Backlog Reviews & Product Details

I appreciate how Backlog provides client transparency into what is going on in a ticket. It stores all the history and related documents in one place, which includes all conversations and approvals. I like that we can add custom fields, making it adaptable to our needs. Integrating it with Teams for instant update notifications is another aspect I enjoy. The switch to Backlog was driven by needing a more modern system that allows unlimited users, has no file upload size restrictions, and supports collaboration with outside organization users. The initial setup and migration from the old system were quite easy. Review collected by and hosted on G2.com.

Need more restrictive user roles. There should be more options for access to different user roles, like the ability to restrict access to the Document section or Wiki section, or restrict the ability to update or edit certain fields - customizable. Limitation on the number of Statuses you can add. No major updates in a while. No human online software support. Any suggestiosn put in the Community portal says they will send it to the developers but no updates or fixes are actually being made. Need the Ability to remove standard fields or at least hid, the Issues look cluttered with all the unwanted fields that aren't used. Limit on the issue attachement to 10MB, we use the work around of Files section. We need more notifications to align with our SLA - for e.g if a ticket has not been responded to for more than 2 weeks, or if tickets are left open for more than 30 days in a certain status. This way stale tickets aren't out there, and the required users are notified appropriately. Ability to manually push 1 off email notifications for specific tickets to users even if they haven't subscribed to notifications. Review collected by and hosted on G2.com.

The best part of Backlog is the seamless integration between task management and version control. Having Git repositories, Wikis, and Gantt charts all in one place eliminates the need to jump between different tools. The interface is clean and intuitive, making it much easier for non-technical team members to navigate compared to more complex tools like Jira Review collected by and hosted on G2.com.

While the simplicity is a strength, the mobile app feels a bit limited and doesn't offer the full functionality of the desktop version. I would also love to see more advanced automation features and a wider range of native third-party integrations with tools outside of the Nulab ecosystem to further streamline our workflows Review collected by and hosted on G2.com.

The most impressive aspect of Backlog is how it seamlessly integrates project management with version control (Git/SVN). Unlike other tools where you have to jump between tabs, Backlog allows us to link pull requests and code commits directly to specific tasks. This creates a high level of transparency for our development team. I also really appreciate the built-in Gantt charts and Burndown charts—they update automatically as we move tasks, which makes tracking our sprint progress incredibly intuitive without any manual spreadsheet work. Review collected by and hosted on G2.com.

While Backlog is great for overall project management, the mobile app experience could be more robust. It's functional for checking updates, but performing complex tasks like editing Gantt charts or detailed issue management on the go is still a bit clunky. Additionally, the integration options with third-party tools outside of the Nulab ecosystem are somewhat limited compared to Jira. I'd love to see more native integrations with popular marketing or sales tools without having to rely heavily on Zapier or APIs. Review collected by and hosted on G2.com.

Backlog is most helpful to me as a simple, centralized way to manage projects, tasks, and team communication in one place. Its main upsides are ease of use, clear task tracking, and strong collaboration features like comments, notifications, and shared wikis. Visual tools such as Kanban boards, Gantt charts, and burndown charts help teams plan work and monitor progress. For software teams, built-in Git integration improves traceability between code and tasks. Overall, Backlog increases transparency, accountability, and productivity while remaining affordable and easy to adopt for small to mid-sized teams. Review collected by and hosted on G2.com.

The least helpful aspects of Backlog i have experienced are its limited advanced features and customization compared to more powerful tools like Jira. It may feel restrictive for large or complex projects that require detailed workflows, automation, or advanced reporting. Backlog’s integrations with third-party apps are also relatively limited, which can be a drawback for teams using many external tools. Its user interface, while simple, can feel basic and less flexible for power users. Additionally, Backlog is less suited for organizations needing highly scalable enterprise-level project management or deep analytics. Review collected by and hosted on G2.com.

I find Backlog's notification system very helpful, as it sends notifications for every change, making it easy to know the updates happening in assigned tasks. I also appreciate the attachment upload option, which is very useful for filing and fixing bugs and tasks. The ability to manage version control for filed bugs and tasks is a significant advantage, especially with managing Git based on category. When it comes to filing and filtering, the 'me' option is incredibly useful and easily accessible. The initial setup was very simple, and just logging in was sufficient. Overall, Backlog makes it easy to stay informed and manage tasks efficiently. Review collected by and hosted on G2.com.

I find it frustrating that we can only upload one attachment per task, which isn't sufficient. For instance, in tasks where you're filing 3-4 test cases, you're restricted to uploading just one attachment. Review collected by and hosted on G2.com.

I have 2 things I like in backlog. 1st I like how I can see the status of my task when i let my project be test in QA and also the Board helps me to see all pending and in progress task. And 2nd, I like is the connection between backlog and teams, this helps more to track my task status and request help anywhere I go since I can use also my phone. This helps my job work more. Backlog really helps me in work to be more ease and traceable and documented in a second especially when informing the client and same goes to me it works fast and reliable communication tool too when you don't like to interact with people but want to inform them what your task status or where is the status of your request help. Review collected by and hosted on G2.com.

I don't have dislike about backlog since backlog is easily to use and navigate. Review collected by and hosted on G2.com.

Ease of Use

Ease of Implementation

Simplicity and Intuitive UI Review collected by and hosted on G2.com.

Only supports a single level of subtasks (Parent Task -> Child Task).

Tedious Text Formatting: Having to memorize specific syntax rules just to bold text, format code blocks, or build simple tables slows down your workflow. It is especially annoying when you just want to quickly copy-paste formatted text from a Google Doc or Slack, only to have to re-format everything manually using Backlog's syntax. Review collected by and hosted on G2.com.

It brilliantly merges technical essentials like Git repositories and Wikis directly with task tracking, saving developers from the constant headache of switching between different apps. The automatic Gantt charts are another standout feature, providing a crystal-clear visual of the project’s timeline without requiring any tedious manual setup Review collected by and hosted on G2.com.

Backlog offers limited customization for complex or non-standard project workflows. Large projects can suffer from noticeable performance lag when handling a high volume of tasks. The mobile application is quite restricted and lacks many essential features available on the desktop version. Reporting and analytics tools are relatively basic and lack advanced analytical depth. Finally, the integration library is smaller compared to most major enterprise competitors. Review collected by and hosted on G2.com.

- The Wiki tab helps me cut down the time I spend searching for the project’s most important information.

- The visual dashboard and Gantt chart also make it easier for me to stay on top of tasks and keep track of deadlines.

- The bulk edit function helps to save a lot of time when changing information of multiple tickets. Review collected by and hosted on G2.com.

- I have to download videos from the attached file if I want to watch them, because I can’t watch them online.

- When creating an issue, the number of times I tap the Add button is the number of issues that get created, which leads to multiple duplicate issues. Review collected by and hosted on G2.com.

I like that Backlog is very simple and easy to track, making it straightforward to use. It allows us to collaborate with our teams across the globe, which is really beneficial. The fact that it's online helps a lot, and the feature set, including the repository, Wiki, and ticketing system, is useful for our engineers to share the necessary data. These features fit into our workflow well and effectively support our team and company. Review collected by and hosted on G2.com.

I'd say one of the areas of improvement is if I have a ticket that has a lot of screenshots, there's a limit to the number of screenshots you can put in. And if I delete some, in the text, it doesn't necessarily delete it from the ticket, and there's a limit of, I believe, 30 images that you can attach to a ticket. So it would help on some of the tickets that we could extend that because otherwise, I have to open a new ticket and you lose the history. Also, being able to have a way of resetting your password. I know one of my engineers has had difficulty with logging in, and then he had to create a new user because he couldn't reset the password and there were no people he could call to do that. You know? It's just not allowing him to access his data. So that was problematic, but we worked around the issue. Review collected by and hosted on G2.com.