--- title: Atonom Reviews meta_title: 'Atonom Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 138 reviews by the users' company size, role or industry to find out how Atonom works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 138 scale: '5' date_modified: '2026-07-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Atonom Reviews **Vendor:** Atonom **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.9/5.0 **Total Reviews:** 138 ## About Atonom Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do. ## Atonom Pros & Cons **What users like:** - Users value the **exceptional customer support** of Atonom, which significantly eases integration and enhances the overall experience. (21 reviews) - Users value the **ease of use** of Atonom, appreciating the seamless integration and intuitive support during onboarding. (18 reviews) - Users appreciate the **world-class support and onboarding** provided by Signals, facilitating smooth software adoption and integration. (17 reviews) - Users praise Atonom for its **effective lead generation** capabilities, seamlessly automating the process and enhancing user experience. (16 reviews) - Users value the **exceptional customer engagement** capabilities of Atonom, enabling real-time connections and enhanced interaction. (15 reviews) - Chat Features (13 reviews) - Customer Support (13 reviews) - Insights (12 reviews) - Engagement (11 reviews) - Visitor Tracking (11 reviews) **What users dislike:** - Users experience a **learning curve** when using Atonom initially, but support aids in overcoming challenges quickly. (12 reviews) - Users experience a **steep learning curve** with Atonom, requiring time and effort to fully master its capabilities. (5 reviews) - Users find that **learning difficulty** hinders quick optimization of Atonom, requiring significant time and dedication to master. (4 reviews) - Users find the **complexity of Atonom** can hinder quick optimization and requires significant time and dedication. (3 reviews) - Users face **identification issues** with Atonom, as it only reveals company information, not individual visitors. (3 reviews) - Visitor Identification (3 reviews) - Users find the **chat functionality time-consuming** and wish for better automation in updating contact information. (2 reviews) - Chat Issues (2 reviews) - Difficult Setup (2 reviews) - Initial Difficulty (2 reviews) ## Atonom Reviews ### 1. Website upgrade! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Automation Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Atonom?** Integrated chat box for customer interaction on our site. We are finding answers to questions we didn't know our clients had and we love it as now we can create content around it. **What do you dislike about Atonom?** There is a little learning curve. That took some time to learn, it's a lot to learn but the techs were willing to spend the time and help us understand! **Recommendations to others considering Atonom:** Good stuff all around. We enjoy being able to see live traffic on-site and being to try to interact with them to keep them engaged on the site. We have noticed our on-site time increased with this tool **What problems is Atonom solving and how is that benefiting you?** Customer engagement on the site and seeing more time on the site from the customers. **Official Response from Sterling Kump:** > We think it's a great website upgrade too. This is a great case use and we hope to work with you and your team for years to come! We agree the learning curve to start building and creating bots the first few times is sometimes hard to understand, but keep it up and please make sure to work close with us until you are comfortable. ### 2. CF Bot has changed how visitors interact with us **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon M. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Atonom?** Chat funnels bot integrates with our marketing automation tool allowing us full visibility into prospects that interact on our website. **What do you dislike about Atonom?** Chat funnels bot can sometimes have a bug or two, but the Chat Funnels development teams are on top of any issues pretty quickly. **What problems is Atonom solving and how is that benefiting you?** We are receiving the majority of our inbound leads through chat now, even though we still have forms on our website. We can weed out prospects that are not a good fit almost immediately. **Official Response from Sterling Kump:** > David Thanks for the vote of confidence. We love the way our system works hard to bring that quality interaction needed to find these visitors fitting your Ideal Personas. We look forward to our continued efforts with your team. ### 3. ChatFunnels is a Great Marketing Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay M. | Packaging Inspection Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Atonom?** Helps convert website visitors into sales opportunities by tracking and automatically identifying and generating sales leads. **What do you dislike about Atonom?** Mature product, not easily used for marketers unfamiliar with automation technology. **What problems is Atonom solving and how is that benefiting you?** Engages with web traffic and increases revenue from website leads! **Official Response from Sterling Kump:** > We agree it can be a lot for marketers not so familiar with tools like this, but we sure do hope you see the value in our CS team. We are reaching out to you from our system so we can help teach you the system and case use. Thanks ### 4. Good platform to connect with potential customers **Rating:** 5.0/5.0 stars **Reviewed by:** Beau N. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Atonom?** The live view is a great addition that allows us to see website activity and reach out proactively. **What do you dislike about Atonom?** It was the Slack integration, but the account team has been great to work with and resolve any issues we may have. **Recommendations to others considering Atonom:** It's a good tool. **What problems is Atonom solving and how is that benefiting you?** Connecting with potential customers and ease of use among team members with all levels of technology prowess. **Official Response from Sterling Kump:** > Thanks, Beau we enjoy working with your team and we are happy to help anytime... including that pesky Slack that gave us a bit of trouble integrating. We corrected the issue and we are glad it works well for you now. Thanks for taking the time to review. ### 5. Affordable Solution, Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark K. | Executive Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Atonom?** As someone who refers this service to clients, I appreciate their responsiveness, quality product and great customer support. **What do you dislike about Atonom?** It would be good to have custom built integrations with smaller CRM platforms (pipedrive) **What problems is Atonom solving and how is that benefiting you?** Helping my clients manage their inbound marketing - getting the right people into the right chats immediately **Official Response from Sterling Kump:** > Thanks Mark, We enjoy our partnership and we are so glad you are helping us and our/your clients grow too. ### 6. Better, cheaper, and better human support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Digital Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Atonom?** The account support team that took the time to fully develop & implement the chat flow structure **What do you dislike about Atonom?** Some of the integrations (Slack, etc.) were not as easy to implement as we would have liked **What problems is Atonom solving and how is that benefiting you?** The initial problem we were looking to solve was to find a more economical chatbot. The benefit we gained was something that was just as robust as what we were using, at a fraction of the cost, with more human support. **Official Response from Sterling Kump:** > Chris, Thanks for the vote of confidence, we enjoy working with you and the team too. Yep we took a hit on that darn Slack integration not working right but its all corrected now and I'm so happy its helping your team with notifications. ### 7. ChatFunnels Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Amber E. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Atonom?** The automation helps direct visitors on our website. **What do you dislike about Atonom?** Having to login to chatfunnels in order to see the recent chats instead of integrating with our email or other systems. **Recommendations to others considering Atonom:** ChatFunnels is a great way to serve your customers and clients with automation. It can assist their needs 24 hours a day without the need for constant supervision. **What problems is Atonom solving and how is that benefiting you?** It grants instantaneous help and direction on our website. Our website is now interactive for the first time. **Official Response from Sterling Kump:** > Great notes Amber. on the note of integrating with email I think I see what you are saying and we will see if we can get a bit more details from you and work out a resolution maybe to help with this and or a cool somethin somethin to this. ### 8. Great Idea, Somewhat Poor Execution. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Atonom?** I love the ability to send your profile link to anyone, and they can schedule a meeting with you fairly quickly. It's straightforward to add users to chatfunnels, although the setup is relatively poor. **What do you dislike about Atonom?** There is no customization whatsoever. Other than your profile picture, there is nothing you can do to add your company's logo to your page unless your pic is your logo. The "available" status and button are pointless. **Recommendations to others considering Atonom:** Customization abilities. Admin side has too much going on and the schedule page has too little. **What problems is Atonom solving and how is that benefiting you?** The first scheduling application I was introduced to was Chatfunnels and it was great being able to have another scheduling path that I could use for myself and my sales reps. **Official Response from Sterling Kump:** > Seems like you may not be Admin in the system. We would love to help you get a bit more customized like you are asking. Settings (Bottom Left) > Company Profile > Then set up a few basics like company logo, bio and more. You will need to have your Admin do this or we can help get it set up for you too. We would love to help with this asap, so you get the most out of ChatFunnels. Thanks. Please reach out to us in our support chat or email and we can help get these set up correctly with you. ### 9. Lead SDR **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle M. | Enterprise Inbound Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Atonom?** Their friendliness and communication that the team provides is top-tier. Always willing to help and deliver results well above expectations. **What do you dislike about Atonom?** I don't get to talk with them more every week! **What problems is Atonom solving and how is that benefiting you?** The lead generation and routing that go into our chatbot Drift. **Official Response from Sterling Kump:** > Thanks, Kyle we really do love consulting with you and the whole team, it's fun, we get a lot done and the numbers show the prof. Thanks and we look forward to our next meeting. ### 10. ChatFunnels is easy to use. Bot does a decent job at Fielding Questions **Rating:** 4.5/5.0 stars **Reviewed by:** Anna K. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Atonom?** I like that there is a robot feature. I like that you can be working on other projects and get notifications for incoming chats **What do you dislike about Atonom?** I dislike that you have to put yourself as "unavailable" when you logout. So many of my team members would forget. I dislike how the bot can't answer quesitos correctly and then it won't alert the team unless someone presses "speak to a representative" **What problems is Atonom solving and how is that benefiting you?** I have communicated about the issues with the bot to the team. **Official Response from Sterling Kump:** > Anna, so good to hear from you. We hope the HI weather is as good as we hope it is. Sounds like we may need to help tweak the bots a bit for the application you are using it for. The questions it filters through should maybe looked at with the keywords it has for answers, maybe we can think of some new keywords for the bots to fire answers on. Thanks for the ideas. ### 11. Effective Engagement and Intelligent Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe N. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Atonom?** The ChatFunnels interface is easy to navigate and displays all the relevant information you need at a glance during a chat. When website visitors engage with a chatbot it’s very effective at directing them to relevant resources, capturing contact details for follow up and looping us into conversations when needed. The integration with other tools, like our calendar and CRM, streamlines the process of booking meetings and converting leads. **What do you dislike about Atonom?** There isn’t anything I dislike about the product. Their team is open to feedback on any questions or concerns we have and quickly resolves them. **What problems is Atonom solving and how is that benefiting you?** It gives us a direct line to interact with prospects, address their questions and understand their requirements upfront. Whether it’s through a live chat conversation or bot workflow, we can gain a lot more insight at the outset of a sales inquiry to engage quickly and effectively versus what can be captured with traditional contact forms. **Official Response from Billy Bateman:** > Gabe, thanks for the kind words and please continue to let us know if there's anyway we can improve to make the product even more useful to you. ### 12. Identify, Engage, Optimize **Rating:** 5.0/5.0 stars **Reviewed by:** Megan R. | Graduate Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Atonom?** I like how customizable the chat funnels can be! **What do you dislike about Atonom?** There is a lot of new information here, but I am excited to explore the possibilities! **Recommendations to others considering Atonom:** Take advantage of their awesome consultants! **What problems is Atonom solving and how is that benefiting you?** I can quickly identify who is coming to my site and that has helped me with marketing toward underrepresented populations. **Official Response from Sterling Kump:** > ChatFunnels is always pushing out new innovative ways to perform better for our clients, we are so happy that you noticed this about us. We are glad you have enjoyed the system so far. ### 13. Powerful bot, attentive team, and reasonably priced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Atonom?** After evaluating several other chatbot options, my team chose ChatFunnels for our website. The team at ChatFunnels is incredibly helpful, and will go out of their way to assist you in creating a good chatbot site experience for your specific business needs. ChatFunnels has very powerful bot options, strong visitor/returning visitor filters, and integrates directly with Salesforce, GA, etc. to give you a good sense of how it's working. **What do you dislike about Atonom?** Integrations could be improved/expanded, but otherwise, this is a great bot. **What problems is Atonom solving and how is that benefiting you?** ChatFunnels helps make it more likely that a site visitor with high intent will go through with booking a demo. One of the biggest benefits is seeing which pages the visitor went to before a meeting happens. Another benefit is we end up getting meetings with those who might otherwise have skipped filling out our form. **Official Response from Billy Bateman:** > Thank you for the feedback! We are constantly working on expanding & improving our integrations and keep your eye out for updates. ### 14. Business Development Representative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Atonom?** The easy of use & notification features. **What do you dislike about Atonom?** The interface took me a bit to get familiar with. **Recommendations to others considering Atonom:** None **What problems is Atonom solving and how is that benefiting you?** I am able to connect directly with people who need assistance. **Official Response from Sterling Kump:** > We love that you are enjoying some of our great features. Thanks for your review. ### 15. Chat Funnels **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy S. | CEO, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Atonom?** The accuracy of the service and product. **What do you dislike about Atonom?** I'm happy with the service I'm provided. **Recommendations to others considering Atonom:** I highly recommend this service if you're looking to connect with more clients/patrons. **What problems is Atonom solving and how is that benefiting you?** Connecting in a timely manner with clients. I now can do that within minutes rather than hours or days. **Official Response from Sterling Kump:** > Short and Awesome! We like how you said "connecting in a timely manner" This is a key metric as the time to respond to leads should be a real metric to review and follow as it does matter. ### 16. Chatfunnels does a great job when it comes to LeadGen. Solid actual leads. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Atonom?** Simplicity is a must, and they provide that through the whole customer journey. **What do you dislike about Atonom?** Sometimes I am overwhelmed with the number of leads that come through the chatbot. **What problems is Atonom solving and how is that benefiting you?** Qualifying my leads through simple chat. **Official Response from Sterling Kump:** > David, we love that you have noticed the interaction part or our lead collection helps create a better overall story to the sales process. We enjoy stepping outside of the form fill leads capture and finding new ways to grow. Sounds like your company is growing... Keep up the great work. ### 17. Intuitive and easy to use bot builder **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2021 **What do you like best about Atonom?** I really like the drag and drop interface of the ChatFunnels bot builder. I had no background in bots or programming, but I was easily able to build interactive bots that suited our relatively simple needs. One feature that especially impressed me that I haven't seen in other bot providers is the ability to create reusable sequences of bot actions that can be used, maintained, and updated across any number of bots. **What do you dislike about Atonom?** The setup process for a first time user wasn't as easy as I've seen in other software products. The support team at ChatFunnels was able to get me set up alright, but I think the product would really benefit from more in-app documentation and a more streamlined onboarding flow. **Recommendations to others considering Atonom:** ChatFunnels is a relatively new product, so it doesn't have all the bells and whistles of some of the other competitors. But for a small organization that needs basic live chat and a robust and easy to use bot builder, ChatFunnels is a great option. Their support team was very responsive and was able to walk us through any issues that came up. **What problems is Atonom solving and how is that benefiting you?** We are mainly using bots to reduce the load on our client support team. We have clients, students, and instructors all over the world who regularly need support, but as a non-profit organization we don't have the resources to staff a team that can handle the volume. With ChatFunnels we are able to resolve a lot of issues directly through the bot and prioritize and route the remaining support requests appropriately. **Official Response from Billy Bateman:** > Chris, Thanks for the review. I'm glad the hear our support team has been doing a great job for you. We are actively working on making the onboarding process easier. If you need anything please reach out and we'll take care of you. ### 18. Great Web Traffic Conversion Rate. **Rating:** 5.0/5.0 stars **Reviewed by:** Will K. | Purchasing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Atonom?** I like how easy to product is to use and have it synced to our business website. The chatbot alone is helping us get a 4% conversion rate from our web traffic in the first couple of weeks. I like how there is A/B testing on the platform where we can make changes and constantly optimize the chatbots. **What do you dislike about Atonom?** Learning best practices for the bots takes some time. However, they do provide live chat support during business hours and a comprehensive help guide with videos that have helped along the way. **Recommendations to others considering Atonom:** Chatfunnels is very focused on their clients being successful with the product. I like how they provide a variety of implementation packages along with ongoing consulting options. **What problems is Atonom solving and how is that benefiting you?** We are engaging with web visitors who are interested in our services and engaging with job seekers. We have been able to book several meetings through the chatbot. **Official Response from Billy Bateman:** > Will, Thanks for the review, happy to hear you're having continued success and the team is doing a good job supporting you. If you ever need help with best practices or strategy please reach out. ### 19. The way customers want to be treated **Rating:** 5.0/5.0 stars **Reviewed by:** Marie P. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Atonom?** ChatFunnels expertise in implementing conversational marketing platforms that kind of work has allowed them to built a modern platform that really works. From delivering a great user experience on the website to delivering a phenomenal customer experience for customers implementing and using the technology - it's a breath of fresh air. Plus they're just an awesome group of people to work with. **What do you dislike about Atonom?** Yet to find anything I dislike about the technology or the company. **Recommendations to others considering Atonom:** Work closely with the ChatFunnels team and follow their recommendations. Be sure to raise any issues you find or suggestions for enhancements - they're extremely responsive and customer-focused (one of the great benefits of working with them). **What problems is Atonom solving and how is that benefiting you?** Engaging more web visitors, accelerating sales cycles, being available to prospects 24/7. The analytics are awesome in terms of understanding trends in the market and getting immediate visibility into what prospects are actually interested in by geography, industry, role. **Official Response from Billy Bateman:** > Marie, Thank you for the kind words and review. Happy to hear you're finding success in using ChatFunnels to drive more sales opportunities. If you ever need anything you know we are here to help. ### 20. Incredible efficacy **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick K. | Founder + CEO , Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Atonom?** The best thing about ChatFunnels is the ability to run tests through the bot to see the efficiency of two diffrent question scenarios. It takes the uncertainty you have and solves problems for you. **What do you dislike about Atonom?** Scheduling meetings through the bot with a company representative was at first complicated, but, ChatFunnels worked with us diligently to fix the problem. **Recommendations to others considering Atonom:** I would say you should talk to their team and let them know what your goals are. They are really good at matching your needs and exceeding expectations. **What problems is Atonom solving and how is that benefiting you?** ChatFunnels saves you time by sifting through unqualified candidates and clientele. People who visit the bot can schedule meetings and apply for jobs, taking them directly to the source. This puts us in a forward thinking direction knowing we can trust the bot to push the correct people through to us. **Official Response from Billy Bateman:** > Patrick, thanks for the great review! I'm excited to see you loving using our A/B Testing tool ChatFunnels Experiment. If you ever need product help be sure to let us know. ### 21. Great service, very intuitive, staff has been excellent to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan M. | Account Executive, Strategic Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Atonom?** The technology is extremely easy to use. **What do you dislike about Atonom?** Up to this point in our relationship, I haven't been dissatisfied with any area. Any inquiry we have is answered very quickly and the team has been open to our input and direction on how to improve the technology. **Recommendations to others considering Atonom:** There are a lot of bots out there capable of helping you or your customers move down a path. ChatFunnels combines great technology with a great support team and it makes it incredibly easy to work with them. **What problems is Atonom solving and how is that benefiting you?** We have an aggressive model targeted toward providing support, but also capturing inbound sales leads. ChatFunnels has helped us bifurcate the two so sales isn't filled with something that is non-sales related. **Official Response from Billy Bateman:** > Jordan, Thanks for the review, glad to hear you're enjoying using the product and it's providing value for you. ### 22. Fast Emerging, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Paul J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2020 **What do you like best about Atonom?** Onboarding with ChatFunnels was one of the best experiences I have had yet with a tech company. By the end of the first-hour long call, I had built and deployed a chatbot on my website. Going through a build as you go training session was highly valuable for me and my time. The team at ChatFunnels was very knowledgeable and consultative in helping us determine our conversion strategy. The user interface is intuitive and easy to A/B test as well. **What do you dislike about Atonom?** There are a few roadmap features that we are waiting on to use. The standard tech is good and solid now we are waiting for the bells and whistles which will make reporting easier. They did just release a Zapier integration which was huge for a lot of our automation requests. **What problems is Atonom solving and how is that benefiting you?** 1. Capturing website traffic and directing traffic to the resources that impact them the most. 2. Surveying traffic to find out why they are there and getting valuable information about how we can change our website to better meet visitor intentions 3. Building leads 24/7. A well-built bot should do much better at converting than a live chat. **Official Response from Billy Bateman:** > Paul, Thank you for the review. I'm happy to hear you loved the onboarding process. ### 23. ChatFunnels makes it easy to implement automated and person-to-person chat. **Rating:** 5.0/5.0 stars **Reviewed by:** Marty H. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Atonom?** ChatFunnels is simple to set up and use. We were able to begin using ChatFunnels within days of learning about it. They are also extremely knowledgeable about using chat to drive engagements, so the advice they brought to the table helped us to hit the ground running. Our account executives love the flexibility of the platform - they especially love the ability to use saved replies to answer questions quickly and move leads down the funnel. The ChatFunnels team makes regular updates to their platform that make it even easier to use on a day-to-day basis. **What do you dislike about Atonom?** There was a bit of a learning curve when we began setting up our own chatbots. But once we got the hang of it, we were able to do what we wanted without much help. **What problems is Atonom solving and how is that benefiting you?** We are able to answer more questions from leads and to help our customer self serve with our library of FAQs. Our leads and customers are pleased with the process and we have seen a reduction in calls for simple issues with our own software. In the past, we had some issues with our customer support answering the same questions over and over. Now, they can focus on the complex issues and work closer with our customers one on one. One of the bots that we use has made it easier for leads to sign up for our software by guiding them through the registration process. **Official Response from Billy Bateman:** > Marty thank you so much for the review, we're glad your team is having success. We've added more bot templates to the product so it's even easier to build new bots. ### 24. Engaging more prospects with ChatFunnels **Rating:** 5.0/5.0 stars **Reviewed by:** Brian K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Atonom?** It's easy to setup and get started. We are able to start conversations with site visitors who don't want to fill out forms. As and admin, I'm able to review conversations and provide training on how to improve our conversations. The ChatFunnels staff is very savvy on conversational marketing and provided valuable tips on how to convert site visitors into prospects. If you're looking for a website chat, you need to talk with them. **What do you dislike about Atonom?** There's not much to dislike. When I first started with them, they were young, but I've been impressed at the speed of which they add new functions and have rounded out their offering nicely. **What problems is Atonom solving and how is that benefiting you?** We knew we had website traffic that wasn't converting because they didn't want to commit to a form submission. With chat, we are able to start the conversation and have a chance of converting more of that traffic into leads. **Official Response from Billy Bateman:** > Brian, thank you for the kind words, we love working with your team and continuing to help you be successful. ### 25. Marketing automation made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Preston B. | Client Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Atonom?** My favorite thing about ChatFunnels is how customizable it is. By being able to completely customize and tailor the program to our needs, we are better able to reach our target market and get more conversations going from our website traffic. **What do you dislike about Atonom?** At first I had a hard time learning about the vast variety of options and bots that ChatFunnels offers, but I was able to have one of their sales reps walk me through and help me understand best practices. **What problems is Atonom solving and how is that benefiting you?** One of the biggest problems we've been able to solve is getting more inquiries on our forms to book meetings. Although we don't use the live chat feature, we have been able to create a conversational way of getting a form filled out. Because of this, we have had an increase in the amount of leads we've been able to gather. **Official Response from Billy Bateman:** > Preston, thanks for the review we're glad you're having success using the product. Please let us know whenever we can help you. ### 26. Great Product, Great Company, Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2020 **What do you like best about Atonom?** Easy to use live chat both on computer and phone. When you need help support is responsive, friendly and knowledgeable. Text message notifications are convenient. Saved replies in live chat. Updating and creating contacts is quick and easy! **What do you dislike about Atonom?** There is nothing to dislike about the product, customer service, or company. **What problems is Atonom solving and how is that benefiting you?** We use ChatFunnels to qualify customers for sales and support current customers using their bot and live chat. The bot does a good job at qualifying and then connect people to the right person. We are able to connect with our customers faster than previously before using ChatFunnels, which gives a better ROI. ChatFunnels assists our sales team in a quick engagement into the sales cycle. **Official Response from Billy Bateman:** > Wendy, Thank you for the review. Glad to hear you are enjoying using the product to connect with customers and prospects. Let us know if we can ever help you with using the product. ### 27. ChatFunnels is a great interface for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Atonom?** Solution is easy to use, nimble to adapt changes and is a great interface for customer engagement to provide instant support via responses for FAQs. The bot is also very flexible in setting up appointments, eliminating the need to manually do it. Set up was quick and support from ChatFunnels has been easily accessible. **What do you dislike about Atonom?** I haven't had many challenges with the solution yet, as the support team at ChatFunnels has always been easy to reach and quickly provide guidance and troubleshooting support. **What problems is Atonom solving and how is that benefiting you?** We used ChatFunnels to help provide another avenue of communication for our customers and their extended customers. Some people prefer not to jump on a call if they have a quick (common) question. **Official Response from Billy Bateman:** > Thanks for the review. Glad you are finding the support team to be responsive and helpful. Please continue to utilize them to help you. ### 28. Great product to schedule interviews!! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa D. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Atonom?** What I love the most about chatfunnels is how easy it is for candidates to schedule a meeting to connect with us.It's amazing. **What do you dislike about Atonom?** It's a new program that we are still learning but so far it's been great. **What problems is Atonom solving and how is that benefiting you?** Getting more engagements from web visitors. **Official Response from Billy Bateman:** > Melissa, Thanks for the review, glad to hear you're getting more engagement from your website visitors using ChatFunnels. ### 29. Great Tool for Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Atonom?** I like that it saves data from the message box. It is also very customizable in real time, which allows us to see what is done on the chatbox. **What do you dislike about Atonom?** Difficult to foresee what the client is going to expect, and let it vary between unique visitors can be tough to manage. However split testing, that chat tunnels we are able to identify issues easily. **What problems is Atonom solving and how is that benefiting you?** Being able to engage more clientele as the bot runs 24/7 for folks. **Official Response from Billy Bateman:** > Adam, Thanks for the review, glad to hear you're enjoying using ChatFunnels. ### 30. Testing, Testing, Testing, Price, Price, Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Atonom?** The bot is amazing to test with. Having used intercom, as well as drift, Chat Funnels is superior (for lead conversion as well as ease of use) Lead conversion, engagement, and pipeline growth was dramatic after making the switch. We A/B tested against the competition and chat funnels won hands down. **What do you dislike about Atonom?** A little bit of a learning curve. Not as many integrations. They seem to be adding them quickly and have added one just for us. **Recommendations to others considering Atonom:** 1.) The initial call is worth it just to find out the best in industry practices. 2.) The data doesn't lie 3.) Chat funnels will do the work of several employees. 4.) You have to have traffic to optimize (no data no optimizations). **What problems is Atonom solving and how is that benefiting you?** Lead conversion, site dropoff, booked demo's, customer support. Our CS reps spend 20% less time hopping on calls because they can get the answers they need from the bot. (Makes them happy, which makes the calls they hop on go better.) **Official Response from Billy Bateman:** > Thanks for the review, glad to hear you love the A/B testing feature! ### 31. Effective tool to increase engagement and sales conversions . **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Atonom?** Easy to use, seamless implementation. The chatbot captures opportunities that would otherwise be missed. Direct impact on increased sales. **What do you dislike about Atonom?** It was missing an integration with a tool I use, but their support team was really responsive and it is being added in soon. **What problems is Atonom solving and how is that benefiting you?** Chatfunnels allows me to convert sales opportunities 24/7. I use the bot to guide customers through the sales process and collect their contact information along the way in case I need to follow up with them. Happier customers, and increased sales. **Official Response from Billy Bateman:** > Mark, thank you for the review we appreciate your feedback and are glad you're having success using the product. ### 32. A Chatbot Tool that generates ROI! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson C. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Atonom?** - Segment Contacts for personalized engagement. - Behavior Tracking. - Easy customization of chatbots. - Large scope of attributes to appeal to web visitors. **What do you dislike about Atonom?** - Takes a while to get used to the system, although implementation is quick. **What problems is Atonom solving and how is that benefiting you?** - Able to customize and personalize how we are engaging with both organic and targeted web visitors. - ChatFunnels works in tandem with our account-based marketing strategies. **Official Response from Billy Bateman:** > Tyson, Thank you for the review. Glad to hear you're finding success using the personalization available in the product! ### 33. Chatfunnels takes the guess work out of conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Braxton A. | Head of Outbound Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about Atonom?** I don’t have to assume or guess where my customers are engaging. I know what’s working and how to improve at each stage of the funnel. **What do you dislike about Atonom?** Like any startup there is the occasional bug but it’s always taken care of quickly. **What problems is Atonom solving and how is that benefiting you?** More engagement on my site and a deeper understanding of how my customers want to engage with my business **Official Response from Billy Bateman:** > Braxton, Thanks for the review, if we can ever help you with the product please let us know. ### 34. Great Product & Great Support Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Atonom?** Ease of use, intuitive, and great support. **What do you dislike about Atonom?** Unable to time or delay responses. The support team addressed this with us. **What problems is Atonom solving and how is that benefiting you?** Having a 24/7 support on our website, for common questions that historically have needed to be phone calls. **Official Response from Billy Bateman:** > Kyle, thank you for the feedback we'll use it to get better. ### 35. Super easy to create and implement a Chatbot, user friendly UI, and AWESOME Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Atonom?** The price is great and features is has is to the business needs we have **What do you dislike about Atonom?** Need more integrations such as connecting with Marketing automation software **Recommendations to others considering Atonom:** Chatfunnels is great, it solved our challenge of easy scheduling a demo of our products on our website at a very reasonable price. **What problems is Atonom solving and how is that benefiting you?** A Chatbot on our website to direct prospects to different webpages based on needs and specifically have more conversion on our conversion pages by easing the demo scheduling process **Official Response from Billy Bateman:** > Thank you for the review, glad to see you're liking using the bot to schedule demos. ### 36. Chat optimization **Rating:** 5.0/5.0 stars **Reviewed by:** James O. | Associate Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Atonom?** ChatFunnels is very supportive. If you have questions they answer them quickly. They jumped on and got us set up right away. They software has lots of features and capabilities that we did not yet use. It will be able to scale as we grow. **What do you dislike about Atonom?** Pricing features need more flexibility and ability to adapt. **What problems is Atonom solving and how is that benefiting you?** Need for communication with individuals seeking content. **Official Response from Billy Bateman:** > James, Thanks for the review glad to see you're having success using the product. If we can ever help you please let us know. ### 37. ChatBot takes membership service to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor O. | President/CEO at Arlington Board of REALTORS, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Atonom?** Easy to use platform and excellent support. **What do you dislike about Atonom?** Member engagement is harder to measure than ROI. **Recommendations to others considering Atonom:** We had a few notes from our initial consultation and then just got started. The system is that easy. A follow-up consultation finalized everything. **What problems is Atonom solving and how is that benefiting you?** Our members can more quickly find educational classes and relevant content they need. **Official Response from Billy Bateman:** > Taylor, Thanks for the review, if you ever need any help using the product please let us know. ### 38. Intuitive chat funnel builder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Atonom?** Very intuitive. The conditional funnels are powerful. **What do you dislike about Atonom?** Wish there were more videos for training purposes. **What problems is Atonom solving and how is that benefiting you?** Improving onsite conversation **Official Response from Billy Bateman:** > Thanks for the review, we are constantly adding more videos to help people use the product you can find them using the provided link. If you ever need anything please reach out. ## Atonom Discussions - [What is ChatFunnels used for?](https://www.g2.com/discussions/what-is-chatfunnels-used-for) - [View Atonom pricing details and edition comparison](https://www.g2.com/products/atonom/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A38%3A09+-0500&secure%5Bsession_id%5D=1d4ee179-74ce-47ff-bd35-0aed521c42b2&secure%5Btoken%5D=b10985d86babbbae0071e0b3ce3ec5290b1067de1bde9487464c39a62c0dd222&format=llm_user) ## Atonom Features **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Platform Basics** - Centralization - Account Identification and Segmentation - Lead-to-Account Matching - Multichannel Engagement - Personalized Content and Messaging **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Lead Monitoring** - Features - Performance - Identification **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Additional Functionality** - Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Platform Data** - Measurement - Revenue Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Capture** - Mobile - Websites - Social Media - Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Lead Intelligence** - Cross-system Integration **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Platform Additional Functionality ** - Integrations **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Agentic AI - Account-Based Orchestration Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Artificial Intelligence** - AI-Powered Data Analysis - AI Personalization **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging ## Top Atonom Alternatives - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,495 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews)