Augmentt Reviews & Product Details

I was impressed with the straightforward deployment process for Augmentt and the user-friendly portal that works across platforms. As an MSP, having a centralized portal to manage multiple clients efficiently is invaluable. The built-in remediation tools for common security issues help save time and effort. Integration with Microsoft 365 was smooth and painless in my experience. I appreciate being able to easily check on the security status of our clients through the Augmentt portal daily. Beyond the technology, the Augmentt team has been great to work with. Their sales and engineering support has been responsive, knowledgeable, and professional. I'm glad we chose Augmentt as a security partner and look forward to continued success working together. Review collected by and hosted on G2.com.

You can't yet create customized templates for your Entra ID Conditional Access policies however I am told that templates are coming and I can't wait! Review collected by and hosted on G2.com.

Augmentt is a tool that has completely obstructed the way I work. The software is lw=ess user friendly and non intuitive making it difficult to navigate and utilize all of its features. It has decreased our IT operations not allowing us tohandle our software applications. Review collected by and hosted on G2.com.

It is unable to identify areas where we need to optimize. The analytics and reporting capabilities are somewhat limited not providing us with insights, into our software usage and does not aid us in making well informed decisions. Review collected by and hosted on G2.com.

Augmentt is unable to quickly solve any issues that arises. They've been unresponsive and poor in resolving the bug I reported providing me with updates through their help desk. Their customer service is not perfect. Review collected by and hosted on G2.com.

The areas where I'd like to see improvements are options for customization in reporting and better integration with RMM & PSA systems. The onboarding process though praised by some users is overwhelming and time consuming. Review collected by and hosted on G2.com.

Augmentt is very simple to use and highlights the important components we care about. I love that we can not only see MFA status for all users, but manage it as well without having to log into the MS admin portal, which is always a big questionmark if it will work properly. Review collected by and hosted on G2.com.

It is still limited in support for services that it can monitor and a bit pricey for what it does. Review collected by and hosted on G2.com.

Augmentt’s integration with CloudRadial has been a game-changer! I get the technical details, security information, and management capabilities I want with Augmentt. And, my clients can view their own SaaS usage through their CloudRadial portal. Talk about a Win-Win!!! Review collected by and hosted on G2.com.

I honestly haven't found any issues that the team at Augmentt hasn't corrected almost as quickly as it was discovered and reported to them. A bug I reported took about a week or so to resolve. I received an email almost every day from their help desk letting me know it was a top priority and being worked on. What I dislike is having to call other company help desks after the service I received from Augmentt! If you want to call them dislike's, there are two (2) things that I hope to see changed soon. 1) Reporting is "functional", but limited. With the information being collected, I would love to see more configurability to what is there now, how long its kept, and the output. 2) RMM & PSA integrations! It would be great to have integration with Datto Autotask & RMM (ITarian, HaloPSA, etc.) to open tickets and automate deployments. This is one agent you want to make sure is deployed to every host in your customers environment. Review collected by and hosted on G2.com.

It is straightforward to get data on what SaaS programs customers are using. The agent is easy to deploy and collects a ton of information. The reports in the portal are useful and bring value to QBR meetings. Review collected by and hosted on G2.com.

There have been a lot of new features added over the last year, which have resulted in changes in the portal layout. While the overall redesign is good I have had to relearn some of the tools. Review collected by and hosted on G2.com.

Augmentt fills a gap in the MSP space by allowing our team to easily report to the client what SaaS is being used by what team members. This is done on a per-user basis and also allows you to flag each SaaS product to enhance reporting. Review collected by and hosted on G2.com.

There is little to dislike about Augmentt at this time while understanding that they are newer and will have some bugs. They are very quick to respond any bugs. Review collected by and hosted on G2.com.

easy to set up and offers great insight to present a client for QBR and sales presentations Review collected by and hosted on G2.com.

it does its job and cant complain. overall great tool Review collected by and hosted on G2.com.

The ability to easily understand our customers' full saas stack, potential risks and cost cutting opportunities is extremely helpful to keep our clients saas operations managed and lean. We've been trying to manage this manually, which is time consuming and challenging to stay on top of. The interface is also attractive, clean and intuitive, which allows me to know how to access any functionality of the tool.

The support is also fantastic - fast and very helpful Review collected by and hosted on G2.com.

Opportunity is expand the features, but they have been very open about the roadmap and what's coming. Review collected by and hosted on G2.com.

Makes things so easy! I love having control of all our third party SAAS providers and feeling assured that I can rest easy knowing I have a dashboard for all our products where I can manage and maintain access. Review collected by and hosted on G2.com.

nothing! It's great and affordable for my company! Review collected by and hosted on G2.com.