# Avail, by Realtor.com Reviews **Vendor:** Move, Inc **Category:** [Rental Payment Software](https://www.g2.com/categories/rental-payment) **Average Rating:** 4.8/5.0 **Total Reviews:** 142 ## About Avail, by Realtor.com [Brief Overview] Avail, by Realtor.com, is an all-in-one rental property management software built for independent landlords. From listing units and screening tenants to collecting rent and handling maintenance requests, Avail streamlines every step of the rental process. Over 1,000,000 landlords chose Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education. Core Features: \* Free rental listings \* Tenant screening – credit, history, and eviction reports \* Easy-to-use tenant applications \* State-specific digital leases \* Ready-to-sign leases \* Secure online rent collection \* Maintenance requests tracking \* Rent analysis reports \*Rental property accounting tools [Detailed Description] Avail, by Realtor.com, offers a comprehensive suite of rental property management tools tailored to help landlords efficiently manage their properties. It simplifies the end-to-end process—from advertising listings and screening tenants to lease management, rent collection, and financial tracking—all within a centralized platform. Built with independent landlords in mind, Avail caters to a wide audience, including first-time property owners and landlords with growing portfolios. The platform offers many core features for free, making it an accessible solution without sacrificing professional-grade tools. By automating and organizing key workflows, Avail helps landlords reduce administrative tasks and focus on growing their rental income. Key features include: \* Listing Syndication: Advertise rental listings across multiple sites to reach more qualified tenants. \* Tenant Screening: Customize application questions and run comprehensive credit, background, and eviction checks. \* State-Specific Leases: Use legally vetted, digital lease templates tailored to local laws and ready for e-signature. \* Online Rent Collection: Accept payments securely and track rental income automatically. \* Maintenance Tracking: Manage and respond to tenant maintenance requests in one place. \* Rental Accounting & Reports: Monitor property performance with tools like expense tracking and rent analysis. What sets Avail apart is its combination of powerful features, user-friendly interface, and ongoing education resources. Whether you're managing a single unit or scaling your portfolio, Avail provides the tools and support to make property management easier and more efficient. ## Avail, by Realtor.com Pros & Cons **What users like:** - Users value the **ease of use** of Avail, finding it simple to navigate and manage properties effectively. (6 reviews) - Users value the **exceptional customer support** from Avail, providing guidance and assistance for landlords seamlessly. (4 reviews) - Users find **lease management effortless** with Avail, appreciating its ease of use and helpful customer support. (4 reviews) - Users appreciate the **easy rent collection** process with Avail, valuing reliable payment options and responsive customer support. (4 reviews) - Users love the **easy navigation** of Avail, praising its sleek interface and helpful support team. (3 reviews) - Users highly value the **excellent customer service** from Avail, noting helpful and proactive assistance for landlords. (3 reviews) - Navigation Ease (3 reviews) - Users appreciate the **reliable online payment system** of Avail, simplifying rent collection and tenant management seamlessly. (3 reviews) - Payment Ease (3 reviews) - Applicant Screening (2 reviews) **What users dislike:** - Users experience **poor customer support** , struggling to reach help and receiving no feedback on improvement suggestions. (4 reviews) - Users feel Avail is missing **essential features** , limiting its overall effectiveness and causing frustration with its functionality. (3 reviews) - Users find Avail's interface challenging, leading to **poor navigation** and complicating the management experience. (3 reviews) - Users find Avail has become **unreasonably expensive** over time, with diminishing value and service quality. (2 reviews) - Users express concerns over the **high cost** of Avail, stating it no longer provides competitive value for landlords. (2 reviews) - Lack of Mobile App (2 reviews) - Users note several **lack of integration features** in lease management, hindering overall effectiveness and user experience. (2 reviews) - Poor Usability (2 reviews) - Change Management (1 reviews) - Complex System (1 reviews) ## Avail, by Realtor.com Reviews ### 1. I’ve already recommended avail to another Landlord! **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbie J. | Safe Program Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Avail, by Realtor.com?** Honestly, when it comes to creation of vowels unmatched, you can go in and customize your lease so that it meets all the state specifications and add your own addendum as well. We able to take a deposit and take monthly payment is also a great tool for beginners starting in property management. **What do you dislike about Avail, by Realtor.com?** Make the amendment button a little bit easier to find, that feature is very valuable and save time but it’s a little bit difficult to get to if you’re not very familiar with avail from the beginning **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Avail a solving a problem of me having to seek out rental payment from my tenants, we having to communicate about repairs, and we also having to produce a lease for my client to sign. Everything was done through the website. ### 2. Streamlined Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jordon D. | Property Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Avail, by Realtor.com?** I love how Avail, by Realtor.com makes listing syndication a breeze, saving me countless hours by posting my listing to multiple websites like Zillow and Realtor within seconds with just one upload. The automated rent payment collection is a huge plus, eliminating the hassle of chasing people for checks and having the funds directly deposited into my bank account through ACH. I find the software's automated reminders and management of late fees very convenient, as it keeps the business side professional and relieves me of having to remind tenants about payments. The user experience is smooth; it's pretty easy to use, not rocket science, and the step-by-step setup wizard was mostly straightforward. Even exporting data for my year-end bookkeeping is efficient as it only takes minutes due to Avail's organized export feature. Switching to Avail was the best decision I made for managing properties more effectively. **What do you dislike about Avail, by Realtor.com?** Speed in payment processing is an area that needs improvement. If you do not have an 'Unlimited Plus' subscription, the rent payment will take 3 to 5 days to reach our bank account. Tenants are also charged fees on ACH payments through the free plan, and I believe the fees should either be waived or reduced without requiring payment of a premium subscription. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Avail, by Realtor.com simplifies listing syndication, saving me hours. It automates rent collection, ensuring timely deposits without chasing tenants. It also manages reminders and late fees, keeping interactions professional and stress-free. **Official Response from Minjy Koo:** > Hello, Thank you for the feedback! We’re thrilled to hear that Avail has helped streamline your management process. We are constantly working to bridge that "room for improvement" gap, and many of our best features come directly from landlord suggestions. If there are specific tools or changes you’d like to see, please reach out to us at support@avail.com—we’d love to hear your thoughts on how we can make the experience even better for you. ### 3. Holistic software that incorporates everything into once place **Rating:** 4.0/5.0 stars **Reviewed by:** Eber S. | Amplified Planning Externship , Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Avail, by Realtor.com?** I would say that it explains rules to you briefly depending on the state you are in when making the lease **What do you dislike about Avail, by Realtor.com?** I wish it had customizable forms used often such as a 3 day notice, notice to pay or Vacate, notice to vacate, notice of noise disturbance, etc etc. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Ir provides a lot of knowledge of laws and it also lists my rental online for free ### 4. Effortless Property Review with Modern Tech **Rating:** 4.5/5.0 stars **Reviewed by:** Olusegun A. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Avail, by Realtor.com?** I like that Avail, by Realtor.com is easy to use. I value everything, especially because they are backed by state-of-the-art technology. The initial setup was quite very easy and straightforward with no issues. **What do you dislike about Avail, by Realtor.com?** It’s fast paced modern technology **What problems is Avail, by Realtor.com solving and how is that benefiting you?** I find Avail, by Realtor.com, helps in comparing properties to choose the most appropriate one. It's easy to use, and backed by state-of-the-art technology. **Official Response from Minjy Koo:** > Hello, Thank you so much for the glowing review! "Effortless" is exactly what we strive for. Our team is dedicated to using modern tech to take the headache out of property management, so it’s wonderful to know we’re hitting the mark for you. Thanks for being a part of the Avail community! ### 5. Very easy to use and I'm just a beginner. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill C. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Avail, by Realtor.com?** The ability to screen applicants and easily get their credit score, background check and eviction. **What do you dislike about Avail, by Realtor.com?** I'd like to see an integration with Quickbooks. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Applicant screening and electronic transfer of rent from my tenants. **Official Response from Minjy Koo:** > Hello, Thank you for the kind words! We love hearing that we've made the transition into landlording a little easier for you. We designed Avail to be as intuitive as possible so that you can focus on your properties rather than learning complicated software. We're excited to support you as you grow—happy managing! ### 6. Perfect for a small time landlord! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey F. | Director Of Marketing Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Avail, by Realtor.com?** I love that Avail is a one stop shop for all of my landlord needs! It makes it so easy to complete leases and collect rent all in one! Not to mention I felt very safe knowing that Avail takes all of the local state laws into consideration. **What do you dislike about Avail, by Realtor.com?** Nothing! Can't say enough good things about Avail! **What problems is Avail, by Realtor.com solving and how is that benefiting you?** I rent one unit and it helps me stay very well versed on landlord legalities in my state. Plus it makes collecting rent a breeze! **Official Response from Avail, by Realtor.com:** > Hi Kelsey, Thanks so much for this amazing review! We're absolutely thrilled to hear that Avail is your “one-stop shop” for all your landlord needs. Making lease completion and rent collection seamless and secure is exactly what we strive for, and it’s wonderful to know you feel confident with how we incorporate local and state laws to protect you and your rental business. If you ever have questions or need assistance along your rental journey, please know we’re here for you every step of the way. Thanks again for choosing Avail! ### 7. OK solution, but too expensive **Rating:** 1.5/5.0 stars **Reviewed by:** Kane F. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Avail, by Realtor.com?** We've used Avail for about 10 years, beginning when it was Rentalutions before Realtor.com bought it, and it does the basics pretty well. Collecting rent payments via ACH or credit card works well, although the process to link bank accounts is not as streamlined and easy as other solutions. Their lease building is pretty good, and with the Pro subscription you can copy any prior lease as a starting point, which is essential if the lease has a lot of custom clauses. Their reporting is pretty basic, but at least they have some reports built in. Not all solutions do. **What do you dislike about Avail, by Realtor.com?** Avail increased their pricing over 300%, so the value of their solution is just not competitive anymore. And while their leases are fairly easy to build, they sometimes insert clauses that are redundant or inapplicable. And the only document you can get an electronic signature on is the lease. If you have an addendum or another document you want to get a signature on that is not attached to the original lease, you cannot do that. Some of the information displayed on their dashboard is incorrect. For example, the amounts due do not include anything from the "other" or "fee" category, only the rents due. There are a lot of little things that could be better, and we have submitted many suggested improvements, but we don't ever see them or even get feedback on our suggestions. Overall, they were once a pretty good company with a pretty good solution for landlords, but their solution and support has steadily declined, especially since Realtor.com took them over, it seems. Along with their steep price increase, it's just not a viable solution anymore. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Originally, Avail (Rentalutions initially) made tenant rent payments and lease processing infinitely better than doing it all manually. That was huge. But their competitors do the same thing, but less expensively. ### 8. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan C. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Avail, by Realtor.com?** I was a new landlord 7+ years ago. Avail has made it so easy to create leases, collect payments and keep all transactions of tenants over the years all in one place. They will always answer the phone to walk me through any questions I have. I am so grateful for their service! **What do you dislike about Avail, by Realtor.com?** Nothing comes to mind. I have only positive things to say about the company. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** 1. Changing out leases from one tenant to another. Making sure there is no overlap. 2. Stopping payments. **Official Response from Avail, by Realtor.com:** > Hi Megan, Thank you so much for your heartfelt review and for being with Avail for over seven years. We’re truly honored to have been part of your journey as a landlord from the very beginning! It’s wonderful to hear that our platform has helped simplify lease creation, payment collection, and recordkeeping, all while giving you the peace of mind that comes with reliable support. We’re especially glad that features like seamless lease transitions and the ability to manage payments have made a meaningful difference for you. Your kind words and continued trust mean the world to us. We’re grateful to have a valued member like you as part of the Avail community! ### 9. Good, but not great yet **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Avail, by Realtor.com?** Ease of use - Good Cost - Reasonable/ good value Functionality - Good Reporting - Good Customer Service Staff -GREAT **What do you dislike about Avail, by Realtor.com?** Avail is GOOD, not great. Avail has the basic functionality, and I have been using it for 2+ years now and was one of their early users. I manage 10+ properties on the platform. LTRs & MTR. No STRs. Avail still lacks some of the functionality integration to make it a GREAT product. For example: 1. Avail allows the landlord to extend the lease date with a few mouse clicks (GREAT!). However, here's is where the features integration falls short: If you extend a lease date, you ALSO need a Lease extension signed by the tenant. Avail has a Lease amendment template, but the app does not flag nor trigger the completion of an amendment to coincide with the date extension. OK , so I've now been using avail for a while, so I now know where to go & get the lease amendment. I complete a lease amendment, but Avail does NOT allow me to send for e-signatures. Well, maybe Avail does not have an e-signature feature? It does have e-signatures for leases (one of its best features) but Avail does NOT offer e-signatures for lease amendments . Go figure! 2. No lease template – it has a clone lease feature that’s GOOD but that means that if I want to add or refine a clause in my standard lease, I must keep an offline lease clause and remember to add for my next tenant 3. Two ways to initiate the set up a new Lease. One offers the ability to Clone an existing lease the other option does not. You won’t know until you are midway thru the process and will need to delete the draft and start over. I could provide 2 or 3 other examples of missed opportunities, but you get the picture. I have only used one other property management app ( Zillow') and that is worse than Avail; so, I’m sticking with Avail. (Devil you know). **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Teant screening, Lease mangeemt , receiving payments and maintenance mangement ### 10. Efficient and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi B. | Behavior health coach, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Avail, by Realtor.com?** Their associates are trained to help with their software and have given me continued helpful advice. Their honest and forcoming and have your best interest as a landlord. I really appreciate all they do for me. **What do you dislike about Avail, by Realtor.com?** It's hard to get someone on the phone sometimes, but leaving a phone number to call back has proven to be faster to get a response **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Setting up leases and overall they've helped me manage the property through the app. **Official Response from Avail, by Realtor.com:** > Hey Heidi, Thank you so much for your kind and thoughtful review. We're thrilled to hear that our team has been a reliable source of support and guidance, and that you've felt genuinely cared for as a landlord. That's exactly the experience we strive to deliver. It's great to know that our platform has helped simplify lease setup and overall property management for you. We also appreciate your honest feedback about past phone support delays. We're happy to share that we've recently expanded our support team, which has significantly reduced wait times and made it easier to connect with an agent directly. Your insights help us grow, and we're grateful to have you as part of the Avail community. ### 11. Feature packed property management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Avail, by Realtor.com?** The interface is very slick and easy to navigate **What do you dislike about Avail, by Realtor.com?** The subscription has risen significantly over the past 5 years **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Avail offers a polished property management suite with useful built in lease agreement templates and an attractive interface **Official Response from Avail, by Realtor.com:** > Thank you for sharing your feedback! We're glad to hear you find the Avail interface slick and easy to navigate, and that our built-in lease agreement templates and property management tools are adding value to your experience. We understand your concerns about the price increase over the past few years; as we've continued to enhance the platform with new features and improvements, we remain committed to delivering value that meets our users' evolving needs. Your input is truly appreciated and helps guide our ongoing efforts to improve and grow. ### 12. Mr. Vrooman, Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie V. | Owner, Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Avail, by Realtor.com?** The care team really goes above and beyond to help Landlords using AVAIL. They even teach you how to effectively operate their software and navigate the site easily. **What do you dislike about Avail, by Realtor.com?** The only downfall that I have had in the past is not being able to speak to a care team member on the weekends. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** They send out leases for signature and the tenant portal for collecting rent and all other charges and fees associated with tenants. **Official Response from Avail, by Realtor.com:** > Hey Jessie, Thank you so much for your thoughtful review! We're delighted to hear that you've had such a positive experience with our Care Team. It means a lot to know their dedication and support have made a meaningful difference in helping you navigate Avail confidently. We're especially glad the lease signing and tenant portal features have been beneficial in streamlining your rental processes. We understand the need for weekend support and truly appreciate you sharing that insight; while our current availability is limited, your feedback plays an important role as we evaluate how to better support landlords every day of the week. Thank you for being a valued part of the Avail community! ### 13. A very user friendly platform to manage your own portfolio. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Avail, by Realtor.com?** How easy the website is to navigate and keep track of your properties. **What do you dislike about Avail, by Realtor.com?** I don’t like that there isn’t a mobile app. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** It helps not knowing what needs to be in a lease and solves that by giving me access to standard lease templates **Official Response from Avail, by Realtor.com:** > Thank you so much for sharing your experience with us! We're thrilled you find our website easy to navigate and useful for tracking properties and providing valuable standard lease templates, making property management simpler for you. We truly appreciate your honest feedback about the lack of a dedicated mobile app; while our current focus is on optimizing our responsive web platform, your input is crucial as we consider future improvements to enhance accessibility for all users. Hearing what matters most to our users helps guide our development priorities, and we're grateful to have your voice in that process. Thanks for using Avail! ### 14. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Avail, by Realtor.com?** Avail's customer service is top-notch. In a time where most companies are cutting corners or giving inadequate customer service, Avail truly stands out. In two separate situations, my concerns were promptly addressed and they went out of their way to go above and beyond my expectations (shout out to Wayne!) and I am very pleased with their service and the ease of use of their website. It is very user-friendly and intuitively designed. I will continue to spread the word amongst my peers and fellow landlords about the high-quality experience I have received with Avail. Thank you! **What do you dislike about Avail, by Realtor.com?** Nothing at all, I am very happy with the service. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** The ease in which I wrote my lease for the tenant was unmatched. It was so helpful, quick and easy. It was also tailored to my state's specifications. What a game changer! ### 15. Helpful tool in managing rents. **Rating:** 5.0/5.0 stars **Reviewed by:** Terri C. | Office Manager/Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Avail, by Realtor.com?** It gives tenants a reiable source for paying rent. **What do you dislike about Avail, by Realtor.com?** It can be difficult to navigate and to make changes. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Giving tenants an alternitive to mailing or dropping of a check. ### 16. Avail is a terrific website for small investment property owners **Rating:** 5.0/5.0 stars **Reviewed by:** Philip K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Avail, by Realtor.com?** I used to collect rent via PayPal and Venmo or ACH through the bank, no more. For a variety of reasons those methods are not designed well for rental properties. Avail, designed for real estate, has a great interface. It supports leases, reminds tenants and monitors tenant rent payments and keeps balances, relieving the landlord from a lot of work. The software also supplies the landlord and tenants with the 1099-K tax information. I am very happy with Avail, and the price is very reasonable. **What do you dislike about Avail, by Realtor.com?** I actually found no downside to using Avail. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** It holds my leases and handles all of the rental payments. It is also reasonably priced for a small landlord like me with just a half a dozen leases. ### 17. Saves me 5 hours a week in rental season **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Avail, by Realtor.com?** It's easy to use and once you are set up, one and done! Build your listing once, and reuse them with a couple clicks. Build your leases once, and reuse them with a couple of clicks. All the mundane tasks are automated. **What do you dislike about Avail, by Realtor.com?** I wish it was integrated with Zillow. This has to be done outside the system. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Listings, Leases and Payments are point, click and automated. ### 18. Above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Avail, by Realtor.com?** Avail has great customer service! I called in with an update request and the customer service agent went above and beyond what I was asking. She not only updated my request, but also made a couple suggestions that I didn't think of and saved me time down the road. Highly recommend! **What do you dislike about Avail, by Realtor.com?** Some of the updates on the site can be a little confusing. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** I do 2/3 contracts with Avail and all my tenants pay through Avail. Saves time not having to pick up rent money or checking a p.o. box. My one request would be to update the software so we can do late fees day by day and not just one set fee late charge. ### 19. Simplified and seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | Port Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Avail, by Realtor.com?** The entire platform is very simplified yet robust enough to cover all the bases. A perfect Birdseye view of the entire narrative of my units. The endemic leases are quite thorough and I believe (without being a legal professional) very reliable for a landlord. **What do you dislike about Avail, by Realtor.com?** Very little. Sometimes the tenants have a long wait trying to get through to an operator if one is needed, but we get around that by having them call me and then I merge calls with my preferential subscription status. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Pretty much taking a place of a management company. Simplification of managing my rental units. ### 20. Best tool for a DIY rental property owner **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Avail, by Realtor.com?** Hard to say one thing I like best - online management is quick and intuitive, background checks are inexpensive, total cost is very reasonable and scalable unit by unit [we now have just one but have had as many as six], direct deposit saves many conflicts with late payers, .... I could go on **What do you dislike about Avail, by Realtor.com?** Hard to say I dislike anything, but one area where there could be some improvement is the simplicity of the user interface - that said, I know that when a tool is powerful and flexible it necessarily is also a bit complex **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Collecting, getting leases signed and updated, advertising - virtually everything for a few bucks a month ### 21. Small landlords get exactly what they need through Avail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Avail, by Realtor.com?** Using Avail modernizes the small landlord's approach to renting a property,. Renters expect to be able to pay online, report issues quickly, and review their documentation when they need to. Avail makes this easy, and the payments appear in my banking account auto-magically. Avail is also well supported. Whenever I have needed Customer Care I've received quick and knowledgeable assistance **What do you dislike about Avail, by Realtor.com?** It seems to me that Avail's online autobot helper can only address the most basic of queries. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Easy method for my renters to make payments and for me to track payment history. ### 22. Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2024 **What do you like best about Avail, by Realtor.com?** I love having my renters submit their monthly rent payment via Avail. Once the account is set up, it makes my life so easy. Avail will send friendly monthly reminders if needed. I've been more than pleased with their service. **What do you dislike about Avail, by Realtor.com?** Thus far, I don't dislike anything about Avail. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Collecting my monthly rental fee. ### 23. Answered all my questions quickly! **Rating:** 5.0/5.0 stars **Reviewed by:** joann b. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Avail, by Realtor.com?** You can set up one listing & it is listed on many sights. Saves so much time. **What do you dislike about Avail, by Realtor.com?** I have not found anything so far. It is very helpful. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Listing my properties for rent & getting leads immediately. ### 24. Great platform and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ben Erik S. | Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Avail, by Realtor.com?** As a landlord with 14 doors that I manage, after 6 months of use, I have found Avail to be very useful for my needs, and quite affordable. The best thing about it, however, is the availability of a LIVE HUMAN BEING to answer questions over the phone, as unique situations frequently come up. Customer service is friendly and very knowledgeable, every time I have called. **What do you dislike about Avail, by Realtor.com?** Minor quibble, but individual leases could be titled for the property, instead of all called the same thing based on the city the property is in. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Solving my need for a PM software management platform ### 25. Easy-to-read Dashboard, Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Avail, by Realtor.com?** I *really* like the ease of the background checks, and the facilitated communications between Landlord and Tenants. I can easily contact tenants individually or as a group. They also have to deal with only ONE site to upload docs, make payments, report problems, and contact me. **What do you dislike about Avail, by Realtor.com?** I would have said that I cannot have multiple leases on a single family home, BUT, once I understood the (legal) logic, it makes sense! The common spaces are shared, so no single tenant can claim "dominion" over them, so to speak, by virtue of having a separate lease for that property. It was an easy fix and in the end, a better solution that legally protects me and my Tenants. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Background checks, Tenants reporting issues, and collecting payments. I've save an enormous amount of time not having to contact applicants' previous landlords, pull their credit checks, etc. I'm also relieved of some responsibility of storing their Personally Identifiable Information (I don't see, or need to see, the SSN for example). ### 26. Simple, quick, and super helpful customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Avail, by Realtor.com?** Simple to set up my account and use on a daily basis. Customer service is always patient and helpful. I love the reminders from Avail...one less thing I have to think about. Also love the ability to have leases signed digitally. **What do you dislike about Avail, by Realtor.com?** The inability for a tenant to use an alternate method of payment when needed (i.e. a family member's form of payment). There is no payment setup option for alternative lease options like Section 8 (one payment from tenant and one from govt). **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Collecting payments, having lease signed digitally, reminding tenants about rent due dates ### 27. Awesome product for small landlords **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Management Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Avail, by Realtor.com?** Avail started off as a startup. I have been a long time user watching their product grow and using it for years. When they were acquired by Realtor.com - I saw additional capital invested into their product and I see continued enhancements. I am happy with their competitive pricing and strong set of features. **What do you dislike about Avail, by Realtor.com?** There is not much to dislike about avail. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Avail makes my property management process secure, scalable, legitimate, and easy for myself and my tenants. Tenants love the convenience of being able to pay online as many old-school landlords do not support this. Avail also makes payment reminders a breeze as I have them on via automated emails. **Official Response from Lexi Maze:** > David, thank you kindly for your kind words regarding the Avail product! ### 28. Tenant applications streamlined **Rating:** 4.5/5.0 stars **Reviewed by:** Shiloh B. | Senior Probation Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Avail, by Realtor.com?** Avail makes reviewing tenants much easier. I love that they run a credit report for me to review and that multiple applicants can be linked to the same application. Automatically sending previous landlord requests is helpful too **What do you dislike about Avail, by Realtor.com?** It was difficult for me to figure out how to terminate a lease early and set one up for my new tenant. I eventually got it, but took a lot of figuring out. The chat help was not helpful **What problems is Avail, by Realtor.com solving and how is that benefiting you?** It's easy for tenants to pay rent and get reminders about rent. It eliminates me having to track people down and send out receipts. During tax time the info is readily available. **Official Response from Lexi Maze:** > Shiloh, the Avail team is happy to hear that you've had an overall positive experience with the Avail platform. Though, we're sorry to hear that you had difficulties with our lease termination feature -- I'll be sure to share this with our team and work with them to correct the issue ASAP. Thanks! -Lexi M. ### 29. Comprehensive and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jenine W. | Business Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Avail, by Realtor.com?** Keeps track of everything from lease renewals to rent collection. I like the email rent payment reminders from AVAIL to the renters. **What do you dislike about Avail, by Realtor.com?** It can be a little bit confusing to find what you need until you get used to the website. However, AVAIL customer service is exceptional and guides you to where you want to go quickly. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Legal Lease Renewals for your State are available from AVAIL. You can edit the Lease and send it to the renters to electronically sign. AVAIL keeps it on file and reminds you when the Lease is coming up for renewal. There is also a place to track current renters' policies. Tax forms are available. **Official Response from Will Olson:** > Hi Jenine, thank you for sharing this feedback! We appreciate you highlighting how our state-specific resources have been helpful to you. We've very recently published some helpful state-specific legal guides on our website that you may also find useful. These guides and many other resources can be found in the "Education" section (upper right hand corner of homepage) of our website. ### 30. Makes managing our rentals a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Avail, by Realtor.com?** Avail's customer service is top notch! If we have a question about some thing, they are quick to get back to us. I love that it saves our rental listings. Whenever we have a vacancy, all I have to do is modify a couple pieces of information and I'm able to get the listing live in less than two minutes. The education platform on the website is also very helpful. **What do you dislike about Avail, by Realtor.com?** We have had some issues with tenants going month-to-month, and the payment withdrawing from the their account twice. Avail refused to refund their overdraft fee, which I felt was very unfair since it was a glitch in their system. They refused to work with us on this. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Makes managing our rental faster and easier. We can have tenants E- sign, schedule payments and create work order tickets online. Also helps with advertising a rental on several platforms when there is a vacancy. ### 31. Avail is a very unique offering. It provides rent management and maintenance management functions **Rating:** 5.0/5.0 stars **Reviewed by:** Selwyn G. | Founder and Managing Member, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Avail, by Realtor.com?** Rentals are automically collected and tenants are timely notified that their rent is due. This takes the pressure off of the property manager to keep notifying tenants when their =rents are due or late and the rents are automatically deposited into the relevant bank account. **What do you dislike about Avail, by Realtor.com?** It would be incredible if Avail could access the standard FAR Leases and Property Management Document so that we could use this in place of their provided lease. It would also be great if we could send the lease to the tenant premarked where their signatures are required. In addition linking to accounting software such as Xero would save extra steps. If I could vote for the next feature, that would be it. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Collecting rent and managing maintenance requirements. Just the collection of rents makes Avail worth every cent each month. This is super time saving and efficient. **Official Response from Robert B:** > Hi Selwyn, thank you so much for the honest review of Avail. Your feedback means a lot to us and to other customers looking for the right solution. It is so great to hear we've been able to help you with rent notifications — and we've put a lot of time into developing the he payments tools, so we are elated to hear you've found it to be helpful! We do think that there are a lot of great features, but we are always working through ways we can create an even better experience. To that point, I definitely will be sure to provide your comments on the request for additional lease features with our product team. I think this is something that they will want to take time to understand and may reach out to you with a few follow-up questions. That being said, I just want to thank you once more for the honest review and if there's anything else I can assist with please be sure to let me know. Kind regards, Robert B. - Community Manager @ Avail.co ### 32. Great Landlord Assistance! **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene C. | Massage Therapist/Silent Christian Prayer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Avail, by Realtor.com?** I may pick and choose all preferences; tenants, lease, etc... **What do you dislike about Avail, by Realtor.com?** I see no down sides. Its only me trying to find my way around their Website, but all I have to do is make a phone call and the problem is resolved! **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Once in a while there is a glitch and a number & or photo error. ### 33. Long Time Avail Landlord **Rating:** 5.0/5.0 stars **Reviewed by:** Don W. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Avail, by Realtor.com?** I'm very impressed with the lease generator. It will cover just about any unique situation, in any state, and is highly customizable. I also enjoy the in platform tenant messenger. Very easy to use **What do you dislike about Avail, by Realtor.com?** I had some issues with listing my apartment on the major websites via Avail. Zillow put up some blockers but the last time Avail was able to walk me through how to get it listed on Zillow as well as multiple platforms using just the avail profile. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Avail makes it a 1 stop shop for do it yourself landlords. I can list, lease, and setup payments all in one place. **Official Response from Lexi Maze:** > Don, thank you kindly for taking the time to leave an honest review of the Avail platform! We appreciate your feedback tremendously, as it helps us to inform our ever-improving suite of solutions. Best, Lexi ### 34. If you have any kind of rental this is the way to go! **Rating:** 5.0/5.0 stars **Reviewed by:** Eleah H. | Project Controls Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Avail, by Realtor.com?** I love that it does everything in a logical way for managing our rental. Advertising and accepting applications, running applicants through a background check, selection of tenants, creating and sending and signing the lease all digitally. And especially love the setting up payments through Avail it's all encompassing and creates greater security for us as the owner and the tenants since we look so professional thanks to Avail. **What do you dislike about Avail, by Realtor.com?** So far nothing, we love all the features. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Applicant background checks, communication with tenant, sending lease and signing digitally, scheduled payments. Makes it so we don't worry about our rental and can focus on other things. ### 35. Great program, high recommend for landlords **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick R. | PR Storyteller Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Avail, by Realtor.com?** They are patient and very helpful. All is by email **What do you dislike about Avail, by Realtor.com?** It would great wants the trouble ticket is assest if a phone convation could take place which would condence the timetime to resolve guestions and issues **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Question how, when payments are made by tenents. ### 36. Perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Carol B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Avail, by Realtor.com?** Very user friendly and great customer service. **What do you dislike about Avail, by Realtor.com?** Unable to have multiple users access the account. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Convient and timely rent receipts. ### 37. Avail is growing to be the best way to manage real estate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Avail, by Realtor.com?** I love how easy Avail makes all the details of owning real estate and renting out properties. Avail helps with drawing up leases and keeping track of everything. My tenants love how professional it is and how it is much safer to transfer money. **What do you dislike about Avail, by Realtor.com?** I dislike how you can not keep a record of a transaction that didn't happen. Say a tenant must move out and are not paying rent but still are under contract. As of now you must delete the charges, change the charge $0.02 or claim that they paid you in cash. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Organizing lease agreements. Tracking payments. Professionalism and organization overall. Tenant screening. Avail really helps layout what the process of engaging with potential tenants, maintaining a healthy leasor and leasee relationship and a seem less end of terms. **Official Response from Lexi Maze:** > Hello! First of all, thank you kindly for your review of Avail. We're elated to hear that you've found our platform to be easy and helpful for all stages of the rental cycle. As it relates to your dismay regarding our payments feature -- I'm sorry to hear that you've experienced such frustrations. In order to understand your situation more and help you get the issue resolved, please reach out to our Customer Care team, available 7 days a week from 9am - 5pm central time, via email, chat and phone support: https://www.avail.co/contact Thanks! -Lexi M. ### 38. Convenient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Angel L. | CEO / Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Avail, by Realtor.com?** I like that it gives you everything that you need to have to run a small rental business. I have all the tools available on the platform and it literally runs in autopilot. **What do you dislike about Avail, by Realtor.com?** I have several rentals already, I think that if I were to say something, it would be the per unit pricing. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Managing the listing and lease, including payments and contracts. ### 39. Landlord Loves it! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Avail, by Realtor.com?** Avail makes it very easy to track the status of my rental properties from beginning to end! **What do you dislike about Avail, by Realtor.com?** There really isn't anything that I dislike about the software, everything is very user-friendly! **What problems is Avail, by Realtor.com solving and how is that benefiting you?** This allows me to track the status of every rental property in every aspect of each property that I have. ### 40. Great services, simple platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Avail, by Realtor.com?** It makes it easy to receive rent without ever interacting with the tenant. It has easy to use leases that are customizable. You can manage multiple properties and leases with ease. They send your tenant a notification when rent is due soon, and they notify you when you receieve rent. **What do you dislike about Avail, by Realtor.com?** No downsides really. It is only $5 a month to use their premium services, which include a customizable lease ammong other things. I enjoy the platform and the layout. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** I don't have to interact with the tenant or remind them about money. Don't have to deal with late payments or money getting lost. The direct payment is very good. I also like the easy to edit lease. **Official Response from Lexi Maze:** > Hi there! From all of us at Avail, thank you kindly for your 5-star review of our Property Management platform, and for highlighting some of the solutions that have helped you succeed in your real estate investing journey. We wish you continued success and prosperity! Thanks, -Lexi M. ### 41. Easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Noah S. | Manager, Business and Product Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Avail, by Realtor.com?** I've been super pleased with how simple and helpful Avail has been in managing rental units. I love that the system has a great design, pre-built templates for leases, and helps automate payments. **What do you dislike about Avail, by Realtor.com?** Nothing really. So far, Avail has met all my needs. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Allowing me to be a landlord and have software that makes that job very easy. ### 42. Great experience so far **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley N. | Notary Signing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Avail, by Realtor.com?** Avail is a one stop shop for landlords and does an amazing job on providing payment options, contracts, leases and so on. It's amazing not to have to go to other services too. **What do you dislike about Avail, by Realtor.com?** There are trouble spots about listing through it and through Zillow. The contact email they give us doesn't respond. Besides that very satisfied so far as a new **What problems is Avail, by Realtor.com solving and how is that benefiting you?** It is helping me lost properties, have a way for people to pay me, providing a contract and other things. It makes it less complecsted to start the process for a new landlord ### 43. Easy to Use! **Rating:** 4.5/5.0 stars **Reviewed by:** Erik D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Avail, by Realtor.com?** Listing a property with Avail is easy and professional-looking. Screening tenants and signing e-leases is a snap, and managing rent payments and maintenance requests is user friendly. The recent addition of some bookkeeping functionality is appreciated. **What do you dislike about Avail, by Realtor.com?** If Avail had all of the investment tracking capabilities of software like Stessa, it would be the complete package. The new expenses tracker, however, is a great step in the right direction. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Avail makes it easy to be a housing provider, and it makes it easy for residents to take care of their concerns online. It helps me be more efficient and take care of residents' concerns quickly. **Official Response from Robert B:** > Thank you so much for the honest review! Believe me when I say feedback like yours goes a long way with the team (and it drives us to be, and do, better). Also, thank you for taking time to check out the new expense tracker tool too! This has been a hit with many of our landlords who were looking for more robust expense tracking capabilities. As we continue to grow, we will continue to evaluate ways in which Avail can expand upon this tool and other product offerings. Our team definitely loves to hear from customers like you, and we do sincerely appreciate the detailed feedback! Please note that I've provided your feedback to our Platform team. If there's anything else we might be able to help with, please feel free to reach out and let us know. Sincerely, Robert B. Community Manager @ Avail.co ### 44. Avail Makes it Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Avail, by Realtor.com?** Very easy tracking, payment assistance, clarity on where each tenant and property are at, and more! **What do you dislike about Avail, by Realtor.com?** nothing! This is a great and comprehensive software! **What problems is Avail, by Realtor.com solving and how is that benefiting you?** I don't have to manually track anything anymore which is huge. Or manually collect payments. **Official Response from Robert B:** > Thank you so much for the kind review of Avail! And we are so happy to have you as a part of our community. We love to hear you've had a great experience with the product, and even more so that everything checks out in terms of meeting your needs. Once again, thank you so much for the kind words and the detailed feedback! Please feel free to reach out if there's anything else we can help out with. Kindest regards, Robert B. Community Manager @ Avail.co ### 45. Wouldn’t manage my rentals without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Arnold R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Avail, by Realtor.com?** Avail is extremely easy to use. I love the ability to manage all my rentals from one platform. You can easily set up auto pay for your tenants and create and renew leases. I've already recommended it to a few friends of mine and they also enjoy it. Great job! **What do you dislike about Avail, by Realtor.com?** Not applicable. So far the platform does exactly what I'm looking to do. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** It allows me to manage my rentals from one platform. **Official Response from Lexi Maze:** > Hi Arnold! Thank you so much for taking the time to leave a review of Avail! We appreciate your kind words about our property management solutions tremendously, as it is our goal to provide a product that is easy to use and all-encompassing. Further, thank you so much for spreading the word about our tools to your circle of friends -- we hope that they're pleased with the tools, too. If you or your friends ever have any questions, concerns, or frustrations, please do not hesitate to reach out to our Customer Care team. All the best, Lexi ### 46. Great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Monica P. | Professional Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2023 **What do you like best about Avail, by Realtor.com?** You get a live person when you call...... **What do you dislike about Avail, by Realtor.com?** I wanted a pet addendum and there wasn't one. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Provides a lease that is easy to customize. ### 47. Huge time saver! I didn't know collections could be so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Avail, by Realtor.com?** Their customer service is fantastic! Anytime you call for assistance, you get a human who is kind, caring and knowledgeable about their product. The landlord user platform is extremely easy to navigate. It cut down the time I used to spend on collections of my 20 units down to a faction the of time. **What do you dislike about Avail, by Realtor.com?** I wish landlords could just as easily send/refund funds back to a tenant. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Tracking collections by unit easy. Automatically sending rent due reminders. ### 48. Avail is a Breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Avail, by Realtor.com?** Using Avail has made it extremely easy for me to keep track of my tenant's records, and communicate in an effective yet effortless way. I continue use the platform for my current and future tenants. **What do you dislike about Avail, by Realtor.com?** I would like to see a standalone mobile app as opposed to having to using the web version. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** keeping tenants true to their on-time payments, without the hassle of paper checks, and redundant communications. ### 49. 10 Doors and Avail makes it easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Avail, by Realtor.com?** The tenants can submit work orders and pay their rent all through the app. **What do you dislike about Avail, by Realtor.com?** At the beginning of the month the support staff is busy which is understandable. Most people wait until they're trying to submit rent to ask questions. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Collecting rent is the hardest part about managing rental properties. Avail makes it easy to collect rent, do utility bill backs, and charge late fees. **Official Response from Robert B:** > Hi Alex! Thank you so much for the kind review of Avail! And we are so happy to have you as a part of our community. We love to hear you've had a great experience with the product, and even more so that our rockstar support team was able to assist when you had additional questions. Admittedly, things can get very busy at the very end (or very beginning) of the month with rent due dates approaching. That said, our team is here for you 7 days a week from 9am - 5pm central time, and we offer support via email, chat and phone. All of this said, I will definitely be sure to share your kind worths with the rest of the team. This kind of review definitely goes a long way! Once again, thank you so much for the kind words and the detailed feedback! Please feel free to reach out if there's anything else we can help out with. Kindest regards, Robert B. Community Manager @ Avail.co ### 50. Excellent product an tool to manage rentals and maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Avail, by Realtor.com?** An excellent resource for managing rentals and notifying tenants when rentals are due or past due. Also, an excellent tool for the tenant to notify the landlord of maintenance issues. **What do you dislike about Avail, by Realtor.com?** The accounting feature is still relatively new and needs a more in-depth user interface. Show the tenant's ledger so that a big picture of the rental income and dates can be seen on one screen. Add the facility to add a specific lease, such as FAR (Florida), and provide access to tenants for signature. **What problems is Avail, by Realtor.com solving and how is that benefiting you?** Managing rentals and maintenance - [View Avail, by Realtor.com pricing details and edition comparison](https://www.g2.com/products/avail-by-realtor-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+12%3A57%3A09+-0500&secure%5Bsession_id%5D=499c4c40-f7c3-4f9e-9dc4-87e9ef066f10&secure%5Btoken%5D=2ce48c8ed00717b07b5c7c571f9addef6196302469ef5f6f131265252f7b2723&format=llm_user) ## Avail, by Realtor.com Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Platform Interoperability** - Pre-Built Connectors **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Platform Additional Functionality** - Payment - Portal - Mobility - Cloud **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Platform Performance** - Reporting **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Avail, by Realtor.com Alternatives - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (654 reviews) - [TenantCloud](https://www.g2.com/products/tenantcloud/reviews) - 4.4/5.0 (277 reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - 4.6/5.0 (771 reviews)