--- title: AvidXchange Reviews meta_title: 'AvidXchange Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 327 reviews by the users' company size, role or industry to find out how AvidXchange works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 327 scale: '5' date_modified: '2026-07-13' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # AvidXchange Reviews **Vendor:** AvidXchange **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 327 ## About AvidXchange Founded in 2000, AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions purpose-built for middle-market businesses and their suppliers. Backed by 25 years of industry expertise, AvidXchange modernizes invoice and payment workflows with AI-enhanced software and support from real people. AvidXchange helps finance teams automate the full AP process — from invoice capture and coding to approval routing, payment execution, and reconciliation. By reducing manual tasks and paper-based processes, businesses gain greater efficiency, visibility, control, and fraud protection across their financial operations. Designed to work with existing ERP and accounting systems, AvidXchange integrates with 265+ accounting platforms and ERPs, helping businesses automate AP workflows without replacing their current financial software or disrupting existing processes. Customers also gain access to the largest actively engaged B2B payment network for the mid-market. AvidXchange delivers fast, secure supplier payments while managing supplier enrollment, communication, and ongoing payment optimization on behalf of customers. More than 8,000 businesses trust AvidXchange to streamline invoice processing and supplier payments across industries including real estate, construction, community association management, healthcare, education, hospitality, financial services, media, and professional services. Over the past five years, AvidXchange has securely processed payments for more than 1.5 million suppliers through its proprietary payment network. AvidXchange helps finance teams save time, reduce manual work, improve accuracy, and focus on what matters most. Learn more at avidxchange.com. ## AvidXchange Pros & Cons **What users like:** - Users value the **ease of use** in AvidXchange, enhancing efficiency in accounts payable automation and invoice processing. (71 reviews) - Users appreciate the **efficiency of invoicing** with AvidXchange, streamlining AP workflows and enhancing visibility and control. (53 reviews) - Users value the **time-saving efficiency** of AvidXchange, significantly reducing hours spent on accounts payable tasks. (34 reviews) - Users highly value the **efficiency** of AvidXchange, significantly improving workflow and reducing manual processing time. (26 reviews) - Users value the **streamlined AP workflow** of AvidXchange, enhancing efficiency and reducing manual entry errors. (23 reviews) - Users value the **easy payment process** of AvidXchange, which streamlines AP workflows and enhances efficiency. (23 reviews) - Users value the **ease of invoicing** , significantly reducing approval times and improving payment management efficiency. (23 reviews) - Users value the **automation** in AvidXchange, finding it enhances efficiency and reduces manual processing errors significantly. (21 reviews) - Approval Process (19 reviews) - Payment Processing (19 reviews) **What users dislike:** - Users frequently face **poor customer support** from AvidXchange, resulting in unresolved issues and workflow interruptions. (32 reviews) - Users experience **delays** in customer service and payment processes, making issue resolution frustratingly time-consuming. (26 reviews) - Users face **payment issues** with AvidXchange, experiencing delays and frequent glitches that disrupt their workflow and efficiency. (26 reviews) - Users experience **delayed vendor payments** and suggest enhancements for tech support and invoice indexing efficiency. (25 reviews) - Users face **invoicing issues** due to frequent misindexing, complicating workflows and increasing department workloads. (22 reviews) - Users often experience **lack of communication features** , resulting in frustration with payment processing and vendor relationships. (19 reviews) - Users often face **processing delays** with AvidXchange, leading to frustration with invoice entries and check image generation. (14 reviews) - Users experience **slow loading** times with AvidXchange, impacting workflow and causing frustration during invoice approvals. (13 reviews) - Supplier Issues (13 reviews) - Users face **approval process issues** with AvidXchange, including frequent errors and delayed problem resolution during invoice processing. (10 reviews) ## AvidXchange Reviews ### 1. API Review from Small Business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about AvidXchange?** Avidxchange provides us with a valuable tool to research invoices and payments. It takes much of the manual labor and tracking out of the Payables function. No more entering invoices into the accounting software and printing out paper checks to mail. **What do you dislike about AvidXchange?** There are many errors in indexing from picking the wrong amount to pay, to the wrong vendor, and Avid doesn't always send the right invoice to the right department for approvals. The most difficult problem by far is getting problems resolved especially when they make a change in the system. It can take up to 2 weeks to get a live person to help you resolve a problem from an upgrade to a system glitch. **What problems is AvidXchange solving and how is that benefiting you?** Avid helps us track invoices to minimize duplicate payments. **Official Response from Brooke Boan:** > Thank you for sharing your review. We are so happy to hear that AvidXchange is making it easier to manage your AP process. ### 2. Streamlines AP with Clear Invoice Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay K. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about AvidXchange?** streamlines the AP process. and you can easily view where an invoice is at in the process. **What do you dislike about AvidXchange?** I wish the voiding payment in Avid would automatically void in RM. **What problems is AvidXchange solving and how is that benefiting you?** helps us stay more organized **Official Response from Brooke Boan:** > Thanks, Lindsey for sharing your feedback. We are so happy to hear that AvidXchange is making your job easier. ### 3. AvidXchange Streamlined Our AP Process and Saved Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Augusto P. | Finance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about AvidXchange?** The platform is easy to use, and the automation has really cut down on manual work and paper invoices. I also appreciate how responsive and helpful the AvidXchange team has been throughout implementation and beyond—they truly understand the needs of municipal finance departments. **What do you dislike about AvidXchange?** There’s a bit of a learning curve at the beginning, especially when adapting it to existing City processes, but the support team made it manageable. Once everything was set up, it became much more intuitive. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange has helped us streamline our accounts payable process by eliminating manual data entry and reducing our reliance on paper invoices. It’s improved transparency in our approvals and payment tracking, which is especially important in a public-sector environment. The automation has saved time for our staff and helped us stay organized during busy budget and audit cycles. **Official Response from Brooke Boan:** > Thank you, Augusto! We’re so glad AvidXchange has helped cut down on manual work and paper invoices, and that our team could make the learning curve easier. It’s great to hear the platform is bringing more transparency and efficiency to your City’s AP process, especially during busy budget and audit cycles. ### 4. Came changer for invoice approval **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | Director of Purchasing, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about AvidXchange?** All invoices are automatically assigned to the appropriate property, and you can also allocate each invoice to the correct GL codes for better tracking. **What do you dislike about AvidXchange?** I wish it could recognize logos and automatically associate them with the correct vendor. **What problems is AvidXchange solving and how is that benefiting you?** Previously, we had to print each invoice and manually write GL codes on every line item. After that, we would scan and upload them into our accounting software. Now, we no longer have to go through that process. ### 5. Love AvidXchange for handling high volume AP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about AvidXchange?** We utilize AvidXchange for invoice and payment processing, and it has significantly improved the efficiency of our accounts payable operations. The platform provides enhanced visibility into our financial workflows, which has been especially beneficial for cash flow projections and overall financial planning. One of the key advantages is that vendors can submit invoices directly through AvidXchange, streamlining the process and reducing manual entry for our team. The system is also highly user-friendly—even administrative tasks are straightforward and easy to manage. AvidXchange offers flexibility for vendors by allowing them to choose their preferred payment method. Additionally, the platform provides multiple support channels, ensuring that assistance is readily available when needed. The reporting capabilities are robust, with a wide range of standard reports and the option to customize them to meet specific business needs. I particularly appreciate the level of control and visibility the system offers. I’ve had the opportunity to implement AvidXchange twice, integrating it with two different software systems. Aside from a few minor adjustments to align with our company’s specific requirements, both implementations were smooth and efficient. **What do you dislike about AvidXchange?** We do not utilize the Invoice Accelerator feature, as payments related to our rehabilitation projects are not processed through Avid Payments. **What problems is AvidXchange solving and how is that benefiting you?** Allowing vendors to submit invoices directly through AvidXchange has eliminated delays caused by paper-based processes—no more invoices sitting on someone’s desk. This streamlined approach has significantly improved our cash forecasting capabilities by providing real-time visibility into pending expenses. As a result, vendors are receiving payments more quickly, and our team is spending considerably less time on invoice processing. These efficiencies contribute to a more agile and responsive accounts payable function. **Official Response from Brooke Boan:** > Thanks for sharing your experience! We’re thrilled to hear AvidXchange is helping you process high-volume AP with greater efficiency and visibility. Real-time insight and reduced manual work are exactly what we aim to deliver. ### 6. Streamlined Workflow and Approvals Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about AvidXchange?** The workflow and the approval process really help with streamlining processing. **What do you dislike about AvidXchange?** In the beginning we were unable to link our payments to the paid invoices, however after working with them they were able to correct the issue. Now, the only thing that I dislike is that we have to wait until a payment is cleared before we are able to get a copy of a check. **What problems is AvidXchange solving and how is that benefiting you?** It is saving processing time. **Official Response from Brooke Boan:** > Thank you for the thoughtful feedback! We’re glad to hear that AvidXchange has helped streamline your workflow and approvals, and that the platform continues to save your team time. We appreciate you sharing your experience and look forward to supporting your continued success. – The AvidXchange Team ### 7. Avid uses **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha H. | Human Resource Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about AvidXchange?** What is most helpful about AvidXchange is the ability to have programs/projects sent to the owner of that program/project to verify that the billing codes are correct before sending it off to accounts payable - which we still double check to ensure that everything is correct before we pay an invoice so we do not have to reclass a purchase. **What do you dislike about AvidXchange?** I am not seeing any downside to using AvidXchange with my personal usage. **What problems is AvidXchange solving and how is that benefiting you?** For my level of AvidXchange I am not having issues with the use - any changes that have been made have been for the better. **Official Response from Brooke Boan:** > Thank you Natasha for sharing your experience with AvidXchange! We are so happy to hear that AvidXchange is saving you time and helping you stay organized. ### 8. Automating AP Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Senior AP Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about AvidXchange?** I like that everything I have access to, our users in the field have access to. They have access to their invoices, at anytime from anywhere in the country and that has been very beneficial as we have locations all the way to Nevada. **What do you dislike about AvidXchange?** Ticket turn around times are very lengthy. It can take weeks sometimes to get a response. I would like to see that improved. **What problems is AvidXchange solving and how is that benefiting you?** All of our invoices are in a centralized location that is accessible to all of our users. Our users are able to get answers for themselves without having to rely on the AP department. **Official Response from Brooke Boan:** > Thanks for sharing your feedback! It’s great to hear that AvidXchange is helping your team stay connected and access invoices from anywhere. Centralized visibility makes a big difference, especially across multiple locations. We appreciate your note on support turnaround times and will continue working to improve the experience. ### 9. Customer Support is the WORST for Vendors! Would NOT recommend if you desire true efficiency! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about AvidXchange?** Good for multi-entity invoice processing; Good for hands off coding if you need to just route request through various department workflows and require program departments to input their own coding. **What do you dislike about AvidXchange?** AvidXchange customer service when it comes to supporting vendors is not good at all! They create a bottleneck between the customer and the vendor because they claim to allow payors to be hands off in supporting efficient payment processing for vendors but that is not the case at all. Vendors are charged to receive their payments efficiently (electronic payment method) and it could take weeks or months to get a vendor set up on a more efficient payment method other than check. Because of the fee most vendors are reluctant to even sign up for a faster payment method, leaving the customer/payor to have to go through other payment alternatives. A vendor has to wait until after their first payment via check to receive an electronic payment method and they indicate they contact the vendor once the first payment is made and that is not the case. In my experience vendors have had to contact them. If you have banking instructions for your vendors that you would like to put into the system on your vendors behalf, that is not an option. I have used Avid both as a payor to pay vendors and also as a consultant to receive payment and both experiences were not great. They could ruin a relationship with a vendor because a vendor would have to call several times to find out about the status of an efficient payment method leaving you as the payor to in fact NOT be hands off and receive complaints from vendors of an inconvenienced experience to get set up timely. I question the implementation process and options as the system was implemented before my use, but set up or options of efficiency does not seem like it was there when implemented. The system does not have a seamless integration with Sage Intacct and in my experience of being an administrator I had to correct implementation issues and figure out field issues of dimensions not coming over properly. The system was set up to only integrate invoices and not payments or close the invoices out in Intacct. The representative never contacted us to discuss better solutions or options to improve the AP process. The team has had to reach out to inquire of better options and overall, its probably best to seek a better tool. I would not recommend Avid if you are looking for a tool that offers true efficiency and sufficient support. **What problems is AvidXchange solving and how is that benefiting you?** Approval of disbursement requests **Official Response from Brooke Boan:** > Hi there, Thanks for taking the time to share your experience. We're glad to hear AvidXchange supports your multi-entity workflows, and we truly value your feedback about vendor support and onboarding. We understand that delays during the vendor setup process can be frustrating. To help protect both clients and vendors, our current process requires us to speak directly with vendors to confirm enrollment details and securely collect banking information. We also typically wait until a first payment is processed to complete the setup, which helps ensure accuracy and reduce fraud risk. That said, we’re actively working on improvements to make the experience faster and more transparent — without compromising security. Your feedback helps drive those changes, and we appreciate your insight. ### 10. Efficient Invoice Management, But Vendor Payment Process Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about AvidXchange?** All invoices are digitized and easily accessible. Grant reviews and audits are streamlined. Customer time of implementation is reasonable and probably lower than standard. **What do you dislike about AvidXchange?** Poorly managed check payments. Calls to vendors to sign up for a different payment type. Generally seems like our vendors are hustled into ACH or virtual credit card that's more profitable for Avid and less beneficial to our vendors, causing confusion around them collecting their payments. We spend more time following up with vendor payment issues than before we partnered with Avid. **What problems is AvidXchange solving and how is that benefiting you?** Toggle for "paid internally" really helps track payments. **Official Response from Brooke Boan:** > Thank you for the detailed feedback. We’re glad to hear AvidXchange has improved your invoice tracking and audit processes and that the toggle features are making day-to-day work more efficient. We appreciate you sharing your concerns around vendor payment methods. Our goal is always to offer flexible options that meet the needs of both our customers and their vendors — and we’ll continue working to reduce confusion and ensure the process is as smooth and transparent as possible. – The AvidXchange Team ### 11. Accounts Payable System, second to None **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about AvidXchange?** AvidAscend is very user friendly and intuitive product making it very easy to train on and for the occasional user to navigate with ease. The general ledger, reconciliation and payment file integrations are seamless as well as the tax document preparations annually. **What do you dislike about AvidXchange?** While customer support is not often needed, when it is necessary the process to reach a subject matter expert is very difficult and then takes to long for an answer or resolution to the support request being made. **What problems is AvidXchange solving and how is that benefiting you?** The process is entirely paperless and with multiple locations and departments this is a tremendous time saver. The Approvals module is probably the most valuable in terms of timeliness to pay vendors. The integration from Accounts payable to Fixed Assets, Prepaids & Accruals is very helpful from processing, reporting and ultimately auditing. **Official Response from Brooke Boan:** > Thanks for the thoughtful review! We’re glad AvidXchange is helping simplify training, streamline workflows across departments, and support seamless integration from AP to reporting. We appreciate your feedback on support access and will continue working to improve response times and resolution speed. ### 12. Director - Information Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Director - Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** Ease of use, reliability of service, accuracy. Avid is continually working to improve the tool a, enhance its efficiency, and bringing the benefits of AI technology to AP processing **What do you dislike about AvidXchange?** Nothing, the service is terrific; it is efficient, ease to use, for both our employees and our suppliers, **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange enables us to digitalize the AP experience for both our users and our suppliers. The integration into our accounting system is seamless and responsive. Avid has been proactive in the use of AI technology to further enhance the efficiency, and thus the speed, of invoice processing. **Official Response from Brooke Boan:** > Thank you Richard! We’re thrilled AvidXchange is making AP more efficient and intuitive for both your team and your suppliers. It's great to hear our AI-enhanced approach and seamless integrations are helping speed up your invoice processing. ### 13. Avoid AvixXchange at all costs. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about AvidXchange?** So far, it has only been a terrible experience. **What do you dislike about AvidXchange?** Worst aspects: 1. They charge vendors/suppliers 1.2% per transaction for simple ACH transfers. Vendors are livid and pushing us to change. 2. Trying calling their customer service #: 855-525-2843. You will wait for 45 minutes plus, and person who answers will not be able to help you -- they might not even be able to find your account. **What problems is AvidXchange solving and how is that benefiting you?** Only headaches so far. **Official Response from Brooke Boan:** > Thank you for sharing your feedback. We're sorry to hear that your experience so far has been frustrating. AvidXchange offers a variety of payment options to meet the needs of both buyers and vendors. Some electronic methods may carry a processing fee, while others — such as check — do not. Vendors always have the ability to choose the method that works best for their business. We also recognize how important it is to reach support when you need it and are actively working to improve response times and service across all channels. If you'd like to speak with a member of our team, please reach out to support@avidxchange.com and include “G2 Review” in the subject line. An escalation manager will follow up with you directly. – The AvidXchange Team ### 14. Exceptionally User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about AvidXchange?** Avid is so user-friendly and easy to use. **What do you dislike about AvidXchange?** The wait timing to speak to someone, seem like every time a problem arises the wait can be hours to get a hold of someone. **What problems is AvidXchange solving and how is that benefiting you?** Avid is assisting the department in reducing the number of checks that are printed each week. **Official Response from Brooke Boan:** > Thank you for the great feedback! We’re glad to hear that AvidXchange is helping simplify your processes and reduce the need for paper checks. We appreciate you calling out the ease of use — and we recognize that support wait times can be frustrating. We're actively working to improve response times so we can provide a better experience across every interaction. – The AvidXchange Team ### 15. Avid User for nearly 3 years now **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AvidXchange?** I like the ability to see previous coding for invoices, the ease to check on payments to vendors and to research prior invoices and payments very much. Customer support is easy and quick. I use Avid everyday, and I like the ease and efficiency of coding invoices and approving for payment. **What do you dislike about AvidXchange?** The software logs you out too quickly if idle. I use the software all day long, every day. I would appreciate having longer times idle before auto logging out. **What problems is AvidXchange solving and how is that benefiting you?** It allows me to code and approve my invoices more efficiently. I spend less time looking up coding, because it offers the function of saving prior coding and the ability to look at previous invoices when the coding is not the same each and every time. **Official Response from Brooke Boan:** > Thanks for being a longtime AvidXchange user! We're glad to hear the platform is making invoice coding and approval more efficient and transparent. We appreciate your feedback on session timeouts and will continue looking at ways to improve the daily user experience. ### 16. Holding people accountable for their workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel S. | Controller, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 ### 17. Great tool to automate complex financial processes **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey W. | Accounts Payable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 ### 18. Great user friendly software **Rating:** 3.5/5.0 stars **Reviewed by:** Karen L. | Property Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about AvidXchange?** I love how quick and easy it is to upload invoices to be paid. The technology that can read information off the invoice is so incredible. With a couple of clicks they are ready to go through the approval process. **What do you dislike about AvidXchange?** I wish you could search all the invoices that have been paid to a specific vendor across multiple properties. That would really make research easier. **What problems is AvidXchange solving and how is that benefiting you?** It helps streamline our a/p processes and helps us be more efficient with our time. As well as keeping all our bills current. ### 19. Great time saving tool to have **Rating:** 5.0/5.0 stars **Reviewed by:** Anne S. | Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** Avidxchange integrated with our HAB software and made the bill-paying process more manageable than the previous online service we were using. The support team has been great to work with and are very prompt in helping any way they can. **What do you dislike about AvidXchange?** My previous service would allow multiple bills in one pdf that could be broken apart in the software, but Avid has to have individual invoices per pdf. You must download the file and resave them as individuals. Also, there is now a highlight feature in the Avid capture that you have to turn off on every bill in order to read it well. **What problems is AvidXchange solving and how is that benefiting you?** Avid has made it easier to integrate with our software and import all the details directly into it. They have saved me a considerable amount of time over my old software and are having paperless storage has been huge. ### 20. Avid, a perfect place to review your invoices. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan H. | Accounts payable analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about AvidXchange?** I like how AvidXchange simplifies the invoice and payment process. It saves time, reduces manual work, and helps keep everything organized in one place. **What do you dislike about AvidXchange?** Sometimes the system can be a bit slow, and certain processes—like invoice approval or matching—require too many steps. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange helps automate the accounts payable process by managing invoices, approvals, and payments in one system. It reduces manual errors, saves time, and increases visibility across the workflow. **Official Response from Brooke Boan:** > Thank you, Juan! We are so happy to hear that AvidXchange has saved you time and reduce errors. ### 21. AvidXchange is a must have! **Rating:** 5.0/5.0 stars **Reviewed by:** Ja'Net P. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about AvidXchange?** I would have to say right now the biggest benefit is the capability of having multiple workflows for different departments/properties. **What do you dislike about AvidXchange?** The only thing I can really think of is the timelines of the refund report. By the time I receive the report the refunds have already been completed. **What problems is AvidXchange solving and how is that benefiting you?** The added value we ger from AvidXchange is quite lengthy. From no longer manually entering invoices and signing checks to the vendors having access to track their invoices and payments **Official Response from Brooke Boan:** > Thank you Ja'Net! We appreciate your ongoing support and have loved hearing how AvidXchange has improved your day-to-day processes. ### 22. AvidXchange Bill Capture **Rating:** 5.0/5.0 stars **Reviewed by:** Maya C. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about AvidXchange?** Easy to use, fairly priced, and excellent support **What do you dislike about AvidXchange?** Dashboard is dated and should be updated **What problems is AvidXchange solving and how is that benefiting you?** We use to manually approve and submit invoices, now with AvidXchange the process is totally automated. ### 23. Excellent Upgrade to our Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Jenn P. | Accounting Manager / HR Manager / Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AvidXchange?** The best part about using the AvidXchange platform is the paperless organization and storage of our payables and the ease of processing the actual payment to the vendor. **What do you dislike about AvidXchange?** The least helpful part about AvidXchange is trying to engage with Customer Support, especially when the portal is experiencing issues. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange is solving our paperless document storage challange along with eliminating having to issue in-house checks and having to the stuff the envelopes in preparation to mail them. **Official Response from Brooke Boan:** > Thanks for the thoughtful review! We’re glad AvidXchange has helped you move away from paper and simplify your payment process. That’s exactly the kind of upgrade we aim to deliver. ### 24. AvidXchange: Use it **Rating:** 4.5/5.0 stars **Reviewed by:** Matt S. | Accounts Payable Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** They are always updating and creating new and unique features. It seems endless on what they can come up for AP processing. **What do you dislike about AvidXchange?** The occasional disruptions in service when Avid is having technical difficulties. **What problems is AvidXchange solving and how is that benefiting you?** Technical difficulties seem to be getting fewer and not lasting as long. This benefits us on the days we run checks especially. Support also addresses concerns right away such as missing payments, incorrect remit to addresses and much more. **Official Response from Brooke Boan:** > Thank you for the review, Matt. We are so glad you have had such a positive customer support experience. ### 25. We use Avid on a daily basis within our company's structure. **Rating:** 4.0/5.0 stars **Reviewed by:** Kathy G. | AP Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about AvidXchange?** The incredibly quick responses on any issues or concerns we have. We work directly with Anthony Nasta and Erin Williams. Both are top notch and incredibly responsive. **What do you dislike about AvidXchange?** I don't like that I can't have multiple browsers open with Avid in each. We cover many markets and this would save time. **What problems is AvidXchange solving and how is that benefiting you?** We were having batching issues in the past. Avid took this issue head on and has fixed this automation and made the process incredibly seemless. **Official Response from Brooke Boan:** > Thanks for your review! We're glad to hear AvidXchange is helping streamline your processes and that our team has been responsive and helpful. It's great to know automation improvements are making a real difference. We appreciate your feedback on browser flexibility and will keep it in mind as we continue enhancing the platform. ### 26. Simple easy to use but could use some upgrades **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about AvidXchange?** It is user friendly and easy to use. Works well with our core system. Haven't really had any issues to where we need to be calling customer service. **What do you dislike about AvidXchange?** 1. Note section for invoices would be nice. Per invoice and not on the Vendor level only as it is now. 2. To be able to void a payment without having to delete the original invoice. Leaving a zero balance on it would be great, just to have for record on notation. 3. When inserting lines within the invoice breakdown, it would be nice to be able to drag and move the lines around instead of having to recode some of the line items to get them to match up with an invoice breakdown for example. 4. When reviewing a report, it would be nice to be able to click on the invoice or detail from there, but then have it take you right back to the report to continue where you left off. 5. To be able to send an email notification by a push of a button once all invoices have been entered and approvals are ready to be made. A second "email reminder" by a push of a button would be nice too for when invoices have not been approved. **What problems is AvidXchange solving and how is that benefiting you?** Makes the processing of invoices very easy. Saves time. **Official Response from Brooke Boan:** > Thanks for your review! We’re glad AvidXchange is helping simplify your invoice processing and save time. Your suggestions are thoughtful and appreciated—we’re always looking for ways to improve the user experience and enhance functionality. ### 27. The accuracy of this system **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany P. | ACCOUNTING, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about AvidXchange?** Avid has giving me a great experience, while processing my invoices. It stays up to date and I am able to upload or remove invoices in a timely manner with no issues. **What do you dislike about AvidXchange?** The only down side about using Avid is it logs you out in the middle of working, if your not active. **What problems is AvidXchange solving and how is that benefiting you?** This system uses problem solving skills, by keeping up with duplicates, incorrect PO #'s and invoices that may be out dated. **Official Response from Brooke Boan:** > Thanks Tiffany! We're glad to hear AvidXchange is making it easy to manage your invoices accurately and on time. It’s great to know the platform is helping you catch issues early and stay organized. ### 28. AvidXchange Streamlined AP Process with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Derreck M. | Accounts Payable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AvidXchange?** One of the standout capabilities is the platform’s ability to centralize and automate the entire accounts payable process, which has significantly reduced the time we spend on manual data entry and invoice tracking **What do you dislike about AvidXchange?** The platform can experience slow load times during peak usage. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange is helping us solve several key problems related to accounts payable, and it’s delivering real benefits in terms of efficiency, visibility, and control. **Official Response from Brooke Boan:** > Thanks for your Thanks for your feedback! We’re glad AvidXchange is helping streamline your AP process and giving your team greater efficiency, visibility, and control. That’s exactly what we aim to deliver. ### 29. The concept is great but their process is painful **Rating:** 0.5/5.0 stars **Reviewed by:** Samuel F. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about AvidXchange?** The concept of Avid is great and i'm sure they do a great job once you are on board. **What do you dislike about AvidXchange?** i've been working with them to onboard for weeks maybe months now, and they have such an outdated and lenght process that it's litteraly painful to complete. i'm a tech savvy person and i have figured out how to use many new software, and i have not yet came across an app that take it's customers on such a discouraging ride. I wish there's a compatition that i can use instead. **What problems is AvidXchange solving and how is that benefiting you?** Replacing paper checks with an automated system. **Official Response from Brooke Boan:** > Hi Samuel, Thank you for taking the time to review AvidXchange, we appreciate your feedback. I am sorry to hear that your onboarding experience has not been as smooth as expected. I shared your experience with our customer care team and they are working on a solution. Someone from the onboarding team will be reaching out to you shortly to ensure you are getting the support you need to get up and running. Once again, I apologize for any inconvenience you have experience and we look forward to continuing to work with you to optimize your AP process. ### 30. AvidXchange is a game-changer for our Accounts Payable workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle D. | Manager, Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about AvidXchange?** Automation is a key feature that has transformed the way we handle our accounts payable processes. The system automatically routes invoices for approval, tracks their status, and alerts the relevant personnel when action is required. This has not only accelerated our approval times but also minimized the risk of missed or delayed payments. The automation capabilities have significantly increased our operational efficiency.Gone are the days of sifting through stacks of paper invoices and receipts. With the AvidX software, managing documents is both simple and efficient. The software allows for easy uploading, categorizing, and retrieving of documents, ensuring that all pertinent information is just a few clicks away. The powerful search functionality means you can quickly locate any document, no matter how old or obscure. **What do you dislike about AvidXchange?** In my opinion, I don't see any downsides to using AvidXchange. One dislike is on troubleshooting or tech support and knowing when to use chat, email or search the AvidX community **What problems is AvidXchange solving and how is that benefiting you?** Since onboarding with AvidXchange a little less than three months ago, the clear visibility company wide has been a great benefit. **Official Response from Brooke Boan:** > Hi Michelle. Thank you so much for sharing your thoughts. We are so happy to hear you have had a positive experience with AvidXchange. ### 31. AP Automation Extremely Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana C. | Director of Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about AvidXchange?** Streamlining abilities and digital Access to files **What do you dislike about AvidXchange?** Lack of reporting capabilities, specifically the distribution of invoices. **What problems is AvidXchange solving and how is that benefiting you?** Streamlined the invoice and payment process. Eliminated check fraud saving the entities thousands. **Official Response from Brooke Boan:** > Thanks for your feedback! We’re glad AvidXchange is helping streamline your AP process and improve security—eliminating check fraud is a big win. We appreciate your note on reporting and will continue evolving our capabilities to better support your team. ### 32. Avid Review **Rating:** 4.5/5.0 stars **Reviewed by:** Brett d. | EVP/CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about AvidXchange?** Easy to use and efficient. Stable product. **What do you dislike about AvidXchange?** Could use an upgrade on expense report section. **What problems is AvidXchange solving and how is that benefiting you?** Accounts payable volume continues to grow. Product keeps our process manageable. **Official Response from Brooke Boan:** > Thank you, Brett for sharing your review! ### 33. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about AvidXchange?** The ability to search all invoices/payments in one place. **What do you dislike about AvidXchange?** After entering a new supplier there is a delay before I am able to index an invoice to that supplier **What problems is AvidXchange solving and how is that benefiting you?** Time management and tracking. Having Avid index invoices gives me back hours in my day. Having all the invoices in one place makes it easier to track invoices and removes the possibility of an invoice getting lost. ### 34. AvidXchange and Line Item Templates **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal V. | Accounts Payable and Receivable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about AvidXchange?** I love the payment options and the ease of navigating. **What do you dislike about AvidXchange?** The Line Item Templates should have the functionality to have a flat amount line items as well as the percentage of the amount, as the percentage doesn't work with multiple line items where the invoice amount fluctuates monthly. **What problems is AvidXchange solving and how is that benefiting you?** Combines all things into one, and saves time. ### 35. Excellent for Automating AP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I love that everyone in the organization can login and search for invoices and payment statuses. **What do you dislike about AvidXchange?** Alot of invoices get stuck in the ship-to-research queue, which creates more work for the users. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange is helping us by making all invoices electronic and processing payments for the invoices. This saves us a lot of time and resources. AvidXchange also allows our employees to code and approve their invoices, which ultimately improves the invoice approval process because everything is now electronic. **Official Response from Brooke Boan:** > Thanks for the review! We're glad AvidXchange is saving your team time and making invoice visibility easier across the organization. We appreciate your note on the ship-to-research queue and will continue refining workflows to reduce friction for users. ### 36. Accounts Payable Specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah T. | Accounts Payable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about AvidXchange?** I like how easy it is to get a vendor paid. Also, the many features that are available. **What do you dislike about AvidXchange?** The only thing that I dislike would be the difficulty running reports trying to locate one payment when there are hundreds of properties that are not ours. **What problems is AvidXchange solving and how is that benefiting you?** Trying to specify the reports we run so it is just our portfolio. ### 37. Constant Issues **Rating:** 0.5/5.0 stars **Reviewed by:** Misty F. | Accounts Payable, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about AvidXchange?** The idea is great. The ease of uploading, changing, editing invoices The reports are customizable and easy to access For the most part the automated uploading is accurate and makes it easy to browse for accuracy which reduces man hours spent on payables. Approval step process is easy If there were not so many issues after my end is complete and it is handed off to Avid, this would be the greatest program ever. However this is not the case. **What do you dislike about AvidXchange?** The continuous problems we experience with Avid/Strongroom are beyond frustrating. Between constant VCC issues, delays in payment processing, failure to follow up with vendor and ensuring payments are processed, lack of record keeping, refunding payments without a proper notification system in place so we can rectify, and overall failure to properly communicate and/or notify us of issues. We use Strongroom/Avid to make payment processing systematic and to reduce the man hours for payables. However, when our relationship with our vendors is tarnished because of extreme delays in payments being issued and the countless man hours not only assisting the vendors, but researching, creating service requests, following up, etc defeats the purpose. Avid markets "Pay Suppliers Faster- pay your suppliers on time.....fostering better vendor relationships" That is not the experience we have at all. Vendors are generally not happy due to payment delays, failure to follow up and ensure electronic payments are processed creating a refund that is not addressed until they make contact with our office, and the constant calls they receive from Avid pushing VCC payments on them. **What problems is AvidXchange solving and how is that benefiting you?** Ideally it should be reducing the man hours of data entry and making payables a smooth efficient process. Which it does, we use qr upload function, email upload, and manual upload function with satisfactory results. The integration function helps keep records where they are needed in our software for budgeting, reporting, reconciliation, etc. Our complaints do not come until after we complete our end of the invoice process and it is handed over to Avid to execute. ### 38. Frequently goes down - Never seem to receive useful information from support **Rating:** 1.5/5.0 stars **Reviewed by:** Sam L. | ACCOUNTS PAYABLE, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I'm not really sure if there is anything at this moment that I enjoy regarding Avid. **What do you dislike about AvidXchange?** The system has been going down a lot. I believe that this was due to the attention being elsewhere (newly released AvidCapture). Unfortunately, this resulted in a lot of lost work time. It started off as once a month and then basically became a once-a-week type of thing. Later on, as we experienced issues, I understand that when it comes to technical support, there are certain steps that need to be made in order to figure out the issue but most of the time we were told to "clear our cookies and cached items" and that would be all we would hear from support. The system is self-explanatory and It is easy to navigate but, it is annoying that with AvidCapture, we need to open another tab to link a customer account to a building compared to AvidInbox where we could do it all then and there. AvidCapture also took off the ability to see who posted invoices making it difficult to track who made the mistake. AvidPay is also extremely slow - It takes me over thirty minutes to an hour to track a payment. I feel like Avid has been focusing on adding new functions and revamping the website at this moment which is cool, but I feel like AvidCapture using AI to do type-to-text is unreliable as we have already seen issues with invoices and the way text gets transposed. **What problems is AvidXchange solving and how is that benefiting you?** They are supposed to be solving the issue with managing our payments as we have multiple properties but at this time it feels like there are more problems/issues than actual benefits. ### 39. Accounts Payable platform streamlines process **Rating:** 5.0/5.0 stars **Reviewed by:** Rosemary D. | Accounting System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** Their platform integrates with our accounting software which makes it easier to kepp on top of payment status. Plus the image in Avid is also available in the accounting system. The accounting team only needs to use 1 system and it gives visibility to our onsite team. Avid also has an option to pay vendors directly, they work with the vendors to setup a preferred payment method and gives them access to the supplier portal so they can view status. If there is a payment issu, your vendor can speak with them directly. This alone saves so much time! Another plus is they are always optimizing. You are assigned a dedicated team during implementation and testing. They are there for training and answering all of your questions. They also have a dedicated space for training videos and an Academy to certify your team. **What do you dislike about AvidXchange?** Sometimes cutomer service can take more than 72 hours to get back to you. **What problems is AvidXchange solving and how is that benefiting you?** It solved the paper pile and endless hours of chasing approvers. It gave us clarity. ### 40. Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Bookkeeper, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I have been using AvidXchange since Covid. This was to allow people who had to work from home to still be able to view their invoices and approve them. What I really like about Avid, is the time it saves and the paper it saves. I don't have to print every invoice and physically walk it to the person to approve it. It also cuts down on losing a printed copy of the invoice. I also really like that the whole history is right there. You can see when it was scanned in, when it was coded, when it was sent to what approver in the approval process. It is a great addition to our finance team. The Implemtation team we had were wonderful! I know one was Megan. I am in this program every day processing the invoices and payments. There are very few issues with the invoices and payments posting over to Intacct, the intergration works wonderfully! **What do you dislike about AvidXchange?** I don't have many problems with the program. I'd say one is that sometimes for reasons unknown the currency gets changed on a random invoice to CAD. The support are usually great about responding in a timely manner and getting things corrected or helping ME know how to correct them. **What problems is AvidXchange solving and how is that benefiting you?** One thing that would be great to fix is the fact if you have to change the Vendor name (say you accidently chose the wrong one), you have to undo all of that coding at the bottom to change the vedor. That's something that would be nice to have changed. ### 41. API site data exchange sync and process review from real estate financial accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Ella H. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about AvidXchange?** the comments section, which helps to document follow up and approval progress. the system is well designed for research, payment history lookup and vendor data analysis. I like the feature of "associated invoices", like big data analysis and it helps to pull out the same vendor all historical bills. **What do you dislike about AvidXchange?** the payment process time currently takes about 3 weeks - we approved and Avidxchange mailed the check to our vendor, which then pass on to USPS. It would be helpful to have a tracking bar or thermometer to see the status like shipping online. that would be very helpful and if vendor can login and track where their checks are, we can save time. **What problems is AvidXchange solving and how is that benefiting you?** vendor invoices payments processing. great tool to run reports. We like the video library - it would be helpful to have more webinars and training programs (no charge) ### 42. Strongroom is a reliable system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about AvidXchange?** I admire the features of Strongroom, such as the time-based approval selections, the reports we can pull, the vendor data, and the ability to check the users and notifications they want to receive. You can customize Strongroom to your needs, which is the highlight of the software. **What do you dislike about AvidXchange?** There are a few quirks here and there, especially with the integration. Whatever changes you make with Strongroom correlate or match with our current system. So, if you void in SR and do an integration, it will not show up in our software. **What problems is AvidXchange solving and how is that benefiting you?** The automation and the archiving of invoices, helping us stay effective and organize by building a database that we can rely on when needed. **Official Response from Brooke Boan:** > Thank you so much for sharing your thoughts. We are so happy to hear that you are enjoying Strongroom and see the benefits of automation. ### 43. Largest pay network out there! **Rating:** 4.0/5.0 stars **Reviewed by:** Maggie Baker J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about AvidXchange?** The time savings for automating our payments through AvidXchange and the ability to track payment status easily. The implementation team was amazing and getting up and running couldn't have been easier. We use AvidPay all the time in coordination with TimberscanGo and Sage 300 Construction. I love how they work so well together. **What do you dislike about AvidXchange?** The time it takes to get paper checks to my clients if they choose this option. I also wish we could assist our vendors in switching payment options or that there was an online platform for them. Getting them to call or email support to make these changes is often difficult. **What problems is AvidXchange solving and how is that benefiting you?** I am a one-person accounting department, so the time I save on processing checks is invaluable. Access to historical information is key. ### 44. Extremely valuable to our business **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi W. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AvidXchange?** We implemented Avid several years ago. It was incredibly valuable during the pandemic and we had remote staff. The paybles process is streamlined so much that it can be done anywhere at any time. It intergrates into our software easily. It has saved us hiring an acounts payable assistan **What do you dislike about AvidXchange?** I wish there was a direct contact to refer vendors to, We work with a lot of "Mom & Pop" Vendors. They can have a hard time navigating the system if they need to check a payment. **What problems is AvidXchange solving and how is that benefiting you?** We were looking at using an AP Automation system or hiring an Accounts Payable person. AvidXchange has allowed us to pay all of our invoices with no additional staff, while our company has continue to grow ### 45. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie A. | President & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2024 **What do you like best about AvidXchange?** Great features! Really helpful to streamline operations and prevent fraud **What do you dislike about AvidXchange?** Implementation was a little bumpy, but overall good. **What problems is AvidXchange solving and how is that benefiting you?** bank fraud **Official Response from Brooke Boan:** > Thank you for taking the time to share your experience. We are so happy to hear that our AP automation solutions are helping you to prevent issues with fraud. ### 46. Avid is consistently down or glitching **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about AvidXchange?** The idea of it is great, to be able to index(now capture), process payment and run reports in one spot. Essentially it is easy to use. **What do you dislike about AvidXchange?** Avid is down or glitching almost daily, and it interferes with workflow. These glitches often interrupt the accuracy and quality of documents, and slow down workflow all around. I am constantly on chat or emailing with their support team, and there is hardly ever a fix. Nine times out of Ten, by the time I get an email back, they try to tell me that it is a user error, and paint a story that is not what happened. The issues are never fixed. Avid pay is consistently an issue as well, and I have to constantly use support to track payments. **What problems is AvidXchange solving and how is that benefiting you?** I have seen little to no problems solved, which does not benefit me. ### 47. AvidXchange is innovative. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about AvidXchange?** What is most helpful with the Avidxhange products is AvidInvoice housing our invoice with access to all digital copies along with suppport. Using AvidXchange is cost effective for processing monthly services invoices via AvidInvoice, utility invoices via AvidUtility and processing payments vais AvidPay. **What do you dislike about AvidXchange?** What I like least about Avidxchange is not having a dedicated indexer or an Account Manager to handle day to day challenge and descrepancies. We have experince crippling descrepancies that did not allow us to move forward with our regular scheduled checkruns for weeks and did not have an alternative process within AvidInvoice portal. **What problems is AvidXchange solving and how is that benefiting you?** Processing invoices timely and no lost invoices for CAM billing. ### 48. Overall a great product for invoice processing and payment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I like how easy it is to submit invoices, make comments and reject invoices for specific reasons. Also, customer service is usually quite quick in responding and helping resolve any issues that come up. **What do you dislike about AvidXchange?** I don't like that we are unable to void invoices in our other system once the payment file has been sent to AvidPay. Also, I don't like that my original email comments are not shown on emails about current open cases, nor on closed cases. **What problems is AvidXchange solving and how is that benefiting you?** Avid solved a disconnect between our previous billing software and the other software we use. It makes it easier to process invoices and get payments sent in a timely manner. ### 49. Good and bad to use AvidXchange **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** 1. The invoices are scanned for us. 2. The invoices are entered to an extent so that we don’t have to do that. 3. The data is saved and we can access easily **What do you dislike about AvidXchange?** 1. Avid is down and not accessible quite often. At times it’s at month end time and that is a critical time for us. a. Also, when I make a report that the system is down and try to get an ETA of when it will be back up, there is never an ETA. 2. The system has started shutting down and requires re-sign-in way to often. I know it’s a security thing, but it’s just too often. It even happens sometimes when I’m working to process invoices. 3. Communication of system changes is not good. **What problems is AvidXchange solving and how is that benefiting you?** Save the time in processing, so save the cost to hire another employee ### 50. A great value for the price **Rating:** 4.5/5.0 stars **Reviewed by:** Michael W. | Director of Accounting and Special Projects, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I love how easy it is to manage payables and payments in the same system. We have immediate access to invoice and payment images within seconds. In the past, vendor invoices and payment research could waste 1-2 hours of time, depending on the age of item. The software has reduced invoice approval times from 2-3 weeks to nearly 3 days on average. **What do you dislike about AvidXchange?** I believe the invoice indexing process could be improved to reduce the number of supplier research cases. **What problems is AvidXchange solving and how is that benefiting you?** The software eliminated the need for dedicated data entry staff. We also eliminated the need to manually print and sign hundreds of checks monthly. ## AvidXchange Discussions - [How have you used the Account Number function with your invoices that do not have account numbers listed on the Invoice?](https://www.g2.com/discussions/how-have-you-used-the-account-number-function-with-your-invoices-that-do-not-have-account-numbers-listed-on-the-invoice) - 4 comments, 1 upvote - [What is AvidXchange used for?](https://www.g2.com/discussions/what-is-avidxchange-used-for) - 1 comment - [View AvidXchange pricing details and edition comparison](https://www.g2.com/products/avidxchange/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+03%3A45%3A43+-0500&secure%5Bsession_id%5D=12a96b8a-3bde-4a74-ac83-543dfc224382&secure%5Btoken%5D=08c1e4c78cd43c94dd55253b0a44c69ced9278908e51be6f2653d5ffcd4e98fa&format=llm_user) ## AvidXchange Integrations - [abcoa Deal Pack](https://www.g2.com/products/abcoa-deal-pack/reviews) - [Accountability](https://www.g2.com/products/accountability/reviews) - 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