RA
Raymond A.
Alumni Relations Officer
Small-Business (50 or fewer emp.)
"AwardSpring is a terrific tool for scholarship management"
4.5/5
What do you like best about AwardSpring?

AwardSpring is an all in one platform that seamlessly allows for quick and straitforward applications submissions, grading, and awarding. Sam Lucas was great in implementing the program. The 30 plus scholarships that we have were easily integrated and on the platform is a simple and effective customer support button. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

I have yet to discover anything that I don't like about AwardSpring. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thanks so much for taking time for a review, Raymond. We appreciate your feedback and partnership!

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Award Spring is user-friendly and aesthetically pleasing."
4/5
What do you like best about AwardSpring?

The process of awarding students and distributing funds is extremely easy. I like how you can award students in bulk and go directly to the distribution tab for those users. Also, that you can distribute funds evenly.

The customer support is extremely knowledgeable and helpful.

Our integration process from our old system to Award Spring was a breeze.

The application questions and format is extremely versatile; it's nice to be able to add conditional questions. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

Some improvements that would be extremely helpful would be able to duplicate qualification groups and to disable and re-enable to see different group of applicants.

It would be awesome if there are reports for each scholarship. Say you were in the Award and Deny tab, it would be great if you could download the information that's currently within that tab. Also, if you could expand the information in that tab so you can view as many columns as possible without having to continue scrolling left and right. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thanks so much for taking time to give us a review. We love the ideas you shared around duplicating qualification groups. We've also recently expanded the width of the screen - so we'd love to hear from you if that's helped with the award/deny view. If you have other product ideas, please send them along to product@awardspring.com

Cielalisa V.
CV
Cielalisa V.
Small-Business (50 or fewer emp.)
"Great tool, awesome service"
4.5/5
What do you like best about AwardSpring?

I absolutely love that it is one single application. It takes away so much stress for students when they don't have to go through a list of scholarships, pick out the ones they're eligible for, then fill out a very slightly different application for every single scholarship. It also means my team doesn't have to read every application and make sure it actually qualifies for the scholarship.

We haven't gotten to implement the integration with our SIS yet, but I'm hopeful that once we have that feature in place it will make the process even easier on my team and our students. So far it doesn't seem like it will be too much trouble, it's simply a matter of having the time.

The customer support has also always been great. I get quick responses to my questions, and can reach someone via phone, email, or even Zoom if really necessary. I've had tech support get on calls with me and walk me through processes that were confusing step by step, and were always very pleasant and helpful. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

It's not the most intuitive system, unfortunately. The award cycle feature is a bit awkward to use and was extremely confusing at first - I had no training and was dropped into the middle of a cycle, so I had to figure it all out as I went and struggled a lot. Tech support was great when I needed it, but there aren't a ton of answers online, or useful how to videos, or things like that.

The system for running a Special Application also needs a lot of work. If you run schoalrships outside of your single "annual application cycle" it becomes cumbersome to create and for students to fill out. If there is overlap between special apps and the annual ones, there can be confusion for students and in scoring.

There is also not many ways or opportunities to make mass changes to scholarships. While I can add a question to my application and it's for all scholarships, I can't add post-awarding paperwork that students need to fill out to every scholarship at once, it has to be done one at a time. There are a lot of places where there can be automation added in that would make the system faster. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thank you so much for taking time to write this thoughtful and comprehensive review. Glad to hear you're seeing some real, positive benefits from the platform.

With regards to your feedback, we do have some resources and updates for you:

-Online help: be sure to check out the "Help Center" tab built into the administrator experience. It has multiple articles and videos for all sorts of different features in the platform

-Webinars: we run monthly webinars (recordings available in the Help Center) where you can take a class in an hour or less on a variety of topics (including New Administrator training which might be a good start if you've never received formal training)

-Support team: you can ask our support@awardspring.com team any time for 1-off training (sounds like you've done some of this already)

-Mass updating scholarships: great news here! We're making substantial changes to allow for the mass-updating of scholarships. Stay tuned to release notes or ask for training on how to use these new features

-Special Funds Applications: we'd love your feedback and ideas on how to improve the experience for this feature

Thanks again for taking time to give us this useful feedback!

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Great Product"
5/5
What do you like best about AwardSpring?

I've been working with AwardSpring since November 2021 and I love it! Their product is very intuitive and the customer service is exceptional. They usually resolve my questions on the same day. We're a small shop (two paid employees) that awards about $500,000 in scholarships annually. It's the perfect product for us. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

My only dislike is that we can't use our state's area code for texting, which prevents us from using the service. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thanks for the great review and for the feedback about our texting solution. We will bring this up to our texting provider to see if they'll allow us to eventually customize the area codes for our customers and let you know if they give us that option.

KH
Keyshla H.
Small-Business (50 or fewer emp.)
"Awards Springs is a very easy, functional and informative platform for scholarships."
5/5
What do you like best about AwardSpring?

I like being able to call and getting fast response from the support team. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

There really isn't anything I've disliked about Awards Spring. It's a program I'm getting to know and when stuck on something; I call for further support. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thanks for your kind words, Keyshla!

Verified User in Higher Education
AH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"It could be more user friendly"
2/5
What do you like best about AwardSpring?

It pairs students with scholarships for which they are eligible. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

The reviewer process is convoluted. Downloading giant reports and having to delete hundreds of columns and rows wastes so much time. I want to pick certain items and make a simple report of just the data I need. I also want to be able to make reports from the award and deny screen after I filter applicants; a report with just certain student answers from the select group of qualified applicants for a scholarship or a screen that will just show the answers of the students qualified for a scholarship. Additionally, I am unsure if the EFC and unmet need information is accurate. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thank you for taking time to review our platform, and we're sorry you're not having the best experience. I'd encourage you to reach out to our support line (support@awardspring.com) as we can actually provide all of the functionality you're looking for.

From a reviewer perspective: you're able to configure precisely what a reviewer can see, cutting down the amount of data shown to a manageable amount necessary to execute the review

From a reporting perspective: Once you've filtered down the number of students you're interesting in reviewing, you can modify that page to show just the answers you're interesting in seeing in order to make your awarding decisions

For EFC/Unmet need: If we're pulling in information from your Student Information System via our integration, you should be able to trust these answers. If you're asking students to self-report, we'd encourage you to consider one-time uploads from a trusted source before reviewing/awarding

We can provide more details in a one-off training session, if interested.

Stacey W.
SW
Stacey W.
Scholarship Specialist
Mid-Market (51-1000 emp.)
"Highly Satisfied"
5/5
What do you like best about AwardSpring?

I love the user friendly platform experience this software prvodes to everyone who utilizes it. Wheter that be the person on the back end setting up the system, or student who is applying on the platform for the first time. The reporting tools are great and allow everyone who is responsible scholarship reporting to stay connected year round. The cstomer service we receive everytime we need to troubleshoot an issue, is phenomenal . The ease of integrating our SIS platform with the AwardSpring software was seamless. I utilize the platform daily to assist, departments, students with with any questions they have as it relates to scholarships in general. All round, just a great user-friendly software. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

I do not like how on the dasboard area if a student has outstanding task they never go away even after an award year is completed, I also wish the software could intergrate with colleague. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thanks for your review & feedback, Stacey! We do offer Colleague integration - just reach out to our support team at support@awardspring.com to learn more. As for the dashboard - if you wouldn't mind sending an example of a student or two that's having this issue to our support team, we'll investigate this behavior. Once an award cycle has completed, students shouldn't see past-due tasks (unless they are specific post-award follow-ups - like a thank-you letter - that they have yet to complete).

JF
Jonathas F.
Small-Business (50 or fewer emp.)
"It is easy to disburse money trough AwardSpring"
5/5
What do you like best about AwardSpring?

How easy it is to build cycles and save information. Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

1) There is no extra field with preferred name. Our oriental students like to put their first name and how they like to be called. We need a space for Last name, first name AND preferred name.

2) When we stop impersonating an user, it would be best to be directed to the account of the user we were impersonatiing instead of the general user tab (in my opinion).

3) When adding additional requirements for scholarships, questions should have the option to have a minimum number of characters and not only a maximum amount of characters. This gives the student the option to not even send an application for review if they wrote one line in their essay question. Review collected by and hosted on G2.com.

Response from Grace Stimson of AwardSpring

Jonathas,

Thanks so much for taking the time to review AwardSpring! Your feedback is greatly appreciated.

Glad to hear that our solution is helping you throughout all stages of the award cycle!

I wanted to let you know that I've reached out to our product team and they have let me know that your second point about the impersonation UX is a fantastic idea and something they are seriously considering adding to an upcoming release. So keep an eye on the release notes!

For your first and third points, we should be able make this work for you currently! Feel free to reach out to our support team within AwardSpring or via email at support@awardspring.com and let them know what you're trying to accomplish. They'd be happy to help!

Thanks Again!

AJ
Amanda J.
Mid-Market (51-1000 emp.)
"Wonderful Team of Professionals"
5/5
What do you like best about AwardSpring?

From the moment the contract was signed, every team member at AwardSpring made sure our platform was ready and performed to our highest expectations. Also, AwardSpring was able to integrate with our Student Information System and use our SSO. This product has improved our entire Scholarship season!!!! Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

We have not identified any downsides at this point. We realized that some of our selection parameters were incorrect, and AwardSpring jumped in to help our organization. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thanks for the kind words, Amanda! If you do think of anything we can improve upon, please drop us a note!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Functional Yet Easy to Use Scholarship Program"
5/5
What do you like best about AwardSpring?

The Customer Service Support is great and always delivers! Review collected by and hosted on G2.com.

What do you dislike about AwardSpring?

Inability to archive last year's applicants. Review collected by and hosted on G2.com.

Response from Kurt Reilly of AwardSpring

Thanks for the review and the feedback. We've heard from a few customers this desire to archive old/prior cycle applicants and have that in our roadmap to be built (timing tbd). Keep an eye out for roadmap updates to learn more about when we might be building this feature.