I value how Avoma’s AI-generated summaries capture all significant points, allowing me to focus on the conversation rather than taking notes. Its integration with standard calendar and conferencing tools simplifies scheduling and post-meeting reviews, and the analytics feature offers concise, actionable insights. Review collected by and hosted on G2.com.

The transcription accuracy can fluctuate if audio quality is suboptimal, and I would prefer more options for customizing analytics. Nevertheless, these minor drawbacks do not substantially reduce the platform’s overall effectiveness. Review collected by and hosted on G2.com.

The most helpful part about avoma for me is the feedback after my calls. Such as how much I talked vs how much the client talked during the calls. I tend to over talk on some of the calls so its allowed me to look back at them and to see how much I tend to do that. So it allows me to have more insight. Another feature that I use for every call is the scorecard feature. This alone has helped raise the quality of my calls. Its very easy to think that you covered everything that you need to on the calls but Avoma allowed me to actually see some key points that I was not bringing up on the call which can be crucial. It allowed me to see that some of those questions I was asking in a very broad since and not being specific. So I looked back at the scorecard, looked at which questions I was missing more often and then made it a point to make sure to ask those on my calls and the quality has improved significantly Review collected by and hosted on G2.com.

To me the only downside would be the AI that jumps on the calls. I know this is something that probably cannot be avoided but it just makes it feel like someone else is on the calls but know its another way it allows the system to take better notes of the calls. I do feel like the notes tab on the calls can be a little overbearing for me. When I see a bunch of words, lines and sections it can be a little overwhelming especially on a very busy day. Thats why I feel that I tend to stick more to the scorecards feature and that really helps me know what I miss/go over etc Review collected by and hosted on G2.com.

I love the transcripts of calls to quickly review calls I didn't make. I also enjoy it for use for internal training and coaching. Sharing snippets with team members is also particularly useful. Their customer support is also great and they are very helpful. Review collected by and hosted on G2.com.

Sometimes I struggle with the permissions within the tool and grouping calls into appropriate teams so that those who need access get the recordings but also keeping the privacy and security standards maintained at our organization. Review collected by and hosted on G2.com.

The customization while meeting with clients. You are able to really learn what the highs and lows are that pain points and what is most importants. The take ways summaries are awesome. Also, having the transparency of the meeting and ablity to go back and clarify if and when needed. Very easy to use! Review collected by and hosted on G2.com.

I haven't had any cons its made my day to day operations and note taking more efficent. Review collected by and hosted on G2.com.

The transcripts and summary notes are my favorite feature. I don't have to stress about missing something important because I know I'll have it recorded and transcribed. Review collected by and hosted on G2.com.

For what I need, I don't have any dislikes about Avoma. Review collected by and hosted on G2.com.

Translation and its connection with CRM to make it sync to the particular deal and a lot of other features and we use it more frequently. Review collected by and hosted on G2.com.

Need more analytics to review sales person report Review collected by and hosted on G2.com.

The upsides of using Avoma are the call transcirptions and the organization of the meetings and calls. Review collected by and hosted on G2.com.

We are paying for double the amount of seats that we need. We only have 48 active users and are paying for 87. We don't have the headcount that we did at the beginning of the year, which we let them know about, and they signed us up for another year with the same amount of people. We asked multiple times to revisist the contract and renegotiate the user count with them. Multiple times they flat out refused. They will not even meet us halfway. We will not renew our next contract with Avoma due to this.

You cannot download playlists, you need to find the snippet in the playlist, search for the call by the name (which doesn't always find the call), and then find the snippet in the call. This is extremely time consuming.

They do not offer assistance in bulk downloading calls. Review collected by and hosted on G2.com.

Avoma is a great tool since it eliminates the need for detailed note taking during meetings (or really any note taking at all). It effectively captures a transcript of the meetings and summarizes the key points and purpose so that it's easy to understand what was discussed and with what tone.

The user interface is very clean and easy to navigate. It's laid out in a logical and helpful way to navigate through meeting topics, speakers, etc. It's also very easy to share meetings with external parties through the Playlist functionality, completely removing the need to specify links to meetings.

Avoma also has helpful integrations. The fact that it integrates with Zoom so easily is a big plus, and lets it be a "set it and forget it" tool. Review collected by and hosted on G2.com.

I wish that recordings became available more quickly so that I could go and organize them immediately after a call ended. I think this is a limitation of processing power in today's infrastructure (ex. Zoom recordings are also not available immediately). Perhaps if there was a way to have a placeholder showing that a meeting was being processed but that still allowed me to organize the recording, it would be convenient and reduce the chance of me forgetting to move it. Review collected by and hosted on G2.com.

Avoma is a more cost effective solution than Gong. That was the main reason for our transition. Avoma has everything we need from a feature standpoint. The onboarding process with them has been extremly smooth. I like how we have a dedicated CS rep that responds quickly and is willing to hop on calls when we have questions. Review collected by and hosted on G2.com.

I think the UX can be improved a bit. Coming from Gong it took me a bit to understand. Now that I know where everything is it's not a huge concern. Anothter thing is having an email address I can add to invites quickly that will add the Avoma recorder to meetings. I know they're working on this feature.

Nothing really negative on our end. We're a happy customer and look forward to growing with their team. Review collected by and hosted on G2.com.

As an assistant who spends a lot of time in meetings, Avoma has been a great tool for me.

The transcription feature is super accurate, saving me hours of note-taking. The summaries are clear and cover all the important points, including action items and decisions. It's easy to use and integrates smoothly with my calendar and video conferencing tools.

In short, Avoma saves time, ensures I don’t miss anything important, and helps me stay on top of my tasks. It’s a great tool for anyone who wants to get more out of their meetings. Review collected by and hosted on G2.com.

There's nothing I dislike about Avoma. It meets my expectations in every way. Review collected by and hosted on G2.com.