I like the features the system offers, it's really complete Review collected by and hosted on G2.com.

The poor customer support and long time it takes for tickets to get resolved Review collected by and hosted on G2.com.

Being able to have multiple tabs open to work on multiple screens without having to click out and start over. Being able to export communication notes into an Excel spreadsheet. Review collected by and hosted on G2.com.

Field clinicians not being able to see attached files through the Axxess phone app. Not being able to differentiate between therapy disciplines in the schedule center. Communication notes listed in the schedule center and patient chart section make it difficult to sort through communication notes and visits. In another system I have used, communication notes had their own section away from visits. Pre-admission notes do not seem to pull over from the pre-admit status into the admit status. Having more of an instant messaging feature built in would be fantastic. Review collected by and hosted on G2.com.

The ease of communication between office staff and clinicians in the field through Axxess is incredibly helpful. Between e-mails, communication notes, and the ability to download and attach documents, we are always able to stay on the same page as our clinicians who are out in the field seeing our patients face to face. This adds a level of connection for office staff, who help coordinate care for the patients but don't typically get to meet them face to face. In addition, the scheduling features on Axxess are easy to use and easy to understand. Being able to schedule multiple visits for one clinician all at once saves a lot of time. This also helpes with oranization, as scheduling visits individually can get messy, complicated, and confusing. Being able to schedule full frequencies all at once helps to avoid mistakes, which is a benefit for both the agency and the patient. When you are an agency that focuses on patient care and satisfaction above all else, you need a software that fully supports you and allows you to acheive that goal. That is exactly what this softeware allow. Overall, Axxess is easy to learn and would be helpful for any homecare service! Review collected by and hosted on G2.com.

As office staff, it's difficult not being able to see the clinician's version of Axxess. There are many instances when clinicians are out in the field and need help with their app, or new employees are still trying to understand the different features, and office staff is not able to see what they see. This makes it difficult to walk them through things over the phone. In addition, when Axxess needs to do an update, it greatly interfers with the current work day. Even when the update is completed, sometimes the messages to update will not stop popping up on the screen, making it so you have to dismiss the udate notification anytime you want to do something on the software. Overall, there are not many aspects that myself and my agency dislike! Thank you for creating such a great system for us to run on. Review collected by and hosted on G2.com.

I love how easy it is to schedule and do QA Review collected by and hosted on G2.com.

The diagnosis code section on the oasis has issues. When the coding changes are released, the system does not warn us of invalid codes except on new admit oasis. This causes denials and delays in payment. When I QA I have to reenter every code to see if it's still valid. The worst part is I have asked them to fix this, and they said no. Review collected by and hosted on G2.com.

The user-friendly interface, making it easy to use. Review collected by and hosted on G2.com.

I haven't really ran across an area in which I dislike within the software. Review collected by and hosted on G2.com.

Ease of use for clinicians is a positive Review collected by and hosted on G2.com.

Lot of important pieces are missing:

1. Reporting is sub-par compared to competitors

2. Referral dashboard is nonexistent (need to have a way to track new referrals through entire life cycle, including which ones need additional documents, etc, which ones are ready to be assigned, etc)

3. Scheduling is impossible through the current software. Should have a "master calendar" that lets you filter clinicians by location as compared to where a new referral lives. Also a map that shows their location in respect to that of the clinicians nearby.

Lot of room for improvement. Not sure why these 3 items aren't top priority. Review collected by and hosted on G2.com.

The fact that it builds the POC for you from the OASIS. It trims down on missing things from start to finish of the home health process. Review collected by and hosted on G2.com.

I don't like how it will allow a frequency/duration to be entered incorrectly or that it won't stop a freq/dur from being entered that goes beyond the cert period. Also, I don't like how interventions and goals leave the POC order if they've been resolved prior to reviewing the POC so it forces me to have to go into a summary report to copy/paste them back onto the POC. Review collected by and hosted on G2.com.

Easy to document in the field. Comprehensive SNV notes. Review collected by and hosted on G2.com.

Cumbersome wound care documentation. Recertifications take too long with the software. Time consuming to to update the POC. Feel as if the documents could be pulling more information from the chart. Ex. Advance directive information should not be a buttons to open another screen, just load that page and let me read and continue. Too many pop outs. Too many advertisements and always trying to sell me something. Review collected by and hosted on G2.com.

The platform is easy to use, very easy to orient new hires quickly and learn the system. Review collected by and hosted on G2.com.

Being on hold for 2+ hours when you call customer service line, this happens frequently. Or I submit a ticket and it goes unanswered for days until I reach out to our account manager to see what is happening. Or they answer your ticket by calling you and you are unavailable or miss the call back and attempt to call them back and once again sit on hold for an hour or more. Review collected by and hosted on G2.com.

I honestly don't like Axxess that much. I find it cumbersome to use. I guess the Employee Weekly Reports are nice. Review collected by and hosted on G2.com.

The layout/design has never worked for me. I extremely dislike how I have all the patient's to the left of the screen. Each window opens separately and in a small window too, I have to make everything bigger every single time. The This, Last & Now episode selection drives me nuts. If I'm not specifically picking one of those than I usually pick All and just search through everything. Yes I know there is a date selection but then if I need to move past that I have to adjust again. The PCR area takes forever-I dred this the most. Review collected by and hosted on G2.com.