AzureDesk Pros and Cons

The best part of the Azure Desk is it's user friendly interface, seamless integration with Microsoft services and a very robust ticketing system. It is easy to navigate and use. Enquiries and issues are efficiency managed resulting in higher customer satisfaction. Review collected by and hosted on G2.com.

I don't see a major issue in Azure Desktop except level of customisation available. There are some technical glitches at times but those are resolved easily with the support from customer service team. Review collected by and hosted on G2.com.

Automation capabilities, such as automated ticket routing and canned responses, that can save time and increase efficiency. Review collected by and hosted on G2.com.

Customization options may require more technical expertise, which could be a challenge for some users. Review collected by and hosted on G2.com.

It helps manahge the business by keeping all the software and data together which can be referred to easily while managing different task. Eases communication between different departments and better manages tasks. Review collected by and hosted on G2.com.

With the evolution of technology and a lacking knowledge from user end, it becomes challenging for the user to avail all the services and support that is offered by the software. Review collected by and hosted on G2.com.

Azuredesk helps me to integrate well with my softwares and keep its data at one stop.They also have good customer support to help us when stuck.Working in this tool is much easy and user friendly. Review collected by and hosted on G2.com.

There are little limitations whe it comes to remote desktop and notifications Review collected by and hosted on G2.com.

This software is a well-integrated platform for all our customer service-related tools, interactions and automation. It allows us to maintain requestions in the time dependant manner to allow quick turnaround time. Review collected by and hosted on G2.com.

For tickets that need further investigation or approval, it becomes tedious as there is not designated priority list or category that can be assigned. Maybe a flagging system will help. Review collected by and hosted on G2.com.

The user interface is quite simplified. Every essential options are there on dashboard. AzureDesk is a multi function ticketing system. It can be work with slack as well. Review collected by and hosted on G2.com.

Couldn't find any major flaw. But Few customization is missing in AzureDesk. Sometimes notification doesn't come on time. Review collected by and hosted on G2.com.

I think that the best is that you can access a remote server without all the installation and configuration processes. with azure desktop, with just a few clics you can create a remote session for everyone. Review collected by and hosted on G2.com.

I would that is an unsupported type of conections, no remote app, no remote desktop (RADC) or Remote Desktop Connection (MSTSC), so this limit a little your connections Review collected by and hosted on G2.com.

It simplified helpdesk software to customize the ticketing needs and closure easily.

The application has all the must-have needs in a ticket closure and tracking website. Review collected by and hosted on G2.com.

Support center response and waiting time to improve.

Apps reporting and integration interactions to improve for better customization and transition from the old software. Review collected by and hosted on G2.com.

It has very great features like

Unlimited mailbox storage

Great ticket management system

Support center which can handle several customer questions on its own

Reporting system which is par better than any other software in competition Review collected by and hosted on G2.com.

This could be software to find any flaws.

One of the best customer service and support software in the market and a really recommend to integrate in business.

Would suggest to improve the response time else its a fantastic software Review collected by and hosted on G2.com.

The Way Vso Details And User story Presented Review collected by and hosted on G2.com.

The Server Error When some of the Content Is Available Only For Specific People Review collected by and hosted on G2.com.