It is user friendly, easy to navigate and building new emails off of my templates is helpful especially when delegating email strategy across different team members. We are a lean team and having something that is easy to use is helpful!

Whenever we have run into an issue the support team has been really quick and easy to work with, getting new team members on the platform is seamless.

In comparison to other softwares, we like the pricing of attentive and the SMS features. Review collected by and hosted on G2.com.

As easy as it is to use, as someone who doesn't have the most email management or CRM experience, there is a lot to see when you navigate through and sometimes I worry we aren't using all the features to our advantage. Review collected by and hosted on G2.com.

I find Attentive's platform simple to use, making sending SMS messages to our subscribers super easy and convenient. The ease of use extends to handling email tasks too, as I've occasionally had to cover for my coworker, and it was very simple to figure out. The Attentive team has been very helpful, always sharing different data and new opportunities with us, and they are willing to answer any questions we have. I appreciate having SMS and email on the same platform, and the initial setup was simple since we were already familiar with using SMS. Review collected by and hosted on G2.com.

Send times for SMS could be improved without having to pay for send time AI. Occasionally we have deals that are only valid at a certain time, we are located in Utah. Quiet hours make it super complicated sometimes. It would be nice if we could have it send after a specific time has been passed and then wait to send for those in quiet hour areas. Review collected by and hosted on G2.com.

I love that Attentive allows us to reach our customers right in their pockets on the phone and helps us create a brand voice that can communicate directly with clients. The push into AI has been a really cool thing to see and grow, and I can do a lot of great things with Attentive's tools and their use of AI. The AI tools allow me to dictate the tone and messaging around key sales and set it live, capturing a lot of engagement. This helps me use my time for other tasks in SMS and Email. Review collected by and hosted on G2.com.

The UI is not my favorite aspect. It's not hard to use but it can feel blocky at times. I also feel like there are some logic choices for segments that feel like they are missing. Review collected by and hosted on G2.com.

Working alongside our Customer Success Manager is an absolute pleasure. The team is extremely knowledgeable, helpful, and supportive, and they’re willing to do whatever it takes to help ensure our SMS Marketing program is successful. We also have clear, transparent conversations about product development and enhancements, including platform features as well as improvements that are specific to our program. They are a leader in the SMS industry and have provided great insight as it pertains to iOS26 privacy updates; leading to sustainable delivery and engagement rates. We also will begin using RCS Business Messaging thanks to the team's innovative updates. Review collected by and hosted on G2.com.

Integration within various hospitality-industry booking engines would be a game changer for our company. Pulling data such as stay dates, room types, etc., will ensure a more personalized and relevant message to guests with hotel reservations. Review collected by and hosted on G2.com.

I find Attentive really easy to use, and it's definitely an upgrade from our previous service. It makes communication with our customers a lot easier, ensuring they stay informed when we're launching products or sales, and even when things are back in stock. Attentive is also a great way for our customers to reach our customer service team if they encounter any issues with their orders or during the checkout experience. The initial setup was very easy too. Review collected by and hosted on G2.com.

I wish that our users would stay logged in because every time I click into it, even if it's just five minutes after my last use, I have to put in my password and username again. It's just a little bit inconvenient. Review collected by and hosted on G2.com.

I enjoy how Attentive is constantly pushing the envelope with their product with new enhancements like AI tools to their platform along with updates to their existing platform's user experience. Support is easy to reach with either your CSM team or White Glove chat. Review collected by and hosted on G2.com.

We work in a seasonal industry and the level of reporting that we require is not 100% aligned to what Attentive provides. We have relied on additional support staff to meet these needs, but I feel more accessible custom reporting would make them a solution fit for any industry.

Email service is improving, but there are some gaps in the product that needs continued work. Review collected by and hosted on G2.com.

I like using Attentive for our SMS and email marketing campaigns, especially for its journey automation features that help in growing our subscriber list and running automated lifecycle journeys. The user interface is great, making it easy to navigate, and creating custom segments is super easy, which saves a lot of time during major campaign launches. The initial setup was easy, and all these features make the tool invaluable to us. Review collected by and hosted on G2.com.

I think the ability to reorder messages definitely needs improvement. Having to remove targeting just to add another message to the timeline makes the process harder than it should be. Review collected by and hosted on G2.com.

love how easy and intuitive the platform is to use for SMS as well as the amazing events the brand is organising, easy to implement new Review collected by and hosted on G2.com.

didn't really get any proacrive advice from the CSM on what to improve to get more out of the channel

CSM based in USA but account / company is based in the UK / harder to schedule a calls or a bit time consuming to wait on the response/live chat Review collected by and hosted on G2.com.

I like that the campaigns on Attentive are easy to set up, which is great since I don't have any background in computer design or coding. The white glove customer service chat is fantastic, with staff that are very friendly and have good hours. I find them incredibly helpful as they explain things in detail and jump into the account to make changes for me. The initial setup was very easy too, with listwarming completed for us. Review collected by and hosted on G2.com.

The customizable level of an order confirmation email isn't great. It can't pull order tags, so we can't separate emails between products for our customers. Some of our orders are pre-order only, large, or shipping at a later date, and we need more flexibility. Review collected by and hosted on G2.com.

The interface for designing SMS messages is easy to use and understand. Review collected by and hosted on G2.com.

I think the cost is too expensive for the service provided. I also find that it takes too long for metrics to update after sending campaigns (it will be several hours before any metrics show up). I also find it difficult to tell which sales attributed to Attentive are *actually* attributed correctly or if they were through my email provider and Attentive only collected some of their information. This makes it difficult to understand if I am getting my money's worth. Review collected by and hosted on G2.com.