Balto
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4.8 out of 5 stars
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Balto Reviews & Product Details - Page 10

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Balto Overview

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What is Balto?

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 300 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai

Balto Details
Product Website
Discussions
Balto Community
Languages Supported
English, Spanish
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Product Description

Balto connects contact center agents with AI to enable better conversations that deliver results.

How do you position yourself against your competitors?

Post-call analytics tools can help you identify how to win more calls, but all the data in the world won’t help you put those insights into action when it counts: during conversations.

Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto’s best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes, without distracting or annoying your agents.

Balto is built for agent empowerment, not enforcement. Our unique approach leads to increased manager efficiency and happier agents, helping you boost conversion rates, deliver exceptional service, and stay compliant.

Start improving conversations when it matters most: in the moment. Do more with the most trusted name in real-time solutions.

Learn more at balto.ai.

Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
237 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Description

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over
00 million calls, driven millions in increased revenue, and has a 4.8-star rating on G
. AI-Powered Contact Center at Your Fingertips. Learn more: https://balto.ai.

Maria C.
MC
Overview Provided by:
Maria Citrowske

Recent Balto Reviews

MM
micol m.Mid-Market (51-1000 emp.)
5.0 out of 5
"Balto Review"
Balto is a great gadget ! It assist you thru your calls and reminds you not to miss some steps.
Read more
Daxaris V.
DV
Daxaris V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Helpful Tool"
How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Balto takes the stress out of handling objections."
It actively listens to your call and suggests phrases to help you out with closing the client through the entire process.
Read more
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0 people requested security information

Balto Media

Balto Demo - Agents and Managers Love Balto
“Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things. With Balto, we’ve earned an additional $50,000 in monthly recurring revenue.” Aaron Asher, Owner, Arsenal Business Group
Balto Demo - Balto for Sales Teams
No more saying the wrong thing in make-or-break moments.
Balto Demo - Balto for Customer Experience
Eliminate holds and wait times and give your customers the best experience on every call.
Balto Demo - Balto for Compliance
Win more calls while staying compliant every time.
Balto Demo - Balto QA Copilot
Superhuman levels of accuracy & consistency.
Balto Demo - BaltoGPT
Let generative AI work hard for you.
Play Balto Video
Play Balto Video
Play Balto Video
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One of the best tools i've used!
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Giving your team the support they need to succeed!
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552 Balto Reviews

4.8 out of 5
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552 Balto Reviews
4.8 out of 5
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Balto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BaltoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Rasmer Hero S.
RS
Admission Advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Easy to use and very accurate into interpretation of the call Review collected by and hosted on G2.com.

What do you dislike about Balto?

sometimes it's lagging but it is very doable Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

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Heidi M.
HM
Agent/Broker
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

I love getting an AI guide based on my calls. It is extremely helpful for this newbie in the medicare world! Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes, Balto will offer a rebuttle when the client hasn't had an objection and visa versa! Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is very adept at using the concersation to offer more questions to ask Review collected by and hosted on G2.com.

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Wardella B.
WB
Sales Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Balto?

It's always there to share tips and ideas with how you can improve and allows you to see what you may have missed and needs to be stated. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There is no downside of Balto. I like everything about it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Sometimes we may forget what to say and it's there to help you stay in compliance. Review collected by and hosted on G2.com.

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Response from Delilah Twersky of Balto
Editedit

Hi Wardella,

Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you with what you have missed and stay compliant. We intend to surpass your expectations even further in the future!

Team Balto

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Danielle H.
DH
Customer service
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

how it checks off the things you've sai already Review collected by and hosted on G2.com.

What do you dislike about Balto?

nothing really I like all the different features Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

so that i remember my key points to hit

and I like the reminders box and how our company admin was able to add all the extra links at the bottom to assist you with your call Review collected by and hosted on G2.com.

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Devan B.
DB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Most helpful thing about Balto just keeping the train of thought going. Sometimes you get stuck an those prompts will definitely help you get out of a hard rebuttal. Reminds me to say the important things. Review collected by and hosted on G2.com.

What do you dislike about Balto?

The inability to change certain prompts as certain things are said without the same exact verbiage. Maybe if it understood some of the issues I was having when it came to rebuttals and could identify it when it was said again. So this way we can remember the same approaches, that work Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Main thing is just reminding me to say things that I need to say Review collected by and hosted on G2.com.

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Nelicia W.
NW
sales reconnect
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

helps me stick to key phrases

great guide

helps me stay focus and on track Review collected by and hosted on G2.com.

What do you dislike about Balto?

little more detailed

I can't really think of anythig I dislike Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

helps me stay focus which I can lose in a preaentation. elps me with key poits Review collected by and hosted on G2.com.

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Alexia G.
AG
Debt collector
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

Balto is always there to help you when you are lost. Great customer support . Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes balto has technical difficulties with loading but very few. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto is solving prolems that we come across as a debt collector to help us grow as a compnay. Review collected by and hosted on G2.com.

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Glenn M.
GM
Customer Service Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

`The information that Balto shares is very straightforward. Being a customer service agent, it gives you multiple option, easy access, you can use it anytime you want every day. Review collected by and hosted on G2.com.

What do you dislike about Balto?

There are times that Balto is down. Once you rely on something it is really hard to lose it. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Ease of access in providing spiels. Review collected by and hosted on G2.com.

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Francisco E.
FE
Sales Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Balto?

It keeps me on script through out the call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

I actually don't dislike anything about Balto. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

It helps me stay on scrip through out the call to able to help my client and complete the sell. Review collected by and hosted on G2.com.

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LT
Health Insurance Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Balto?

i like that Balto come on automatically when I get a call. It turns green when I state a statement correctly and it keeps track of my progress during a call. Review collected by and hosted on G2.com.

What do you dislike about Balto?

Sometimes it does not detect what I am saying Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Balto helps me sale insurance Review collected by and hosted on G2.com.

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