them to you in a direct way and with a brief description of what is involved. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello,

Wow, thank you for your wonderful review! We are glad to hear that you are seeing value from using Balto during your calls and that it provides you with the needed information in real-time. We had a software release that allows you to choose a color theme for the Balto app, please ensure that you are on the current release!

Team Balto

Helpful?
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Admin Approval Link
SL
Customer Service Associate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

I love how "smart" it is; how it can listen to the conversations to help guide me. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes, it throws a little bit too much info out but I would always rather have too much than not enough. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Being new to the insurance world, and new to a company, it's helping me feel more confident in my phone calls. It reminds me of things I could forget if I get nervous on a call. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Shannon,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto makes you feel more confident and empowered during your calls. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
AN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Balto?

The recognition and prompt, when needed for support, are outstanding. Review collected by and hosted on G2.com.

What do you dislike about Balto?

It may become cumbersome for large businesses with multi-layered support systems to build all that is required. Additional call transcription integration could assist. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

In the BPO space, where agents tend to deviate from outlined processes and established guidelines, Balto provides real-time support to 'nudge' them in the right direction. Review collected by and hosted on G2.com.

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Helpful?
Share
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YR
rep
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

that if we mention what the call about it comes up more information about what we can do Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it doesnt keep on track on what you say Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

uw questions getting good qa scores Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Yeudiel,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy that Balto has been helpful to you and your team. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
EU
CUSTOMER SERVICE ASSOCIATE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Balto?

What I like best is that it gives you tips or information while you are speaking. It is very accurate with what you are talking about. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes you have to say keywords really slow for them to be checked off the list. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto reminds me of all the questions that I need to ask before disconnecting the call. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Esmeralda,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto gives you accurate information during your call and in turn, makes you more confident to speak with your customers. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link

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