Jorie A.
JA
Jorie A.
Head of Corporate Services and Compliance
Small-Business (50 or fewer emp.)
"Easy and Efficient Tool for Administration"
5/5
What do you like best about Avetta?

Avetta’s safety and compliance platform is user friendly, convenient and time saving. Avetta keeps everything organized and helps us stay on top of training and regulations. The automated reports save time, and the support team is always helpful. It’s a reliable tool that makes managing compliance simple and stress-free. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

There are no real down sides. The reporting is sometimes hard to locate, but those are for the one-off reports you don't need to produce all the time (i.e. Clearance Certs). Review collected by and hosted on G2.com.

Response from Victoria Johnson of Avetta

Hi Jorie, thank you so much for your review! We love hearing that Avetta is helping to keep you organized and up to date. We appreciate your feedback about the reporting location, and we’ll pass that along to our product team. If you ever need any assistance or have any questions, please don't hesitate to reach out to support@avetta.com. We're here to help.

RH
Richard H.
"Streamlined Safety Management, Needs Better Support"
3.5/5
What do you like best about Avetta?

I appreciate Avetta for prompting a deeper dive into our safety program, resulting in better organization and regular updates to our safety manuals. This focus ensures we address safety comprehensively and adhere to necessary protocols. Uploading safety documents and linking subcontractors help maintain rigorous standards across projects. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

I think easier access when we have questions. If there was a way to get a hold of somebody in a more timely fashion, it would be a big help. Review collected by and hosted on G2.com.

Response from Sheila Tobin of Avetta

Richard, thank you for your helpful review! We're glad to hear that Avetta has helped you improve your safety program and maintain rigorous standards across projects. We understand the importance of timely support and are continuously working to improve our customer service response times.

Thank you again for sharing your experience! It helps make us better.

—The Avetta Team

Erick L.
EL
Erick L.
Director Board of Directors
Mid-Market (51-1000 emp.)
"Avetta is become better but still lacks user intuitiveness as compared to other systems like ISN."
3.5/5
What do you like best about Avetta?

Avetta does not necessarily offer anything more or better than what other systems offer. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

Users are not able to remove clients without going through a hassle with Avetta. Clients can add or remove us without warning, but we do not have this option as a contractor. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Worst SQM Platform ever"
0/5
What do you like best about Avetta?

Absolutely nothing. There are far superior platforms with infinitely better customer service. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

Customer service is horrible. Going through their Philippine call center is an exercise in futility, and that's after you've made it through their clunky virtual switchboard. It's almost impossible to get through to anybody in their US office. When you eventually get a response days or weeks later, it's an email with no contact number. Their "safety professionals" that do program reviews apparently don't understand context, if your verbiage doesn't exactly match their reference, they'll reject your program.

I could write another volume on trying to get them to approve an insurance cert. Lastly, their fee structure is ridiculous, worst value proposition in the space. Far more expensive than ISN with less than half the value proposition. Review collected by and hosted on G2.com.

Response from Sheila Tobin of Avetta

We're sorry to hear about your frustrations. We aim to provide value to suppliers and a positive customer service experience and will address the issues you've raised with our team.

LM
Liam M.
Customer Service Advisor
Enterprise (> 1000 emp.)
"PHS Avetta Review"
5/5
What do you like best about Avetta?

The site is easy to use and any issues or questions on policies/documents etc it is easy to discuss via e-mail or chat with an Avetta worker. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

Not much to dislike if anything, the site is pretty self explanatory Review collected by and hosted on G2.com.

Response from Sheila Tobin of Avetta

Hi Liam,

We appreciate your positive feedback! It's great to hear that you find our site easy to use and that our customer service team is responsive to your needs.

Thank you again for sharing your experience.

—The Avetta Team

RS
ryan s.
EHS Specialist
Mid-Market (51-1000 emp.)
"Compliance made easy"
5/5
What do you like best about Avetta?

I enjoy the ease of use and the ability to get reminders on compliance documentation. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

I wish that as a contractor we were asked about our current working relationship with a new client prior to making an automatic connection. Review collected by and hosted on G2.com.

Response from Sheila Tobin of Avetta

Ryan, we appreciate your review, thank you for sharing your positive experience with Avetta. We understand your concern about the automatic connection process and I'm sharing your feedback with our internal teams.

Thank you again for sharing your experience and helping improve!

—The Avetta Team

Johnna W.
JW
Johnna W.
"Challenging Setup, Low Recommendation"
0.5/5
What do you like best about Avetta?

I appreciate the feature that allows me to confirm which employees are eligible to work at my customer's job site. This functionality is particularly useful for managing and verifying compliance with site requirements, ensuring a seamless and compliant operation. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

I find the setup process challenging, especially with managing multiple email accounts and login credentials. It required me to go through them one by one, which was tedious. Review collected by and hosted on G2.com.

MH
Matthew H.
Project Manager
Mid-Market (51-1000 emp.)
"User Friendly"
4/5
What do you like best about Avetta?

I find the app to be very user friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

A few too many updates and alerts. I'd like to see less in my inbox. Review collected by and hosted on G2.com.

Response from Sheila Tobin of Avetta

Hi Matthew,

Thanks for your review! We're glad to hear that you find Avetta user friendly and easy to navigate. We understand your concern about the frequency of updates and alerts, and we are continuously working to improve the user experience. Your feedback is valuable to us and has been shared to our internal teams.

Thank you again for sharing your experience.

—The Avetta Team

HC
Helen C.
administration
Mid-Market (51-1000 emp.)
"Overpriced"
2/5
What do you like best about Avetta?

The best thing about Avetta is the fact that we only have one customer left using the platform. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

Avetta is extremely expensive and does not supply any better service than lots of other less expensive platforms Review collected by and hosted on G2.com.

Verified User in Construction
IC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Theoretically good, bad in practice"
3/5
What do you like best about Avetta?

The concept of Avetta is amazing. The ability to connect contractors and customers on an industrial scale is wonderful. It really takes out a lot of the guess work. Review collected by and hosted on G2.com.

What do you dislike about Avetta?

Their business model is upside down. Instead of charging the multimillion dollar contracting companies money, the brunt of the costs land on the clients using their services. Review collected by and hosted on G2.com.

Response from Sheila Tobin of Avetta

Thank you for your review! We're glad to hear that you find the concept of Avetta amazing and beneficial for connecting contractors and clients. We understand your frustration with the business model and the cost structure, and we will certainly take your feedback into account as we continue to evolve our services.

Thank you again for sharing your experience.