--- title: Avalara Reviews meta_title: 'Avalara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 825 reviews by the users' company size, role or industry to find out how Avalara works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 825 scale: '5' date_modified: '2026-07-15' parent_category: name: Tax Software url: https://www.g2.com/categories/tax-software --- # Avalara Reviews **Vendor:** Avalara, Inc. **Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) **Average Rating:** 4.0/5.0 **Total Reviews:** 825 ## About Avalara Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. ## Avalara Pros & Cons **What users like:** - Users find Avalara's service to offer **ease of use** , simplifying sales tax filing and transaction tracking efficiently. (109 reviews) - Users value the **time-saving tax automation** of Avalara, simplifying compliance and providing peace of mind. (55 reviews) - Users value the **ease of filing** with Avalara, appreciating its effortless tax return process and excellent support. (50 reviews) - Users appreciate the **ease of use** of Avalara, especially for managing customer exemption certificates and nexus thresholds. (42 reviews) - Users value the **accessible and supportive customer service** from Avalara, simplifying implementation and ongoing processes effectively. (39 reviews) - Users value the **automatic filing and payment** features of Avalara, enhancing accuracy and ease in tax compliance. (36 reviews) - Time-Saving (35 reviews) - Compliance Simplification (31 reviews) - Users appreciate the **seamless integrations** of Avalara with various platforms like QuickBooks and Salesforce, enhancing efficiency. (29 reviews) - Time-saving (28 reviews) **What users dislike:** - Users feel that Avalara needs **better communication and tutorials** to support new users and enhance their experience. (66 reviews) - Users experience **poor customer support** , often feeling that issues are closed prematurely without adequate resolution or explanation. (52 reviews) - Users struggle with **tax issues** , including challenging rate entries, billing practices, and regular technical problems affecting usability. (39 reviews) - Users report **poor support services** , highlighting slow response times and communication issues during critical implementations. (33 reviews) - Users face numerous **billing issues** with Avalara, including unexpected charges and poor account management communication. (24 reviews) - Users often face **technical issues** with Avalara, including slow performance and frustrating upload timeouts. (20 reviews) - Users find Avalara **expensive** , with yearly price increases and complicated processes adding to the overall cost burden. (18 reviews) - Pricing Issues (16 reviews) - Difficulty (14 reviews) - Time-Consuming (13 reviews) ## Avalara Reviews ### 1. A solid choice, but not cheap **Rating:** 4.0/5.0 stars **Reviewed by:** Galen H. | IT Sys Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Avalara?** The tax engine works well and returns fast, consistent results. There are many plugin integrations already prebuilt for most ERP systems. **What do you dislike about Avalara?** The product is mostly solid, except for tax in Alabama, which is odd. Their reluctance to give you "Tax Advice" can sometimes be a little frusturating. The staff and support are good, and they will ususally respond quickly if you call them, but can be slow to respond to tickets created by email. The only real problem is thier total refusal to assist with even the most basic of changes to the OOB configuration for Salesforce integrations. I get that they could not do extensive chenges, but a catalog of simple mapping changes for very common scenarios would seem reasonable... I doubt its rare for a company to want tax to be calcualted based upon the Opportunity shipping address instead of the address on the account, for example, so why not help with that? **What problems is Avalara solving and how is that benefiting you?** Tax collection for online sales. Integration with our ERP and CRM systems. **Official Response from Bobby Sands:** > Hi Galen, thank you for taking the time to write about your experience using Avalara. We strive to offer the best service possible and the frustrations you’ve described are not what we want. We have our team looking into your account, and you should expect to be contacted soon. ### 2. Feeling better about tax compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Avalara?** Reliability. I feel confident that we are collecting and reporting the correct amount of sales & use taxes on every invoice. I also really love working with Managed Services and using ECM to keep our exemption certificates up to date. We are much more confident with our tax compliance since using Avalara. **What do you dislike about Avalara?** The website crashes frequently. There are good days and there are bad days. When it's a bad day, the site crashes multiple times. Also, when we first started setting up our returns (in 40+ states) I had very little guidance and when a form mis-match issue occurred on a handful of states, I did not appreciate the EXTREMELY high fees for canceling the return for that month until we could get it corrected. It was very frustrating to have to tell my boss we were billed $600 x 5 because I made a mistake when setting up a few of the returns. **What problems is Avalara solving and how is that benefiting you?** We used to have tax rate issues in which we'd have to stop billing, and then have to go back and credit/rebill invoices that were taxed incorrectly. We are much more confident now that Avalara and their accuracy with tax rates have taken over. I also love all the reporting functions. There are a million different ways to run reports on all our sales data. Brilliant! **Official Response from Celina Romera:** > We are happy to read that your team confidently trusts Avalara to handle your sales tax needs with accuracy. We also appreciate your feedback on our website performance so that we can share it with our product team. We apologize for the frustration in setting up your Returns product; it sounds like this issue has been resolved, but we'd love to help if still needed. Feel free to share more with us at customercare@avalara.com. ### 3. Avoid. Great Platform but the Customer Services/Implementation team/Support is ZERO **Rating:** 0.5/5.0 stars **Reviewed by:** Lorenzo S. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Avalara?** The Platform is working well with Quickbooks online **What do you dislike about Avalara?** As a CFO of my company, I use avalara for sales tax. The implementation is very painful, many people, and they ask you to repeat the same thing over and over. The support team is slow The account rep ignores my emails They renew the contract without any notice and lock in price increases and remove all the discounts before previous years and it's litterally impossible to contact anybody. **What problems is Avalara solving and how is that benefiting you?** Support is horrible, account rep ignores my emails. **Official Response from Celina Romera:** > Lorzeno, thank you for sharing your feedback with us and bringing these concenrs to our attention. We apologize that communication with our team has been a struggle, and we'd like the opportunity to improve this experience. We have escalated your concerns internally and you should expect to be contacted soon. ### 4. Wonderful Partner! **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara A. S. | Sales Tax Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** The ease of combining MRA with AvaTax so clients can work directly with Avalara as well. **What do you dislike about Avalara?** Set up can sometimes be a bit of a scavenger hunt, but it is getting better. **What problems is Avalara solving and how is that benefiting you?** Avalara has streamilined our processes and given us a place to research tax law to benefit our clients and tax accountants. This has helped us become better consultants and be more proactive. **Official Response from Celina Romera:** > Hi Barbara, thanks for providing your insight with our community. We are glad to deliver a trusted solution to your clients and we appreciate the partnership! ### 5. Simple to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Avalara?** It has been simple to use and I have received fast repsponses from implementation. **What do you dislike about Avalara?** I wish they had a way to apply for the various states for you. it is very difficult to get support about billing questions. Pricing is not transparent and unexpected charges are not infrequent. **What problems is Avalara solving and how is that benefiting you?** Knowing how much tax to withold and making sure payments go out. **Official Response from Celina Romera:** > Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers an easy-to-use solution, and we’re grateful to have the opportunity to serve you. ### 6. Avalara has been great with calculating tax accurately and it's easy to access the data. **Rating:** 4.5/5.0 stars **Reviewed by:** Stacie M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** The upside of using Avalara is how accurate the tax rates are for all jurisdictions. The research is dependable and easily assessible. **What do you dislike about Avalara?** The most frustrating part of Avalara is the customer support and the assisbility of contacting a person that can help with more detailed questions. **What problems is Avalara solving and how is that benefiting you?** Avalara is soliving the issue of filing returns across the US on time and accurately. **Official Response from Celina Romera:** > Thanks for writing about your experience, Stacie! We work hard to deliver an easy-to-use solution and we're glad to read your team is benefitting! ### 7. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Filing sales tax in multiple jurisdictions can be time consuming and confusing. Avalara streamlined the process taking sales tax from several hours a month to just a few minutes. **What do you dislike about Avalara?** Some trouble recognizing tax exempt customers, but we just signed up for the certificate management service that will hopefully solve the issue. **What problems is Avalara solving and how is that benefiting you?** Avalara helped solve the issue of filing in multiple jurisdictions. **Official Response from Celina Romera:** > Thanks for taking the time to share your feedback with us, Barbara! We work hard to deliver a time-saving solution for our customers and we're grateful for the opportunity to serve you. ### 8. Acurate and Real Time tax calculations **Rating:** 5.0/5.0 stars **Reviewed by:** Delia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** I love that Avalara is reliable, accurate and calculates taxes in real time. I also love that it can be integrated easily to many other applications. **What do you dislike about Avalara?** Sometimes it's a little difficult to understand errors being thrown in a third party application that is connected to Avalara. **What problems is Avalara solving and how is that benefiting you?** It's saving a lot of time on tax calculations and returns for our customers. **Official Response from Celina Romera:** > Hi Delia, thanks for taking the time to write about your experience with us. We are happy to provide your team with a reliable and accurate solution to sales tax calculations. ### 9. Time Savor! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittnie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** I really enjoy getting the nexus alarts. It eliminates the hassel of trying to usnderstand each states requirements. **What do you dislike about Avalara?** I have struggled with the amount of Account Managers that we have had just in the past year. **What problems is Avalara solving and how is that benefiting you?** We are expending our customer reach to different states and Avalara allows up to know when we hit nexus in a state. **Official Response from Celina Romera:** > Thanks for sharing your thoughts with us, Brittnie. We appreciate your feedback and would love to learn more about your experience with account management, please reach out to customercare@avalara.com to share more. ### 10. Worst experience from start to end **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Avalara?** Nothing about it. Not upto the expectations Everyone is trying to get something out of us. No transparency in pricing and no follow up. Training is worst. Never get back to us when asked about something but gets reply right away when there will be a charge for fix something for back taxes. **What do you dislike about Avalara?** Everything that they offer as nothing match to the expectations. Competitors are offering more then them. Pricing is not at all competitive and have to do most of the part of taxation. What's the use when have to do maximum with paid service providers. **What problems is Avalara solving and how is that benefiting you?** Nothing is to be done with the problem that we were facing. Any given time, not getting consistent feedback and everything is our problem and fault. **Official Response from Celina Romera:** > Thanks for sharing your feedback with us. We aim to provide the best service possible for our customers and we are disappointed to learn you feel we missed the mark. We'd love the opportunity to improve your experience. Please reach out to our team at customercare@avalara.com so that we can learn more and assist. ### 11. Avalara is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Liz B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** The customer support is very helpful as is the chatbot when trying to find information. The application is easy to integrate to our ERP and transfer data. It's easy to use and review transactions that are synced over. **What do you dislike about Avalara?** Custom tax rules for complex customers could be improved. **What problems is Avalara solving and how is that benefiting you?** It is streamlining our taxing processes for our accounts receivable side. **Official Response from Celina Romera:** > Hi Liz, thanks for sharing your experience with us. We work hard to deliver the best service possible and we're grateful to serve your team! ### 12. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Kritika J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Its a great tax automation software. I have used Avalara for my clients to automate their taxes in the past and is using currently as well. **What do you dislike about Avalara?** I came to Transaction tax automation team recently. Did 3 certificates in Avalara. BUt not sure about what I dislike. **What problems is Avalara solving and how is that benefiting you?** Its single source of truth and helps to maintain the ezemption certificates. **Official Response from Celina Romera:** > Hi Kritika, thanks for sharing your feedback on our products and for partnering with us. We are happy to help streamline the process for your clients! ### 13. Great Tax Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Avalara?** Avalara has taken the guess work out of sales tax for our company. Not only does it help keep us in compliance with state governments but it also streamlines our tax reporting. **What do you dislike about Avalara?** The application is a little confusing to navigate at first. It took us a while to figure out where to get information from as we felt it wasn't the most inuitive but once we learned it is now easy for us. **What problems is Avalara solving and how is that benefiting you?** It is solving the monitoring of establishing nexus and reporting sales tax to the respective jurisdictions. **Official Response from Celina Romera:** > Thanks for taking the time to share your feedback with us. We are glad to provide streamlined support for your tax needs. If you have any additional feedback on our application usability, we'd love to learn how we can improve the customer experience. Feel free to share more at customercare@avalara.com. ### 14. Making Tax Compliance Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Luis A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Avalara?** Avalara makes everything easy and efficient **What do you dislike about Avalara?** Customer service - I wish all calls are handled in USA **What problems is Avalara solving and how is that benefiting you?** Sales Tax Compliance **Official Response from Celina Romera:** > Hi Luis, thank you for taking the time to write about your experience with Avalara. We’re committed to offering a reliable and easy-to-use solution, so we’re happy to hear your experience has gone well! ### 15. Terrible client service, a sales tax software designed to do nothing **Rating:** 0.0/5.0 stars **Reviewed by:** Weiwei D. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Avalara?** Nothing we have liked - we don't know why our ex-accountant used it to start with. **What do you dislike about Avalara?** We have been using Avalara for 4 years having nothing but bad to say. They changed 4 representatives of us. Extremely irresponsive. They messed up our sales tax collection a big time and refused to take any responsibility. The software is designed to do nothing. The tax holding and payment are all wrong. Their rep made lots of mistakes on our tax study and when our accountants point them out, they have an extremely bad attitudes and it is consistent across their entire team. We have not paid much attention to sales tax until we realized their software is not functioning at all. **What problems is Avalara solving and how is that benefiting you?** They messed up our sales tax collection and trying to charge us a big fee to fix it **Official Response from Celina Romera:** > Weiwei, thank you for taking the time to share your experience with us; though it's not at all the type we aim to deliver. We apologize for the poor support you've experienced and we hope to help make it right. We've escalated your concerns internally and you should expect to be contacted soon. ### 16. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** Taking the guess work out of jurisdiction taxing. **What do you dislike about Avalara?** Right now my biggest complaint is NOT getting my credit card to run. They have run it twice to pay a very large invoice, but then three days later it reverses. Not updating jurisdictions soon enough. Lastly, your ticketing system! Half the time I get questions back with items in the ticket! Read the whole ticket! And then you close them before the issue is resolved! My guess is your techs are rewarded for closing tickets??!! **What problems is Avalara solving and how is that benefiting you?** Our yard level staff don't need to know taxing jurisdictions. **Official Response from Celina Romera:** > Thanks for sharing your feedback with us. We'd like to learn more about the concerns you've mentioned here and how we can improve your experience. Please reach out to us at customercare@avalara.com to continue the conversation. ### 17. Avalara 2.0 **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** I like how user-friendly the software/platform is. It a system that is easy to use and makes compliance super simple. **What do you dislike about Avalara?** It's not a dislike, it's more of a suggestion for the heat map within AvaTax. If there could be the capability to turn states off/on would be helpful. **What problems is Avalara solving and how is that benefiting you?** Automating compliance with ease that promotes time efficiency. **Official Response from Celina Romera:** > Thanks for sharing your feedback, Brittany! We work hard to deliver a user-friendly solution to sales tax and we're glad your team is benefitting. ### 18. Good set up support **Rating:** 5.0/5.0 stars **Reviewed by:** Julie E. | Customer Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Avalara?** Good hand-held set up and quck response time for questions. **What do you dislike about Avalara?** We had difficulty with the speed of our Quickbooks/AvaTax integration. It resulted in us having to disconnect QB and do a download of transactions at the end of the month. **What problems is Avalara solving and how is that benefiting you?** Managing exemption certificates and automate sales tax return filing **Official Response from Celina Romera:** > Thanks for your review, Julie! We are happy to read your experience with implementation support went well, and we've shared your integration feedback with our Quickbooks team. Thanks for being a customer! ### 19. TLDR: Watch Out! Avalara has a good product, but their support, servcies and schemes are horrible. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Avalara?** Their sales tax product works and saves us time. **What do you dislike about Avalara?** Let me first start by saying I used to be a huge advocate for Avalara. They simplified sales tax collection and filing and there was value for what we were paying for. At my current company, we signed up for the tier of 1K transaction as we have a small US operation (less than 200 customers) that are getting billed mostly annual. There was no reason to believe we would need more than 1K transactions and they agreed. Throughout our term, Avalara's standard NetSuite connector was picking up erroneous API calls that pushed us into the 50K transaction tier and AUTOMATICALLY WITHDREW >$45K FROM OUR BANK ACCOUNT without our consent in overages for the erroneous usage. Their support team couldn't figure out why, even after numerous calls with different support team members and an escalation to Tier 2. In fact, only the first support person actually tried to understand what was causing it (who then left the company), the other support teammembers just wanted to essentially blame us for how we were using NetSuite. Their response was that it was our fault in how we set up the NetSuite / Avalara connector (which I knew wasn't correct). I fought with them for over 6 months trying to get an answer on what was causing these API calls... I finally hired external consultants who took a look and said the standard (out of the box) Avalara script in NetSuite was picking up unnecessary SOAP web service messages that had nothing to do with sales tax or addresses which were driving the API calls through the roof. I originally assumed positive intent but the way the company treated us it truly felt like robbery. Once I brought this to their leadership team (responsiveness was VERY spotty), they agreed to a refund but only of $30K. Its been months since we agreed on that refund, and we still haven't received $10K of that $30K and no one can provide an update on it. I'm exhausted working with them and I would not recommend using Avalara unless you're ok throwing money away. The product works, but the service and schemes they play are not worth it. **What problems is Avalara solving and how is that benefiting you?** Sales tax collection & reporting / filing **Official Response from Bobby Sands:** > Thanks for taking the time to bring this to our attention again. As we responded on your other review, we apologize for the frustration and we have escalated your concerns internally. We understand you have been contacted with an update and we remain committed to supporting you. Please follow up with our team so we can continue to resolve. ### 20. Ease of Compliance Administrative Burden **Rating:** 5.0/5.0 stars **Reviewed by:** Erica C. | Senior Tax Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** What I love about Avalara is that I saved a ton of time and hours working manually on the administrative burden of compliance. Avalara has allowed me to have the time to work on other projects and tax planning. **What do you dislike about Avalara?** Nothing, its honestly been the best software I used. **What problems is Avalara solving and how is that benefiting you?** Economic Nexus Thresholds and Compliance. **Official Response from Celina Romera:** > Thanks for sharing your insight with us, Erica! What a honor it is to be the best software you've used! We are happy for the opportunity to serve your team and save you time. Thanks for the review. ### 21. Best Product for Sales and Use Tax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** The simplicity in filing is what I like most about Avalara. You set up your customers and states and it will automatically prepare monthly or quarterly documents. International usage is also incredibly easy. **What do you dislike about Avalara?** The support ticket system has taken a long time to get a response. Once I waited 6 weeks, even though that was the promised turnaround time. **What problems is Avalara solving and how is that benefiting you?** The use of Streamlined Sales Tax (SST) has been a major time-saver for me. It's so easy to make a few clicks and all taxes are submitted and paid automatically. **Official Response from Celina Romera:** > Thanks for taking the time to share about your experience with us. We are happy to streamline your sales tax process and we appreciate you trusting us to do so! ### 22. using avalara in e-commerce business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** We love th ECM system. It really helps us keep up and manage all of our customer tax exemption certificates. It allows us to stay on top of expirations and validations. We love it! **What do you dislike about Avalara?** Duplicates was an issue for us, I wish it would warn us before uploading them. **What problems is Avalara solving and how is that benefiting you?** We learned that we weren't using it to the best of our abilities, so after the conference we now realize it will help us with the issues we have of keeping up with expired certificates via their campaign solutions. **Official Response from Celina Romera:** > Thank you for sharing your experience with us. We are grateful for the opportunity to deliver a reliable solution for your team! ### 23. Excellent software solution for state and federal tax issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** Helps with maintaining and verify information for both federal and state tax issues **What do you dislike about Avalara?** I really don't have anything that I have issues with using the product. I am not actually a super user, but the reports are produced for me and they are well organized and .accurate **What problems is Avalara solving and how is that benefiting you?** Avalara is what helps us stay organized in the sales tax certificate. It also helps with the verification process. In addition, we use ALM which helps us stay on top of the due dates for all our licenses **Official Response from Celina Romera:** > We appreciate you taking the time to share your experience with our products! Thanks for trusting us with your sales tax. ### 24. We have enjoyed a great experience as an Avalara partner as we serve our clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Brent W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** Avalara has focused on continual product improvement, especially regarding client service. **What do you dislike about Avalara?** There seems to be a disconnect in addressing specific product design improvement requests when we have made detailed suggestions and requests. **What problems is Avalara solving and how is that benefiting you?** We have recently begun to utilize ATR as a tool in our integrated client service. **Official Response from Celina Romera:** > Brent, thanks for sharing your feedback with us. We are grateful for the opportunity to work with you! ### 25. Just Love Them! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** The ease of use, and prompt response times. **What do you dislike about Avalara?** It can still require a lot of manual time to deal with more complex exemptions such as educational, or law enforcement. **What problems is Avalara solving and how is that benefiting you?** We have been noncompliant with sales tax recently, and they have made cleaning up the mess achievable! **Official Response from Celina Romera:** > Hi Lindsay, thanks for sharing your experience with Avalara! We are grateful for the opportunity to serve your team! ### 26. The implementation use case for Avatax writes itself **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Avalara?** As a NetSuite specialist, I find it easy to explain the central use case for having Avalara's Avatax connected with NetSuite. Its critical to have an always on, instantaneous tax caluclation that can pull togehter a complete fact set- Where does mycompany have nexus? Is the ship to address for the customer in a place where I have nexus? Is my item for sale taxable? Is my customer taxable? With over 13,000 unique taxing jurisdictions in the USA, the ever changing tax policies at the state level, city and local level, who has the time to track this and update this? The integration with NetSuite is seamless. The bundle installation puts the relvant information for users right into NetSuite. The bundle adds easy to use buttons for address validation on the proper forms. Sales tax calcualtions are accesible on quotes, sales orders, and final invoices. Also, Avalara could not make it any easier to track and monitor valid sales and use tax exemption certificates. They have included the former CertCapture into the central solution as ECM - exemption certificate management. I will also add that for companies that will use the tax filing services, the seamless flow of transactions into the Admin portal and the ability to have Avalara file your returns electronically can't be beat. The wealth of reports available means I can always get the infomration I need in an instant. I find this comprehensive service offering to be second to none. Need help with Voluntary Disclosure Agreements (VDA)? They do that. Need to register with State Secretaries of State and get business license? They do that. Need a nexus study? They do that? Can't find an Avatax code for your items for sale? They can help. I often find that clients that learn about Avalara and understand the risks of not having this seamless level of complance, quickly see the value and decide to use it. **What do you dislike about Avalara?** We work on more ERP systems than just NetSuite. It'd be cool if the software worked as well with NetSuite as Sage Intacct and others. **What problems is Avalara solving and how is that benefiting you?** Avalara is making compliance seamless for our clients by electronically filing our returns on a timely basis. Our clients are able to grow without the need to hire a commensurate number of tax specialists. Also, we see Avalara supporting clients and helping them in the rare chance something goes awry. **Official Response from Celina Romera:** > We appreciate you sharing your detailed perspective as a NetSuite specialist, Adam! We are grateful to have partners like you who understand the value of automating tax filling, and we are thankful for opportunity to serve you and your clients!. ### 27. Easy to use, seamless integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan R. | Direct of Administration & Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Avalara?** The upsides of Avalara are quite compelling. Firstly, its seamless integrations with different platforms make navigating the complexities of tax compliance remarkably easy for businesses. The user-friendly interface enhances overall efficiency and ensures a smoother experience. Moreover, Avalara's robust support system is a major upside. The availability of helpful and knowledgeable support personnel ensures that users can promptly address any challenges or questions that may arise during the tax management process. This combination of seamless integrations and strong support contributes significantly to the overall positive experience and effectiveness of Avalara for businesses. **What do you dislike about Avalara?** The only downside to Avalara so far is the price tag. While the platform nails seamless integrations, the cost might raise an eyebrow for budget-conscious businesses. A bit more flexibility in pricing could make Avalara even more appealing to a broader audience. **What problems is Avalara solving and how is that benefiting you?** Avalara makes tax compliance across multiple channels simple, we no longer have to worry about wether we are charging the correct tax for every customer. **Official Response from Celina Romera:** > Jordan, we appreciate you taking the time to share your feedback with us. We work hard to deliver a seamless solution and we're happy to bring ease to tax compliance for your team! ### 28. Avalara products really support our company needs **Rating:** 5.0/5.0 stars **Reviewed by:** Abby P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Avalara really is an amazing support with Avatax , filing our returns and keeping us aligned with request for our exemption certificates **What do you dislike about Avalara?** Avalara customer services respsonse can take some time to get back **What problems is Avalara solving and how is that benefiting you?** state tax rulings to better understanding to help our tax filing returns **Official Response from Celina Romera:** > We are happy to support your team, Abby! Thanks for sharing your experience with us. ### 29. So easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Alesha C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** I love how user friendly Avalara is and the different reports you can pull. **What do you dislike about Avalara?** I dislike that you can't take partial credits and it's hard to find a good custom rule for easy situations. **What problems is Avalara solving and how is that benefiting you?** Making sure you are compliant and making taxability easy and organized. **Official Response from Celina Romera:** > Thanks for sharing about your experience, Alesha! We are happy to support your team and we'd love to learn more about your thoughts on custom rules. Reach out to us at customercare@avalara.com to continue this conversation! ### 30. How Avalara makes my job possible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** All the returns they file on our behalf. I am a 1 woman show being the only sales tax accoutant at our company. I could never stay on top of all I do with out Avalara. **What do you dislike about Avalara?** Honestly I will have to say support. They do not always respond to your case with a related answer then close the case. So yu cannont respond back to that person and have to open the case again. **What problems is Avalara solving and how is that benefiting you?** Accurately collecting, remitting tax, filing all tax returns. **Official Response from Celina Romera:** > Thanks for sharing your experience with us. We are so glad to support your one woman show! ### 31. CE Review **Rating:** 4.0/5.0 stars **Reviewed by:** Cheryl E. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** I appreciate the country map that shows us that we have hit Nexus in certain states. **What do you dislike about Avalara?** Our Account Rep is always changing and any questions we have are always met with let's set up a ticket for you. **What problems is Avalara solving and how is that benefiting you?** Becoming compliant in other states. **Official Response from Celina Romera:** > Hi Cheryl, thanks for taking the time to share your experience with us. We'd like to learn more about your experience with our account management, please reach out to us at customercare@avalara.com to continue to the conversation. ### 32. Outstanding Solution for Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Angie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** Having everything in one area and being able to see it on a global level for all our dealerships. I **What do you dislike about Avalara?** I cant think of any downsides to using Avalara. **What problems is Avalara solving and how is that benefiting you?** I personally dont have any problems at this time that Avalara us solving **Official Response from Celina Romera:** > Hi Angie, thanks for taking the time to write about your experience. We work hard to deliver a seamless solution and we're grateful for the opportunity to serve you. ### 33. The best compliance solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Avalara has conscientiously worked to be the most accurate, easiest, and effective solution for tax compliance. **What do you dislike about Avalara?** The rapid growth of Avalara shows growing pains **What problems is Avalara solving and how is that benefiting you?** Avalara enables me to support our mutual clients, building efficiencies and surety in their tax operations **Official Response from Celina Romera:** > Thanks for taking the time to review, Shawn! We are proud to serve your clients and we're grateful for our partnership. ### 34. Best Tax Software on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis I. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** Ease of use and customer service. I do not worry about our tax compliance. **What do you dislike about Avalara?** Nothing - excellent responsive company, meets alll our needs. **What problems is Avalara solving and how is that benefiting you?** Calculating the correct tax rate for the jurisdiction our product is being sold into. **Official Response from Celina Romera:** > Thanks for sharing your feedback, Dennis! We are so grateful to work with your team. ### 35. It used to work well. Good luck if you have a complex technical issue or a billing issue. **Rating:** 0.0/5.0 stars **Reviewed by:** Dee L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Avalara?** At first, it was great at calculating sales tax. **What do you dislike about Avalara?** Getting support for billing issues or complex technical issues is like getting blood out of a stone. We started using Avatax in 2019. It worked well to start and it was included in our Bigcommerce plan. We used to have an account manager, but then we were moved to the generic account manager group and we could never get a person to speak with. We hit nexus with a few states in 2020 and 21 and had Avalara file those returns for us. This was when our issues began. At first, returns with Bigcommerce were $35 each. I received two invoices one for $35 a return and another for $55 a return. I ended up being charged both invoices and it took months to get a refund. In 2022 we began using ShipperHQ for shipping quotes. AFter being prompted in our BC store to update avatax we began noticing that sales tax wasn't being calculated. I reached out to BC who said it was Avalara's issue and Avalara said it was BC's issue. This went on for more than a month. Finally, after being vocal in a Facebook BC group Avalar reached out. I had made more calls and sent more emails than I can count trying to get this resolved. I eventually was connected with a customer service manager who then setup a zoom with their developers. They finally figured out the issue was their connector and it was eventually resolved. We also decided to use Avalara to report sales tax for our home state and used the Square POS integration. We purchased the smallest number of transactions as we have a very small amount of in-person transactions. However, as we also used square on out BC store it began to count our e-commerce transactions too and we kept being billed for overages, which were a nightmare to get refunded. Bigcommerce removed the avalara benefit with their plan and we had to pay per transaction. I have no issue with this, but again we were invoiced for overuse when we hadn't hit those limits. They make you purchase returns up front for one year. In an exit call last week I was advised by one of their staff that I could have purchased returns as I needed them. NOBODY TOLD ME THAT! We purchased returns for a year. States then reached out reducing our filing frequency so we were stuck with returns that expire a year after purchase and cannot be refunded. Last month I spent hours trying to reconcile transactions and found the discrepancy was due to a duplicate transaction. **What problems is Avalara solving and how is that benefiting you?** We used it for sales tax calculation. Worked well to start but have had billing issues every year for the last two or three years. **Official Response from Celina Romera:** > Dee, thank you for taking the time to bring this to our attention once again. We sincerely apologize for the frustration you've experienced. We understand you have been in contact with our Customer Excellence team and are working towards a solution. We remain committed to supporting you and ask that you continue working with the CXM to resolve. ### 36. Many connectors to billing systems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** Avalara has converted a disjointed, siloed process owned by various groups to an coordinated, centrally managed sales tax solution. The technology is flexible to bring multiple billing systems into a tool that is easy to use with accurate calculations. **What do you dislike about Avalara?** With a multitude of billing connectors, upgrades are sometimes difficult to navigate so it is important to leverage IT personnel to assist. **What problems is Avalara solving and how is that benefiting you?** Avalara maintains tax legislation for identified products and crates consistent accurate tax calculations. **Official Response from Celina Romera:** > Thanks for sharing your insight with us. We work hard to deliver an easy integration to our products and we're glad your team is benefitting from our solution. ### 37. Customer service is terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Avalara?** If it works, it's good and easy to use. But if needs to actually work as promised. **What do you dislike about Avalara?** Customer service is terrible. They set up my account incorrectly, and I've spent months trying to fix the problem, and it still doesn't work properly. Even worse, the error they made means our API calls are massive, so they are charging me thousands of dollars a month for the privilage of having an issue they caused. **What problems is Avalara solving and how is that benefiting you?** Avalara calculates my sales tax, but as it's impossible to work out why it's not working properly, and you get no support from customer services, it's useless. **Official Response from Celina Romera:** > Thanks for sharing your experience with us. We aim to provide the best customer service possible and the concerns you've shared here are not what we want. We apologize for the frustration and we'd like the opportunity to improve your experience. Please reach out to us at customercare@avalara.com so we can assist. ### 38. ARA Partner Software **Rating:** 5.0/5.0 stars **Reviewed by:** Lyle D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** The intuitive nature of the software and the accuracy of the tax calculations. **What do you dislike about Avalara?** Customer Service navigation outside of the customer support. **What problems is Avalara solving and how is that benefiting you?** We use Avalara's return console to prepare and file sales & use tax returns. **Official Response from Celina Romera:** > Lyle, thanks for sharing your experience with us. We work hard to deliver an accurate solution and we're glad to read your team is benefitting! ### 39. Recent Adopter of Avalara **Rating:** 3.0/5.0 stars **Reviewed by:** Colin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Accuracy and timeliness of updates to sales tax rates **What do you dislike about Avalara?** Customer service post implementation. When we had questions, we did not feel they were addressed **What problems is Avalara solving and how is that benefiting you?** Correctly assessing sales tax on sales. Filing state sales tax returns. **Official Response from Celina Romera:** > Hi Colin, thanks for sharing your review! We are proud of the accuracy of our products and we are continuously working to improve our customer service. We appreciate you taking the time to offer your feedback. ### 40. Excellent Software **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea R. | Controller, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Super fast and accurate sales tax. Super friendly and fun staff. **What do you dislike about Avalara?** Implementations can be painful, best to go with a CIP instead of the Avalara prof service teams. **What problems is Avalara solving and how is that benefiting you?** Sometimes taxable situations for services and siftware **Official Response from Celina Romera:** > Thanks for sharing your insight with our community, Andrea! We appreciate you trusting us in your process and we look forward to our continued partnership. ### 41. Longtime Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Beverly G. | Senior Tax Manager, Sales & Use Tax, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Ease of use & availability of reports to file returns efficiently. **What do you dislike about Avalara?** Customer Support & number of times our account manager changes. **What problems is Avalara solving and how is that benefiting you?** Timely & accurate calucation of tax on multiple products & services in all states. **Official Response from Celina Romera:** > Hi Beverly, thanks for sharing about your experience with Avalara. We work hard to deliver a timely and accurate solution to sales tax compliance and we are grateful to have longtime customers like you. ### 42. Staff Accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Avalara?** It's precislly, helpfull and easy tool, with increideble access **What do you dislike about Avalara?** I am new, so I am trying to figure it out by myself **What problems is Avalara solving and how is that benefiting you?** Calculate the propper taxes, reduce the time expending in calculating the taxes **Official Response from Celina Romera:** > Hi Jennifer, thanks for taking the time to share your experience getting started with Avalara. We are excited to work with you! ### 43. Managing Returns and the info that is collected for them **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Avalara?** I feel that the reports that you get are very clear, helpful and Informational. I really liked watching this webinar, it was very helpful and I will be looking for more to watch!!! Once you finally understand how to do the reconciliation process in QB it works well. **What do you dislike about Avalara?** The onboarding process, training, getting help from a live person you can understand without waiting a couple days to get the response, that is what I dislike. I like the reconciliation process in QB , If you could add reconciling theTotal Sales, Exempt Total Sales, and Taxable Sales not just the Taxable sales and sales tax that would be helpful. **What problems is Avalara solving and how is that benefiting you?** Having to deal with all the tax rates and tax laws in all different states **Official Response from Celina Romera:** > Thank you for your positive feedback on our reports and webinar. We apologize for any inconvenience you experienced during the onboarding process and in getting timely support. We'd like to learn more so that we can improve, as well as offer an opportunity for us to assist in any concerns you'd like addressed. Please reach out to our team at customercare@avalara.com. ### 44. Beware of Avalara’s Unfair Auto-Renewal and No-Refund Policy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Avalara?** While I had an overall negative experience with Avalara, if I had to mention something positive, it would be their initial setup process. It was relatively straightforward, and their system integration was smooth at the beginning. However, this positive aspect does not outweigh the significant issues I faced with their automatic renewal policies and unhelpful customer service. **What do you dislike about Avalara?** I started using Avalara in May 2023 and have paid them around $12,000 for their services. Unfortunately, my experience with another service made me realize how inadequate Avalara is. After a year, I decided I no longer wanted to use Avalara and intended to cancel my subscription. However, I forgot to do so, and their system automatically renewed my subscription, charging me $12,000 without my permission. When I contacted their customer service, they mentioned they had sent an email in April to discuss the renewal. This email did not mention the automatic renewal, and I missed it due to being extremely busy at the time. I contacted Avalara (possibly through the wrong channel) around May 7 to request the cancellation of my subscription. However, on May 8, they charged my credit card $12,000. This was especially surprising since I had reported that card as lost last year, yet they still managed to charge it. When I reached out to Avalara about this, they told me they could not issue a refund due to their policy, even though I no longer use their services. This situation is incredibly frustrating and feels unlawful. Why should I lose $12,000 for a service I don’t use anymore? I strongly advise against using Avalara. Their customer service is unhelpful, and their policies are unfair. Save your money and find a more reliable service provider. **What problems is Avalara solving and how is that benefiting you?** they help me file sales tax for my business **Official Response from Celina Romera:** > Thank you for taking the time to share your experience with us. We understand how unexpected costs would be upsetting, and so our team works hard to ensure all necessary information regarding the renewal process and the updated pricing is provided in a timely manner. We do apologize for the frustration and we remain committed to providing the best support possible throughout your subscription. ### 45. Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Jaclyn F. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Complete automation of sales tax filing, giving the team more time to review instead of wasting time inputing data **What do you dislike about Avalara?** Difficulty of creating custom rules and MPU **What problems is Avalara solving and how is that benefiting you?** Filing of sales tax filing and calculations. **Official Response from Celina Romera:** > Thanks for sharing your review, Jaclyn! We are glad to help you save time with your sales tax management. ### 46. Senior Tax Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Monica S. | Tax Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** The efficeincy in filing returns. The mass filing of states. **What do you dislike about Avalara?** When the returns flow to the console from AvaTax we have tom make adjustements at all times. **What problems is Avalara solving and how is that benefiting you?** The integration from Shopify to AvaTax **Official Response from Celina Romera:** > Thanks for sharing your feedback with us, Monica! We are happy to be a part of your business. ### 47. CertCapture is a Great Product to Manage Tax Exempt Certificates! **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Great well rounded line of products for Indirect Tax Compliance. **What do you dislike about Avalara?** The customer service is lacking at times and I feel could be improved. **What problems is Avalara solving and how is that benefiting you?** Managing Tax Exempt Certificates. Greatly reduced penalties in state audits! **Official Response from Celina Romera:** > Hi Tracy, thanks for sharing your thoughts on our certificate management product! We are happy to play a part in your tax compliance story. ### 48. We have come a long way **Rating:** 4.5/5.0 stars **Reviewed by:** ReNeka T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** I like how Avalara invest in technology and staying current with all the innovated trends **What do you dislike about Avalara?** At this time I would say it would be the enterprise support **What problems is Avalara solving and how is that benefiting you?** Tax Exemption Certificates Managment **Official Response from Celina Romera:** > We appreciate you taking the time to share your experience with us. We work hard to deliver a reliable solution and we're grateful for the opportunity to serve your team, ReNeka. ### 49. Accounts Receivable **Rating:** 5.0/5.0 stars **Reviewed by:** Holly B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Avalara makes managing large amounts customer exemption certificates easy. **What do you dislike about Avalara?** So far, I have not found a downside to using Avalara. **What problems is Avalara solving and how is that benefiting you?** Handling exemption certificates and filing tax returns in multiple states. **Official Response from Celina Romera:** > Hi Holly, thanks for sharing about your experience with our products! We work hard to deliver a reliable solution and we're grateful for the opportunity to serve you. ### 50. Avalara Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** I'm fortunate and grateful to have the opportunity to work with amazing Avalara Partnership and Product teams. **What do you dislike about Avalara?** I can't think of anything. The relationship we've developed is fantastic. **What problems is Avalara solving and how is that benefiting you?** Tax determination **Official Response from Celina Romera:** > We appreciate your review, Jeff! We work hard to deliver reliable products and we're grateful for your trust in us. Thanks for a wonderful working relationship. ## Avalara Discussions - [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) - 3 comments, 2 upvotes - [Why Avalara can't answer the Drop Shipment Related questions? and dodge the questions by stating they are not CPA's and cannot advise.](https://www.g2.com/discussions/why-avalara-can-t-answer-the-drop-shipment-related-questions-and-dodge-the-questions-by-stating-they-are-not-cpa-s-and-cannot-advise) - 1 comment, 1 upvote - [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) - 2 comments, 1 upvote - [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) - 2 comments, 1 upvote - [Does anyone have experience with a Zoho Books integration with AvaTax?](https://www.g2.com/discussions/24186-does-anyone-have-experience-with-a-zoho-books-integration-with-avatax) - 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[Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Avalara Features **Global Shipping** - Integration - Reporting - Labels - Returns **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization **Tax Planning** - Strategies - Exemptions - Credits - Estimations **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Payments and Pricing** - 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