I like that Attentive is very intuitive and easy to onboard. From crafting a text to editing a journey, everything is smooth. Also, adding links to messages that Attentive provides tracking on is super easy and works well. It helps drive our subscribers to our website, which is always a goal. It also provides data on how the subscriber interacts with our text message and which messaging or deal performs or converts best. Review collected by and hosted on G2.com.

We had issues with MMS performing correctly. I wish there was a way to audit that it was working correctly instead of me only finding out because I am in the SMS journey. For instance, the phone number was not automatically saving in the contact card so the contact card was not working. This was not working for days before I sent a test text to myself and discovered the issue. If there was an internal process to ensure things like the contact card feature were working, we wouldn't have been dark for those days. Review collected by and hosted on G2.com.

I use Attentive for SMS and email campaigns. I find the platform user-friendly and easy to navigate, which I appreciate when building campaigns. The AI features are great for segmenting audiences, helping to figure out who to send campaigns to, and providing great recommendations. I love how it handles scheduling and manages smart times for sending. I also appreciate the ability to build flows to keep communicating with customers automatically, which helps in building relationships without having to manually schedule campaigns. The AI does a good job of filtering the audience, and the tagging feature is nice for reporting. Additionally, the White Glove team is very reliable and great to reach out to, making the platform quite useful even for those who may not be familiar with email and SMS. Review collected by and hosted on G2.com.

When I tried to build out campaigns in a folder for the month, all of them got scheduled at once when I wasn't ready. I had to go back and edit them to draft mode, which was frustrating. Also, there's a limitation of only using five tags on a product, which I think could be improved. Review collected by and hosted on G2.com.

I would say I like the data I receive and ease of setting up campaigns and flows. Review collected by and hosted on G2.com.

The lack of depth of in the data. It becomes pretty manual for me to understand why a test did well or even if I'm in an product trial. Sales/ Account Managers can't tell me anything in detail. That's great the product is increase my revenue, but what do the customers in this trial have in common that is leading to higher performance. I can't trust data that has no depth or reasoning.

Also, the events. There needs to be a wider depth to these that aren't transactional with better filters. The last time I used an Attentive event - It was targeting every and charging me $$$ - even though I had filters. Review collected by and hosted on G2.com.

I like the Attentive support the most. I've worked with Attentive for about five years now and have had multiple different CSMs. Every single time, I'm impressed by how hands on they are. Even after hours, the white glove team is very supportive and capable of taking action instead of just telling you what to do. Review collected by and hosted on G2.com.

I think that there's a little bit of a lack of communication between Attentive and Klaviyo. Attentive doesn't pass enough or really any information over to Klaviyo aside from the sign-up units. I'd love to see all the metrics and SMS click information that Attentive can receive from Klaviyo but inside Klaviyo for Attentive. That's something that could be a little bit fixed. Review collected by and hosted on G2.com.

Being able to find all customer promotional and code details right on the subscriber page is super useful, since I use this information all the time. Easy to locate a customer and SMS threads with the activity tab on subscribers so i can see if the customer is being truthful. I am able to use this information for proof of customer interactions. Review collected by and hosted on G2.com.

I find it is diffcult sometimes to locate exact customer texts using there #'s, emails is easy but SMS sometimes the full text thread doesn't pop up Review collected by and hosted on G2.com.

I find Attentive incredibly efficient. It's smooth, simple, and cool software that immensely helps even those new to creative work. I love the quick feedback on detail—sending a campaign and getting results instantly is amazing. The analytics are quick, allowing me to give clients immediate results. The creative abilities and uniqueness of the platform are encouraging, helping non-experts become experts. The initial setup was smooth, with helpful and available service. Review collected by and hosted on G2.com.

I don’t have anything that dislike. It’s so much better than Twilio that I used prior. Review collected by and hosted on G2.com.

I like that Attentive is always trying to improve and is moving into AI. Even though AI hasn't been included yet in the basic plan, I'm hopeful it will grow. I also like that I can see all of my SMS and email in one place. The initial setup was super easy, and their 'white glove' team is super helpful. Review collected by and hosted on G2.com.

I wish AI was included on the basic plan. Klaviyo lets you use smart sending for free but it's a charge with Attentive. Review collected by and hosted on G2.com.

Attentive is a leader in the SMS marketing space. The platform is always innovating and is also the most integrated sms platform out there. Review collected by and hosted on G2.com.

Because the platform is always changing sometimes updates are not communicated thoroughly or clearly. Either new functionalities are added without explanation or existing functionalities change and it is up to the user to figure out how to adjust or where to find things in the platform, etc. Review collected by and hosted on G2.com.

First, the support! We have a great team whos always ready to step in and help/ Review collected by and hosted on G2.com.

We've had a few bad hiccups, but I feel like that is the same with any platform. Review collected by and hosted on G2.com.

I use Attentive for SMS and Email campaigns. I like that it allows easier management of these two channels and provides clear reporting. The dashboard features for reporting results are very easy to use and are mostly good to go out of the box. The default dashboard contains most of the information needed to report on campaign results and performance, and where more granularity is needed, there are specific reporting features. The initial setup of Attentive was very easy as it guides you through each step. Review collected by and hosted on G2.com.

It needs more native integrations and less reliance on 3rd party connectors like Zapier. We have to use it with Zapier because it doesn't have Google Ads integration. Review collected by and hosted on G2.com.