The quality and attention to detail on our account has been seen and felt for years. Even through multiple account managers, we have always had the best partnership and I feel like we are truly an investment for Attentive, and it is a mutual working relationship to hit goals. Review collected by and hosted on G2.com.

I do not have anything I dislike about Attentive at this time. Review collected by and hosted on G2.com.

Platform is relatively easy to use. Customer success management team is thorough and attentive. They constantly strive to provide insight and feedback on how to improve business. It integrates well with other applications in our tech stack. Review collected by and hosted on G2.com.

Some of the customizations don't have everything that I'd like to see in our business. They are functional, but I would like a few more options. Review collected by and hosted on G2.com.

I find Attentive's visual interface very easy to use, especially when scheduling and planning emails. The intuitive interface makes onboarding straightforward and quick, taking team members from no email experience to setting up campaigns and journeys in no time. I appreciate that it integrates seamlessly with Shopify, which simplifies my workflow. The automated journeys are simple to set up, enhancing the overall efficiency. I also like the support available from the account manager and the white-glove team, who help with high-level strategy for our CRM. Review collected by and hosted on G2.com.

The whiteglove team is in the US and we're in the UK, so we can only get support after 2 PM our time. The Shopify promo codes also don't expire. Review collected by and hosted on G2.com.

I love the way campaigns are set up on Attentive and how easy it is to set up templates and track performance. Segmentation is much easier than our previous platform, and I find the Journeys feature amazing for helping emails flow with minimal manual updating required. The ease of having specific product groupings shared via email, SMS, and MMS is also a big plus. Additionally, the initial setup was pretty easy with help from their team. Review collected by and hosted on G2.com.

We've had some issues with products syncing when switching our website to Shopify, but their white glove team has been pretty good at helping us get them fixed so far. Because we started off with a different product sync, it has meant I have to manually add products to emails rather than using the product feed. It's been a couple of weeks and still waiting on a resolution to why product feeds are not syncing over. Review collected by and hosted on G2.com.

I really appreciate Attentive's enhanced white-glove team that supports us with any issues we have. I find the tool very friendly, with an intuitive design that makes setting up campaigns and flows easy. The AI feature is impressive as it helps create copywriting and subject lines by learning from our past successful campaigns and branding, customizing and learning our tone to support us better. I also like the simplicity of their segmentation feature. Another aspect I really like is their constant evolution, adding new features and solutions, especially their identification technology, which consistently brings a 30 to 40% lift in new subscribers when we activate it in any new client. The setup process was super easy since the Attentive team handles everything and provides an onboarding team to set everything up. Review collected by and hosted on G2.com.

For me, things that can be improved: they have several features that you need to go to their white glove team, which, I mean, even though the team is amazing and they do reply relatively fast, it would be ideal for us to be able to set them up on our own to streamline the processes. Deliverability right now is one of them; we don't have access to any deliverability information, aside from spam complaints or bounce rate. Having access to monitoring the deliverability, as you do in Klaviyo, would be great. One of the things that could be improved (that Klaviyo has) is that you can copy between accounts. We're an agency, so being able to share templates, logics from flows, or segmentation would be great. The segmentation tool itself is still a little bit slower. In general, the Attentive platform is slow. It takes a little bit more time to load, which makes the process lengthier than necessary. Review collected by and hosted on G2.com.

I find that having both email and SMS in the same place with Attentive is helpful. The AI features, like coming up with different taglines, especially for SMS, where I can make it shorter and more urgent, are nice too. The onboarding process was great, and your team was really helpful with all the necessary tasks. At my last workplace, the customer service was amazing. Review collected by and hosted on G2.com.

I'm having a lot of trouble with the tracking part of Attentive. It's not as easily integrated in terms of reporting and pixel tracking with our website. I have no visibility on how emails and SMS are performing in terms of actual numbers. The campaign reporting numbers are way overestimated compared to the actual numbers, which tells me that the tracking isn't done properly. Integration with different types of CMSs should be easier; it's a problem with less common CMSs like Umbraco. There are limitations with email templates, and there's not much I can do in terms of drag and drop. I think smaller accounts could also benefit from more direct guidance like monthly reporting walkthroughs that bigger accounts have. Initial setup wasn't easy, there were a lot of onboarding tasks. If dealing with a more complicated CMS than WordPress, Shopify, or BigCommerce, I wouldn't suggest using Attentive. Review collected by and hosted on G2.com.

I like Attentive's minimalist design, which makes it easier to pinpoint whatever problem or solution I'm looking for since there aren't as many options on the screen. I also appreciate the responsiveness of the customer service team. It's easy for me to address any issues with them. I really like the premade email blocks, which make designing an email much easier. The white glove team also helped immensely with the transition. Review collected by and hosted on G2.com.

Well, its strength in simplicity is also a weakness. Sometimes I want to just solve things myself and there might not be an option for me to do that on my end. Also, I wish there were more tutorials and templates to choose from. It's awesome for texting but the email is less robust. Review collected by and hosted on G2.com.

The upsides of using of attentive is that the platform is super user friendly. The already pre-baked in suggestions for flows and automations is also really helpful. The amount of integrations make it easy to seamlessly have all of your data talking to each other across multiple platforms. In-platform reporting is robust and you can get most of what you're looking for directly within the platform, though as always, in-platform revenue is typically overstated but it depends on what each company is using as their source of truth for revenue reporting. The White Glove Support that attentive provides is always available and super helpful to answer any breadth of questions a user might have and the pricing is extremely fair for level of service. I haven't been as impressed with the AI / Intelligence features or the suggested AI copy but that's just my personal opinion probably, I'm sure it works well for others that don't have such a specific tone of voice they bring as a company towards customer communication style. Review collected by and hosted on G2.com.

The only downsides of using attentive is that if your commerce platform is hosted on something other than Shopify. Currently a brand I've worked with was on BigCommerce and that certainly limited the flexibility I had in reference to event url triggers or using appropriate link tracking or product referencing but there are ways you can get around that. Review collected by and hosted on G2.com.

I like how the client rep is very involved, helping me with many aspects and making sure I understand different tools. He's great at checking all my segmentation and offering suggestions along the way, which has helped me solve many issues. I find SMS really easy to set up and use. While email can be a bit tougher, having my rep assist makes it easier. I also appreciate that reporting is really easy to pull through filters, with clear visual options to select from. Review collected by and hosted on G2.com.

Email templates that we want to create outside of Attentive for brand style are a bit difficult to implement due to html not correctly reading our code, or dimensions for rows not being clearly defined so that we can upload things row by row. I wish there was a way for us to create unique designs inside of Attentive rather than having to import anything. There was a big mix up with warming our contacts up, however if that issue hadn't happened, the transition would have been pretty easy. Review collected by and hosted on G2.com.

I really like how user-friendly Attentive is. I've tried other softwares, and it usually takes me a couple of days to get familiar with them. However, with Attentive, it was a right-away experience. It's very intuitive, and you just know what to do and how to navigate the page without much hassle. It works great and rarely lags, and I've had a great experience with it so far. The Attentive team is very communicative, which adds to the overall great experience. Review collected by and hosted on G2.com.

Sometimes when I add the information of an SMS I'm going to send, it glitches a bit. It detects as if two SMS are sending, so you do have to play around a bit with the spaces. Remove and add the text, like, twice or three times. But other than that, it works pretty smoothly, and it's not like a big thing that should need improvement. Review collected by and hosted on G2.com.