--- title: Balto Reviews meta_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 590 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 590 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews **Vendor:** Balto **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 590 ## About Balto Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. ## Balto Pros & Cons **What users like:** - Users appreciate the **ease of use** of Balto, enhancing their performance and simplifying access to notes and calls. (49 reviews) - Users find Balto's **time-saving features** invaluable, significantly reducing manual work and enhancing call efficiency. (48 reviews) - Users praise Balto for its **accuracy** , highlighting valuable features that improve call outcomes and overall performance. (22 reviews) - Users appreciate the **accurate call recording features** of Balto, enhancing their call management with detailed and clear summaries. (16 reviews) - Users praise Balto's **immediate support and guidance** , significantly enhancing client communication and staff training efficiency. (16 reviews) - Users value the **time-saving capabilities** of Balto, significantly reducing manual input and enhancing productivity. (16 reviews) - Users love Balto for its **efficiency** , enhancing communication and saving substantial time with automatic data capture. (14 reviews) - Users love Balto for its **time-saving summarization** , effortlessly capturing conversation details for efficient reviews and feedback. (13 reviews) - Artificial Intelligence (13 reviews) - Automation (13 reviews) **What users dislike:** - Users face **call issues** with Balto, including bugs and recording inaccuracies, affecting overall usability and efficiency. (20 reviews) - Users experience **accuracy issues** with Balto, noting vagueness and difficulty in capturing important parts of conversations. (12 reviews) - Users find Balto's suggestions can be **too vague and inaccurate** , impacting the clarity of their conversations. (11 reviews) - Users express frustration over **missing features** , such as dynamic prompt issues and lack of scrolling options. (9 reviews) - Users often face **pop-up issues** with Balto, as they disrupt focus and complicate user interactions during calls. (7 reviews) - Users express frustration with **call limitations** in Balto, including tracking issues and real-time suggestion distractions affecting productivity. (6 reviews) - Users experience **slow performance** with Balto, noting lag and difficulty in logging in from different desktops. (6 reviews) - Users often experience **voice recognition issues** with Balto, leading to missed phrases and inaccurate recordings. (6 reviews) - Limited Customization (5 reviews) - App Functionality (4 reviews) ## Balto Reviews ### 1. Balto review **Rating:** 5.0/5.0 stars **Reviewed by:** Henry B. | admision advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Balto?** its very helpful and very mindful and very beautiful **What do you dislike about Balto?** maybe there is an area of opportunity that need to improve nut for now its okay **What problems is Balto solving and how is that benefiting you?** its solve to see hthe enitre flow of the conversdation and it help alot ### 2. great experience w/ balto **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy N. | Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Balto?** I like how convenient it make our life, as a customer support make since we dont really need make a whole summary after the whole one hour call. I use this everyday since I've started working with ThriveDx. I also like how I have an area where I can put reminders in. Balto is easy to use. Quick with mplementation effort to give. Balto is a platforms can be connected and made to work together without major technical hurdles. **What do you dislike about Balto?** There are minimal errors interms of capturing some words on my call. **What problems is Balto solving and how is that benefiting you?** The process of rethinking what happened in the whole call. Balto benefits me alot since i dont really need to make a whole notes. I can just copy and paste it. ### 3. What a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Beth P. | Data Entry Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Balto?** Balto helps my team get through their calls and know where to go next without having to disrupt the "human" aspect of the call! They can form relationships and still get the customers' questions answered. Implementation was a breeze and the team made it SUPER EASY to do! **What do you dislike about Balto?** There's nothing! Most of the features of Balto we implemented and are loving them! **What problems is Balto solving and how is that benefiting you?** We struggled getting agents to answer the phones with a standard greeting -- Balto has helped solve that! We have also had agents struggle with knowing what to do next or remembering all the steps to resolving a customer issue -- Balto has solved that as well! ### 4. Balto Review **Rating:** 5.0/5.0 stars **Reviewed by:** micol m. | Scheduling center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Balto?** Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps. **What do you dislike about Balto?** Balto's language switching misses some scripting. **What problems is Balto solving and how is that benefiting you?** Balto assist me in in ensuring i am providing our patients with all the information and verbatim statements. ### 5. I would absolutely recommen Balto in any professional workplace. **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa F. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Balto?** I love that my company uses Balto because it's gives me a guideline of specific keypoints I need to read for my presentation. It let's me know if i've missed a detail thouroughout and I'm able to correct it reflecting on the application. It shows me ways to take control of the call. It even gives me suggestions on what to say towards responses. It's very easy to read and pops up whenever I get a call rather than having to find it on my desktop. It's very user friendly. 100% would recommend to any company for more accuracy in call scripts. **What do you dislike about Balto?** Honestly there's nothing that makes me dislike Balto. **What problems is Balto solving and how is that benefiting you?** It helps with making sure I don't miss anything thourought my presentation. It will present a flag and a colored box highlighting what I've missed. In order to be compliant with my company we have to read off certain disclosures and it's very helpful when Balto reminds me if there's a disclaimer that has been missed. It ensures we have hit every need of our client by making sure we read off important questions. Balto helps summarize the conversation so I can abtain notes of the call. ### 6. It makes my job a LOT easier, it summarizes the entire conversation so Its easier for me to take not **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel J. | Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2024 **What do you like best about Balto?** Its very user friendly, and it takes small screen size **What do you dislike about Balto?** When the conversation is over an hour, it couldn't transcribe. **What problems is Balto solving and how is that benefiting you?** It summarizes the conversation, so it is easier for me to know my weaknesses. ### 7. Excellent, quick & accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Balto?** Balto provides significant feedback throughout a call, offering a guideline for your script, as well as instant rebuttals. Summary of call allows to reflect on the conversation and see where you can improve in real time. **What do you dislike about Balto?** The only downside of Balto is trying to manage where I can place it on the screen, as I have multiple windows up at once. **What problems is Balto solving and how is that benefiting you?** On-the-spot rebuttals. Allows me to quickly respond confidently through my conversations. ### 8. Becoming very reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa T. | Assistant Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Balto?** Balto has worked continuously with my company to find a happy medium on the kind of summary they are providing after calls. I am more than happy with where we have landed on call summaries. **What do you dislike about Balto?** Sometimes it can be too vague and not provide as clear of answers as needed, or pull some parts of a conversation that aren't necessarily important. **What problems is Balto solving and how is that benefiting you?** Balto solves me having to tkae the time to type out a call synopysis after every call. This feature saves me so much time. ### 9. Best assitant app **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Maria M. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Balto?** Its guided scripts, being able to see a summary after calls, and using it every day helps to improve call quality. It provides great ideas for handling difficult topics with customers. The screen is adjustable and customizable great for adapting to your needs **What do you dislike about Balto?** Unable to change the position for scripts on the checklist, that would be amazing to modify. **What problems is Balto solving and how is that benefiting you?** Especially for new agents Balto works perfectly to support a great customer experience, guiding agents to a smooth conversation ### 10. This software definitely keeps me in compliance on all of my calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Licensed Health Insurance Agent, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Balto?** It allows me to see that all of the verbatim statements have been completed. **What do you dislike about Balto?** When it doesn't always hear cetain statements that I have to say. It throws off my compliance checks. **What problems is Balto solving and how is that benefiting you?** Allows me to stay compliant with Insurance guidelines that need to be followed. ### 11. The Balto Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Diane T. | Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Balto?** What I like about Balto is the cohesiveness and details that it gives in every calls. We get to read every details of the call from point to point. It's very easy to use and the text is very clear. **What do you dislike about Balto?** The program can be very clear and the verbiage is copied from word to word that the text comes in very long. **What problems is Balto solving and how is that benefiting you?** It helps with the deliverance of clear details in every call. It makes it easy for the user to pin point in which part of the call he/she missed and it also shows where the agent made a mistake in the conversation. ### 12. Balto Keeps me on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh M. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Balto?** I like that it keeps me from getting off track and wasting time on unnecessary conversation. **What do you dislike about Balto?** Sometimes it doesn't catch me saying the phrase. **What problems is Balto solving and how is that benefiting you?** Staying on track ### 13. Balto experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwani T. | Sales agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Balto?** Balto provides realtime prompts based on the conversation in a call which is very help full **What do you dislike about Balto?** Sometime have to scroll to see the prompts, but it could be the network connection and not Balto **What problems is Balto solving and how is that benefiting you?** Balto feedback from conversations is helping improve customer satisfaction ### 14. efficiency at work **Rating:** 5.0/5.0 stars **Reviewed by:** annalyn t. | Front End Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2024 **What do you like best about Balto?** very efficient and concise, captures important details **What do you dislike about Balto?** A few names are incorrect but it's very minimal **What problems is Balto solving and how is that benefiting you?** accuracy of details, don't have details that were usually forgotten anymore ### 15. Balto Experiece **Rating:** 5.0/5.0 stars **Reviewed by:** Nero J. | Unit Head Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Balto?** I am thrilled to share my experience with Balto. Their performance has been outstanding, consistently demonstrating a strong understanding of our products and client needs. Balto’s proactive approach in adapting to different situations and their ability to connect with clients has made a significant impact on our sales efforts. **What do you dislike about Balto?** all is pretty good with balto. amazing app really helps with mazimazing time **What problems is Balto solving and how is that benefiting you?** Balto’s contributions to team discussions are always valuable, bringing fresh perspectives and innovative ideas. Their dedication to continuous improvement is evident, and it’s inspiring to see their growth. ### 16. It's Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua D. | Medicare Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Balto?** I think the tool is great and unique. it's easy to use **What do you dislike about Balto?** Sometimes the highlighting doesn't catch on unless it's an exact match **What problems is Balto solving and how is that benefiting you?** N/A ### 17. Awesome AI for call center! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Call Center Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Balto?** I love how easy it is to use and the features in the settings to disappear each line item as you check it off. I especially love the summary of the call that it gives. It's so accurate! **What do you dislike about Balto?** I wish it could tell me exactly what to say to each client objection in real time. **What problems is Balto solving and how is that benefiting you?** Balto is helping solve problems of quality assurance and consistency. ### 18. Great experience with balto overall I enjoy using it at work **Rating:** 5.0/5.0 stars **Reviewed by:** arielle j. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Balto?** What I like most about balto is the call summary that is gives at the end of each call. **What do you dislike about Balto?** That is turns red when its been silent for a while even when im taking payment. **What problems is Balto solving and how is that benefiting you?** Guiding the converstaion for those that may be new or unsure of something balto has a detailed checklist of just about everything that could come up. ### 19. Fantastic Product With Even Better Team Members **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis K. | Manager of Guest Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Balto?** Balto can do anything & everything we could want. Which, could be overwhelming, if the content and features weren't explained/trained properly. The Balto team was with us every step of the way during implementation, and are still meeting with us weekly even after our go live date. We feel incredibly supported! **What do you dislike about Balto?** The self-guided training was extremly long, and filled with some content that was not relevant to our company. That is my only complaint at this time. **What problems is Balto solving and how is that benefiting you?** Balto is monitoring our team and flagging both positive and negative interactions. I used to spend hours weekly spot monitoring my team, but now Balto does this for me, and for EVERY interaction. ### 20. awesome experience with balto. **Rating:** 5.0/5.0 stars **Reviewed by:** Lorraine V. | admissions advisors, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Balto?** the accuracy of each and every call that i was able to get no need to mannually write down every details because balto will automatically provide every details that was mentioned in each calls. **What do you dislike about Balto?** there some details that was not covered by balto **What problems is Balto solving and how is that benefiting you?** accuracy of the details being said in every call and efficiency. no need to write down everything because balto will automatically write every details and for faster notes aswell.its much easier to use compared to other applications. and mostly the security features that meets our requirements. ### 21. Balto is my bestfriend at work. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny V. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Balto?** It helps me to provide constant and accurate scripting that makes me sound knowledgable during phone time. **What do you dislike about Balto?** For me, there's nothing to dislike balto, it helps me a lot at work. **What problems is Balto solving and how is that benefiting you?** It helps me sound knowledgable and fluent in communicating. ### 22. Balto is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Lyn T. | Health Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Balto?** i like that Balto come on automatically when I get a call. It turns green when I state a statement correctly and it keeps track of my progress during a call. **What do you dislike about Balto?** Sometimes it does not detect what I am saying **What problems is Balto solving and how is that benefiting you?** Balto helps me sale insurance ### 23. Balto: A Game-Changer for Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Adele S. | Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Balto?** Balto’s ability to deliver actionable insights in real-time could be one of its standout features. It helps users make decisions quickly and efficiently. **What do you dislike about Balto?** If Balto is packed with features, it might take a little time to learn how to use all of its tools effectively. **What problems is Balto solving and how is that benefiting you?** Real-Time Coaching: One of the biggest challenges for businesses is ensuring that agents are delivering consistent, high-quality service. Balto solves this by providing real-time coaching during live calls, giving agents immediate guidance on what to say next or how to handle objections, improving overall performance. ### 24. Balto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Balto?** It reminds me to remember the important saying and steps when on a solutions call. **What do you dislike about Balto?** Sometimes it doesn't pick up on the questions I ask when on a call **What problems is Balto solving and how is that benefiting you?** When i get clients who decline certain thing it brings up the best way to respond ### 25. Real time accuracy! **Rating:** 5.0/5.0 stars **Reviewed by:** Nashon C. | Sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Balto?** My job requires detailed reviews of our phone calls; summaries of what the customer and agent discussed. Instead of trying to recall what was said and done, Balto does it for us! Using the summary feature, me and my agents are able to copy and paste the summary of the call, saving us time to prepare for the next caller! **What do you dislike about Balto?** Honestly, I can't point out any flaws. Everything I need is at my fingertips; notes, challenges, script, summaries, ect. **What problems is Balto solving and how is that benefiting you?** Our Balto has a space for common objectives. This feature provides agents with real time rebuttals for common objectives our agents face. ### 26. Balto takes the stress out of handling objections. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Balto?** It actively listens to your call and suggests phrases to help you out with closing the client through the entire process. **What do you dislike about Balto?** The only negative to Balto for me is that it takes up a little bit of space on the screen but how else would you read it and it does not take up that much space. **What problems is Balto solving and how is that benefiting you?** Balto provides a great response to a client on=bjection the second that they ask the question. It processes the conversation much faster than I ever could and I am pretty quick. ### 27. Helpfull and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth A. | ACA sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Balto?** Helps me keep compliance with ACA regulations **What do you dislike about Balto?** Keeps getting disconnected and turns itself off during calls **What problems is Balto solving and how is that benefiting you?** Must read item list ### 28. Balto is very helpful in summarizing the call. **Rating:** 5.0/5.0 stars **Reviewed by:** Janet S. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Balto?** Balto is designed to assist call centers and customer service teams by providing real-time suggestions and information during conversations. It uses AI to analyze customer interactions and helps agents respond more effectively. **What do you dislike about Balto?** Real-time Suggestions: Occasionally, the suggestions may not fit the context perfectly, which can lead to awkward interactions. **What problems is Balto solving and how is that benefiting you?** Balto is designed to assist call centers and customer service teams by providing real-time suggestions and information during conversations. It uses AI to analyze customer interactions and helps agents respond more effectively. ### 29. New to balto **Rating:** 5.0/5.0 stars **Reviewed by:** Daya S. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Balto?** I like that balto picks up on my voice and give pointers throughtout the call. **What do you dislike about Balto?** It doesnt scroll down with me talking and i think that might be a nice feature **What problems is Balto solving and how is that benefiting you?** Balto has my call flow and depending on what the client says, balto give a response and to what they say. Helping me move in the correct direction to avoid objections and close a sale ### 30. BALTO IS AN ESENTIAL FOR YOUR WORKFORCE **Rating:** 5.0/5.0 stars **Reviewed by:** Amber M. | sales agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Balto?** The Balto Phone System has significantly enhanced our communication capabilities, offering robust features that cater to the needs of our organization. The system's user-friendly interface and intuitive design ensure ease of use, even for those with minimal technical experience. Key features such as call analytics, real-time transcription, and AI-driven coaching provide valuable insights and facilitate efficient call management. **What do you dislike about Balto?** Sometimes you do have to say things loud, clear and verbatim in order for Balto sytem to pick up on the accuracy of your call. **What problems is Balto solving and how is that benefiting you?** Overall, the Balto Phone System has proven to be an invaluable asset, enhancing our communication infrastructure and contributing to operational efficiency. Its performance, reliability, and user-centric features make it a top recommendation for any organization seeking a robust phone system solution. ### 31. Balto is Very useful application. **Rating:** 5.0/5.0 stars **Reviewed by:** Albert L. | admission advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Balto?** Information is accurate and i dont need to create my own documentation. its very detailed. Easy to use and i love the wordings becuase its easy to understand so i will not having hard time to understand. **What do you dislike about Balto?** Once the conversation is over an hours, Balto cannot track it anymore. **What problems is Balto solving and how is that benefiting you?** Accurate details so if we have any investigation, We can just simply rely to Balto and we get the accurate details ### 32. BALTO IS A GREAT WAY TO GO! **Rating:** 5.0/5.0 stars **Reviewed by:** Vinsetta H. | Medicare Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Balto?** Balto is very easy to read through and understand. **What do you dislike about Balto?** I like everything about Balto. I do not have problems. **What problems is Balto solving and how is that benefiting you?** It helps with the customer conversation. ### 33. One of the best tools i've used! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. **Reviewed Date:** May 30, 2024 ### 34. AI done right! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Balto?** Balto makes my job so much easier. I no longer have to waste time putting notes together because Balto does it all for me. I used it every day and never want to go without it. **What do you dislike about Balto?** Sometimes I have issues when using Balto on a Mac Book but other than that it is flawless. **What problems is Balto solving and how is that benefiting you?** It solves the problem of having to have multiple scripts in front of you and it also saves time with writing notes for you files. ### 35. Balto Warrior is the best for the team **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle R. | sales representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2024 **What do you like best about Balto?** Since it is something that I must use 5 days out of the week.It gives me the cheat sheet to customer service. Very easy to use. Puts any plan into action by knowing what to say at the right time. Gives customers the support needed. **What do you dislike about Balto?** Balto is very easy to integrate but it can become very repetitive. change the quotes every now and again. **What problems is Balto solving and how is that benefiting you?** Balto gives you that conversation intelligence without missing a beat. ### 36. My Balto experience in the Collections World **Rating:** 5.0/5.0 stars **Reviewed by:** John Z. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Balto?** It has made remote work and training seamless as Balto guides the agent new or experienced through the call, and with dynamic prompts to help with the most common situtations, as well as making sure that compliance items are hit and read verbatim. Matt our Balto rep is in constant contact with us and helps point out items we could modify or update to make better. He has been with us every step of the way. **What do you dislike about Balto?** They are still working on the Spanish side, but I don't dislike it, but like they are working to do it. **What problems is Balto solving and how is that benefiting you?** Helped significantly with Compliance ### 37. Balto Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Reiner John M. | senior admissions advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Balto?** its really helpful most especially checking and grading yourself how you do well and as well as your opportunities that combines my interests in technology, problem solving, and working with people. as an advisor I would have the opportunity to work on a variety of projects, using different programming languages and tools. **What do you dislike about Balto?** some of the words cannot be recorded or not catched by the recording **What problems is Balto solving and how is that benefiting you?** none so far ### 38. Using Balto for my job really helped me lot. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Balto?** Balto made it easier for us to have an overview about the call. We don't have to take note manually and it gives us the opportunity to makes sure that all the important talking points will be mentioned because of the checklist. We use it in every call and and it is very easy to navigate. It is user friendly and saves a lot of time. **What do you dislike about Balto?** Some words are not being captured and they use a different word that rhymes **What problems is Balto solving and how is that benefiting you?** All throughout the call we need to make sure that we have talking points and because of Balto we can easily track our call flow ### 39. easy peasy **Rating:** 5.0/5.0 stars **Reviewed by:** Justin N. | admissions advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Balto?** balto allows me to focus on my calls because of the help it gives especially with the notes that it generates. It would allow me to not worry about my notes which is a requirement for my job. Balto is a big help for my daily tasks. **What do you dislike about Balto?** None everything is good and great! And would really recommend **What problems is Balto solving and how is that benefiting you?** It gives me freedom to have my conversation with my student without doing multitasking. ### 40. Balto's Effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Janine C. | Admission Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Balto?** I appreciate how Balto AI streamlines communication, helping businesses respond effectively in real-time. Its ability to provide instant support ultimately improves customer satisfaction. **What do you dislike about Balto?** The least helpful aspect might be its reliance on pre-set scripts, which can sometimes lead to less personalized interactions. **What problems is Balto solving and how is that benefiting you?** One major benefit of Balto is its ability to enhance agent performance by providing real-time guidance, ultimately improving efficiency and customer satisfaction. ### 41. An amazing tool for our operations **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent V. | associate director of admissions, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Balto?** Its summarization feature for every call, almost every feature that balto has saves our company so much time. And its AI is so helpful making me save 50-70 percent of my time on work **What do you dislike about Balto?** Hmm. I can hardly think of anything to dislike tho. **What problems is Balto solving and how is that benefiting you?** time keeping and call summary and ai features ### 42. Non-time consuming and very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rojey P. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Balto?** Voice activated pop up search, too easy. **What do you dislike about Balto?** Sometimes the voice activated search mess up **What problems is Balto solving and how is that benefiting you?** Answering a very difficult customer inquiry ### 43. System is incredibly helpful to maintain focus and keep moving forward in calls **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Balto?** The ease of use, and the ability to pause when at times things are not precisely flowing **What do you dislike about Balto?** It would be nice (not vital) to be able to insert links into the "notes" portion of the pop-up...I wanted to add a link to a few Marketplace rules, so easy to get to, and it would not allow. Just a personal preference **What problems is Balto solving and how is that benefiting you?** Not having to refer to a saved file or paper script that are both cumbersome and distracting ### 44. Balto Review **Rating:** 5.0/5.0 stars **Reviewed by:** John-Nero P. | Associate Director of Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Balto?** I love ho wbalto capture the essence of the conversation & How balto summarize every conversation and provided insights. **What do you dislike about Balto?** Nothing, everything works in balto and I love the way it does the job. **What problems is Balto solving and how is that benefiting you?** alto solves the issues of inconsistent performance, lack of real-time coaching, compliance risks, slow agent onboarding, and limited actionable insights, ultimately leading to improved customer satisfaction, better compliance, and increased revenue. ### 45. Balto has been Phenomenal! **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael R. | Stabilization Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Balto?** I truly appreciate how Balto ensures our customer service is up to par and of top tier quality. **What do you dislike about Balto?** Balto at times could have technical difficulties which make it difficult to log in and register from different desktops. **What problems is Balto solving and how is that benefiting you?** Balto is ensuring that we are providing our client with the most outmost courtesy and respect during our phone calls. ### 46. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Haley L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Balto?** I love how Balto is a real time guidance system which allows agents to be themselves instead of sound like robots. I love the automatic feedback it gives to our agents after a call and the note summary which has saved us time. Implementation is in small chunks, the real time guidance system is implemented first and training is provided to agents. Other features of Balto are taught and implemented in the weeks following the main implementation. **What do you dislike about Balto?** The reporting is unable to be sent to an email on a recurring timeline. You must use the reporting within the dashboard. Implementation training does not include the additional features Balto implements after the intial implementation phase. You must have your own training team train to the features in the weeks following main implementation. **What problems is Balto solving and how is that benefiting you?** Balto is benefiting us by providing our agents scripting to sound aligned in our approach with the Guest. It also provides automated notes at the end of the call to copy and paste. ### 47. This tool has been a Godsend **Rating:** 5.0/5.0 stars **Reviewed by:** Latoya W. | Inside Sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Balto?** The technology helps me to remember The key points to explore when speaking with a patient. I am able to remain on task. And it keeps a checklist that I can follow easily. **What do you dislike about Balto?** Every once in a while it does not process a key word or phrase. But for the most part it is able to clearly discern when I've correctly completed a task on the checklist **What problems is Balto solving and how is that benefiting you?** It is able to highlight when we have correctly completed an item on the checklist. That helps me not to forget to explore those key things when speaking with a patient ### 48. Easy to get the work done for QA **Rating:** 5.0/5.0 stars **Reviewed by:** Chevon B. | Quality Assurance Auditor- Level 2, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Balto?** I like that Balto has eveything needed to get the job done when it comes to Quality Assurance work. Easy to use! I also enjoy that Balto is contuining to update to make auditing easier with new feature being presented. **What do you dislike about Balto?** I can't say if there's anything in present day that I dislike about Baltp due to the constant updates and new features. No complaints as of now. **What problems is Balto solving and how is that benefiting you?** Balto solves the compliance issues we look out for in our department and scores our agents appropriatly based on the information our QA department feed thesystem to pick up. ### 49. Works great! **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Sales Agent and Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Balto?** It comes up automatically and is very easy to use. **What do you dislike about Balto?** Really, there is nothing that I don't like about it. **What problems is Balto solving and how is that benefiting you?** Monitors converstations for compliance and has suggestions for overcomeing objections. ### 50. reveiw **Rating:** 5.0/5.0 stars **Reviewed by:** rasmer s. | admission advisor, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Balto?** It make my job easier for notes and freqyent to use **What do you dislike about Balto?** some of the info is misleading with call **What problems is Balto solving and how is that benefiting you?** Everything is good ## Balto Discussions - [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) - 2 comments, 2 upvotes - [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) - 1 comment, 1 upvote - [No questions.](https://www.g2.com/discussions/35606-no-questions) - 1 comment, 1 upvote - [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) - 2 comments - [View Balto pricing details and edition comparison](https://www.g2.com/products/balto/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A57%3A54+-0500&secure%5Bsession_id%5D=3ebca9c9-7c88-4c49-918a-818d7ae530b7&secure%5Btoken%5D=6c9728e139e98257b75e44d3c37d1b66bafe9c83bf49711e3caf3a2151f5a871&format=llm_user) ## Balto Integrations - [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - [DialedIn](https://www.g2.com/products/dialedin/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sangoma](https://www.g2.com/products/sangoma/reviews) - [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TCN](https://www.g2.com/products/tcn/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Balto Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Balto Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (220 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews)