SH

Sawyasachi H.

Seller Business Development

Small-Business (50 or fewer emp.)

5/26/2023

"Very much user friendly"

4/5

What do you like best about Avoma?

Sales coaching really helps in generating better results Review collected by and hosted on G2.com.

What do you dislike about Avoma?

Try and keep the charges as low as possible to reach maximum number of subscribers Review collected by and hosted on G2.com.

MB

Mark R. B.

Director Of Business Development

Small-Business (50 or fewer emp.)

8/29/2024

"Great experience with Everett at Avoma"

5/5

What do you like best about Avoma?

I was searching for an AI tool to help me with the ability to QC my teams sales calls in an easy and comprehensive manner. After some due diligence I found Avoma, Everett was very helpful and patient with helping me understand the value and went above and beyond to help build a strong value propisition to present to my bosses. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

Small thing, the software has an extensive list of features and uses. Until you get to learn a few short cuts it can seem overwhelming to set up. Everett was able to help me do this quickly. Review collected by and hosted on G2.com.

MW

Miles W.

Senior Manager, Customer Success

Computer Software

Mid-Market (51-1000 emp.)

6/25/2024

"A great way to collect & review my team's calls all in one place!"

4/5

What do you like best about Avoma?

- I love how Avoma integrates with Salesforce.

- I absolutely love the AI-generated meeting notes. Not only is it super easy, but it is really accurate!

- I like that my employees can request a scoring/review of a particular call, and I get notified of the request.

- I love the call Transcript. I find it to be very accurate, and I like that I can click on a paragraph and the call will jump to that timestamp in the recording. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

- I find the AI call scoring to be gimicky and provides little value - but that might be because I have not done enough to set up my scoring templates?

- I would like to see additional tags that can be applied to call recordings (ie: churn risk, good training example, etc...)

- I would like to see a training module built into Avoma. Something that allows me to add recordings to training module that I can use to certify employees on pitching a new product, use for onboarding training for new-hire employees, etc. Review collected by and hosted on G2.com.

MM

Melinda M.

CRO

Small-Business (50 or fewer emp.)

6/21/2024

"Hidden Gem for Call Intelligence"

4.5/5

What do you like best about Avoma?

Tools are only as good as their customer support. Avoma has not only nailed exactly what a top tier call intelligence tool should be, but it's there customer support that has won me over!

I'm a CRO that is not only leads sales, but also marketing so my time is extremely limited. The call coaching functionality provides coaching when I don't have the time. It offers detailed feedback on our sales calls, pinpointing areas of strength and opportunities for improvement. This has enabled me to quickly provide targeted coaching to my reps.

We have also used Avoma to capture the voice of the customer. Not everyone call be on all the calls. So being able to program the tool to capture this and report back is huge! Review collected by and hosted on G2.com.

What do you dislike about Avoma?

There is not much to dislike, but if I had to pick one, it would be the indepth setup. You really have to tailor each section to get the most out of the tool - which takes time.

But, my CSM has held my hand the entire way, taking baby steps with me to get this setup. It's been an amazing experience. Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

I'm only one person and can't be on every call. With the call recording and transcription feature has allowed me to analyze these recordings at scale. This has led me to be able to make more informed decision-making choices.

Being only one leader. Avoma’s call coaching automatically provides detailed insights and feedback on each of our sales call. This analysis helps me deliver personalized coaching, addressing individual strengths and weaknesses. As a result, I can coach the team at scale without having to be on every call.

Another piece we are diving into is the sales forecasting by Avoma. Avoma's forecasting helps me make strategic decisions with confidence, and hone in on what deals are real and what we should close lost. Improved forecasting has led us to a leaner and more accurate pipeline. Review collected by and hosted on G2.com.

HM

Haley M.

Partner Success Specialist

Mid-Market (51-1000 emp.)

7/24/2024

"Using Avoma to Elevate Your Calls"

4/5

What do you like best about Avoma?

Avoma is one of the tools I use on a daily basis. AI grading & feedback on calls. Helpful to pay attention to things you may forget or identify opportunities you can improve on when leading or partaking in calls. The feeback helps to level up the customer support you are able to provide. The software itself is very easy to use and integrate with other softwares to make recording calls easy. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

Sometimes the AI feeback can be very rigid and does not take nto account variables of the call or flow of the call. Review collected by and hosted on G2.com.

CM

Courtney M.

Account Executive

Small-Business (50 or fewer emp.)

6/11/2024

"It transformed my conversations"

5/5

What do you like best about Avoma?

The AI notes—honestly, they are life-changing. It's so much faster to review those key takeaways than to fumble through the transcript of a half-hour call. I can actually have a conversation with my prospects rather than interview them because I know that Lady Avoma has my back. She is a daily tool now, and I honestly don't know how I ever did my job without her. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

I do wish that the followup email tool was a bit more advanced. Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

Have you ever been so busy taking notes that you forgot to be present in the moment? Well, with Avoma, that's no longer an issue. The main issue that Avoma addresses for my team and I is that it helps us to engage actively and be attentive during our sales conversations. This helps to put our prospects at ease, encourages them to share more openly, and allows me to identify what is most crucial for closing the sale. Review collected by and hosted on G2.com.

ST

Scott T.

Chief of Staff

Small-Business (50 or fewer emp.)

6/11/2024

"Avoma AI for client/sales meetings has been best in class - we tried 4 others - not even close!"

4.5/5

What do you like best about Avoma?

AI has been on point compared to others.

Integration support - we have made Avoma a top 3 tool inside our marketing agency and its saved so much workflow chasing between teams weekly.

They created multiple support videos, docs, etc that are specific to our workflow as a top tier marketing agency.

I can always reach them on slack - daily.

The connection to Clickup and Hubspot saves us at least 5 hours week per project manager and it saves 10+ hours of wasted onboarding effort when launching a new client. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

There are always a few things with any technology, however, we have direct access to customer success team in slack and they have always supported above and beyond. At times, even created new features. Review collected by and hosted on G2.com.

GW

Garrett W.

Sales Director

Small-Business (50 or fewer emp.)

6/11/2024

"Great program for Sales Leadership"

4.5/5

What do you like best about Avoma?

I love having easy insight into exactly what is going on in my reps meetings and the data compiled in Avoma regarding the entire team. I have been able to create several training topics based on trends i'm seeing in Avoma that will cater to my specific team's needs. The setup and integration with our CRM was seamless, and Sarah has been really great to work with. She has standing meetings with my team, checks in with me multiple times a month and is always responsive when I reach out to her. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

I haven't found a downside yet. I will keep looking and let you know. Review collected by and hosted on G2.com.

HT

Holly T.

Sr. Mid-Market CSM

Mid-Market (51-1000 emp.)

6/4/2024

"Avoma's AI Notes save me HOURS of work!"

5/5

What do you like best about Avoma?

I've used Gong at a couple of different organizations, and I find Avoma more user friendly and the AI Notes are always right on point making my follow up work so much easier! I don't have to comb through calls for a certain piece of information because the AI notes always catch it. I really love this product and am so glad that my current organization switched over to it! Review collected by and hosted on G2.com.

What do you dislike about Avoma?

I don't have any critiques at this time because it really does all I need it to! Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

I tend to type up or write down notes when I'm on calls and it can be very distracting to try and capture all of that information in an organized way while talking to my clients. However, now I can have full confidence that it will all be caught in the notes making going back for references on action items super easy! Review collected by and hosted on G2.com.

MP

Mark P.

Head of Sales, Marketing & Partnerships

Mid-Market (51-1000 emp.)

5/31/2024

"A fantastic productivity tool for sales, implementation, and customer success teams"

5/5

What do you like best about Avoma?

There's a lot to like about Avoma including:

* The flexibility of the licence model - we can pick and choose which team members go on which plan

* Getting started was unbelievably easy

* It was quickly integrated into HubSpot for us. So we now have a seamless flow of transcriptions into Deal records.

* My team loves using it. It is used in well over 90% of meetings that are held over the web.

* We've had regular contact from the Avoma team - this level of support is great. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

The only thing I've struggled with is setting up templates - but this is more me being time poor.

It would be good to see the system pre-configured with a wider range of sales methodologies. We use Winning by Designs methodology and its taken a bit of effort to set this up - this is not a deal breaker for us. Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

The primary problem we set out to solve with Avoma was getting meeting recordings, transcripts, action items etc into CRM following discovery or demo meetings - when the team realised how accurate and fast the system worked they fell in love with it. The quality of notes, the clarity of action items now being captured in CRM is exceptional.

What Avoma has also allowed us to do (primarily myself as Head of Sales), is quickly identify where my team need coaching - for example, I had a junior SE/AE who was developing a bad habit of discounting unnecessarily - using Avoma I was able to drill in, listen to his approach and then coach him on tactics to avoid discounting or at least move to a model where it was a value exchange vs a one-sided discount. Review collected by and hosted on G2.com.