# Top 10 Avaya Unified Communications Alternatives & Competitors **Average Rating:** 4.2/5 **Total Number of Reviews:** 42 Looking for alternatives or competitors to Avaya Unified Communications? UCaaS Platforms is a widely used technology, and many people are seeking user friendly, simple software solutions with voicemail to email, conference transcripts, and tenancy flexibility. Other important factors to consider when researching alternatives to Avaya Unified Communications include communication and calls. The best overall Avaya Unified Communications alternative is Webex Suite. Other similar apps like Avaya Unified Communications are Microsoft Teams, Zoom Workplace, RingEX, and Webex Calling. Avaya Unified Communications alternatives can be found in [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) but may also be in [VoIP Providers](https://www.g2.com/categories/voip-providers) or [Video Conferencing Software](https://www.g2.com/categories/video-conferencing). ## Best Paid & Free Alternatives to Avaya Unified Communications - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Top 10 Alternatives to Avaya Unified Communications Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Avaya Unified Communications stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Banking, and Marketing and Advertising, and find the best product for your business. ### 1. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) By Cisco **Average Rating:** 4.2/5 **Total Reviews:** 18,913 Boost productivity with Webex Suite, an all-in-one, AI-powered collaboration platform for hybrid work. Securely manage meetings, calling, events, and more in one place. Reviewers say compared to Avaya Unified Communications, Webex Suite is: - Slower to reach roi - Easier to set up - More expensive Categories in common with Avaya Unified Communications: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Compare:** [Avaya Unified Communications vs Webex Suite](https://www.g2.com/compare/avaya-unified-communications-vs-cisco-webex-suite) **Compare Webex Suite with other alternatives:** - [Webex Suite vs Microsoft Teams](https://www.g2.com/compare/microsoft-teams-vs-cisco-webex-suite) - [Webex Suite vs Zoom Workplace](https://www.g2.com/compare/cisco-webex-suite-vs-zoom-workplace) - [Webex Suite vs RingEX](https://www.g2.com/compare/ringex-vs-cisco-webex-suite) - [Webex Suite vs Webex Calling](https://www.g2.com/compare/webex-calling-vs-cisco-webex-suite) - [Webex Suite vs 3CX](https://www.g2.com/compare/3cx-vs-cisco-webex-suite) - [Webex Suite vs Nextiva](https://www.g2.com/compare/nextiva-vs-cisco-webex-suite) - [Webex Suite vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-cisco-webex-suite) - [Webex Suite vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-cisco-webex-suite) - [Webex Suite vs Google Workspace](https://www.g2.com/compare/google-workspace-vs-cisco-webex-suite) ### 2. [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) By Microsoft **Average Rating:** 4.4/5 **Total Reviews:** 19,176 Microsoft Teams is a comprehensive collaboration platform developed by Microsoft, designed to streamline communication and teamwork within organizations. It integrates chat, video conferencing, file storage, and application integration into a single interface, facilitating seamless collaboration across various devices and operating systems. As part of the Microsoft 365 suite, Teams enhances productivity by providing a centralized hub for team interactions and project management. Key Features and Functionality: - Chat and Messaging: Facilitates real-time text communication with individuals or groups, supporting rich text, emojis, stickers, and GIFs. - Video Conferencing: Offers high-quality video meetings with features like screen sharing, custom backgrounds, and live captions, accommodating both small team huddles and large webinars. - File Sharing and Collaboration: Enables secure file storage and sharing through integration with OneDrive and SharePoint, allowing multiple users to co-author documents simultaneously. - Integration with Applications: Supports integration with a wide range of Microsoft and third-party applications, enhancing workflow efficiency by bringing various tools into one platform. - Security and Compliance: Provides enterprise-grade security measures, including data encryption for meetings, chats, calls, and files, ensuring compliance with industry standards. Primary Value and Solutions Provided: Microsoft Teams addresses the challenges of modern workplace collaboration by unifying communication channels, reducing the need for multiple disparate tools. It enhances team productivity by centralizing resources, facilitating real-time collaboration, and ensuring secure information sharing. By integrating with the broader Microsoft 365 ecosystem, Teams offers a cohesive environment that supports remote work, hybrid teams, and in-person collaboration, adapting to the diverse needs of today's workforce. Reviewers say compared to Avaya Unified Communications, Microsoft Teams is: - Slower to reach roi - Easier to set up - Better at support Categories in common with Avaya Unified Communications: [Video Conferencing](https://www.g2.com/categories/video-conferencing) **Compare:** [Avaya Unified Communications vs Microsoft Teams](https://www.g2.com/compare/avaya-unified-communications-vs-microsoft-teams) **Compare Microsoft Teams with other alternatives:** - [Microsoft Teams vs Webex Suite](https://www.g2.com/compare/microsoft-teams-vs-cisco-webex-suite) - [Microsoft Teams vs Zoom Workplace](https://www.g2.com/compare/microsoft-teams-vs-zoom-workplace) - [Microsoft Teams vs RingEX](https://www.g2.com/compare/microsoft-teams-vs-ringex) - [Microsoft Teams vs Webex Calling](https://www.g2.com/compare/microsoft-teams-vs-webex-calling) - [Microsoft Teams vs 3CX](https://www.g2.com/compare/3cx-vs-microsoft-teams) - [Microsoft Teams vs Nextiva](https://www.g2.com/compare/microsoft-teams-vs-nextiva) - [Microsoft Teams vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-microsoft-teams) - [Microsoft Teams vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-microsoft-teams) - [Microsoft Teams vs Google Workspace](https://www.g2.com/compare/google-workspace-vs-microsoft-teams) ### 3. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) By Zoom **Average Rating:** 4.5/5 **Total Reviews:** 56,493 Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost. Reviewers say compared to Avaya Unified Communications, Zoom Workplace is: - Slower to reach roi - Easier to set up - More usable Categories in common with Avaya Unified Communications: [Video Conferencing](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Compare:** [Avaya Unified Communications vs Zoom Workplace](https://www.g2.com/compare/avaya-unified-communications-vs-zoom-workplace) **Compare Zoom Workplace with other alternatives:** - [Zoom Workplace vs Webex Suite](https://www.g2.com/compare/cisco-webex-suite-vs-zoom-workplace) - [Zoom Workplace vs Microsoft Teams](https://www.g2.com/compare/microsoft-teams-vs-zoom-workplace) - [Zoom Workplace vs RingEX](https://www.g2.com/compare/ringex-vs-zoom-workplace) - [Zoom Workplace vs Webex Calling](https://www.g2.com/compare/webex-calling-vs-zoom-workplace) - [Zoom Workplace vs 3CX](https://www.g2.com/compare/3cx-vs-zoom-workplace) - [Zoom Workplace vs Nextiva](https://www.g2.com/compare/nextiva-vs-zoom-workplace) - [Zoom Workplace vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-zoom-workplace) - [Zoom Workplace vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-workplace) - [Zoom Workplace vs Google Workspace](https://www.g2.com/compare/google-workspace-vs-zoom-workplace) ### 4. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,408 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Avaya Unified Communications, RingEX is: - Slower to reach roi - Easier to set up - More expensive Categories in common with Avaya Unified Communications: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Avaya Unified Communications vs RingEX](https://www.g2.com/compare/avaya-unified-communications-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Webex Suite](https://www.g2.com/compare/ringex-vs-cisco-webex-suite) - [RingEX vs Microsoft Teams](https://www.g2.com/compare/microsoft-teams-vs-ringex) - [RingEX vs Zoom Workplace](https://www.g2.com/compare/ringex-vs-zoom-workplace) - [RingEX vs Webex Calling](https://www.g2.com/compare/ringex-vs-webex-calling) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Google Workspace](https://www.g2.com/compare/google-workspace-vs-ringex) ### 5. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) By Cisco **Average Rating:** 4.5/5 **Total Reviews:** 635 Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform. Reviewers say compared to Avaya Unified Communications, Webex Calling is: - Slower to reach roi - Easier to set up - More expensive Categories in common with Avaya Unified Communications: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Avaya Unified Communications vs Webex Calling](https://www.g2.com/compare/avaya-unified-communications-vs-webex-calling) **Compare Webex Calling with other alternatives:** - [Webex Calling vs Webex Suite](https://www.g2.com/compare/webex-calling-vs-cisco-webex-suite) - [Webex Calling vs Microsoft Teams](https://www.g2.com/compare/microsoft-teams-vs-webex-calling) - [Webex Calling vs Zoom Workplace](https://www.g2.com/compare/webex-calling-vs-zoom-workplace) - [Webex Calling vs RingEX](https://www.g2.com/compare/ringex-vs-webex-calling) - [Webex Calling vs 3CX](https://www.g2.com/compare/3cx-vs-webex-calling) - [Webex Calling vs Nextiva](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Webex Calling vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-webex-calling) - [Webex Calling vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Webex Calling vs Google Workspace](https://www.g2.com/compare/google-workspace-vs-webex-calling) ### 6. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Avaya Unified Communications, 3CX is: - Slower to reach roi - Easier to set up - More usable Categories in common with Avaya Unified Communications: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Avaya Unified Communications vs 3CX](https://www.g2.com/compare/3cx-vs-avaya-unified-communications) **Compare 3CX with other alternatives:** - [3CX vs Webex Suite](https://www.g2.com/compare/3cx-vs-cisco-webex-suite) - [3CX vs Microsoft Teams](https://www.g2.com/compare/3cx-vs-microsoft-teams) - [3CX vs Zoom Workplace](https://www.g2.com/compare/3cx-vs-zoom-workplace) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Webex Calling](https://www.g2.com/compare/3cx-vs-webex-calling) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs 8x8 Work](https://www.g2.com/compare/3cx-vs-8x8-work) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Google Workspace](https://www.g2.com/compare/3cx-vs-google-workspace) ### 7. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,584 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to Avaya Unified Communications, Nextiva is: - Slower to reach roi - More expensive - Easier to set up Categories in common with Avaya Unified Communications: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Avaya Unified Communications vs Nextiva](https://www.g2.com/compare/avaya-unified-communications-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs Webex Suite](https://www.g2.com/compare/nextiva-vs-cisco-webex-suite) - [Nextiva vs Microsoft Teams](https://www.g2.com/compare/microsoft-teams-vs-nextiva) - [Nextiva vs Zoom Workplace](https://www.g2.com/compare/nextiva-vs-zoom-workplace) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Webex Calling](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-nextiva) - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs Google Workspace](https://www.g2.com/compare/google-workspace-vs-nextiva) ### 8. [8x8 Work](https://www.g2.com/products/8x8-work/reviews) By 8x8 **Average Rating:** 4.2/5 **Total Reviews:** 932 8x8 Work offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner. Reviewers say compared to Avaya Unified Communications, 8x8 Work is: - Slower to reach roi - Easier to set up Categories in common with Avaya Unified Communications: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [Avaya Unified Communications vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-avaya-unified-communications) **Compare 8x8 Work with other alternatives:** - [8x8 Work vs Webex Suite](https://www.g2.com/compare/8x8-work-vs-cisco-webex-suite) - [8x8 Work vs Microsoft Teams](https://www.g2.com/compare/8x8-work-vs-microsoft-teams) - [8x8 Work vs Zoom Workplace](https://www.g2.com/compare/8x8-work-vs-zoom-workplace) - [8x8 Work vs RingEX](https://www.g2.com/compare/8x8-work-vs-ringex) - [8x8 Work vs Webex Calling](https://www.g2.com/compare/8x8-work-vs-webex-calling) - [8x8 Work vs 3CX](https://www.g2.com/compare/3cx-vs-8x8-work) - [8x8 Work vs Nextiva](https://www.g2.com/compare/8x8-work-vs-nextiva) - [8x8 Work vs Genesys Cloud CX](https://www.g2.com/compare/8x8-work-vs-genesys-cloud-cx) - [8x8 Work vs Google Workspace](https://www.g2.com/compare/8x8-work-vs-google-workspace) ### 9. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Avaya Unified Communications, Genesys Cloud CX is: - Slower to reach roi - Easier to set up - More expensive Categories in common with Avaya Unified Communications: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Compare:** [Avaya Unified Communications vs Genesys Cloud CX](https://www.g2.com/compare/avaya-unified-communications-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Webex Suite](https://www.g2.com/compare/genesys-cloud-cx-vs-cisco-webex-suite) - [Genesys Cloud CX vs Microsoft Teams](https://www.g2.com/compare/genesys-cloud-cx-vs-microsoft-teams) - [Genesys Cloud CX vs Zoom Workplace](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-workplace) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Webex Calling](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Google Workspace](https://www.g2.com/compare/genesys-cloud-cx-vs-google-workspace) ### 10. [Google Workspace](https://www.g2.com/products/google-workspace/reviews) By Google **Average Rating:** 4.6/5 **Total Reviews:** 48,109 Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for all the ways that we work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat for team messaging, Slides for presentation building, shared Calendars, and many more. Reviewers say compared to Avaya Unified Communications, Google Workspace is: - Slower to reach roi - Easier to set up - More usable Categories in common with Avaya Unified Communications: [Video Conferencing](https://www.g2.com/categories/video-conferencing) **Compare:** [Avaya Unified Communications vs Google Workspace](https://www.g2.com/compare/avaya-unified-communications-vs-google-workspace) **Compare Google Workspace with other alternatives:** - [Google Workspace vs Webex Suite](https://www.g2.com/compare/google-workspace-vs-cisco-webex-suite) - [Google Workspace vs Microsoft Teams](https://www.g2.com/compare/google-workspace-vs-microsoft-teams) - [Google Workspace vs Zoom Workplace](https://www.g2.com/compare/google-workspace-vs-zoom-workplace) - [Google Workspace vs RingEX](https://www.g2.com/compare/google-workspace-vs-ringex) - [Google Workspace vs Webex Calling](https://www.g2.com/compare/google-workspace-vs-webex-calling) - [Google Workspace vs 3CX](https://www.g2.com/compare/3cx-vs-google-workspace) - [Google Workspace vs Nextiva](https://www.g2.com/compare/google-workspace-vs-nextiva) - [Google Workspace vs 8x8 Work](https://www.g2.com/compare/8x8-work-vs-google-workspace) - [Google Workspace vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-google-workspace) --- ## Avaya Unified Communications Alternatives FAQs ### How does Avaya Unified Communications compare to Webex Suite? According to G2 data, [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) and [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) both hold an average rating of 4.2 out of 5. Avaya scores higher in meeting requirements (9.1 vs 8.9) and ease of administration (9.1 vs 8.5) by 0.2 and 0.6 points respectively, while Webex Suite leads in ease of setup (8.5 vs 7.8) by 0.7 points. Both products are equally rated on usability (8.7 each), and Webex Suite slightly edges Avaya in support (8.5 vs 8.4) and ease of doing business with (8.7 vs 8.9, where Avaya is marginally better). User reviews highlight Avaya's strengths in reliability, intuitive interface, and easy implementation. Webex Suite is praised for its all-in-one collaboration platform, reliable video/audio quality, extensive features including AI-powered noise removal and meeting summaries, and strong security. Overall, Avaya excels in administration and meeting requirements, while Webex Suite offers broader collaboration features and easier setup, making it suitable for enterprise environments requiring integrated communication tools. ### Why do users choose Webex Suite over Avaya Unified Communications? Users choose [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) over Avaya Unified Communications primarily for its comprehensive all-in-one collaboration platform that integrates meetings, messaging, calling, and file sharing in a single interface. With over 270 mentions of ease of use and 180 mentions of reliability, Webex Suite is favored for its stable video and audio quality, AI-powered features like noise removal and meeting summaries, and strong enterprise-grade security. Its seamless integration with calendar tools and other business applications streamlines workflows, which is highly valued by users. Additionally, Webex Suite supports large-scale meetings effectively and provides centralized administration and control, making it ideal for medium to large organizations. The platform's robust feature set and reliability drive user preference, especially for teams seeking a unified communication solution with advanced collaboration capabilities. The ease of setup, cited in over 110 reviews, also contributes to its selection over competitors like Avaya Unified Communications. ### What are the best alternatives to Avaya Unified Communications? The best alternatives to Avaya Unified Communications include [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) (4.2/5 stars, 18,897 reviews), [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) (4.4/5 stars, 19,059 reviews), and [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) (4.5/5 stars, 56,418 reviews). Other notable alternatives are RingEX, Webex Calling, 3CX, Nextiva, 8x8 Work, Genesys Cloud CX, and Google Workspace, all with ratings ranging from 4.2 to 4.6 stars and substantial review counts. ### What features do alternatives offer that Avaya Unified Communications does not? Alternatives to Avaya Unified Communications offer voicemail to email and voicemail to SMS features, which Avaya lacks natively. ### Which UCaaS Platforms tools do reviewers recommend instead of Avaya Unified Communications? Reviewers recommend [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) for its comprehensive collaboration platform with strong Microsoft 365 integration and usability (4.4/5 stars, 19,059 reviews). [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) is favored for its ease of use, reliable video quality, and AI-powered meeting features (4.5/5 stars, 56,418 reviews). [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) is praised for its all-in-one AI-powered collaboration tools, reliability, and seamless integration (4.2/5 stars, 18,897 reviews). Additionally, [RingEX](https://www.g2.com/products/ringex/reviews) and [Nextiva](https://www.g2.com/products/nextiva/reviews) receive positive feedback for ease of use, customer support, and call quality. 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