We have been using Avoxi for more than 7 years now. It has been one of our best decisions to move to Avoxi. Earlier we used to face lot of connectivity and call drop issues, but since we moved to avoxi, everything became very smooth and helped our team to provide better customer service. Review collected by and hosted on G2.com.

I don't think that there is anything that I dislike. Only reason that we are are still with Avoxi is becuase we like everything, otherwise we would have shifter to some other service provider. Review collected by and hosted on G2.com.

Our account manager is very responsive, so that helps with issues or new products we'd like to add. The Genius platform is easy to use and set up. We use it every day! Review collected by and hosted on G2.com.

We wish the integration list were a bit more robust. Specifically, a Gorgias integration would give us a complete view of the customer touchpoints adding a phone call to the list. Review collected by and hosted on G2.com.

AVOXI offers probably the most robust VoIP software out there right now. Effortless way to manage all your DID's and deep options of features you are able to utilize. Review collected by and hosted on G2.com.

Overall it does offer a lot but I do think it is rather pricey after your intro period ends. I don't have many additional glaring negatives right now that can come to mind but I do believe their team is constantly working on the product. Review collected by and hosted on G2.com.

It was easy for me to get all the data that I need. I also like the Whisper feature where you can remotely monitor a live call. It is also easy for me to get all the information that I need for reporting and analysis. I also like the live feature where I can view the current status of my staff and their daily activities. The data can also be modified based on agent, teams and even the entire department which makes it easy for the Support team to create an analysis based form the staff performance. Review collected by and hosted on G2.com.

For 2 months of usage, I can say that the tool is very reliable when it comes to all the data that I need. I just need to be more familiar with all the feature that Avoxi offers. Maybe, it would help my team if there's a way for us to listen to all the calls that we are receiving. Review collected by and hosted on G2.com.

Great service.

Friendly and efficient support. Review collected by and hosted on G2.com.

Need to add more PABX features for users. Review collected by and hosted on G2.com.

The ease of accessibility to make and manage changes is incredible. Being able to update wording as needed without involving and paying the company to update it for us. Review collected by and hosted on G2.com.

The analytics could use some improvement in readability. It would be helpful to know how many unique calls the system gets as opposed to how many times any call hits the IVR. i.e. How many actual phone calls, not how many times they listed to the options on the IVR itself. Review collected by and hosted on G2.com.

Great conversation with clients, fixed problems well Review collected by and hosted on G2.com.

Compared with other similar providers, AVOXI is more costly. Review collected by and hosted on G2.com.

The Genius Plat works well with us. We can configure and set it up with the hassle of contacting AVOXI support. Review collected by and hosted on G2.com.

The previous platform has its issue when it comes to supporting. You need to wait for the response on your AVOXI Support, and we are located from the other side of the world, with that we already wasted a lot of time troubleshooting the issue. Review collected by and hosted on G2.com.

Changes to its setup are conveniently done - they could be set up without going through Avoxi admin. Technical representatives are amiable, and support is readily available. The tool itself is also easy to navigate. Review collected by and hosted on G2.com.

Could be better if reports are exported to an Excel file rather than PDF. Review collected by and hosted on G2.com.

The easy way we can integrate Avoxi with our existing PBX, in addition with a very good price and calling plans. It's a friendly platform for the final users. Review collected by and hosted on G2.com.

In this moment we don't have any problem with the platform, it has been working as expected Review collected by and hosted on G2.com.