What do you dislike about AutoLeap?
The unbelievable extra amount of work that is required to do everything. Example: Want to add a part from a dealer to the estimate? Well, you have to build that in your catalog first, set it all up and then you can. Manually sending the invoice, and inspection report when closing the work order should be automatic, not 6 extra clicks.
Everything is layered on something else and if 1 piece is off, the whole thing doesn't work smooth.
The training was non existent and I had to rely on asking questions to the techs via the chat, which is good to have, but when a customer is standing in front of you and they want to go, and you need to message support for something that should have been trained, is very embarrassing.
We were constantly told during the zoom calls we can't do certain things, but after playing around on my own, I found that there was a bunch of things we wanted that we can do, they just didn't tell us, or are not aware that it can be done. I felt talked down to, not really listened to, and my questions during the zoom calls often brushed off and ignored.
The work board is terrible as there is no organization when making work orders. There is no quick way to see what's coming in next, how much time is left in the day available for work. You must go to the calendar for that, but they push using the work board.
The calendar is ok but the pop ups constantly get in the way and that info could easily be in the appointment area. You can't do a 15 minute appt because the name has to fit so it auto adjusts to 30 minutes.
Having a system that requires unique names otherwise it adds a number at the end is silly.
Our on boarding was 4 zoom meetings during tire season where I was only able to pay attention to about 1 hour total of the training, no one came to the store when we went live, just had a zoom call open for support, and only for 1 day.
When they added the second store, my inventory got all messed up and I had to spend several hours fixing that.
They require MOTOR integration and it doesn't accept Canadian vehicles so you have to look up oil and filter information elsewhere when they come in.
After 7 weeks of using the system daily, I have gotten faster but there are still so many steps.
Can't punch techs out if they forget, simply have to wait until 11:59pm for it to auto happen, can't edit times when techs are clocked in, they have to clock out, adjust the time and clock back in which then that time needs to be adjusted, cycle repeats.
Far to many confirm notices that need hitting, and the cancel is the default so you can't even hit enter to pass though, it's more clicking.
Bell notifications are excessive, notification pops for everything you do. Schedule something, move it to another tech, tech punches on or off, finishes, changes jobs. Need to know when they raise a flag, when approvals come in from online estimates, the rest could be separate and less intrusive.
Have to type minimum 3 characters to search and some part numbers are only 2 numbers so you have to invent something so you can find it later Review collected by and hosted on G2.com.
