Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 21

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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551 Balto Reviews

4.8 out of 5
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551 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Angelica B.
AB
Account Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Balto?

The suggested script made it easier for me to ask open ended questions. This helps me converse with the customer and assess their needs. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Balto does not automatically update. Specially when we use different Computer Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

balto helped me in overcoming objections and create needs for the customers Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It definitley helped with reminding me to ask certain questions Review collected by and hosted on G2.com.

What do you dislike about Balto?

Not neccessarily dislike but it would be helpful if it was more personalized to the call Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helped to remind me of things I should be saying or asking Review collected by and hosted on G2.com.

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EG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Balto?

The accuracy it has to provide the right information. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I cannot think of any right now to be honest. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me like I said to keep the conversation fluent and to over come the objections. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Eduardo,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto assists you with accuracy and keeping the conversation fluent. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

The upsides checks off and picks up correctly so you would always know what you left out in the call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

that now i have to click stop sometimes.another than that nothing at all. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

keeping me on track with the call flow.its benfiting me so my calls always have been completed in thre right way that it showed. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Its not obnoxious and it allows room for personalization Review collected by and hosted on G2.com.

What do you dislike about Balto?

TRhe screen is almost always in the way so i have to end up closing it sometimes Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Making sure to ask the right questions and provide the client with the info they need to know during the call Review collected by and hosted on G2.com.

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Helpful?
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Jobelle L.
JL
Sales Development Representative
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Balto?

Balto provides the best set of questions and best responses. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Nothing for me its working fine and good Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Sales, best responses. Best response to No's, best practices. Review collected by and hosted on G2.com.

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Response from Polina Dvorkin of Balto
Editedit

Hello Jobelle,

Thank you for your review! Our team is happy to hear that you are finding true value within Balto's Real-Time Guidance features. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
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Anna Lorraine V.
AV
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I like how the questions guide us on how to uncover customers concerns Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometime updates takes time and some spiels are not recognized Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

I am guided with asking the right questions Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Anna Lorraine,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps guide you with the right questions. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
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JS
More Options
Validated Reviewer
Review source: Organic
Balto
Helpful?
Share
Admin Approval Link
JS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto is helpful while your on a call. It's easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Balto?

When you get a call transfered for you, it doesn't automatically start listening and assisting. You have to turn it on yourself. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps with making sure everyone has the most up todate scripts. Offering ways to resolve calls depending on the different scenarios. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hello Jessica,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto assists you with resolving escalated calls and is easy to navigate. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future!

Team Balto

Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

What I like best about Balto is that uses artificial intelligence and speech recognition technology to live to monitor conversations and automatically interpret our dialogue. It also gives reps instantaneous feedback at the optimum time. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are times that Balto is having a hard time to recognize my voice and sometimes it keeps on loading. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Since it uses artificial intelligence and speech recognition technology to live to monitor conversations and automatically interpret our dialogue. It helps me have an instant guide that I can tell to my customers. Review collected by and hosted on G2.com.

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