I like the ability to use AI when coming up with copy in messaging and how attentive gives suggestions for follow up messages when scheduling. I also really like that segmenting is quick and easy. Review collected by and hosted on G2.com.

The most frustrating thing is having a character limit to be able to send only 1 SMS and how many characters emojis and MMS take up. Another thing is we all of a sudden didn't have a customer success manager and no one updated us. I loved our original success manager and would love her back but was told we don't meet a monthly threshold to have a manager. Review collected by and hosted on G2.com.

I appreciate that Attentive is relatively easy to use. Keeping email and text marketing in one place is very helpful and the initial setup was easy because their team did most of the work. Review collected by and hosted on G2.com.

Customer service is terrible. It is becoming harder and harder to just get help. You removed the ability to quickly pick up the phone and get help. Attentive use is very helpful and competitively priced. Now, they are becoming pricier than most of the new competition, lacking some features and just passing along fixes to us via help documents that are outdated and incorrect. Review collected by and hosted on G2.com.

Monitoring key performance indicators—such as click-through rates, subscriber growth, and conversion metrics—is entirely effortless. Instead of getting lost in cluttered data tables, the dashboard surfaces meaningful trends instantly. This enables our team to make swift, data-driven decisions that continuously optimize Aesop's customer engagement.

While the technology itself is top-tier, what truly elevates the Attentive experience is the wonderful Customer Care team that has been very supportive. Review collected by and hosted on G2.com.

The frequent report technical frustrations. We have encluntered data attribution conflicts when trying to sync metrics or set up various segmentations. Review collected by and hosted on G2.com.

Attentive is very easy to use and extremely user-friendly, especially when it comes to setting up campaigns and integrating with Shopify. On my end, the platform’s performance has never been an issue. Review collected by and hosted on G2.com.

I think the pricing is a bit higher than the competition, especially when it’s tied to the number of subscribers on an account. Support has also been somewhat spotty, but once you reach the right person, things move quickly. Review collected by and hosted on G2.com.

It enables us to deliver highly personalised, timely messaging throughout the customer journey, which drives both conversion and customer loyalty.

One of the features I value most is its advanced segmentation and behavioural targeting, we've seen great results from this, particularly our price drop SMS journey. Review collected by and hosted on G2.com.

It would be useful if there was a way to combine both email & SMS behaviours so we could identify which channel our customer prefers. Review collected by and hosted on G2.com.

I use Attentive to create, automate, and optimize SMS and email marketing campaigns. I like its intuitive automation, powerful segmentation, and strong SMS marketing features, which make it easy to create personalized campaigns that drive engagement and conversions. It's easy to use and has powerful automation features. I also appreciate the detailed analytics that make it simple to optimize campaigns and improve engagement. Additionally, the initial setup of Attentive was super easy. Review collected by and hosted on G2.com.

The reporting and customization could be more flexible, and some advanced features have a bit of a learning curve. I'd also like to see faster customer support response times on occasion. Review collected by and hosted on G2.com.

Attentive's AI assistant while writing SMS content is really helpful since it provides different alternatives of the same SMS content. Also, it integrates seamlessly with Shopify for automations. Review collected by and hosted on G2.com.

Attentive does not have a direct chat support feature like Klaviyo does which makes it harder to reach for queries that require immediate attention. Review collected by and hosted on G2.com.

I like the ease of use with Attentive. The dashboard is great, and working with people through the platform is enjoyable. It helps in reaching new groups and potential new customers in a new way, which is very valuable for the company. Review collected by and hosted on G2.com.

Segmentation could be slightly easier. Being able to capture more data in sign up units as well Review collected by and hosted on G2.com.

I like how easy it is to set up SMS flows, and I also appreciate some of the AI features built into the platform. Overall, the features feel more robust than what’s offered in Klaviyo. I’d recommend Attentive for certain brands that I think would benefit from these more advanced features. Review collected by and hosted on G2.com.

I don’t like the fragmentation of having to use yet another platform. I also don’t like how difficult it is to modify the pop-up fields. It seems like I still have to contact support, which feels like a waste of time for something I could do myself in five minutes. Review collected by and hosted on G2.com.

I like that the user interface of Attentive is super easy to use, which makes setting up campaigns simple and intuitive. This ease of use makes my job easier in sending out messages. I also appreciate that they're always innovating and adding new features to the platform, staying on top of the latest developments in mobile marketing. Their team, including account representatives, is super helpful, supportive, kind, and great to work with. The initial setup was straightforward and simple, not a heavy lift. Overall, these aspects make using Attentive a positive experience. Review collected by and hosted on G2.com.

I like everything! Review collected by and hosted on G2.com.